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Insider Threat Support Analyst
Camp Springs, MD (on-site)
Pay From: $60.00 per hour

MUST:
Experienced Insider Threat Support Analyst
Top Secret clearance required
Must have at least one active certification: Security+ or ISC2 CISSP (or other comparable certifications)
2 years of dedicated experience in insider threat detection, APT mitigation, and User Activity Monitoring (e.g., Teramind).
2+ years of experience with SPLUNK architecture (indexer, forwarder, search heads, etc.), including UI/GUI development and operational roles. Familiarity with DLP, EDR/NDR, and IAM logging.
Bachelors preferred (Additional experience can be accepted in leu)

DUTIES:
The ideal candidate will have a strong background in cybersecurity and risk management, serving as a critical member of the Cyber Intelligence Operations program's dedicated insider-risk element (InT).
As an Insider Threat Support Analyst, you will focus on identifying, assessing, and mitigating risks posed by trusted individuals including employees, contractors, and partners who may intentionally or unintentionally harm organizational systems, data, or personnel.
Emphasizing departing-employee and high-risk user scenarios, you will leverage telemetry from DLP, SIEM (Splunk), EDR/NDR, cloud storage, email, VPN/web, UAM (Teramind), and IAM logs.
Independently run daily operations, proactively identifying and triaging indicators of malicious, negligent, or coerced insider risk across multiple telemetry sources (DLP, SIEM, EDR/NDR, UAM, IAM).
Conduct end-to-end, self-directed risk scoring and categorization of user activity. Document notable cases, gather evidence, and recommend containment actions without requiring step-by-step guidance.
Work closely and dynamically within a small, specialized unit to share insights, cover operational gaps, and contribute insider updates to internal briefs and situational awareness (e.g., standups/shift changes).
Proactively maintain and refine a prioritized insider use-case catalog. Take ownership of weekly coordination with Applied Intelligence and platform owners to adjust playbooks and update risk-scoring thresholds.
Author Monthly InT Summaries focusing on insider-specific metrics, false positive trends, and emerging risk patterns. Act as the self-directed lead for designated case reviews to identify detection, process, and monitoring gaps.
Independently utilize SPLUNK architecture and UI/GUI development skills to optimize data analysis workflows. Oversee User Activity Monitoring (UAM) tools like Teramind to support robust incident reporting. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .

Title: Support Analyst I
Location: Philadelphia, PA
Type: Contract, temp

Our client is seeking a Support Analyst I who demonstrates basic knowledge of Tier 1 service level support as relates to addressing hardware (PC or end-user devices and peripheral equipment), application software, and operating system issues.

The ideal candidate will have service desk experience as well as project deployment experience (PCs, printers, IT equipment) in a hospital setting.

Key Accountabilities:

• Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
• Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
• Tracks all customer service items to completion.
• Evaluates customer service issues to determine level of service needed.
• Resolves all Tier 1 issues.
• Escalates Tier 2 issues to appropriate resource.
• Maintains and increases knowledge of IS application, hardware, mobile devices, and multiple operating system platforms
• Works under direct supervision to accomplish daily assignments in support of team initiatives
• Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management, and change management processes, practices, and procedures.
• Serves as the first point of contact for the IS Department and acts as a liaison between the client community and the rest of the IS Department.
• Adheres to Service Desk standards, processes, and systems required to deliver consistent high-quality customer service.
• Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software, and peripheral equipment over the phone, via remote control tools, or on site.
• Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions.
• Manages Level 1 queues and recommends new queues to ensure proper categorization and assignment of issues.
• Coordinates queues for site/service, working with various stakeholder groups.
• Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.

Required Skills:

• Experience in deploying PCs/printers/IT equipment is required.
• A+ certification is required.
• Network+ and Security+ certifications (CompTIA) are preferred.
• High school degree required.
• Some college, technical school diploma, or equivalent is preferred.
• 3 to 5 years of experience, with at least 1 year of experience providing EUD support, Service Desk support, or equivalent experience/knowledge.
• Car is required to travel to offsite locations.
• Able to perform effectively in a team environment as well as with little direct supervision.
• Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written, and verbal skills.
• Ability to understand, analyze, and resolve problems while on the phone or on site with user.
• Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking, and telecommunication hardware, etc.
• Knowledge and understanding of issues inherent to Microsoft software including, but not limited to, security, deployment, imaging, auditing, licensing, and compliance; deployment and upgrading; features and functionality.
• Organized with the ability to follow established processes and provide recommendations for improvements.
• Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills.
• Working knowledge of the TCP/IP protocol suite.
• Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
• Preferred certifications : ACSP, MCP, MCSA, ITIL Foundations, CCNA, and/or Lexmark & Lenovo Self Maintainer.

