Get the chrome extension Lead Product Manager Customer Experience -EMR Integrations
Myriad Genetics
Overview
The Lead Product Manager, Customer Experience – EMR Integrations defines and drives Myriad’s enterprise strategy for EMR-integrated customer experiences, with a focus on embedding genetic testing into clinical workflows in ways that are intuitive, scalable, and clinically meaningful.
This role partners across Product, Engineering, EMR Technology, Clinical Product, Commercial, Operations, and Executive Leadership to identify high-value opportunities, align investments, and deliver measurable improvements in ordering, results delivery, clinical decision support, and downstream workflows.
In addition to owning product strategy and execution, this role serves as a hands-on leader and mentor within the Product organization, advancing best practices, supporting cross-functional delivery, and elevating the value of customer experience.
Responsibility
- Product Strategy, Vision & Portfolio Leadership:
- Define and drive the multi-year product strategy for customer-facing EMR integrations across Myriad’s portfolio.
- Set priorities that balance customer needs, business objectives, technical feasibility, and long-term platform value.
- Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities.
- Identify market, regulatory, interoperability, and healthcare technology trends that create strategic advantage.
- Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs.
- Customer Experience & Workflow Transformation:
- Champion an enterprise view of the customer experience across ordering, results delivery, clinical decision support, and follow-up workflows.
- Identify opportunities to improve clinical workflows through EMR-enabled experiences that are intuitive, scalable, and measurable.
- Partner with strategic customers, clinicians, and health systems to understand needs and shape future-state product direction.
- Define customer experience principles and outcome measures that guide product decisions across teams.
- Ensure investments improve provider efficiency, adoption, utilization, and customer satisfaction.
- EMR Integration & Interoperability Leadership:
- Lead product strategy for EMR integration capabilities, and extensibility across broader EMR ecosystems.
- Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows.
- Partner with Engineering and EMR Technology to evaluate technical approaches, scalability, and long-term platform investments.
- Drive execution of high-impact initiatives that increase adoption, improve workflow fit, and deliver customer value.
- Establish standards and best practices for customer-centered integration design.
- Cross-Functional & Executive Leadership:
- Serve as the primary product leader for EMR integration strategy across Product, Engineering, Clinical, Commercial, Operations, and Customer Success.
- Influence senior leadership through customer insight, strategic recommendations, and business impact analysis.
- Align cross-functional teams around priorities, tradeoffs, resource constraints, and execution plans.
- Represent Product Management in strategic customer, partner, and executive discussions.
- Build trusted relationships across organizational boundaries to accelerate decisions and deliver results.
- Performance, Outcomes & Continuous Improvement:
- Define portfolio-level success metrics for adoption, workflow utilization, customer experience, efficiency, and business performance.
- Use quantitative and qualitative insights to evaluate investments and maximize customer and business value.
- Identify opportunities to improve integrated digital workflows, customer outcomes, and operational performance.
- Drive continuous improvement based on customer feedback, field insights, market dynamics, and performance data.
- Develop executive-level reporting and recommendations on product performance and strategic opportunities.
- Product Leadership & Team Development:
- Mentor Product Managers and cross-functional partners on product management practices and customer-centered thinking.
- Advance product management standards for roadmaps, prioritization, discovery, and outcome measurement.
- Foster a culture of innovation, accountability, continuous learning, and hands-on delivery.
- Serve as a subject matter expert for customer experience, interoperability, and digital health workflows.
- Take a hands-on, action-oriented role in advancing key engagements, removing barriers, and delivering meaningful outcomes.
Qualifications
- Bachelor’s degree required in business, healthcare, informatics, engineering, or a related field.
- Product management and/or EMR implementation experience with a lab diagnostic company preferred; experience in one or more of the following industries required: healthcare system, hospital, or physician practice, diagnostics, life sciences, health tech consulting
- 8+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines.
- 5+ years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab environment; preferably with experience in multiple EMR vendors.
- Implementation experience with 2 or more of the following EMR systems: Athena, eClinicalWorks, Greenway Primesuite, NextGen Office, Practice Fusion, Flatiron required
- Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact.
- Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems.
- Proven ability to influence senior leaders and align stakeholders across complex environments.
- Knowledge, Skills & Capabilities
- Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery.
- Strong analytical and problem-solving skills with the ability to translate customer needs into product solutions.
- Excellent written, verbal, and presentation skills.
- Ability to work collaboratively across teams and influence stakeholders without direct authority.
- Customer-focused mindset with curiosity, initiative, and a desire to continuously learn and improve.
- Strong organizational skills and attention to detail in a fast-paced environment.
- Key Competencies
- Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement.
- Ability to translate customer, clinical, business, and technical needs into scalable product solutions.
- Deep understanding of healthcare interoperability standards, including HL7, FHIR, APIs, and EMR integration approaches.
