Program-Manager, Project-Manager, Delivery-Manager Jobs

Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values:

• People-First: Emphasizing the importance of people in all aspects of work.

• Collaboration and Transparency: Valuing teamwork and open communication.

• Growth Mindset: Encouraging innovation and continuous improvement.

• Creating Lasting Impact: Focusing on meaningful outcomes and positive change.

About the role:

We are seeking an experienced Program Manager to lead delivery of data.CMS.gov, the Centers for Medicare & Medicaid Services' (CMS) open data platform, which hosts more than 170 data products used by researchers, policymakers, providers, and the public. As the primary strategic and delivery lead, you will own the product roadmap, run a cross-functional agile team of 15 to 25 people, and serve as the main partner to the CMS Office of Enterprise Data and Analytics (OEDA) and data owners across eight CMS components. You will guide the platform's next phase positioning as the single destination for CMS public data. This role suits a leader with deep CMS and open data experience who can turn stakeholder priorities into measurable results.

This is afull-time position contingent on contract awardwith a defined performance period of a nine month base period and four option years .

You’ll have the opportunity to join a project that directly supports Bixal’s mission of improving how government serves people. While the project has a defined timeline, we believe in open communication and proactive career support. You’ll be kept informed of contract status — and we’ll be here to help you grow into what’s next, whether within this project or beyond it.

Location:

This role can work remotely from anywhere in the USA with occasional travel to CMS headquarters in Baltimore, MD. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.

Compensation:

The salary range for this role is $120,000 – $130,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities:

• Lead and manage a cross-functional delivery team, and scale staffing as optional tasks and surge support are authorized.

• Own the product strategy and rolling roadmap, prioritize the backlog by desirability, feasibility, and viability, and update the roadmap at the start of each Program Increment (PI).

• Lead the agile cadence: two-week sprints, three-sprint PIs, planning, demos, retrospectives, and the Scrum of Scrums.

• Oversee all task order management, including project and sprint planning, financial tracking, and estimate at completion.

• Produce the Monthly Status Report covering accomplishments, risks, QASP performance, financials, velocity and staffing. Produce the Project Status Dashboard to provide visibility into progress, defects and risks at all times, drawing on live Jira and Confluence data.

• Develop and maintain the QASP, and report performance against its metrics and the SOO key results.

• Identify risks, blockers, and dependencies early and bring them to CMS with a proposed path forward.

• Serve as the primary point of contact for CMS, including the COR and CO and Product Owners.

• Coordinate with the Office of Communications and over eight CMS data-owning components, and onboard new data owners as needed.

• Plan and deliver at least 10 new data product releases per contract year.

• Oversee help desk operations, user communications, outreach, and presentations for CMS leadership.

• Apply open data standards and strengthen data and content governance through standard guides and editorial workflows.

• Coordinate with other CMS contractors in cross-contractor forums as directed by the COR.

• Lead transition-in activities to ensure a continuity of services, reaching full operational capability within six months, and deliver the Transition-Out Plan 90 days before the end of performance.

• Other relevant duties as assigned and qualified/trained to perform.

Qualifications:

• Master's degree in management, public administration, IT, or a related field.

• Minimum 10 years of relevant program or project management experience.

• Minimum 4 years on open data projects, with demonstrated expertise in DCAT-US 3.0 [RF1] .

• Minimum 4 years working directly with CMS programs or data.

• Experience managing cross-functional teams, with the ability to lead 15–25 people.

• Deep knowledge of Agile product management principles, including sprint planning, backlog management and release planning.

• Familiarity with Jira, Confluence, Slack, and GitHub.

• Ability to oversee all aspects of task order management, including reporting, sprint planning, and project planning.

• Experience facilitating stakeholder engagement across multiple CMS components and data owners.

• Strong written and verbal communicationskills, including briefing government leadership.

• This position requires the ability to obtain and maintain a favorable Public Trust determination in support of a federal government contract.

Nice to have:

• PMP, SAFe, Certified ScrumMaster, or equivalent agile certification.