Partner's Consulting is an award-winning IT Consulting and Recruiting firm based in the Philadelphia area. We've built personal relationships with our clients over many years and work directly with decision makers on all open positions. Our core values are focused on the highest level of professional dedication to our client's requirements coupled with our desire to partner with highly qualified talent for joint success.


(phone number removed)

Duties:
Job Summary:

• Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
• Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
• Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
• Tracks all customer service items to completion.
• Evaluates customer service issue to determine level of service needed.
• Resolves all Tier 1 issues.
• Escalates Tier 2 issues to appropriate resource.
• Maintains and increases knowledge of Client IS application, hardware, mobile devices and multiple operating system platforms.
• Works under direct supervision to accomplish daily assignments in support of team initiatives.
• Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
• Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
• Serves as the first point of contact for the IS Department and act as a liaison between the client community and the rest of the IS Department.
• Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service.
• Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
• Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions.
• Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues.
• Coordinates queues for site/service, working with various stakeholder groups.
• Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store Client information.
• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Position is 100% onsite across mutiple campuses.

The manager let us know candidate submittals are missing the mark and he would like to start fresh. Please only submit candidates that meet the following criteria:

1. Project deployment experience (REQUIRED)
o Deploying of PC s, printer (IT Equipment)
2. Car ( REQUIRED contractor will need to travel to offsite locations- position is 100% onsite)
3. Hospital experience
4. A+ certification
5. 3-5 Years experience
6. Printer support
7. Additional asked but not needed
o Military background plus
o Worked at Client
o Played organized sports

Skills:
Required Skills & Experience:
-Minimum two (2) to three (3)years of experience providing EUD support, Service Desk support or equivalent experience/knowledge.
-Able to perform effectively in a team environment as well as with little direct supervision.
-Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
-Ability to understand, analyze and resolve problems, while on the phone or on-site with user.
-Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills.
-Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc.
-Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
-Organized with the ability to follow established processes and provide recommendations for improvements.
-Working knowledge of the TCP/IP protocol suite.

Preferred Skills & Experience:
-Medical terminology helpful and previous medical EUD or Service Desk level 2 support background.

• Able to perform effectively in a team environment as well as with little direct supervision


• Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.


• Ability to understand, analyze and resolve problems, while on the phone or on-site with user.


• Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.


• Organized with the ability to follow established processes and provide recommendations for improvements.


• Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills


• Working knowledge of the TCP/IP protocol suite.


• Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred

Job Responsibilities: A Support Analyst I: Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures. Serves as the first point of contact for the DTS Department and acts as a liaison between the client community and the rest of the DTS Department Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site. Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups. Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.

Schedule Notes:
We are looking for immediate availability, with the contract running through December 31, with the potential for an extension based on the upcoming project pipeline and future Facilities initiatives.

Duties:
Job Summary:

• Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
• Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
• Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
• Tracks all customer service items to completion.
• Evaluates customer service issue to determine level of service needed.
• Resolves all Tier 1 issues.
• Escalates Tier 2 issues to appropriate resource.
• Maintains and increases knowledge of Client IS application, hardware, mobile devices and multiple operating system platforms.
• Works under direct supervision to accomplish daily assignments in support of team initiatives.
• Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
• Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
• Serves as the first point of contact for the IS Department and act as a liaison between the client community and the rest of the IS Department.
• Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service.
• Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
• Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions.
• Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues.
• Coordinates queues for site/service, working with various stakeholder groups.
• Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.

-Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store Client information.
-Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Position is 100% onsite at Main, temp only. Top Skillsets Sought: Hospital experience, Project deployment experience, A+ certification, 3-5 Years experience, Printer support, Car (ability to get to offsite location).

Additional asked but not needed: Military background plus, Worked at Client, Worked on Project work

Telecom

Skills:

Required Skills & Experience:
-Minimum two (2) to three (3)years of experience providing EUD support, Service Desk support or equivalent experience/knowledge.
-Able to perform effectively in a team environment as well as with little direct supervision.
-Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
-Ability to understand, analyze and resolve problems, while on the phone or on-site with user.
-Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills.
-Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc.
-Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
-Organized with the ability to follow established processes and provide recommendations for improvements.
-Working knowledge of the TCP/IP protocol suite.

Preferred Skills & Experience:
-Medical terminology helpful and previous medical EUD or Service Desk level 2 support background.

Able to perform effectively in a team environment as well as with little direct supervision

Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.

Ability to understand, analyze and resolve problems, while on the phone or on-site with user.

Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.

Organized with the ability to follow established processes and provide recommendations for improvements.

Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills

Working knowledge of the TCP/IP protocol suite.

Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.

Schedule Notes:
We are looking for immediate availability, with the contract running through December 31, with the potential for an extension based on the upcoming project pipeline and future Facilities initiatives.

Job Description:
The End User Support Analyst provides first-line technical support for end users by resolving common hardware, software, account, and device issues through phone, chat, remote, and in-person support. This role helps deliver positive user experience by following established procedures, documenting work accurately, and escalating more complex issues to senior team members when needed. The position also supports device setup, onboarding and offboarding activities, inventory handling, and knowledge documentation to help maintain efficient day-to-day support operations.

