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Senior Product Manager, Audience Lifecycle Tools

NPR (National Public Radio)

**
United States
Full Time
Posted 27 days ago

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

Intro to Position

NPR is scaling and maturing our audience engagement practice into a unified, data-driven, cross-platform growth and engagement engine, and lifecycle management is at the center of that transformation. This role owns the lifecycle activation tools, with a mandate to replace manual, campaign-by-campaign execution with scalable, AI-enabled (where appropriate) processes, and their work focuses on key touchpoints of engagement such as email acquisition, repeat engagement and donation conversion/retention. This role works in daily partnership with Data, Editorial, Marketing, Design, Engineering and Product teams with a mission to make every relationship touchpoint personalized, measurable, user-friendly and tied to business outcomes.

This is a union-represented role covered under the terms of a collective bargaining agreement with NABET-CWA DMU.

Responsibilities

  • Product Strategy & Roadmap Ownership: Lead the product roadmap for NPR's audience lifecycle and martech ecosystem (including Piano.io and Salesforce Marketing Cloud), translating stakeholder requirements into prioritized engineering backlogs.
  • Martech Operationalization & Tooling: Build, configure, and operationalize internal-facing audience activation tools, establishing intuitive self-serve processes, user permissions, and governance guardrails for content and marketing leads.
  • Audience Journey Optimization: Partner with cross-divisional teams to design scalable automation rules and capabilities that enhance the full listener journey—from email discovery and content re-engagement to recurring donation conversion and win-back.
  • Data Integration & Measurement Alignment: Collaborate with Data and Analytics teams to enhance customer data platform (CDP) segmentation, tracking taxonomy, and attribution modeling to measure the direct impact of activation campaigns.
  • Newsletter Product Infrastructure: Drive technical development and platform enhancements for the NPR editorial newsletter suite in close coordination with newsroom and product leadership.
  • AI & Workflow Efficiency Integration: Evaluate and deploy practical, responsible AI and automation capabilities within lifecycle workflows to minimize repetitive manual execution.
  • Diverse Audience Engagement: Support audience diversification goals by designing personalization and segmentation workflows that welcome and sustain cross-generational and diverse audiences across digital touchpoints.
  • Standard Operating Procedures & Enablement: Author product documentation, establish lifecycle governance best practices, and conduct internal training sessions to ensure cross-departmental adoption of activation tools.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

Minimum Qualifications

  • 5+ years of digital product management experience managing complex platforms, with a track record of driving measurable business or audience outcomes.
  • Substantive experience managing enterprise marketing automation platforms, customer data platforms (CDPs), or audience lifecycle suites (e.g., Salesforce Marketing Cloud, Piano.io, Braze, Segment).
  • Demonstrated experience translating complex cross-departmental requirements into structured user stories, technical specifications, and prioritized roadmaps.
  • Proven track record leading technical software migrations, vendor integrations, or enterprise tooling rollouts.
  • Strong background in data-informed product development, including experience with digital analytics, cohort tracking, and structured A/B testing.

Preferred Qualifications

  • Prior experience within a media organization, digital publishing company, non-profit, or subscription/membership-driven enterprise.
  • Practical experience implementing AI-enabled automation or algorithmic segmentation within marketing workflows.
  • Familiarity with user privacy regulations, consent frameworks, and modern consumer data compliance standards.

Required Skills/Competencies

  • Systems Thinking: Ability to synthesize inputs from across a federated matrix of stakeholders into a coherent product architecture and execution plan.
  • Internal Tool & Platform Enablement: Deep empathy for internal users, balancing self-service flexibility with structured organizational guardrails.
  • Data Literacy & Attribution: Fluency in customer segmentation logic, data pipelines, retention funnels, and performance reporting.
  • Cross-Functional Influence: Superior written and oral presentation skills, with the ability to explain complex technical concepts clearly to both technical and non-technical partners.
  • Iterative Problem Solving: Ability to prioritize high-leverage product enhancements and maintain roadmaps through periods of organizational or technical evolution.

Education Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, Marketing, or related field, OR equivalent practical work experience demonstrating equivalent technical and product management capability.

Work Location & Requirements

  • NPR Remote-Permitted: This is a remote-permitted role. This role is based out of our Washington, D.C. office, but the employee may choose to work on a remote basis from a location that NPR approves. You will have the option of working (a) remotely from a location of your choosing within the United States that is supported by NPR; (b) on-site at an NPR facility, based on the availability of desks and approval from NPR; or (c) a combination of both. Regardless of where you choose to work from, you may be expected to travel to other locations from time to time to perform the duties of your position.

Job Type

  • This is a full-time, exempt position.

Compensation

Salary Range: The U.S.-based anticipated salary range for this opportunity is $132,915.86 - $151,852.82 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.

NPR Benefits: NPR provides comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.

Does this sound like you? If so, we want to hear from you.

The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$132,915.86—$151,852.82 USD

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to .

You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.

Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.

Originally posted on Himalayas

Digital Product Manager, Servicing Platforms

Quicken Loans

**
United States
Full Time
Posted 27 days ago

As the Digital Product Manager, you are recognized as an expert by the teams you work with and act as a mentor to peers. You own the success of software products by setting the strategy, roadmap and feature definition for all phases of its lifecycle. You combine competitive market research with business goals of the client to illustrate a product vision. You also define the business hypotheses and key performance indicators to measure product success and ensure delivery of business value for each iteration of a product release. As a Digital Product Manager, you are responsible for elevating product team performance and have demonstrated your ability to mentor and drive product performance and processes at a higher caliber.

