Renewals-Manager, Customer-Success-Manager, Account-Manager Jobs

What You'll Do:

• Own the Ops Layer of Renewals: Run auto-renewal processing, forecast hygiene, and contract audits across the book. Help the team hit 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts.
• Partner on the Scaled Renewal Motion: Work alongside the Scaled CSM to manage renewals across our scaled book. Blend automation with light-touch commercial execution to keep Gross Retention at 97%+.
• Support Enterprise Renewal Strategy: Partner alongside the Renewals Team Lead on T-120 Renewal Briefs, commercial prep, and account research. You pull the data, draft the documents, and help set up the commercial conversation.
• Grow Into Account Ownership: Ramp into A2 coverage through your first quarter. By the end of Q2, run A2 renewals and complex mid-market escalations independently, contributing to Enterprise Gross Retention of 93%+.
• Contribute to the Build Roadmap: Help ship the playbooks, tooling, and documentation that make Eve's renewals function scalable. You're the first renewal hire, so you're building the function alongside the Renewals Team Lead, not just executing against what's there.
• Run With GTM: Work shoulder to shoulder with CSMs, AEs, deal desk, and Finance. Make the handoffs clean and the paper fast so customers feel one team, not three.
• Bring an AI-Forward Approach: Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach. Help define what a modern renewals function looks like when AI is built into the workflow.

What We're Looking For:

• Process Oriented: You thrive in structure and build it where it's missing. You can hold dozens of moving pieces in motion without dropping the thread.
• Commercial Instinct: You know how to work with customers. You can walk them through pricing, handle objections, and negotiate terms without losing the relationship.
• Communication: You're clear and compelling in writing and on calls. Your proposals land, your internal updates are sharp, and customers feel heard, not pitched.
• Grit and Ambition: You want to help build something, not just execute against someone else's playbook. You push through the messy middle and want to grow into more scope over time.
• Tool Fluency: You pick up new SaaS tools fast. Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce) is an advantage.
• Legal Industry Curiosity: You don't need to know plaintiff law, but you're eager to understand how our customers practice it.
• AI-Forward Mindset: You believe AI changes how customer-facing teams work and you want to help shape how Eve's renewals function runs on top of it.

Preferred Qualifications:

• 1-3 years in SaaS renewals, customer success operations, sales operations, or account management
• Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
• Comfort working with usage data, product signals, and forecast inputs
• Exposure to the contract lifecycle: proposals, redlines, signature workflow

Originally posted on Himalayas

What You Can Expect

As a Renewals Manager on the Federal team, you’ll take ownership of a strategic book of federal business, protecting and growing Zoom’s installed base through disciplined renewal management and meaningful customer engagement. Your work will shift between finalizing renewals, forecasting pipeline, and uncovering expansion opportunities that create lasting value for government customers. You’ll partner closely with Sales, Finance, and Customer Success to navigate complex deals and build the trust that keeps federal agencies coming back. This is a quota-carrying role that rewards strategic thinkers who bring genuine curiosity to customer challenges and care deeply about long-term outcomes.

About the Team

The Renewals team at Zoom sits at the intersection of customer success and revenue growth, focused on retention, expansion, and delivering measurable value across Zoom’s customer base. On the Federal side, the team partners closely with account teams to strengthen relationships with government agencies, navigate complex procurement cycles, and ensure Zoom’s platform continues to meet mission-critical needs.

Responsibilities

• Manage and track a federal renewals book of business with a focus on growing MRR and NRR
• Negotiate renewal terms, pricing, and contract extensions, with an emphasis on upsell, cross-sell, and multi-year agreements
• Articulate Zoom’s platform value from a benefits and TCO perspective, adapting messaging to different stakeholder personas
• Develop and execute renewal strategies to maximize customer retention and revenue, using market trend analysis and customer data to surface improvement opportunities
• Build consultative relationships with federal customers through proactive renewal activities, including renewal reviews, discovery sessions, and executive outreach, while advocating for customer needs internally
• Lead retention efforts for at-risk accounts by facilitating TCO and competitive discussions and fostering cross-functional accountability
• Gather and incorporate customer feedback to continuously improve the renewal experience
• Forecast weekly, quarterly, and quarter+1 renewal opportunities, churn, risks, and upsell potential using Clari, and maintain accurate customer records in Salesforce

What We’re Looking For

• 3+ years of experience in a SaaS or cloud company, with a background in sales, customer success, or renewals
• Have experience working within the Federal vertical
• Proven experience managing complex renewal negotiations and multi-year contract structures
• Strong collaboration, negotiation, and relationship-building skills with a track record of client satisfaction and cross-functional teamwork
• Proficiency in renewal forecasting, pipeline development, and opportunity management
• Excellent verbal and written communication skills, with demonstrated ability to deliver strategic, audience-tailored presentations
• Familiarity with CRM and revenue operations tools such as Salesforce and Clari
• Reside in the Northeast region

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Originally posted on Himalayas

This is a remote role that must be based in EST.