1. End User Technical Support: Provide first-line support for end users by troubleshooting common hardware, software, password, printing, mobile device, and access-related issues using approved support tools and procedures.
2. Incident and Request Handling: Log, categorize, prioritize, and update incidents and service requests accurately in the ticketing system; follow standard workflows to help meet service level targets.
3. Issue Escalation: Escalate complex or unresolved issues to senior analysts or other IT teams with clear notes, troubleshooting steps taken, and relevant user impact details.
4. Device Setup and Deployment: Assist with preparing, configuring, deploying, and refreshing laptops, desktops, peripherals, and mobile devices for new hires, existing staff, and replacement requests.
5. Onboarding and Offboarding Support: Support onboarding, offboarding, and staff move activities by coordinating device readiness, collecting returned equipment, and updating inventory records as directed.
6. Inventory and Asset Tracking: Maintain accurate records for assigned equipment, tags, and device status; assist with inventory checks, asset returns, and basic reconciliation activities.
7. Knowledge Documentation: Document troubleshooting steps, common solutions, and support procedures to contribute to team knowledge articles and improve consistency in service delivery.
8. Customer Service and Communication: Communicate clearly and professionally with users, provide timely updates, and help set expectations on issue status, next steps, and resolution timelines.
9. Team Collaboration and Continuous Learning: Work closely with team members to share knowledge, follow support standards, participate in training, and build technical skills needed for continued growth in end user support.

Education/Experience

" Associate or bachelor's degree preferred, or 1 to 3 years of relevant experience in IT support, customer service, or a related technical environment.
" Experience should include routine end-user support activities such as incident intake, password or access support, basic hardware/software troubleshooting, ticket documentation, user communication, and escalation of issues that require advanced technical support.


Special Licensing or certifications (if applicable)

" Relevant foundational certifications such as CompTIA A+, ITF+, HDI Support Center Analyst, or similar entry-level support certification are preferred but not required.


Additional licensing, certifications, registrations (preferred)

" CompTIA A+, Network+, and/or ITF+
" HDI Support Center Analyst (HDI-SCA) or similar service desk certification
" Microsoft, Apple, or device support certifications relevant to the supported environment
" ITIL Foundation certification

Knowledge, Skills, and Abilities:
Knowledge:

" Basic knowledge of end user support processes, including incident, request, and escalation handling
" Familiarity with ticketing systems such as ServiceNow or similar support platforms
" Working knowledge of Windows, common business applications, printers, laptops, and mobile devices
" Awareness of account support activities such as password resets, access requests, and device setup
" Understanding of customer service principles and techniques for supporting end users
" Familiarity with remote support tools and basic troubleshooting methods
" Awareness of inventory handling, asset tracking, and documentation practices
" General awareness of IT security, data handling, and compliance expectations

Skills and Abilities:

" Strong verbal and written communication skills
" Ability to troubleshoot routine technical issues in a structured and customer-focused manner
" Ability to follow established procedures, document work accurately, and maintain attention to detail
" Good time management and prioritization skills in a fast-paced support environment
" Ability to work independently on assigned tasks and collaborate effectively with team members
" Professional customer service skills, including patience, follow-through, and clear status updates
" Willingness to learn new technologies, tools, and support processes
" Ability to handle routine support interactions through email, chat, phone, and in-person assistance


Scope of accountabilities includes (examples):

" Provides first-level support for routine end user incidents and service requests across supported devices, applications, and access needs.
" Follows established support procedures, documents work accurately, and escalates issues that require advanced troubleshooting or additional approvals.
" Supports onboarding, offboarding, device deployment, and basic asset tracking activities for assigned users and equipment.
" Contributes to service quality by maintaining accurate tickets, meeting assigned service expectations, and communicating clearly with end users and team members.
" Helps maintain inventory accuracy, knowledge documentation, and adherence to security and compliance requirements within assigned tasks.

Ideal Candidate Profile: Seeking an IT Infrastructure Support Analyst with 3 5 years of experience in IT infrastructure support, Windows and Red Hat Linux server administration, system monitoring, and troubleshooting. The ideal candidate should have hands-on experience with OS installations, patching, backups, security monitoring, hardware/software support, and maintaining technical documentation while delivering excellent customer service.

Job Duties & Responsibilities
Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations and regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies.
Investigate and troubleshoot issues.
Diagnose and recover from hardware or software failures.
Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure / add new services as necessary.
Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Required Skills
3-5 years of experience required.
Responds to all levels of support requests from Tier 1 3.
Provides exceptional customer service.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with end user resources.
Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
Maintains uptodate project and architecture documentation.
Maintains uptodate inventory and maintenance records.
Monitors system resources for server/service anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of changes.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.