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Title: Procurement Specialist
Location: Remote
Duration: 6 months with possible extensions

Job Description:

• As a Transaction Services Analyst/Specialist, you will be responsible for managing and overseeing the creation of purchase orders for the Marketing team within the Strategy & Operations board area. This role requires strong expertise in Client purchasing processes, policies, and internal operational guidelines, as well as a solid understanding of marketing planning structures.
• You will act as a key operational support partner, ensuring accurate and compliant processing of requests while maintaining high service standards. The role also includes supporting team members through purchase order enablement, initial case reviews, and knowledge sharing.
• A strong understanding of procurement processes is essential to effectively monitor incoming requests, manage workflows, and ensure proper request routing and prioritization.
• This is a highly operational role that requires deep familiarity with Client systems and tools, including Ariba, ISP, CRM, and reporting platforms. Attention to detail, process discipline, and compliance awareness are critical to success.
• In addition, the role requires strong stakeholder management skills and a customer-centric mindset, delivering clear, concise and efficient support to internal customers.

The Technical Service Analyst is responsible for serving as the primary point of contact for users experiencing technical issues and ensuring timely resolution in accordance with established service standards. This role requires strong problem-solving skills, technical expertise, and the ability to communicate effectively with both technical and non-technical stakeholders. The position involves managing support requests across multiple channels, maintaining compliance with security protocols, and contributing to continuous improvement initiatives for service desk operations. The Technical Service Analyst also assists in developing documentation, training materials, and processes that enhance the efficiency and effectiveness of technical support services.

Essential Job Duties and Responsibilities:

• Experience and knowledge abiding by Service Level Agreements (SLA)

• Translate information from end user and create an incident or request ticket

• Interactive experience handling phone and chat-based support activities

• Receives inbound support requests by chat, phone, self-service or email submission channels

• Serve as point of contact to internal and external customers through problem resolution

• Provide off-hours support as required to perform job functions and ensure service delivery

• Identify gaps and assist in development and maintenance of support services and end user documentation

• Understanding of security impacts of end user requests, adheres to company guidelines and mandatory trainings

• Identifies deficiencies; communicates and coordinates improvement efforts to increase service desk efficiency

• Develops and continually updates training material for new and existing service desk staff

• Maintains high level of technical skill in field of expertise

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Preferred Skill Sets

• Industry specific knowledge (e.g., Mortgage, Finance or Insurance - nice to have)

• Hands-on experience with ITSM tools such as Service Now, Fresh Service

• Virtual desktop platform experience (Cloud PC, Amazon Workspaces or Windows Virtual Desktop)

• Strong understanding of Microsoft 365 Suite (MS Office, Outlook, Teams)

• Windows Autopilot provisioning (nice to have)

• Application install experience via Microsoft Company Portal

• Microsoft Intune (Endpoint Manager)

• Multifactor authentication applications (ex. Cisco DUO, Microsoft MFA)

• Hands-on experience in handling enterprise phone based support

• Azure Active Directory and network troubleshooting fundamentals

Education and/or Experience:

• Bachelor's degree in IT or related field, or equivalent work experience (minimum 3 years).

• 2+ years working experience in the IT field

• Excellent client service skills in a demanding, deadline-driven environment.

• Experience with enterprise systems management tools such as Azure Active Directory and Microsoft Intune.

• Technical certifications preferred: Microsoft Azure Fundamentals, CompTIA A+, Security+, or Cloud+.

Certificates, Licenses, Registrations:

• None Required

Title:  IAM Services Analyst

Location: Chicago, IL
Employment Type: Contract

Compensation:
Pay Range:$51.45-$73.50 Per Hr

Description:
Join our team as an IAM Services Analyst based in Chicago, IL. 
This contract position involves resolving complex access issues, responding to audit requests, and ensuring compliance with security policies. 
The role requires proficiency in identity and access management technologies and collaboration with cross-functional teams.
Resolve complex access issues and respond to audit requests.
Assist with user access needs and secure access to applications.
Evaluate facts, assess risk, and coordinate across teams.
Administer identity lifecycle management processes.
Conduct regular access reviews and audits.
Troubleshoot IAM-related issues and implement corrective actions.
Develop and maintain documentation and guidelines.

Key Responsibilities
Administer user accounts and access rights provisioning/de-provisioning.
Integrate IAM solutions with enterprise applications and infrastructure.
Conduct access reviews and ensure compliance with security policies.
Evaluate risk exposure based on access levels and suggest improvements.
Collaborate with application and system owners for information gathering.

Qualifications
Bachelor's degree or equivalent experience.
Certificates in IAM and access controls.
4-7 years' experience in IAM technology and access governance.
Hands-on experience with identity and access management platforms.
Strong analytical, problem-solving, and communication skills.

Core Technologies
Identity and Access Management Platforms | Microsoft Office Suite | Data Visualization Tools

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (url removed)  
 
Benefits:
Learn more about our benefits offerings here (url removed) 
 
Onboarding Expectations:
Learn more about our Onboarding Process here (url removed)  
 
EEO Statement:
Learn more about our EEO policy here (url removed)  

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Title: Procurement Specialist
Location: Remote
Duration: 6 months with possible extensions

Job Description:

• As a Transaction Services Analyst/Specialist, you will be responsible for managing and overseeing the creation of purchase orders for the Marketing team within the Strategy & Operations board area. This role requires strong expertise in Client purchasing processes, policies, and internal operational guidelines, as well as a solid understanding of marketing planning structures.
• You will act as a key operational support partner, ensuring accurate and compliant processing of requests while maintaining high service standards. The role also includes supporting team members through purchase order enablement, initial case reviews, and knowledge sharing.
• A strong understanding of procurement processes is essential to effectively monitor incoming requests, manage workflows, and ensure proper request routing and prioritization.
• This is a highly operational role that requires deep familiarity with Client systems and tools, including Ariba, ISP, CRM, and reporting platforms. Attention to detail, process discipline, and compliance awareness are critical to success.
• In addition, the role requires strong stakeholder management skills and a customer-centric mindset, delivering clear, concise and efficient support to internal customers.