• Experience with Drupal-based public websites or large public data platforms.

• Familiarity with CMS security and ATO processes, Section 508, and WCAG 2.1 AA.

• Experience with hosting migrations or website consolidation projects.

---

How We Support Our Team:

• Flex hours

• 401K with matching incentive

• Parental Leave

• Medical/dental/vision benefits

• Flex Spending Account

• Company provided short-term disability and life insurance

• Commuter benefits

• Paid Time Off (PTO)

• 11 Paid holidays

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.

Originally posted on Himalayas

Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values:

• People-First: Emphasizing the importance of people in all aspects of work.

• Collaboration and Transparency: Valuing teamwork and open communication.

• Growth Mindset: Encouraging innovation and continuous improvement.

• Creating Lasting Impact: Focusing on meaningful outcomes and positive change.

About the role:

We are seeking an experienced Program Manager to lead delivery of data.CMS.gov, the Centers for Medicare & Medicaid Services' (CMS) open data platform, which hosts more than 170 data products used by researchers, policymakers, providers, and the public. As the primary strategic and delivery lead, you will own the product roadmap, run a cross-functional agile team of 15 to 25 people, and serve as the main partner to the CMS Office of Enterprise Data and Analytics (OEDA) and data owners across eight CMS components. You will guide the platform's next phase positioning as the single destination for CMS public data. This role suits a leader with deep CMS and open data experience who can turn stakeholder priorities into measurable results.

This is afull-time position contingent on contract awardwith a defined performance period of a nine month base period and four option years .

You’ll have the opportunity to join a project that directly supports Bixal’s mission of improving how government serves people. While the project has a defined timeline, we believe in open communication and proactive career support. You’ll be kept informed of contract status — and we’ll be here to help you grow into what’s next, whether within this project or beyond it.

Location:

This role can work remotely from anywhere in the USA with occasional travel to CMS headquarters in Baltimore, MD. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.

Compensation:

The salary range for this role is $120,000 – $130,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities:

• Lead and manage a cross-functional delivery team, and scale staffing as optional tasks and surge support are authorized.

• Own the product strategy and rolling roadmap, prioritize the backlog by desirability, feasibility, and viability, and update the roadmap at the start of each Program Increment (PI).

• Lead the agile cadence: two-week sprints, three-sprint PIs, planning, demos, retrospectives, and the Scrum of Scrums.

• Oversee all task order management, including project and sprint planning, financial tracking, and estimate at completion.

• Produce the Monthly Status Report covering accomplishments, risks, QASP performance, financials, velocity and staffing. Produce the Project Status Dashboard to provide visibility into progress, defects and risks at all times, drawing on live Jira and Confluence data.

• Develop and maintain the QASP, and report performance against its metrics and the SOO key results.

• Identify risks, blockers, and dependencies early and bring them to CMS with a proposed path forward.

• Serve as the primary point of contact for CMS, including the COR and CO and Product Owners.

• Coordinate with the Office of Communications and over eight CMS data-owning components, and onboard new data owners as needed.

• Plan and deliver at least 10 new data product releases per contract year.

• Oversee help desk operations, user communications, outreach, and presentations for CMS leadership.

• Apply open data standards and strengthen data and content governance through standard guides and editorial workflows.

• Coordinate with other CMS contractors in cross-contractor forums as directed by the COR.

• Lead transition-in activities to ensure a continuity of services, reaching full operational capability within six months, and deliver the Transition-Out Plan 90 days before the end of performance.

• Other relevant duties as assigned and qualified/trained to perform.

Qualifications:

• Master's degree in management, public administration, IT, or a related field.

• Minimum 10 years of relevant program or project management experience.

• Minimum 4 years on open data projects, with demonstrated expertise in DCAT-US 3.0 [RF1] .

• Minimum 4 years working directly with CMS programs or data.

• Experience managing cross-functional teams, with the ability to lead 15–25 people.

