Get the chrome extension Manager, Product Operations
Step Up For Students
Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!
Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.
Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.
Our culture is rooted in two core values:
- Everyone is an asset
- Every event is an improvement opportunity
These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.
Job Summary:
The Product Operations Manager plays a critical role in ensuring the seamless execution and continuous improvement of product development and delivery processes within the Product Management team. Reporting to the Sr. Director of Product Management, this strategic and hands-on position is instrumental in optimizing SUFS product operations, collaborating cross-functionally to deliver high quality solutions that align with our organization's goals and stakeholder expectations. The Product Operations Manager will drive process optimization, strategic planning, product planning and product delivery / status management to achieve operational excellence.
Location: Remote (United States)
Key Responsibilities:
- Act as a liaison between Product Managers and various departments to ensure effective communication and alignment throughout the product development lifecycle.
- Coordinate and facilitate regular product development meetings to review progress, address roadblocks, and prioritize tasks.
- Create and maintain roadmaps and delivery plans for product development initiatives, outlining tasks, timelines, and dependencies.
- Lead the coordination and execution of product launches, collaborating with marketing, sales, and customer support teams to ensure a seamless release.
- Establish and maintain a release calendar to manage product updates, hot-fixes, and new feature releases.
- Conduct post-launch evaluations and gather feedback to drive continuous improvement in the launch and release process.
- Foster effective communication and collaboration among different teams involved in product development and operations.
- Collaborate with customer support to ensure a smooth transition from development to support phases.
- Drive quarterly product planning process between Product and IT teams.
- Identify inefficiencies and bottlenecks in product development processes and propose actionable solutions to enhance productivity and quality.
- Implement and maintain standardized workflows and documentation to streamline product operations.
- Utilize data-driven insights to make informed decisions and guide product development strategies.
- Prepare regular reports on key performance indicators (KPIs) related to product operations and identify areas for improvement.
- Monitor and track progress against product milestones, identifying risks and proposing mitigation strategies as needed.
- Identify and assess potential risks related to product development and implement measures to mitigate those risks.
- Develop contingency plans to address unexpected challenges that may arise during product development.
- The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities.
Qualifications:
- Requires a bachelor’s degree or equivalent combination of education and relevant experience.
- Minimum of three years’ product operations experience.
- Must be articulate, a good listener and possess the ability to persuade teams to work to their highest potential.
- Excellent verbal and written communication skills.
- Accurate and precise attention to detail.
- Able to build strong interpersonal relationships.
- Proven record of delivery and project successes in previous positions.
- Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
You’ll Stand Out If You Have:
- PMP and Agile certifications are valued, but not required.
Key Competencies:
- Prior experience as a Product Owner, ScrumMaster or Agile Coach with experience on agile teams with proven record of delivery and product successes in previous positions.
- In-depth understanding of Agile methodologies, technical understanding of products, and up-to date on industry standards and best practices.
- Technical background with knowledge of software development and web technologies.
- Comfortable working with multiple teams, in-house and remote; strong team player.
- Ability to remain agile through change and exercise strong decision-making capabilities with limited or incomplete information.
- Must pay close attention to detail, ask probing questions, investigate and research possibly solutions to problems.
- Ability to work independently and take charge without much involvement from others.
Strong communication, interview, and facilitation skills.
- Problem-solving (root cause analysis) and conflict resolution skills.
Interview Process:
- Veriff Identity Verification
- Recruiter Video Interview
- Hiring Manager Interview
- Panel Interview
Why you’ll love working here:
• Award-Winning Culture:
We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.
Working Conditions and Equipment Use:
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
- Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
- Must be able to lift up to fifteen (15) pounds.
- Frequent use of office machines to include telephone, computer, and printer.
Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.
Originally posted on Himalayas
Manager, Product Operations
Saisystems Health
Manager, Product Operations
SaiSystems Health | Product Organization | Reports to CPO
What You'll Do
- Own the strategy, roadmap, and continuous improvement of the tools and workflows that power the Product team's experience — including Aha!, Confluence, and Pendo — and partner with Engineering on how those tools connect to Jira and release infrastructure.
- Build and manage the product analytics stack, ensuring Product Managers have reliable access to usage data, feature adoption metrics, and customer behavior insights through Pendo and related tools.
- Develop and run enablement programs for the Product team — onboarding new PMs, rolling out new tools and methodologies, and fostering a culture of continuous improvement.
- Define and track product-team operational health metrics (process adoption, time-to-insight, PM ramp time, roadmap-to-delivery traceability) and use them to identify bottlenecks and improvement opportunities.
- Partner with Engineering leadership and the Release Manager on delivery standards, tooling investments, and how release readiness and cadence decisions surface to the Product team.
- Evaluate and recommend new tools, integrations, and AI-assisted workflows that increase Product team productivity and decision-making quality.
- Directly manage the APM team — providing coaching, performance feedback, and career development support, and coordinating their work to drive consistency across product delivery.
What You Bring
- 3-5 years of experience in product operations, product management, program management, or a related role in a software or healthcare IT organization.
- Working knowledge of Jira from a Product Manager's/reporting perspective (boards, filters, dashboards); deep administrative configuration is not required.
- Experience with product analytics platforms (Pendo, Amplitude, or similar) and a strong understanding of how to interpret usage data.
- Proven ability to design and implement scalable processes that work across multiple product lines.
- Strong communication and facilitation skills — able to drive alignment across PMs, engineers, and leadership.
- Comfort with AI-assisted tooling and a forward-looking perspective on how AI can improve product team workflows.
- Experience in healthcare IT is a plus but not required.
How You Lead
- You are a systems thinker who sees the connections between tools, processes, and team performance.
- You lead by making others more effective — your success is measured by how well the Product team operates.
- You are data-driven and operationally rigorous, but you balance process with pragmatism.
- You are a builder, not just a maintainer — you proactively design new workflows and systems rather than waiting for requests.
- You mentor and develop your team, treating operational excellence as a craft worth investing in.
Why This Role Matters
Product Operations ensures every PM and designer at SaiSystems Health has the tools, data, and processes they need to do their best work, and that the Product team's practices scale as the organization grows.
Originally posted on Himalayas