- Strong stakeholder management, executive communication, and presentation skills.
- Proven ability to influence without authority and align teams across complex environments.
- Strategic, analytical, and commercially minded, with strong business acumen.
- Demonstrated leadership, mentoring, and coaching capabilities.
- Customer-obsessed mindset focused on measurable outcomes and long-term value.
Physical Requirements
This position requires the ability to sit and work at a computer for extended periods. Use hands for typing, handling documents, and operating office equipment. Communicate effectively in written and verbal formats with employees, vendors, and internal stakeholders. Occasionally lift and carry lightweight materials (up to 20 lbs). Travel to off-site locations as needed for meetings or training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Originally posted on Himalayas
Sr. Product Manager
Astrana Health
What You'll Do
- Lead product discovery efforts by engaging directly with end users to understand workflows, pain points, and opportunities for improvement.
- Gather, analyze, and prioritize user feedback to inform product strategy and roadmap decisions.
- Create clear product requirements, user stories, acceptance criteria, and functional specifications for Engineering teams.
- Partner closely with Engineering throughout the product development lifecycle, including sprint planning, backlog grooming, prioritization, and release management.
- Manage product backlogs and workflows using Jira and other Agile product management tools.
- Coordinate and lead User Acceptance Testing (UAT) activities, ensuring product functionality meets business and user requirements prior to release.
- Collaborate with stakeholders to ensure successful implementation and adoption of new product capabilities.
- Maintain a high standard of quality, organization, and attention to detail across all phases of the product lifecycle.
Qualifications
- 5+ years of Product Management experience building and launching software products.
- Experience building products for healthcare end-users, ideally serving providers, patients, payers, or healthcare operations teams.
- Strong preference for candidates with payer-side product experience, including health plan, health insurance, care management, claims, utilization management, provider network, or member-facing technologies.
- Experience operating in a startup or high-growth environment where resourcefulness, ownership, and speed are critical.
- Demonstrated expertise in user discovery and user research, including conducting interviews, workflow observations, usability testing, and continuous feedback loops with end-users.
- Proven ability to translate user needs into well-defined product requirements, user stories, and actionable engineering priorities.
- Experience partnering closely with Engineering teams throughout the product development lifecycle, including backlog management, sprint planning, prioritization, and release execution.
- Exceptional attention to detail with a high standard for quality, usability, and product execution.
- Hands-on experience leading User Acceptance Testing (UAT), quality assurance validation, and release readiness activities to ensure products function as intended before deployment.
- Strong organizational and project management skills, with the ability to manage multiple initiatives while maintaining visibility into timelines, dependencies, and risks.
- Experience with value-based care, population health, risk adjustment, quality programs, care management, or healthcare operations.
- Experience building products used by physicians, nurses, care coordinators, health plan operations teams, provider organizations, or patients.
- Familiarity with EHR platforms and healthcare integrations.
- Technical background in software development, data products, or analytics platforms.
- Experience building products in highly regulated healthcare environments.
Environmental Job Requirements and Working Conditions
- This is a U.S. based remote position.
- The base salary range for this role is $140,000 - $170,000. Total compensation will include other compensation components. Actual compensation will be determined based on geographic location, experience, and other job-related factors.
Originally posted on Himalayas
EHR Workflow Solutions Product Manager
Humana
Become a part of our caring community
The Product Manager, Workflow Solutions is responsible for the strategy, roadmap, and performance of provider-facing workflow products delivered through EHR platforms. This role owns the Claims Status and Happy Together with Health Plans products, ensuring capabilities align to provider needs, enterprise priorities, and EHR partner opportunities. The Product Manager drives adoption, product growth, and business outcomes by identifying market opportunities, defining product direction, and partnering with technology, implementation, operations, and vendor teams to deliver scalable solutions. This role serves as the business owner for assigned products and is accountable for product vision, roadmap development, performance measurement, and ongoing product evolution.The Product Manager, Workflow Solutions leads the planning, development, and optimization of workflow-based capabilities delivered through Humana's EHR Channel. The role is responsible for defining product strategy, developing multi-year roadmaps, establishing success metrics, and prioritizing investments that create value for providers and enterprise stakeholders.
The Product Manager collaborates closely with Product Owners, implementation teams, vendor partners, technology teams, and business stakeholders to ensure solutions are aligned with provider workflows and organizational priorities. The position evaluates market trends, customer feedback, vendor capabilities, and performance data to identify opportunities for growth and product enhancement.
The role exercises significant independent judgment in balancing competing priorities, recommending investments, managing product performance, and driving achievement of business objectives.
