Registered-Nurse, Triage-Nurse, Hospice-Nurse Jobs

The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours.

• Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
• Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
• Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.
• Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.
• Provides bereavement support to families.
• Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
• Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
• Participates in the orientation of new team members as assigned by the supervising manager.
• Attends regularly scheduled in-services, staff meetings, and educational conferences.
• Develops and achieves professional growth goals and objectives, and reviews with supervising manager on a monthly basis.
• Seeks certification in the specialty of hospice nursing when qualified to do so.
• Instructs and documents appropriate use of medications, home medical equipment and supplies.
• Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
• Promotes a customer service-oriented approach to care delivery.
• Supports and promotes all Care Connection Center cultural platforms.
• Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and quality standards.
• Performs other job duties as required.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job duties assigned by their supervisor or management.

QUALIFICATIONS

• A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
• One year of customer service/call center experience preferred.
• Eligible for licensure in other states VITAS Triage services are located.
• Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
• Ability to work as a team player and multi-task.
• Proficient in customer conflict resolution and crisis management.
• Proficient in telephone techniques including phone etiquette, and handling of calls.
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics.
• Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
• Ability to type 40 WPM.

EDUCATION

• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.

CERTIFICATE & LICENSURE

• Current Registered Nurse License(s) (with no current/pending restrictions) required.

• Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.

• May be required to obtain additional nursing licenses, based on business needs.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Originally posted on Himalayas

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services.

Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com.

Why Join Us

• Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire
• 3 weeks of paid remote training
• Supportive clinical team
• Work from home allows you to create a comfortable and personalized workspace
• Shorter shifts that provide a better work-life balance and reduce potential for burnout
• Working remotely gives you more time to spend with those you love!

What do our nurses say?

When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared:

“Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”

At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:

Requirements

• Active multistate Registered Nurse (RN) license
• Hospice, palliative, or end-of-life care is strongly preferred
• Must be comfortable with technology and electronic medical records (EMR) utilized for documentation of calls
• Ability and comfort with typing documentation and notes in a fast-paced environment
• Must be able to handle stress and multitask when receiving calls (minimum of 5 calls per hour on weekdays, and up to 8 per hour on weekends)
• Strong communication and critical thinking skills
• Ability to work independently in a remote environment
• This is a remote position that requires consistent attendance, active communication, and reliable internet connectivity during all scheduled shifts to support timely patient care coordination

Key responsibilities

• Provide telephone triage for hospice patients and families
• Assess patient conditions and determine appropriate next steps
• Collaborate with on-call teams to coordinate care and resources
• Accurately document all communications and interventions
• Maintain a calm and professional demeanor while handling urgent calls.

Benefits

All Remote Hospice Triage RNs, once trained to their originally assigned team are paid $25 per hour. There are multiple opportunities to increase the hourly rate with the potential to earn up to $28 an hour within your fist 6 months of hire. All nurses are eligible for a $2 shift differential for overnights and a $2 shift differential for weekends (Friday evening, Saturday & Sunday). All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year). All part-time and full-time nurses are eligible to participate in our 401(k) plan. Full-time nurses may also participate in medical, dental, vision, and/or supplemental insurances.

Originally posted on Himalayas

The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours. Salary Range: $36 - $41/Hour

• Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
• Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
• Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.
• Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.
• Provides bereavement support to families.
• Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
• Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
• Participates in the orientation of new team members as assigned by the supervising manager.
• Attends regularly scheduled in-services, staff meetings, and educational conferences.
• Develops and achieves professional growth goals and objectives, and reviews with supervising manager on a monthly basis.
• Seeks certification in the specialty of hospice nursing when qualified to do so.
• Instructs and documents appropriate use of medications, home medical equipment and supplies.
• Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
• Promotes a customer service-oriented approach to care delivery.
• Supports and promotes all Care Connection Center cultural platforms.
• Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and quality standards.
• Performs other job duties as required.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job duties assigned by their supervisor or management.

QUALIFICATIONS

• A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
• One year of customer service/call center experience preferred.
• Must live within 75 mile radius from Phoenix, AZ
• Eligible for licensure in other states VITAS Triage services are located.
• Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
• Ability to work as a team player and multi-task.
• Proficient in customer conflict resolution and crisis management.
• Proficient in telephone techniques including phone etiquette, and handling of calls.
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics.
• Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
• Ability to work evening shifts, night shifts, and weekend shift and holidays as necessary to support the operations of the Care Connection Center.
• Ability to type 40 WPM.

EDUCATION

• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.

CERTIFICATE & LICENSURE

• Current Registered Nurse License(s) (with no current/pending restrictions) required.

• AZ multi-state license

• Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.

• May be required to obtain additional nursing licenses, based on business needs.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Originally posted on Himalayas

The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours. Salary Range: $36-$41/hr

• Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
• Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
• Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.
• Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.
• Provides bereavement support to families.
• Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
• Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
• Participates in the orientation of new team members as assigned by the supervising manager.
• Attends regularly scheduled in-services, staff meetings, and educational conferences.
• Develops and achieves professional growth goals and objectives, and reviews with supervising manager on a monthly basis.
• Seeks certification in the specialty of hospice nursing when qualified to do so.
• Instructs and documents appropriate use of medications, home medical equipment and supplies.
• Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
• Promotes a customer service-oriented approach to care delivery.
• Supports and promotes all Care Connection Center cultural platforms.
• Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and quality standards.
• Performs other job duties as required.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job duties assigned by their supervisor or management.

QUALIFICATIONS

• A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
• One year of customer service/call center experience preferred.
• Must live within 75 mile radius from Phoenix, AZ
• Eligible for licensure in other states VITAS Triage services are located.
• Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
• Ability to work as a team player and multi-task.
• Proficient in customer conflict resolution and crisis management.
• Proficient in telephone techniques including phone etiquette, and handling of calls.
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics.
• Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
• Ability to work evening shifts, night shifts, and weekend shift and holidays as necessary to support the operations of the Care Connection Center.
• Ability to type 40 WPM.

EDUCATION

• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.

CERTIFICATE & LICENSURE

• Current Registered Nurse License(s) (with no current/pending restrictions) required.

• AZ multi-state license

• Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.

• May be required to obtain additional nursing licenses, based on business needs.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Originally posted on Himalayas