Regional-Service-Manager, Field-Service-Manager, Service-Operations-Manager Jobs

Autocar, LLCheadquartered in Birmingham, AL,amanufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar’s severe-duty vocational trucks providecustomers withthe perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the bestservice,and provide a complete solution for customers’ needs.

Summary:

TheRegional Service Managerposition is responsible for managingall aspects of service fordealerships andcustomers and ensuressatisfaction with service work.Assist customersand dealers with troubleshooting and repair of service-related problems.

Location:Remote/San Francisco CA area

What We Offer

• Competitive compensationthat recognizes your skills, experience, and impact
• Performance-based annual bonusesthat reward results and contributions
• Comprehensive medical, dental, and vision coverageto support your well-being
• 401(k) with a 4% company matchto help you invest in your future
• 8 paid company holidaysto rest, recharge, and maintain work-life balance

Key Responsibilities:

• Responsible for the overall service deliveryperformance levels andcustomer satisfaction levelsof assigned Region.
• Assists indevelopingcorrective action plans with assigneddealerships and customersto close any service delivery gaps identified.
• Tracks,reportsand follows-up on product and technical issuesfor dealerships and customersby proactively working with Autocar Solutions Team
• Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
• Developsand managesstrong relationships at all levels of the customer’s organizationand maintains customer confidence in the Autocar product.
• Developstrong relationships with Regional Business Managers and National Account Sales in their region
• Coordinateswith engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinates cost effective, self-managed travel schedules.
• Other duties may be assigned.

Requirements:

Education:

• Bachelor'sdegree (B. A.) from four-year College or university; orthree to fiveyears related experience and/or training; or equivalent combination of education and experience.
• Class B- Commercial Driver Licenseor ability to obtainisrequired.
• Automotive Service Excellence (ASE) Certificationor ability to obtainisrequired.
• Cummins Certification ispreferred.
• Allison Certification ispreferred.
• Ability to Autocar Master Technician Certification

Experience:

• Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry ispreferred.

Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.
• A thorough working knowledge of:

• MS Office
• AXIS (Team Center Engineering - IMAN, QAD, ADNET)preferred

Physical Requirements:

• Ability to sit at a desk for extended periods while working on computer-aided design software.
• Capable of standing, walking, and bending during lab testing or production floor visits.
• Ability to lift and carry up to 25 pounds, such as electrical components or testing equipment.
• Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.

Job Duties Disclaimer:

The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee maybe requiredto perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:

Autocaris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance):

Autocarcomplies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

Originally posted on Himalayas

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Regional Service Manager.

Reporting to the Field Service Manager the Regional Service Manager manages all Field service technicians within the defined region and works with the Customer support group on Scheduling, planning, and coordinating field service Technicians and Field Support groups as we design, assemble, install, and service power distribution equipment in compliance with applicable standards.

What a typical day looks like:

• Plans, directs, and coordinates the activities of field services to continually improve operational planning and processes to install and service electrical distribution equipment in accordance with cost, quality, safety, and quantity specifications. May require responding to issues during non-work hours on weekdays, weekends, and holidays.
• Reviews field service schedules as part of planning for future and ongoing projects to make decisions concerning staffing requirements, work procedures, or assignments, considering budgetary limitations and time constraints.
• Plans and establish work schedules, assignments, establishes scopes, and priorities to meet goals and to improve department efficiency and utilization. Maintains startup procedures and updating them as needed for accuracy and completeness.
• Completes meetings to review safety, quality and production issues with their teams.
• Manage and develop field service personnel through appropriate internal/external training, involvement, delegation and regular reviews of performance.
• Develop and lead the field service teams using expertise and developing high-performance behaviors, identifying technical/resource requirements and proposing solutions to rectify.
• Collaborate with other departments to integrate production with business systems or processes and resolving issues that may impact the organization.
• Work with field service team to resolve problems concerning design, adherence to specifications and/or required standards, and related issues.
• Responsible for ensuring adherence to all corporate, external and appropriate regulatory requirements.
• Work with Engineering/PM’s to provide MOPs for site work when required.
• Review and approve Tech’s monthly expense reports.
• Manage technician time thru Kronos.
• Based on these opportunities implement continuous improvement projects to a validated conclusion.
• Proactively works to eliminate waste and adds value to all processes. Ensures assigned employees adhere to all relevant health and safety regulations and perform work practices that are safe and in a clean work environment.
• Ensures assigned employees adhere to company policies and rules, and, when necessary, enact necessary discipline processes up to and including written warnings in conjunction with supervision and Human Resources. Also provides further support and participation when escalation is required.
• Coaching, mentoring, and training of their techs through a combination of field and factory support.
• Serve as the first line of defense for questions (when applicable) that their techs may have. This will help in determining what training or additional resources the technician needs.
• Additional duties as required.

The experience we’re looking to add to our team,

• A minimum of a bachelor’s degree in engineering or related field and the equivalent of 3 - 5 years’ experience working in power distribution industry and/or service environment with demonstrated knowledge and proficiency in engineering operations or High School Education or GED and equivalent of 5 - 8 years of practical work experience. Power distribution experience is a plus.
• Knowledge of principles and process for providing supervision and leadership with considerable experience supervising, managing and motivating employees in a manufacturing setting.
• Strong technical and understanding of power distribution equipment and related standards.
• Familiarity with the development and implementation of work instructions.
• Good computer skills, to include Microsoft Office Suite, etc.
• Ability to travel up to 60% of the time.

EC37

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.

Job Category

Is Sponsorship Available?

Originally posted on Himalayas