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Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. 

Forge the Future: Join Voyager Technologies 

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.  

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality. 

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. 

The Technical Business Requirements Analyst serves as the business-facing liaison between manufacturing operations and Information Technology. This role translates manufacturing needs into clear, actionable, and testable requirements for the digital tools that support production, inventory, supply chain, quality, engineering, configuration management, and shipping.

The analyst also helps teams explore solutions early through wireframing, lightweight user-experience design, and AI-assisted prototyping. By making workflows and concepts visible before development, the role helps manufacturing users, IT, and engineering align on the right problem, the right interaction model, and the right technical path.

Core Responsibilities

Requirements analysis and business liaison

• Partner with manufacturing, engineering, quality, supply chain, inventory, and operations stakeholders to understand business needs and operational challenges.
• Elicit, document, analyze, prioritize, and validate business, functional, technical, data, reporting, and integration requirements.
• Translate operational needs into user stories, use cases, workflow diagrams, functional requirements, nonfunctional requirements, and acceptance criteria.
• Document current-state and future-state processes and maintain traceability from the original business need through design, development, testing, release, and implementation.
• Represent manufacturing priorities during project planning, backlog refinement, solution design, implementation, and release planning.

Wireframing and user experience definition

• Create low- and medium-fidelity wireframes, screen flows, navigation concepts, and workflow prototypes for manufacturing tools.
• Use wireframes to clarify roles, data entry, scan flows, approvals, exceptions, alerts, dashboards, and handoffs before development begins.
• Collaborate with operators, supervisors, engineers, quality personnel, and IT to validate usability, terminology, information hierarchy, and shop-floor practicality.
• Document interaction requirements, field behavior, validation rules, permissions, accessibility considerations, and responsive or device-specific needs.
• Use prototypes to expose ambiguity, reduce rework, and support structured design reviews and stakeholder decisions.

AI-assisted prototyping and responsible experimentation

• Use approved AI tools to rapidly generate, refine, and compare prototype concepts, sample workflows, interface copy, test scenarios, and synthetic examples.
• Turn business requirements into AI-assisted clickable or interactive prototypes that help stakeholders experience proposed solutions before implementation.
• Evaluate AI-generated concepts for accuracy, usability, security, privacy, export-control implications, bias, traceability, and alignment with approved requirements.
• Ensure that AI-generated outputs are treated as drafts requiring human review and are not used with controlled, sensitive, proprietary, or regulated data unless explicitly authorized.
• Partner with IT, cybersecurity, data governance, and business owners to establish practical guardrails for AI-supported analysis and prototyping.

Manufacturing systems and process improvement

• Build working knowledge of planning and scheduling, MRP, inventory, kitting, receiving, production execution, quality, configuration management, shipping, reporting, ERP, MES, QMS, PLM, and WMS tools.
• Lead or support process mapping, workflow analysis, root-cause analysis, and continuous-improvement activities.
• Evaluate solutions for usability, scalability, maintainability, security, data integrity, operational risk, and cross-functional impact.
• Define business rules, roles, permissions, approvals, alerts, validations, and exception-handling requirements.

Testing and implementation

• Develop test scenarios, test cases, test data, acceptance criteria, and prototype-based usability test scripts.
• Coordinate functional, integration, regression, and user acceptance testing.
• Validate delivered functionality against approved requirements and prototypes; support defect triage and resolution.
• Participate in implementation planning, cutover readiness, training, communications, go-live support, and early-production monitoring.

Communication and collaboration

• Facilitate interviews, workshops, prototype reviews, demonstrations, design reviews, and decision meetings.
• Explain technical concepts in clear business language and business needs in clear technical language.
• Build productive relationships across manufacturing, engineering, quality, supply chain, IT, program management, and leadership.
• Promote a culture of integrity, respect, cooperation, accountability, innovation, and continuous improvement.

Required Qualifications

• Bachelor’s degree in information systems, business, engineering, manufacturing, supply chain, operations, or a related field; equivalent experience may be considered.
• Experience gathering, analyzing, documenting, and validating business and technical requirements.
• Experience creating process maps, workflow diagrams, wireframes, user stories, acceptance criteria, test cases, and business documentation.
• Strong written, verbal, facilitation, and stakeholder-management skills.
• Ability to work independently and collaboratively in a fast-paced, mission-driven environment.

Preferred Qualifications

• Experience supporting ERP, MES, MRP, QMS, PLM, WMS, inventory, warehouse, or manufacturing execution systems.
• Experience in aerospace, space systems, defense, advanced manufacturing, electronics, or another regulated industry.
• Experience with Figma, FigJam, Miro, Balsamiq, Axure, or comparable wireframing and prototyping tools.
• Experience with AI-assisted product discovery, interface prototyping, requirements analysis, or test generation.
• Knowledge of configuration management, product lifecycle management, quality systems, nonconformance, corrective action, and production documentation.
• Experience with SQL, data analysis, dashboards, APIs, master data, data governance, role-based access, and audit trails.
• Experience with Agile, Scrum, Kanban, waterfall, or hybrid delivery methodologies.