• Deep knowledge of Agile product management principles, including sprint planning, backlog management and release planning.

• Familiarity with Jira, Confluence, Slack, and GitHub.

• Ability to oversee all aspects of task order management, including reporting, sprint planning, and project planning.

• Experience facilitating stakeholder engagement across multiple CMS components and data owners.

• Strong written and verbal communicationskills, including briefing government leadership.

• This position requires the ability to obtain and maintain a favorable Public Trust determination in support of a federal government contract.

Nice to have:

• PMP, SAFe, Certified ScrumMaster, or equivalent agile certification.

• Experience with Drupal-based public websites or large public data platforms.

• Familiarity with CMS security and ATO processes, Section 508, and WCAG 2.1 AA.

• Experience with hosting migrations or website consolidation projects.

---

How We Support Our Team:

• Flex hours

• 401K with matching incentive

• Parental Leave

• Medical/dental/vision benefits

• Flex Spending Account

• Company provided short-term disability and life insurance

• Commuter benefits

• Paid Time Off (PTO)

• 11 Paid holidays

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.

Originally posted on Himalayas

Originally posted on Himalayas

Job Summary:

The Program Manager is responsible for driving client success, adoption, and retention by managing the end-to-end service delivery experience and ensuring that projects are executed on time, within budget, within scope, and to the highest standards of quality. The ideal candidate possesses exceptional project management discipline, strong strategic planning and communication skills, and the ability to bridge sales, project, and technical teams.

For assigned programs, the responsibilities include 100% accountability for the oversight and successful delivery of projects. The role serves as the primary point of contact for customers throughout project execution and will coordinate all Clinisys team resources.

Clinisys’ AI Philosophy:

Building an AI first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we develop AI enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier, safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Every team member must help drive an AI first sense of purpose and urgency.

Clinisys Professional Services:

With a passion for action and a future-first mindset, the Clinisys Professional Services team operates at the intersection of human ingenuity and intelligent technology. We harness relentless curiosity, imaginative innovation, and AI-powered insight to move beyond incremental progress and design what comes next. We focus on what should be possible, not just what’s technically available today—and we hold ourselves to the highest standards of excellence. This ethos has brought together a world-class ecosystem of builders, thinkers, and doers who aren’t simply adopting the future—they’re actively engineering it.

Essential Functions:

• Develop, maintain, and execute comprehensive project and program plans, including schedules, milestones, dependencies, and critical paths, ensuring full alignment with Statement of Work (SOW), scope, timelines, and contracted deliverables

• Manage delivery rigorously against approved plans, maintaining clear visibility into budget, schedule, scope, and contractual obligations throughout the project lifecycle

• Establish and maintain strong, trusted relationships with key customer stakeholders, including executive leaders, counterpart program and project managers, engineering, development, security, and operations teams.

• Ensure customers clearly understand their roles, responsibilities, dependencies, and required inputs to enable timely and successful delivery

• Lead and facilitate project kickoffs, recurring status meetings, executive briefings, milestone reviews, and steering committee sessions with both customer and internal stakeholders

• Proactively identify and manage dependencies, risks, assumptions, and issues; maintain actionable mitigation and contingency plans and drive timely resolution

• Provide end‑to‑end leadership for AI solution delivery, spanning discovery, solution design, implementation, deployment, and optimization within complex enterprise environments

• Identify potential scope deviations early and collaborate with Sales and Professional Services leadership to manage change requests and formal change order processes

• Orchestrate a seamless transition to the Customer Success organization at project completion, ensuring full knowledge transfer, documentation handoff, and alignment on success criteria

• Lead post‑project retrospectives and lessons‑learned sessions to drive continuous improvement across delivery processes, tools, and engagement models

• All other duties and responsibilities as assigned

Skills Needed to Be Successful:

• Program & Portfolio Management Leadership -Strong proficiency in program and portfolio management principles, practices, and governance. Extensive experience managing multiple large-scale initiatives simultaneously, including projects exceeding $5M in budget.

