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Specialist, Tech Support Engineer 
Location: Herndon, VA (Onsite)
Duration: 12+ Months (Temp to Perm)
Pay Rate: $40.00/Hr. to $45.00/Hr. on W2 (All Inclusive)

Job Description:
• Investigates and resolves trouble tickets that are escalated to Tier II from the NOC.
Escalates to Tier III as necessary.
• Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
• Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
• Creates monthly system performance reports to support program meetings.
• Supports system troubleshooting activities.
• Works with other members of the team to generate creative and innovative solutions to issues.
• Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
• Documents test results and provide test progress and reports that will be used in assessing progress.
• Supports Trouble Ticket System customization projects.
• Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.

Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Radio frequency and antenna systems background desired.

Preferred Additional Skills:
• Radio frequency and antenna systems background desired.
• Strong technical troubleshooting skills, familiar with Unix or Linux operating systems.
• Strong time management skills.
• Strong analytical and problem-solving skills.
• A results-oriented individual who thrives on working in a fast-paced environment.
• Excellent English verbal and written communication skills.
• Candidate should be competent with the use of all programs in the Microsoft Office suite

Aptask Global Workforce (AGW) is seeking a Technical Support Engineer - Supplier Change Management for a Hybrid position with a Global Pharmaceutical Company located in West Point, PA. This is a 12+ month contract opportunity.

This role is responsible for the execution of Supplier Change notifications and providing technical support to manufacturing areas. The successful candidate will act as an individual contributor, working within site systems, interacting with customers on impact assessments, and applying technical expertise to solve problems with minimal supervision.

Responsibilities:

• Execute Supplier Change notifications
• Provide and occasionally lead technical support to manufacturing areas
• Work as an individual contributor, adding to the performance and results of the department
• Provide technical guidance to team members
• Anticipate and interpret client and/or customer needs to identify and implement solutions
• Work with minimal supervision, with periodic checks to review soundness of technical judgment and status of efforts

Requirements:

• BS in Engineering or Materials Sciences required (Engineering degree preferred)
• A minimum of 1.5 years of relevant experience
• Good technical writing capabilities
• Ability to multi-task and manage priorities effectively
• Strong collaboration and interpersonal skills, with the ability to work in a team environment
• Proven analytical and problem-solving abilities
• Demonstrated written and verbal communication skills

Desired skills:

• Project management experience
• Change control experience
• Experience with Validation, Deviation, or CAPA processes
• Experience with systems such as Veeva Vault or SAP

Pay range: up to $51.98 per hour

Only candidates available and ready to work directly as Aptask Global Workforce (AGW) employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Aptask Global Workforce (AGW)

ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.

Benefits of working with ApTask Global Workforce include:

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)

Our team stays close to the process and is here to guide you every step of the way. To learn more, please visit our website (url removed). 

ApTask Global Workforce is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.


Role: Technical Support Engineer L3
Location: Chicago, IL, USA
Duration: Long term
Required Skills: technical Support
Job Description:
Position Summary
We are seeking an experienced Technical Support Engineer at the L3 level to provide onsite support for enterprise data engineering platforms. The successful candidate will serve as the primary technical interface at the customer location, own complex production issues through resolution, and coordinate closely with offshore engineering and support teams.
This role requires deep expertise in AWS-based data services, PySpark, AWS Glue, Databricks, Amazon Redshift, and SQL, along with strong debugging, stakeholder-management, and communication skills.

Key Responsibilities

• Provide L3 production support for data engineering applications, ETL/ELT pipelines, batch workflows, and analytical data platforms.
• Own complex incidents from initial triage through resolution, including log analysis, data validation, defect isolation, root cause analysis, recovery, and preventive-action tracking.
• Troubleshoot and resolve issues across AWS Glue, Amazon Redshift, Databricks, PySpark applications, SQL workloads, and related AWS services.
• Diagnose data mismatches, pipeline failures, performance degradation, dependency issues, access problems, and environment or configuration defects.
• Write and optimize complex SQL queries for troubleshooting, reconciliation, data-quality validation, and performance analysis.
• Debug PySpark and Spark-based workloads using execution plans, job logs, cluster metrics, Spark UI, and application diagnostics.
• Monitor production platforms, identify risks proactively, and ensure incidents and service requests are resolved within agreed SLAs.
• Lead incident bridges for critical production issues and provide timely, accurate updates to technical teams, business stakeholders, and customer leadership.
• Coordinate daily with the offshore support and data engineering teams, including work allocation, technical handoffs, follow-ups, knowledge transfer, and status reporting.
• Partner with data engineering, platform, infrastructure, DevOps, security, QA, and vendor teams to implement permanent fixes and maintain platform stability.
• Collaborate with different Business Units at the customer site to understand impact, prioritize issues, clarify requirements, and communicate resolution plans.
• Support release, deployment, change, and post-production validation activities across development, test, and production environments.
• Prepare and maintain runbooks, troubleshooting guides, known-error records, incident reports, RCA documents, and operational dashboards.
• Identify opportunities to automate repetitive support activities, improve monitoring and alerting, and reduce manual recovery effort.
• Mentor L1/L2 support engineers and enable the offshore team to resolve recurring issues independently.
• Participate in an on-call or extended-hours support rotation when required for business-critical incidents.

Roles & Responsibilities

• Strong hands-on experience with AWS data services, particularly AWS Glue, Amazon Redshift, Amazon S3, IAM, and Amazon CloudWatch.
• Strong proficiency in PySpark, Spark SQL, and distributed data-processing concepts.
• Hands-on experience supporting and troubleshooting Databricks jobs, notebooks, workflows, clusters, and runtime environments.
• Advanced SQL skills, including complex joins, analytical functions, stored procedures, query-plan analysis, and performance tuning.
• Strong debugging and problem-solving ability across data pipelines, application code, job orchestration, databases, and cloud infrastructure.
• Experience with ETL/ELT processing, data warehousing, data lakes, data-quality controls, reconciliation, and large-volume data handling.
• Knowledge of Redshift workload management, distribution and sort keys, query optimization, connectivity, and operational troubleshooting.
• Experience using monitoring, logging, alerting, and ticketing tools for production support and incident management.
• Working knowledge of Git-based version control, CI/CD processes, deployment practices, and environment promotion.
• Familiarity with Python or shell scripting for diagnostics, automation, and operational tooling.

Required Professional Skills

• Excellent customer-facing communication and stakeholder-management skills.
• Proven ability to coordinate effectively between onsite stakeholders and offshore delivery teams across time zones.
• Strong ownership, prioritization, and decision-making skills in high-pressure production situations.
• Ability to explain technical issues, business impact, workarounds, and resolution plans to both technical and non-technical audiences.
• Strong documentation, analytical, and attention-to-detail skills.
• Ability to work independently at the customer site while maintaining close alignment with the wider engineering organization.

Qualifications and Experience

• 6 8 years of overall experience in technical support, production support, data engineering, or a related discipline, including substantial L3 support responsibilities.
• Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
• Demonstrated experience working onsite at a customer location and coordinating with offshore teams.
• Proven experience supporting business-critical data platforms in production environments.

Preferred Experience

• AWS or Databricks certification.
• Experience with Airflow or AWS Managed Workflows for Apache Airflow, AWS Step Functions, Lambda, or similar orchestration services.
• Exposure to ServiceNow, Jira, or comparable IT service-management platforms.
• Experience defining SLAs, operational metrics, knowledge-management practices, and continuous-improvement initiatives.
• Experience in a regulated or large enterprise customer environment.

For more information and other jobs available please contact our recruitment team at (url removed). To view all the jobs available in the USA and Asia please visit our website at (url removed).