At Tines, our Customer Experience organization is recognized by customers for the quality of our work, responsiveness to their needs, and commitment to helping them realize meaningful value from our platform.

Within Customer Experience, the Renewals team plays a critical role in protecting and growing our customer relationships by creating a predictable, consistent, and customer-centered renewal experience. Renewal Managers partner closely with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to manage the commercial renewal process, navigate complex negotiations, identify risk early, and ensure customers can continue their partnership with Tines with clarity and confidence.

As Manager, Renewals, you will lead and develop a high-performing team of Renewal Managers responsible for executing renewals across our customer base. You will be accountable for renewal performance, forecasting accuracy, commercial execution, team development, and the processes that allow the function to scale.

You will also play a key role in strengthening the broader customer lifecycle at Tines, helping establish clear ownership and operating rhythms between Customer Success, Renewals, and Sales while ensuring that customer value, risk, and commercial strategy come together effectively at renewal.

What will you be doing?

• Lead and develop a team of Renewal Managers, providing coaching, commercial guidance, and clear direction to drive strong customer and business outcomes.
• Own renewal performance across the portfolio, with accountability for Gross Revenue Retention, renewal rate, churn and contraction outcomes, and on-time renewal execution.
• Establish and maintain a consistent renewal forecast, providing leadership with clear visibility into renewal timing, risk, expected outcomes, and areas requiring intervention.
• Guide Renewal Managers through complex customer negotiations involving pricing, contract terms, multi-year agreements, competitive pressure, procurement, and other commercial challenges.
• Ensure renewal engagement begins early and that Renewal Managers have the customer context, risk signals, value realization, and relationship insights required to execute effectively.
• Partner closely with Customer Success to ensure clear ownership between customer outcomes and commercial renewal execution, with CSMs focused on value, adoption, relationships, and risk mitigation while Renewals leads the commercial renewal process.
• Collaborate with Sales and Account Management to identify and coordinate expansion opportunities associated with renewal cycles while maintaining clear ownership across teams.
• Partner with Revenue Operations to improve renewal forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline.
• Develop scalable renewal motions across customer segments, including high-touch, mid-touch, and digital or automated approaches where appropriate.
• Establish clear renewal playbooks, timelines, escalation paths, handoffs, and operating cadences that create consistency for customers and internal teams.
• Establish and manage metrics and KPIs that measure renewal effectiveness, including GRR, logo retention, forecast accuracy, renewal timing, cycle time, multi-year adoption, team productivity, and portfolio health.
• Recruit, onboard, develop, and retain strong commercial talent as the Renewals function and company continue to scale.

What will you bring with you?

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.
• 3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing customer-facing or commercial teams.
• Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets.
• A strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion.
• Experience building and managing renewal forecasts with a high degree of operational rigor and predictability.
• Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections.
• The ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term business value.
• Experience working closely with Customer Success and Sales teams to coordinate customer strategy and commercial outcomes.
• Strong analytical skills and the ability to use data to identify trends, diagnose performance, and determine where intervention is required.
• A track record of improving workflows, standardization, automation, or systems to increase organizational efficiency and capacity.
• Strong cross-functional leadership skills and demonstrated ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executive stakeholders.
• Excellent communication skills, with the ability to navigate both detailed commercial discussions and senior executive conversations.

What success looks like

In this role, you will build a Renewals organization that creates greater predictability for the business and a simpler, more consistent experience for customers.

Your team will engage customers earlier, identify and address risk before renewals become reactive, execute commercial conversations with confidence, and provide accurate visibility into renewal outcomes. Customer Success teams will be able to remain focused on driving value, adoption, strategic relationships, and risk mitigation while Renewal Managers bring dedicated commercial expertise to the renewal process.

At the same time, you will help Tines develop a renewal motion that can scale with the business combining strong talent, clear ownership, operational discipline, automation, and data to improve retention and strengthen long-term customer relationships.

Target Annual Compensation: $150-170K OTE (70/30 split)

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Originally posted on Himalayas