• Executive Presence & Communication -Exceptional verbal and written communication skills, with expert ability to articulate complex ideas, risks, and recommendations clearly and confidently to technical teams, business partners, and executive leadership which will be validated by the ability to work effectively with diverse internal and external stakeholders and the navigation of competing priorities

• Project Planning & Execution -Advanced proficiency with industry-standard project management tools and techniques, including the development of detailed, integrated project plans, schedules, dependencies, risk management strategies and clear documentation maintained throughout the project

• Analytical & Problem-Solving Capabilities -Highly developed analytical skills, demonstrated through the ability to diagnose issues, identify improvement opportunities, and develop actionable, results-oriented plans.

• Process Development & Continuous Improvement -Experience designing, implementing, and institutionalizing formal project and program management processes to improve consistency, transparency, and delivery outcomes.

• AI Tools Utilization & Prompting Excellence – Demonstrated ability to effectively leverage AI‑enabled tools to enhance program planning, delivery execution, risk analysis, stakeholder communications, and decision‑making. Skilled in advanced prompting techniques to obtain accurate, relevant, and actionable outputs from AI systems, with a strong understanding of responsible AI use, data privacy considerations, and change management implications within enterprise and regulated environments.

• Software Development & Delivery Excellence -Deep knowledge of modern software development methodologies (e.g., Agile, DevOps) and associated tools. Demonstrated ability to apply best practices to improve development efficiency, quality, and scalability.

• Technical & Architectural Expertise -Proven experience delivering solutions built on industry‑standard technologies, operating platforms, and modern development frameworks. Strong technical acumen with the ability to critically evaluate designs, challenge assumptions, and guide experienced teams.

Success Indicators:

• Projects are consistently delivered on time, within approved scope and budget, and aligned with agreed effort estimates and contractual commitments

• High customer satisfaction scores achieved throughout project execution and sustained following deployment and handover, reflecting strong partnership and delivery confidence

• Strong, positive feedback from internal stakeholders regarding program leadership, collaboration, decision‑making, and clarity of communication

• Minimal reactive change orders caused by unclear planning, missed requirements, or oversight; proactive identification and management of legitimate scope changes

• Consistent, high‑quality project management practices demonstrated through timely updates, accurate tracking, disciplined risk and issue management, and reliable reporting

Required Experience & Education:

• Bachelor’s degree in Business, Information Systems, Software Engineering, or related discipline, or equivalent work experience

• 10+ years of progressive experience in project and/or program management with a proven track record of delivering large-scale, enterprise software initiatives in complex environments

• Active PMP, PRINCE2, PMI-ACP, or similar certification

• 5–7 years of experience building, leading, and developing high-performing, cross-functional teams across technology, business, and vendor organizations.

• Knowledge of software development life cycle concepts

Preferred Experience & Education:

• Master’s Degree in business, information systems, software engineering, or related discipline or equivalent experience

• Experience working in Professional Services or a consulting organization

• Knowledge of scientific data software, medical devices, or healthcare software

• Knowledge of regulatory compliance procedures including HIPAA, GDPR

Supervisory Responsibilities

• None

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position who is generally within the range of $108,000 to $156,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• Work is performed remotely or in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine

• 30% Travel may be required

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose risk associated with healthcare organization

• May be required to follow customer location health and safety requirements

Clinisys’ Commitment to Equal Opportunity

Clinisys Information systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.

Onboarding:

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Originally posted on Himalayas

For People is improving government digital services for the disadvantaged population. We work directly with government agencies to modernize software, systems, and platforms so that they better serve people.

Your Impact

Every month, hundreds of thousands of people go looking for facts about Medicare and Medicaid. They are researchers, reporters, policy staff, and health care providers. When the data is hard to find, a file is too large to post, or a column quietly changes its name between releases, their work slows down or goes wrong.