Success Measures

• Manufacturing users have a trusted path for communicating system needs.
• Requirements, wireframes, and prototypes are clear, complete, traceable, testable, and aligned to business outcomes.
• Teams identify usability and workflow issues before development, reducing rework and implementation surprises.
• Manufacturing tools improve productivity, quality, visibility, data integrity, and operational control.
• AI-assisted work is useful, transparent, human-reviewed, and consistent with security, privacy, export-control, and data-governance requirements.
• New capabilities are adopted successfully with appropriate training, documentation, and support.

Working Relationships

This position works closely with manufacturing and production leadership, production supervisors and operators, manufacturing engineering, quality assurance, supply chain and inventory teams, program and project management, enterprise architecture, software development, IT operations, cybersecurity, data governance, and external vendors or implementation partners.

Work Environment and Compliance

The role may require regular interaction with manufacturing areas, production personnel, engineering laboratories, cleanroom or controlled environments, offices, and technical workspaces. Occasional travel, off-shift implementation activities, and support during system cutovers or production releases may be required.

This position may involve access to technical data or items subject to U.S. export-control regulations, including the International Traffic in Arms Regulations. Eligibility requirements should be confirmed for the specific position and work location. Voyager’s careers page states that applicable roles may require U.S. citizenship, lawful permanent residency, protected-person status, or authorization to obtain the required approvals.

The good faith base salary range for this role is $120,000–$140,000 at the time of this posting. Where you fall within the range depends on your experience, skills, and location. This range reflects base salary only and does not include benefits or bonus/incentive. This range may be adjusted in the future.

Voyager offers a highly competitive total compensation package designed to support the well-being, growth, and success of our employees. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well-being.  

• Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance
• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide, including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness, and more! No long-term contracts and FREE on-demand workout videos before you enroll
• 401(k) retirement plan with a 50% company match on contributions up to 8%, supporting long-term financial security
• Company wellness programs that support physical and mental well-being
• Additional voluntary benefits and employee support resources
• The opportunity to work alongside a highly talented team in an innovative, mission-driven environment

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.  

To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR) (22 CFR Parts 120–130) and the Export Administration Regulations (EAR) (15 CFR Parts 730–774), applicants for this position must be a U.S. Person: a US Citizen, a lawful permanent resident of the U.S., or a protected individual as defined by 8 U.S.C. § 1324b(a)(3). Applicants must be eligible to obtain any required export authorizations from the U.S. Department of State or the U.S. Department of Commerce. 

Minority/Female/Disabled/Veteran 

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice. 

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we’re a fit for you.

Locations: Scottsdale, AZ / Lansdowne, VA / Dallas, TX

Team Overview

In this role, you are responsible for managing the Service Desk function and IT Support team across our US and international offices. Our Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address.

The ideal candidate is someone who excels at leading dispersed teams and isn't afraid to be hands-on tackling tickets alongside the team. You are passionate about providing excellent customer service to staff members, radiating Christ's character in all interactions. Lastly you are up for the challenge of moving the Service Desk from a reactionary IT function to a strategic department by driving innovation and process improvements.

Key Responsibilities

• Manage and oversee a team of Technical Support Specialists, ensuring the Service Desk team is meeting stated service level agreements (SLAs) with excellence across the organization.
• Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
• Be the key driver in supporting the ITSM framework and champion Continuous Improvement.
• Responsible for escalation and follow-up of Service Desk tickets, working to reduce or eliminate recurring tickets.
• Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include all ministry software, hardware, and network systems.
• Coordinate with Team Leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies.
• Determine the root cause of problems and identify workarounds or permanent fixes, ensure workarounds and permanent fixes are documented and communicated.
• Ensure effective and prompt communication throughout the process of all Service Desk cases.
• Manage and track inventory for assets (PCs, phones, Macs, iPads, etc.) and consumables (cameras, keyboard/mouse, monitors, etc.)
• Ensure inventory levels (min/max) are being kept and updated per location, and update those levels as needed.
• Create, update, and enforce the use of standard operating procedures and policies by all team members.
• Leverage AI-assisted support tools and automation to improve first-contact resolution and reduce average handle time.
• Maintain, expand, and champion the self-service knowledge base to empower end users and reduce recurring, repetitive tickets.
• Travel to various US and European offices.

As a Team Leader you will:

• Act as a servant leader by training, encouraging, coaching, and developing your Team Members. Foster a spirit of trust and innovation in your team.
• Meet regularly with your Team Members to discuss their progress and complete Career Path Discussions.
• Approve PTO requests, time cards, and expense reports.

Minimum Qualifications

• Bachelor’s degree in computer science, information technology, or a related field or equivalent experience.
• 5+ years experience in desktop/systems support or IT service management, as well as 2+ years of supervisory experience.

Preferred Qualifications

• ITIL Foundation certification preferred
• Excellent written and verbal communication skills and ability to communicate effectively with end-users in non-technical terms.
• Proven technical troubleshooting and problem-solving skills.
• Experience with Microsoft, Linux, Windows and iOS and other common operating systems and software applications.
• Familiarity with AI-assisted support and productivity tools (e.g., Claude, Copilot, or similar).
• Ability to travel as needed (~10-15%)

Pay & Benefits

At Alliance Defending Freedom, we offer competitive compensation and a comprehensive benefits package to support your well-being and growth. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

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