Get the chrome extension Senior Product Manager, Switchboard
GitLab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.
You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab's fastest-growing deployment option, and your work will help the business support more customers efficiently. You'll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners.
What you’ll do
- Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
- Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
- Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
- Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
- Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
- Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.
What you’ll bring
- Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
- Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
- A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
- Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you're comfortable taking on customer-facing product work.
- The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
- You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren't required.
About the team
We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.
At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Originally posted on Himalayas
Sr Lead Product Manager - Infrastructure Network Services
Lumen Technologies
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
The Sr Lead Product Manager owns the full product lifecycle strategy and management for strategic Infrastructure Services product families, advanced services, and enterprise modernization initiatives. This role is responsible for defining long-term product direction, shaping future-state capabilities, aligning business objectives with execution, and leading cross-functional collaboration across business, engineering, architecture, design, operations, and delivery teams.
This role requires advanced product management depth and the ability to operate beyond a single-product focus. The Sr Lead Product Manager serves as a strategic product athlete who can flex across complex initiatives, connect work across domains, and drive progress on high-impact priorities involving Optical, Ethernet, network modernization, digital enablement, API-enabled experiences, and next-generation connectivity services.
The Sr Lead Product Manager translates highly ambiguous business challenges into actionable product strategies, capabilities, commercial considerations, and delivery plans while ensuring solutions meet reliability, efficiency, scalability, performance, and customer experience objectives. This role is expected to influence senior leaders, guide strategic tradeoff decisions, and move critical initiatives forward across a highly matrixed organization.
The Main Responsibilities
Product Strategy and Planning
- Own full product lifecycle strategy and management for one or more strategic product families advanced services or modernization initiatives
- Develop and execute long term product strategy through roadmaps product guides journey maps use cases business process models and investment priorities
- Refine strategic concepts into product capabilities features requirements user acceptance criteria MVPs and measurable outcomes
- Shape future state product direction across advanced connectivity domains such as Optical Ethernet offnet digital ordering API enabled services and next generation network capabilities
- Partner with leadership to evaluate modernization opportunities business value delivery sequencing and strategic tradeoffs
- Connect product strategy across initiatives to reduce silos and ensure capabilities are built for scale reuse and long term enterprise value
Customer Market and Business Understanding
- Translate highly ambiguous business challenges into structured problem statements, strategic options and actionable delivery work
- Analyze architecture impacts cross stack dependencies customer insights market trends operational gaps and product performance to guide strategic decisions
- Partner with business stakeholders to deliver products and capabilities that achieve reliability efficiency scalability performance and customer experience objectives
- Evaluate how advanced services and modernization initiatives support revenue growth operational transformation market competitiveness and future product differentiation
- Bring a broad enterprise view to product decisions balancing customer needs technical feasibility, financial impact and organizational readiness
Product Delivery and Execution
- Facilitate solutioning workshops across software API architecture engineering UX operations and business teams to drive consensus and remove barriers
- Drive alignment across business design engineering architecture operational and delivery teams to ensure successful execution and adoption of product capabilities
- Present product vision strategy progress risks dependencies tradeoffs and recommendations to senior leadership and executive stakeholders
- Partner with engineering and architecture teams to drive API enabled designs and promote digital best practices that enable scalable secure and customer centric product experiences
- Use JIRA or similar Agile product delivery tools to define capabilities manage backlog readiness track dependencies support cross functional planning and drive execution discipline
- Lead through influence in a highly matrixed environment ensuring strategic initiatives continue to move forward despite competing priorities and organizational complexity
- Operate as a senior product athlete who can flex across emerging business needs advanced service opportunities modernization programs and executive priorities
Performance and Risk Management
- Measure product success through data driven insights KPI analysis customer outcomes operational improvements and continuous improvement initiatives
- Identify risks dependencies issues and decision points that may impact delivery adoption financial outcomes or strategic alignment
- Develop mitigation plans and guide cross functional teams through tradeoff decisions
- Use business cases performance data and strategic value assessments to inform prioritization and investment recommendations
- Ensure product decisions support long term scalability modernization and enterprise-wide reuse where appropriate
What We Look For in a Candidate
Required
- Eight or more years of experience in product management supporting Enterprise Infrastructure Network Services
- Demonstrated leadership capability with experience influencing large matrixed organizations
- Experience managing product portfolios product families’ strategic initiatives or advanced services across cross functional teams
- Strong technical acumen data driven decision-making skills and ability to measure business outcomes and solution impact
- Ability to connect product strategy architecture customer experience operational readiness and delivery execution
- Ability to thrive in a remote work environment, lead distributed teams effectively and operate independently within established direction and priorities
- Excellent verbal and written communication skills with the ability to engage senior leaders and influence outcomes
- Strong relationship building and facilitation skills with experience leading cross functional discussions and executive level decision making
- Demonstrated initiative ownership and the ability to navigate ambiguity in complex environments
- Ability to operate as a strategic product athlete flexing across product domains advanced services modernization efforts and future state initiatives
Preferred
- Bachelor’s degree in Business Engineering Computer Science Information Systems or a related discipline, MBA or advanced degree preferred
- Experience in telecom cloud edge services SaaS platforms managed services digital transformation or advanced connectivity services
- Familiarity with Optical Ethernet offnet network modernization API enabled services enterprise connectivity or digital service enablement
- Product leadership experience modernizing legacy capabilities into digital first customer centric product experience
- Product management certifications or equivalent professional training
- Entrepreneurial innovation or transformation leadership experience
- Demonstrated success driving KPI improvements ROI focused initiatives operational improvements and strategic business outcomes
Compensation
Location Based Pay Ranges
$132,232 - $151,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $158,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $166,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Bonus Structure
What to Expect Next
Requisition #: 343573
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Originally posted on Himalayas