This project supports the website where the Centers for Medicare & Medicaid Services (CMS) publishes that data for the public. It hosts a large catalog of datasets, lookup tools, and dashboards from across the agency, available for download, as interactive tools, and via a public API. As Program Manager, you will lead the team that builds and runs it. This is a hands-on role. You’ll facilitate partner meetings, support the team when they are blocked, and get into project details as needed to report clearly on the team’s progress. You’ll work elbow-to-elbow with the project’s technical and product leadership. You will learn about the work enough to identify and help mitigate delivery risks and hold the team accountable for what we promise to government partners.

This position is a full-time position contingent on For People being awarded a federal contract. If awarded, this position’s expected start date is February 2027.

Our Culture

For People is a team of humans. We place a significant amount of emphasis on positive work-life balance, setting healthy expectations, and making sure our loved ones are taken care of first. That means picking a child up from school during the day or going for a mid-day walk is okay!

This position is 100% remote. Our entire team is remote across the United States, from the West Coast to the East Coast. There will never be a return-to-office, as we have none! Occasional travel to CMS headquarters in Baltimore, MD (2-3 times per year) is required. These trips are infrequent and scheduled well in advance.

This full-time position's published base salary range is between $100,000 and $160,000 annually. This band ranges across both the Program Manager and Senior Program Manager pay band, which will be determined based on relevant experience. All positions include generous benefits (e.g., For People pays 100% of Gold-tier employee health insurance premiums) and annual company profit sharing.

Your Opportunities

On this project, you will be the delivery lead on a cross-functional team of about 15 people spanning engineering, design, user research, and support functions. The team may expand to up to 25 members in the future. As the Program Manager, you will:

• Build a collaborative and trusting team culture across all disciplines in the program
• Run agile practices including sprints, planning cycles, demos, and retrospectives, all of which include CMS stakeholders
• Coordinate with CMS offices that publish data on the public portal; share progress transparently and build positive working relationships with partner contracting teams
• Proactively identify and mitigate risks to project delivery
• Keep the program in line with contract, security, and accessibility requirements, including Section 508 and the site's Authority to Operate (ATO)
• Report status and outcomes to CMS and For People leadership, using live dashboards wherever possible and finding efficiency gains through automation
• Lead the handoff from the current contractor in your first few months so users see no disruption

You Bring

• A humble and caring attitude aligning with For People’s values: passion, fun, curiosity, sustainability, humility, and respect
• 8+ years of relevant experience in program or project management, including managing government contracts
• Degree in management, public administration, information technology, or a related field
• Experience with open data projects
• Experience managing cross-functional teams, with the ability to lead teams of 15 to 25 people as the contract grows
• Deep knowledge of agile product management principles
• Familiarity with collaboration tools such as Jira, Confluence, Slack, and GitHub
• Ability to oversee all aspects of task order management including reporting, sprint planning, and project planning
• Experience facilitating stakeholder engagement across multiple government agency offices and data owners

It Would Be Great If You Also Have

• Experience working directly with CMS programs or data
• Experience with public websites built on Drupal
• Experience leading a contract transition from an incumbent team

Some Fine Print

You will be working on a United States government platform, and they have a few basic requirements for contractors like ourselves. All work must be physically performed within the United States at all times. In addition, you must be a United States citizen and be able to pass a government-performed public trust background check.

For People is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, and/or veteran status.

Originally posted on Himalayas

About Sureify

Sureify builds the digital platform life and annuity carriers use to sell, serve and grow. Our products — LifetimeACQUIRE, LifetimeAGENT, LifetimeSERVICE and CoreCONNECT — power quote-to-issue, agent portals, policyholder self-service and the data layer behind them. Carriers like Amica, AAA Life, Nationwide and Farmers rely on Sureify to support more than 1.5 million agent and policyholder interactions every month.

About the role

Sureify is hiring a Sr Program Manager to own delivery of a multi-year, multi-workstream carrier engagement. You will run it from Solution Design Workshop handoff through go-live and transition into managed services, landing it on scope, schedule and budget.