Key Responsibilities
- Own product strategy and roadmap for Claims Status, Happy Together with Health Plans, and emerging products
- Define a multi-year vision and growth strategy for assigned products
- Establish product KPIs and measure business outcomes
- Develop business cases and investment recommendations
- Identify opportunities to improve provider workflow integration
- Partner with Product Owners to translate strategy into executable work
- Collaborate with EHR vendors to optimize product capabilities and adoption
- Analyze market trends, customer needs, and competitive opportunities
- Prioritize enhancements based on business value and strategic objectives
- Present product strategy, roadmap updates, and performance results to leadership
- Drive adoption, utilization, and business value realization
Use your skills to make an impact
Required Qualifications
- 5+ years of product management, healthcare technology, interoperability, or related experience
- 2+ years of experience with EHR platforms, provider technology, or interoperability solutions
- Experience developing product strategies and roadmaps
- Experience leading cross-functional initiatives
- Experience working with complex technology products and multiple stakeholders
Preferred Qualifications
- Bachelor's degree
- Experience in healthcare payer-provider integration
- Knowledge of provider workflows and clinical operations
- Experience presenting to executive stakeholders
Additional Information
- This role is "remote/work at home" and can be based anywhere in the United States.
- The expected start date for this role is January 2027
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-02-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Originally posted on Himalayas
Product Manager II
Bamboo Health
Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!
Summary:
Bamboo Health is seeking a Product Manager II – Bamboo Intelligence Hub Platform to own the end-to-end workflow performance and product execution across our three pillars for our centralized platform. This is a hands-on product role responsible for deeply understanding product capabilities, defining cross-pillar workflow requirements, and driving measurable utilization improvements in live customer environments.
You will be accountable for ensuring workflows are technically sound, operationally effective, and fully adopted by customers. This role partners closely with engineering and cross-functional product leads to translating workflow gaps into clear, actionable product requirements. This role ensures that our cross-pillar workflows are not only defined — but fully implemented, adopted, and optimized in real-world use.
What You’ll Do:
- Develop and maintain a clear, prioritized workflow strategy aligned with company objectives.
- Engage directly with customers to understand workflow execution, pain points, and adoption barriers.
- Create concise PRDs and workflow documentation with clear requirements and expected outcomes.
- Partner closely with engineering to ensure workflows are scalable, technically sound, and aligned with architecture.
- Serve as the subject matter expert on cross-pillar workflows and product capabilities.
- Define and optimize integrated workflows that span multiple products and pillars.
- Identify workflow gaps and translate them into clear, testable product requirements.
- Drive roadmap decisions that prioritize adoption, utilization, and real-world workflow performance.
- Monitor workflow-level adoption, engagement, and utilization metrics, identifying trends and opportunities for improvement.
- Diagnose underutilization using usage data and customer feedback and identify required product changes.
- Ensure delivered capabilities match intended workflow outcomes and support customer success.
- Maintain strong cross-functional alignment and lead tradeoff discussions to protect end-to-end workflow performance.
- Continuously refine workflows and establish a data-driven feedback loop between usage, customer outcomes, and roadmap decisions.
- Identify repetitive tasks and partner with team leads to implement scalable automation solutions.
What Success Looks Like…
In 3 months…
- Develop a strong understanding of the Bamboo Intelligence Hub Platform, customer workflows, and cross-pillar dependencies.
- Build relationships with Engineering, Product, Customer Success, and key stakeholders.
- Contribute requirements and workflow documentation for active initiatives.
- Begin identifying workflow friction points and opportunities for improvement.
- Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.
- In 6 months…
- Expanded ownership of cross-pillar workflow performance and roadmap influence.
- Demonstrate measurable contributions to workflow adoption and utilization improvements.
- Trusted partner to engineering with predictable, high-quality requirement output.
- Workflows refined to remove recurring friction and strengthen customer outcomes.
In 12 months…
- Recognized leader in workflow performance, utilization strategy, and cross-pillar execution.
- Demonstrated measurable improvements across all workflow success metrics.
- Strong contributor to long-term product vision and scalable workflow architecture.
- Workflows consistently performing in production with high adoption and minimal leakage.
What You Need:
- 5+ years of product management experience (healthcare technology strongly preferred).
- Demonstrated experience writing detailed product requirements and partnering closely with engineering teams.
- Experience improving product adoption, utilization, or workflow performance in live customer environments.
- Strong analytical skills with ability to interpret usage data and translate insights into product changes.
- Comfort operating at both system-level architecture and detailed workflow execution levels.
- Experience with healthcare transitions, care coordination, or value-based care.
- Experience translating customer and business needs into user stories, acceptance criteria, and well-defined product requirements.
- Ability to manage competing priorities while coordinating work across multiple stakeholders.
- Experience partnering with engineering teams through the full product development lifecycle.
- Familiarity with workflow design, systems thinking, and operational process optimization.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, Claude, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
What You Get:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation including health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.
Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Bamboo Health GDPR/RODO
To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.
Originally posted on Himalayas