Internal Operations Jobs

By joining our rapidly growing Marketing practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

• Support a wide range of Marketing projects, spanning multi-channel marketing programs, national campaign execution, and event strategy and execution.
• Contribute knowledge and best practices related to critical business processes such as market planning, campaign execution, event strategy, and performance measurement.
• Provide insights to clients, sharing industry-leading practices and guiding them to optimal solutions.
• Oversee project administration activities, encompassing project setup, planning, budgeting, account management, and billing, ensuring smooth project completion.
• Proactively monitor industry trends and articulate their potential impact on clients.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
• Mentor team members through coaching, regular ongoing feedback, and annual performance reviews, and actively support project teams in resolving complex issues.
• Build and nurture strong client relationships, serving as a trusted advisor who understands their business needs, identifies opportunities for new business, and delivers high-quality service.
• Play an active role in attracting, interviewing, hiring, and retaining top talent.
• Build strong relationships with practice and market leaders, serving as a strategic business partner and contributing creative ideas and marketing best practices.
• Develop and execute tailored multi-channel marketing plans aligned with the firm’s overall marketing and communications strategy and market business priorities.
• Grow brand awareness through local publications, associations, community organizations, social media, and other relevant channels.
• Lead local execution of national campaigns, partnering with market leadership to identify target accounts and measure and report on results.
• Partner with practice leaders to identify priority clients and prospects and develop local programs that support pipeline and cross-selling goals.
• Manage market and event budgets and facilitate planning discussions with local leaders and stakeholders, including reporting on budget and results.
• Coordinate with the other Field Marketing Manager to ensure consistency across markets, share best practices, and provide coverage as needed.
• Own signature and high-touch events from planning through day-of delivery, including audience strategy, targeted invite lists, outreach, follow-up, and coordination with supporting teams.
• Track and report campaign and event results, including attendance, engagement, and pipeline influenced, using HubSpot and Salesforce, and apply insights to future programs.
• Maintain event templates, checklists, and guidance and coach market points of contact to support successful local events.

• 7+ years of experience in multi-channel B2B marketing planning and execution, with demonstrated ownership of multi-market portfolios, preferably in professional services or finance and accounting.
• In-depth knowledge of multi-channel marketing, field marketing, campaign execution, and event strategy.
• Demonstrated experience working with stakeholders to execute national campaigns locally and support account-based, pipeline-focused, and brand-awareness programs.
• Prior experience using HubSpot and Salesforce.
• Experience mentoring and developing junior team members.
• Consistent success in building and developing strong client relationships.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.
• Ability to travel on a limited basis to assigned markets and events.

Qualifications:

• Bachelor’s degree in Marketing or a related field from an accredited university.

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

The central dimension of this role is serving as a fully aligned strategic partner to the Head of AI & DT&A. The Practice Leader builds — you run. Your success is measured by the Practice Leader's ability to say they cannot operate effectively without your partnership, and by the AI Lab's ability to operate with consistent, well-understood rhythm.

Practice Leader Capacity Extender

Drive and support strategic initiatives across the AI Lab and DT&A Practice, coordinating with the National Service Line and AI Lab team leaders.

Own agendas, materials, and facilitation for weekly, monthly, and quarterly leadership forums.

Operating Discipline

Own the leadership operating rhythm — meeting cadences, follow-through, and initiative accountability.

Translate priorities into structured plans with clear owners and timelines, ensuring execution stays aligned with firmwide strategy.

AI Go-to-Market Execution

Serve as the connective tissue between the Practice Leader, Marketing, and BD. Drive AI-specific commercial strategy, pipeline hygiene, and GTM Champion engagement across service lines.

AI Strategy, Investment & Governance

Steward the firm's AI investment. Own the governance model for use case intake, prioritization, and production deployment, and ensure AI spend is visible, well-forecasted, and tied to measurable output.

FP&A Partnership

Accelerate the maturity of the financial operating model for the AI Lab and DT&A Practice, enabling the Practice Leader to use data to drive decisions rather than backward-looking reviews.

Minimum 8–10 years of experience in management consulting, strategy, or a chief of staff / TMO-type role

Deep fluency in AI — not as a developer, but as a strategist and operator who can translate between business needs and AI capabilities

Proven track record running complex, multi-stakeholder programs at the firm or practice level

High-quality professional presentation skills, including excellent writing and executive communication; comfortable presenting to boards, partners, and C-suite

Ability to operate independently without close supervision; proactively identifies challenges and recommends solutions

Strong command of priorities and deadlines; highly organized with the ability to zoom out to strategy and zoom in to execution

Bachelor's degree (or higher)

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.