You will report to the Sr. Director, Practice Lead, and work alongside Scrum Masters, Business Analysts, engineering, QA and product teams. You are the carrier's day-to-day delivery counterpart and the practice's source of truth on engagement health.

What you'll do

Lead multi-workstream programs

• Turn confirmed SDW scope into an integrated implementation plan: epics, milestones, dependencies and a resource-loaded timeline.
• Run several concurrent workstreams (platform configuration, integrations, forms, data migration, vendor deliverables) as one program with one critical path.
• Ensure successful execution of timelines, budget, scope and delivery quality across a large, complex program.
• Run kickoff and Sprint 0, including the client prerequisites checklist: forms, system access, credentials and sandbox environments.

Own budget and commercial health

• Manage delivery to the fixed schedule including tracking hours used, estimate to complete, estimate at completion and variance reporting.
• Forecast overruns early and bring the Sr. Director a recommendation, not just a number.
• Maintain the SOW assumptions baseline, identify change-order triggers, and draft and negotiate change orders with the carrier.

Manage risk and dependencies

• Own the RAID log and the query log of open carrier questions; review weekly and drive aging items to closure.
• Anticipate cross-workstream and client-side risks and dependencies and develop mitigation plans before they block delivery.
• Escalate early and clearly when a risk threatens milestones, budget or the relationship.
• Coach others on the team in issue management.

Own reporting, documentation and metrics

• Produce the weekly internal briefing and manage content for client-facing status deck, with objective Schedule, Scope, Quality and Budget ratings.
• Track decisions and action items through to closure.
• Own detailed program documentation and dashboards.
• Establish and refine program success metrics and run post-launch evaluations.
• Tailor communication to each audience, from unit leads to executives.

Lead the client relationship day-to-day

• Serve as the primary delivery counterpart to the carrier's program and project leads, running weekly status meetings and providing detailed metrics for Sr. Director managed steering committees.
• Build trust with carrier program and project stakeholders and spot expansion opportunities for the Sr. Director.

Coordinate across Sureify

• Drive collaboration across multiple internal and external teams, aligning Scrum Masters, BAs, engineering, QA and support around shared milestones.
• Route base-product gaps to Product and track them as program dependencies.
• Manage third-party integration vendors and their timelines.

Drive quality through go-live

• Own acceptance gate readiness, UAT planning, migration readiness, cutover and hypercare.
• Recommend go/no-go decisions and run a clean handoff into managed services.

What you bring

• 6 to 10 years of project delivery experience in SaaS or insurtech, including complex client engagements.
• A track record of leading multi-year engagements valued at up to $10M, with direct accountability for budget, margin-relevant hours and change orders.
• Experience running 2 or more concurrent workstreams (for example configuration, integrations, data migration and vendor deliverables) under one integrated plan.
• Strong financial management: work-order or SOW budget tracking, estimate-to-complete forecasting and variance reporting on fixed-price and time-and-materials contracts.
• Skill in scope and change control, including identifying the need for change orders with Sureify leadership.
• Experience working with Agile delivery teams and Scrum Masters and bridging sprint-level progress to program-level milestones.
• Communication tailored to every audience, from unit leads to executives: clear status reporting, steering committee facilitation and calm escalation.
• Proven ownership of RAID management, UAT, cutover and go-live for enterprise software implementations.
• Working knowledge of Jira or similar delivery tooling.
• Experience establishing success metrics and running post-launch evaluations.
• PMP or equivalent certification preferred; Agile certification (CSM or SAFe) recommended.

Nice to have

• Deep knowledge of an enterprise insurance SaaS platform, with the confidence to guide technical tradeoffs.
• Experience in life insurance, annuities or broader financial services, especially digital new business, e-application, underwriting or policy administration.
• Familiarity with carrier systems of record, ACORD standards (such as TC103), and e-signature and forms workflows.
• Experience delivering platform upgrades or legacy-to-modern migrations for enterprise clients.
• Comfort using AI-assisted delivery tools for status reporting, meeting notes and risk tracking.

Originally posted on Himalayas