Project-Manager, ServiceNow-Project-Manager, IT-Project-Manager Jobs

The Project Manager leads cross-functional teams to deliver ServiceNow and CRM-related initiatives on time and within budget, ensuring client satisfaction through strong planning, communication, and risk management. This role is responsible for driving execution, aligning deliverables to business goals, and managing scope, resources, and stakeholder expectations throughout the project lifecycle.

About Bolt Data

A connected workplace focused on innovation Bolt Data is a connected group of technology enthusiasts that believe collaboration and genuine care for each other are at the core of everything we do. As a long-standing partner of some of the world’s most successful platforms, we offer endless opportunities to expand your technology expertise. We're deeply committed to our team members' career advancement and helping them achieve their professional goals.

Description

A Project Manager is responsible for managing all aspects of a project, or specified project component when working within a larger project structure. The Project Manager will develop comprehensive project proposals in response to client requests for support; focused on understanding client needs and constraints, defining scope and deliverables, creating timelines, managing the resource forecast, holding team members accountable for achieving forecasts and determining the costs and resources required to meet client expectations. The Project Manager will mobilize and manage high-performing project teams; ensuring the pre-requisite skills are available to deliver project commitments. The Project Manager will develop, gain consensus upon, and execute project plans to agreed cost, quality, and timelines, including the management of risks and issues. The Project Manager will manage client stakeholders, setting and managing client expectations through effective communications. The Project Manager will ensure project benefits are clearly defined and realized in alignment with the client business case for change.

Role Responsibilities:

• Establish effective working relationships with key client and project team stakeholders
• Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities with key stakeholders
• Facilitate/Lead workshops to define project objectives, success criteria, scope, exclusions, timelines, methods/standards, individual roles and responsibilities, and project steering/governance
• Establish and facilitate project meetings to remain current on delivery status, position upcoming activities, and manage risks; documenting and communicating key messages for stakeholders
• Ensure functional requirements and solution designs are developed in alignment with industry standards, meets business requirements, and has been accepted by the key stakeholders
• Ensures adherence to the Bolt Data methodology and possesses the ability to assess risks in process, people, or technology and adjusts project plans to address accordingly.
• Ensure that the change control mechanism is clearly communicated and managed appropriately with the client.
• Liaise between clients, delivery teams (including vendors) to drive delivery performance, manage risks, and remove barriers
• Contributes domain expertise (in addition to project management) in multiple areas such as business analysis, vertical or horizontal domain expertise, Agile development practices, ServiceNow offerings, etc.
• Ensure client opportunities to iteratively review and steer interim project deliverables
• Manage scope change; ensuring changes are governed for design and commercially reflected
• Ensure final solution documentation is completed and lead knowledge transition to client support team
• Ensure client acceptance and sign-off of key project milestones and deliverables
• Ensure key project assets are preserved for future leveraging
• Provides mentoring, guidance and general care and feeding to project team members, including offshore team members and other Project Managers.
• Ensure forecasts are accurate and up to date
• Ensure team members are aware of their forecasts and billing to those forecasts

Professional Capabilities:

• Experience managing a remote consulting group
• Experience with process improvement initiatives and automation
• Experience with SFDC administration and implementation
• Proficient in data manipulation (Excel, Access, Google Analytics, etc)
• Ability to manage time effectively, set priorities and meet deadlines
• Outstanding written, presentation and communication skills
• Ability to work independently, as well as part of a team on multiple projects

Preferred Skills/Experience:

• 8+ years experience successfully leading projects using a structured approach (e.g., PMP, Prince2, SAFE/Agile)
• 5+ years of ServiceNow implementation experience utilizing proven project management processes and framework
• Experience leading ServiceNow projects or other CRM software (Salesforce, Siebel, Clarify, Vantiv, Peoplesoft, NetSuite, RightNow, etc.)
• Experience managing projects with large enterprise initiatives
  Proven ability to manage budgets for projects greater than $500K
• Experience estimation/sizing, SOW/Change Order contracting
• Bachelor’s Degree in Business, Technology, or otherwise relevant subject
• Project Management certification (e.g., Project Management Professional (PMP) Certification)
• Field service experience; including customer service management and call center support
• Demonstrable experience managing medium to large-sized teams of cross discipline resources with complex, multi-location programs while maintaining budget
• Strong analytical and reporting skills – ability to decipher project health/issues through hard and soft metrics before they become major issues
• Experience managing customer relationships; including critical communications and influencing
• Experience working independently and within a cross-functional and cross-vendor team environment; collaborating effectively, creating consensus, and driving outcomes
• Willingness to travel domestically and internationally with client and project team as needed.

Bolt Data Consulting Group LLC is an equal opportunity employer, and we firmly believe that every current and future team member has the right to be treated with dignity and respect. We comply with all Federal, State, and Local laws and no person at Bolt Data shall be discriminated against on the basis of race, color, sex, religion, age, lifestyle, disability, marital/family status, sexual orientation, ancestry, national origin, veteran status, or any other characteristic protected by law.

Originally posted on Himalayas

OVERVIEW

iTech AG is seeking an experienced Project Manager to lead delivery of ServiceNow solutions in support of a federal client program. This role requires hands-on experience working within ServiceNowimplementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies.

This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.

ROLES AND RESPONSIBILITIES

• Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools
• Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams
• Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities
• Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards
• Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget
• Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively
• Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities
• Serve as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices
• Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction
• Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination
• Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products
• Build strong relationships with stakeholders
• Ensure deliverables are clear, actionable, and implementation-ready
• Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions
• Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms
• Delegate and manage workstreams while ensuring consistency and quality
• Review and refine deliverables produced by supporting team members
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 5+ years of experience as a project manager leading enterprise IT implementations (education can be used as substitute for years of experience)
• Minimum of 3 years demonstrated experience in leading ServiceNow implementations.
• Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features
• Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability
• Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams
• Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.
• Experience working with multiple stakeholders across business and IT
• Excellent communication skills, including executive-level presentation ability
• Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status
• Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements
• Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences
• Experience developing dashboards and reporting within the ServiceNow platform
• Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements
• Must be able to pass a company background check

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree
• Project Management Professional (PMP)
• ServiceNow Micro Certification in Performance Analytics
• ServiceNow Micro Certification in Agile and Test Management Implementation

PREFERRED QUALIFICATIONS

• ServiceNow CSA
• Experience with ServiceNow WSD and HRSD
• Experience in multi-entity or federated operating models

SECURITY CLEARANCE

• Ability to obtain and maintain public trust clearance
• Pursuant to government contracts, US Citizenship is required

Originally posted on Himalayas