About the role

  • Develop, maintain and iteratively improve the product vision and roadmap, ensuring that solutions achieve desired outcomes
  • Evangelize a common understanding of the product vision and roadmap
  • Collaborate with stakeholders to define the product's strategy, go-to-market strategy, competitive analysis and revenue analysis
  • Anticipate user needs and wants through market trends, user research and product data evaluation
  • Maintain a healthy feature backlog to support a continuous flow of value
  • Collaborate with stakeholders to translate business and technical investment decisions into features
  • Ensure that acceptance criteria are met prior to launch
  • Enable an intuitive user experience through functional requirements (FRs) and non-functional requirements (NFRs)
  • Collaborate with stakeholders to define the scope of work for features, epics or programs
  • Integrate product data, stakeholder ideas and client feedback into requirements
  • Collaborate with stakeholders to conduct trade-off analyses and inform priority of technical debt, technical investment work and client requests
  • Actively monitor feature progress, risks and scope to anticipate and mitigate issues
  • Collaborate with leadership to support team member onboarding and growth
  • Collaborate with leadership to define product management best practices and processes

About you

Minimum Qualifications

  • 5 years of experience in digital product management or a related field
  • Bachelor’s degree in a relevant field (Computer Science, Information Technology, Business, Marketing, Engineering, or a related discipline)
  • Demonstrated experience with digital product management, including leading digital marketing strategies, advanced UX/UI design, and managing complex software development projects
  • Demonstrated experience leading and mentoring junior product managers
  • Demonstrated ability to define and drive product strategy, and to deliver against key performance metrics
  • Strong experience collaborating with executive leadership and cross-functional teams, including engineers, designers, data analysts, and researchers.

Preferred Qualifications

  • Experience with the fintech industry

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at .

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $90,000.00-$216,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

Originally posted on Himalayas

Senior Product Manager

Securitas

**
United States
Full Time
Posted about 1 month ago

Senior Product Manager, MyConnect

Location: Remote (U.S.)
Travel Required: Up to 25%

Salary Range: 175K-200K

Shape the Future of the Frontline Experience. Build Products That Matter.

Securitas is seeking a strategic, customer-obsessed, and results-driven Senior Product Manager to lead the vision, roadmap, and execution of MyConnect, our digital experience platform designed for security officers.

This role will own the strategy and evolution of a product that supports thousands of frontline employees across North America, helping to improve engagement, communication, and the overall employee experience. Working at the intersection of technology, operations, and user experience, this leader will partner closely with Engineering, Design, Operations, Marketing, and executive leadership to deliver measurable business and customer outcomes.

Success in this role will be measured by product adoption, user engagement, employee satisfaction, operational impact, and the ability to deliver innovative solutions that make it easier for our security officers to succeed every day.

What You'll Do

Own Product Strategy & Vision

  • Define and execute the product vision, strategy, and roadmap for MyConnect, ensuring alignment with business priorities, employee needs, and Securitas' broader digital transformation objectives.
  • Partner with executive leadership and cross-functional stakeholders to identify opportunities, prioritize investments, and deliver measurable customer and business outcomes.

Drive Customer-Centered Product Development

  • Develop a deep understanding of security officers and frontline operational workflows through customer research, field engagement, analytics, and experimentation to identify opportunities that improve the employee experience.
  • Lead product discovery and decision-making using customer insights and data to deliver intuitive, high-impact solutions that drive adoption and engagement.

Lead Product Execution & Innovation

  • Collaborate closely with Engineering, Design, Operations, and other business partners to deliver products from concept through launch, define success metrics, and continuously optimize performance.
  • Champion modern product management practices while leveraging AI and emerging technologies to improve digital experiences, operational efficiency, and business results.

Who You Are

An ideal candidate brings:

  • Bachelor's degree or equivalent experience.
  • 7+ years of product management experience.
  • Experience leading cross-functional teams through the full product lifecycle.
  • Strong strategic thinking combined with hands-on execution.
  • Excellent communication and stakeholder management skills.
  • Experience using customer research, analytics, and experimentation to inform product decisions.
  • Experience partnering closely with software engineering and UX teams.
  • Demonstrated ability to influence stakeholders and drive alignment across diverse teams.
  • Experience leveraging AI tools in everyday work and incorporating AI or other emerging technologies into product strategies.

Experience That Sets You Apart

  • Experience building and scaling mobile applications.
  • UX experience, training, or a strong understanding of user-centered design principles.
  • Experience working within startup, consulting, and medium-to-large enterprise environments.
  • Global product management experience.
  • Experience supporting workforce management, field service, operations, logistics, or frontline workforce technology platforms.
  • Experience leading AI-enabled products or digital transformation initiatives.
  • Experience scaling enterprise software platforms serving large, distributed user populations.

Why Securitas?

At Securitas, we help make the world a safer place. As Senior Product Manager, MyConnect, you'll have the opportunity to shape a digital experience used daily by thousands of security officers, helping improve engagement, communication, and the overall frontline employee experience.

You'll join a global organization committed to innovation, continuous improvement, and empowering its people through technology. Your work will directly influence the future of how Securitas supports and connects its frontline workforce.

If you're passionate about building customer-centric products, leveraging technology to solve real-world challenges, and creating experiences that make a meaningful impact, we'd love to hear from you.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, protected veteran status, or any other legally protected characteristic.

#AF-SSTA

Senior Product Manager / Securitas Security / AUSTIN TX / TXDPS License # B03944

Originally posted on Himalayas

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