General Arts And Information Jobs

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS - CARE-Customer Assistance, Relationship and Education - Alternative Media Center REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as an expert in alternative media formats, converts IRS materials into Braille, large print, audio, text, Section 508 compliant files and other accessible formats using conversion, transcription, remediation and any other software that checks accessibility. Proofreads and prepares files for shipment or download. May include posting, printing, embossing, binding, punching, bursting, packing, saving to portable storage devices and shipping by appropriate transportation method. Completes contacts including telephone and electronic communication with taxpayers, employees and stakeholders to provide explanations to specific inquiries about alternative media. Uses interviewing and probe and response techniques to communicate effectively to provide consistent customer service and information to the public. Develops tracking mechanism to analyze and report out on all incoming communication on the Accessibility Helpline. Use data to Identify trends and make recommendations for improvement based on effective analysis. Functions as a consultant giving technical advice, guidance and assistance on alternative media operations to various agency personnel, taxpayers and stakeholders; coaches and reviews the work of lower graded employees accordingly. Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience assisting others with laws, standards, and guidelines associated with persons with disabilities as it relates to accessibility services; Experience with Plain Writing Act of 2010; Experience with alternative media formats; Experience with written and oral communication. OR One year of graduate level education at an accredited college or university in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE GS-9: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience with laws, standards, and guidelines associated with persons with disabilities as it relates to accessibility services; Experience with Plain Writing Act of 2010; Experience with alternative media formats; Experience assisting with computer technology for file conversion and remediation, communication, data gathering, analysis and reporting; Experience with written and oral communication. OR A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR 2 full years of progressively higher level graduate education leading to a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE GS-11: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with laws, standards, and guidelines associated with persons with disabilities as it relates to accessibility services; Experience with Plain Writing Act of 2010; Experience with alternative media formats; Using computer technology for file conversion and remediation, communication, data gathering, analysis and reporting; Applying written and oral communication skills to effectively communicate pertinent information to employees, taxpayers, and/or stakeholders. OR A Ph.D. or equivalent doctoral degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR 3 full years of progressively higher-level graduate education leading to a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR LL.M., if related. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE GS-12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with laws, standards, and guidelines associated with persons with disabilities as it relates to accessibility services; Experience with Plain Writing Act of 2010; Experience with alternative media formats; Engaging with community resources for people with disabilities including public and other government agencies, disability advocacy groups and disability organizations; Using computer technology for file conversion and remediation, communication, data gathering, analysis and reporting to manage product information, orders, and inventory; Applying assistive technology to help customers with accessibility requirements and to test electronic content for compliance; Applying written and oral communication skills to effectively communicate pertinent information to employees, taxpayers, and/or stakeholders, prepare briefings, presentations, and/or reports. AND You must also meet the following requirements MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards. Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. Key Eligibility Requirements: U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so. Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Immediate Office of the EAC, Workforce Care Directorate, Strategic Communications and Business Operations Division. Location: Negotiable after your selection. (Must report to a CBP Facility) Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. The position serves as a Communications Specialist, responsible for managing and advising on CBP Workforce Care communications programs, developing and evaluating internal and external communications strategies and materials, and advising leadership on workforce well-being initiatives and services. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Typical duties include: Developing communication plans, strategies, messages, and products to support CBP Workforce Care programs, agency-wide initiatives, and nationwide workforce engagement. Managing internal and external communications through appropriate channels, including newsletters, email notifications, leadership messages, websites, social media, and CBP-wide messaging platforms. Collaborating with program managers, subject matter experts, leadership, and internal and external stakeholders to gather, coordinate, and disseminate accurate, timely, and audience-appropriate information. Executing integrated communications projects and outreach activities to promote workforce care programs, identify communication gaps, improve accessibility, and increase employee awareness of available resources. Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing social media content for various audiences including visual and written elements. Producing and editing multimedia products using graphic design and video editing software for social media. Monitoring social media activity and engagement, identifies trends, and provides recommendations to improve content performance. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/03/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU

This position is located within the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Mid-Atlantic Health Care Network (VISN 6), Richmond VA Medical Center (VAMC), Primary Care. The purpose of this position is to serve as the My HealtheVet Change Agent Coordinator. Timely, effective communication with Veterans is critical to the mission of the Department of Veterans Affairs. My HealtheVet is a Department of Veterans Affairs (VA) sponsored website for Veterans, their families, advocates, and VA employees. My HealtheVet (MHV) is a web-based application designed for Veterans and their families with the goal of optimizing Veterans' healthcare. Through MHV, Veterans can build their own Personal Health Record by self-entering personal and health-related information, as well as their health readings. Responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Coordinates personnel and resources to evaluate the educational needs of Veterans and employees to develop MHV educational and training programs/classes. Develops, and updates a facility specific MHV implementation plan that includes developing a mission/vision statement, establishing a local team, leading team efforts, identifying local providers as champions, and developing MHV roles and responsibilities. Establishes, develops, and implements local MHV-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and reports status/progress to medical center management. Designs, conducts, and evaluates innovative means to advertise and market products of the MHV and Social Media Program. Conducts required coordination and obtained clearances as required for release of information. Maintains liaison with VISN and national MHV teams and coordinators to ensure correct, current, and accurate portrayal of information is provided to meet objectives. Consults with representatives of academia and industry on marketing and advertising trends and application techniques. Analyzes functional clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. Manages multiple projects by planning and organizing activities for secure messaging, social media, and all other MHV projects. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the MHV program. Manages, administers, and provides leadership for the facility by creating facility deployment plans; developing budgets and spending plans; formulating contracts or grants; and planning, scheduling, and coordinating work operations to ensure the success of the MHV program. Manages multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business functions for the MHV program. Leads cross-functional teams to provide programming metrics, quality improvement, operational planning, and strategic planning. Develops implements, maintains, and documents MHV internal and control policies and procedures. Collects, develops, implements, and documents data to assist management with MHV operational decisions. Identifies problems and apply analytical techniques for the purpose of resolving issues. Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high-level management, and negotiating. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluates work performance of subordinates. Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions in the unit; recommend appointments, promotion, or reassignment to such positions. Hears and resolves complaints from employees, referring to group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Work Schedule: Monday to Friday; 8:00 AM to 4:30 PM Virtual: This is not a virtual position. Position Description/PD#: Supervisory Communications Specialist/PD503280 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: advertising and salesmanship and the ability to transform these requirements into a working, viable program. Knowledge and understanding of facility clinical, business, and operational processes and workflows. Skill to work with clinicians and Clinical Application Coordinators (CACs) to integrate theory into clinical and business practice patterns and policies. Skills to facilitate, negotiate, and mitigate SM and MHV-related challenges. Skill in organizing and communicating ideas and thoughts effectively through written correspondence and oral presentation. Journalistic skills are necessary to develop materials to convey information in a professional format generally acceptable to the public. Knowledge of the World Wide Web as a marketing vehicle. Skill in editing web pages and creating links and using social networking technology. Knowledge of and skill in automated data processing applications, e.g., desktop publishing, graphics, etc. to be able to design, establish, and operate in the operation of state-of-the-art personal computer (PC) equipment. Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication. Knowledge of a wide range of concepts and practices relating to the basic process of administration, the principles and standards of management and the techniques of organization, direction, coordination, and control. Skill, knowledge, and ability to analyze a variety of research reports, studies, fact sheets, and other documents and translate from analytical to commonly understood language.. You will be rated on the following Competencies for this position: Communications Security Management Creativity and Innovation Data Management Planning and Evaluating Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity. We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future. This position serves as a Film Restoration Project Coordinator in the Moving Image Section, National Audio-Visual Conservation Center, Researcher and Collections Services, at the Library of Congress (LOC) in Culpeper, Virginia. The primary purpose of this position is to use expert knowledge and skills in motion picture preservation and restoration, and film history to coordinate and facilitate digital film and photochemical restoration projects. Individually and in collaboration with division, IT and digital film and photochemical experts, the incumbent coordinates program components that include digital and photochemical project restoration workflows, public and internal presentations and access to completed restoration projects. As the Film Restoration Project Coordinator, you will: Work independently to conduct digital film restoration projects. Create and assess digital files created from various sources. Coordinate and direct the work of others for specific tasks as necessary for the completion of film restoration projects. Make determinations on best sources for restoration projects. Create logs, notes and other documentation of actions in order to ensure the appropriate restoration path is followed. Provide regular updates to NAVCC stakeholders on project progress. Analyze and assess processes, deliverables and milestones within the workflow to ensure industry standards are met and projects are completed on schedule. Identify film for restoration, conducting film assessment surveys to develop a plan for film restoration projects. Research, organize, develop, and recommend plans for specific film restoration projects. Research catalogs and databases to identify potential film sources and secondary information to be used to execute restoration projects. Assess and evaluate analog and digital sources to develop a restoration path following established restoration standards. Communicate with other cultural institutions in the development of film restoration projects in order to identify additional potential restoration sources. Provide input and direction to shape the character and nature of projects. Monitor and make recommendations concerning the project from conception though development, production and introduction to the intended audience. Develop, coordinate or serve as project manager for courses of action and methods needed to support, design, and implement restoration projects, interpretive or advisory, in his/her subject specialization. Establish project timelines, collaborate with NAVCC stakeholders and outside agencies in the deployment and completion of restoration projects. Participate in preparation of documentation necessary for the needs of the digital restoration projects. Research, analyze, identify and resolve moderately difficult program issues or problems impacting project initiatives. Identify and make recommendations for, and coordinates resolutions and improvements related to more challenging agency projects. Assist in developing guidance in the resolution of problems or issues impacting digital restoration projects. Analyze and participate in drafting recommendations on the development of appropriate guidelines, standards and mechanisms for identifying digital project priorities. Collaborate on digital projects related to moving image with individuals internal and external to the organization to meet project goals. Serve as a primary NAVCC liaison on assigned projects. Develop personal contacts to establish and maintain cooperative work relationships with staff throughout the Library, project partners and contractors in order to provide or exchange information and professional knowledge. Explain information to groups and individuals with varying levels of understanding or knowledge of subjects. Attend and present at workshops, conferences, seminars, or meetings in moving image preservation or other relevant fields for the purpose of professional development. Perform other duties as assigned. The position description number for this position is 435102. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a Compflex work schedule. This is a non-supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Knowledge of digital and photochemical film restoration project execution.** Knowledge of film restoration planning, recommendations, and implementation.** Ability to conduct research, analysis, and make recommendations for digital or photochemical restoration projects.** Ability to collaborate and provide consultation on digital and photochemical film preservation projects. Ability to perform project management functions regarding film restoration. Ability to communicate effectively other than in writing. Conditions of Employment Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

You will serve as a Wayside Exhibit Planner with National Park Service in Harpers Ferry Design Center (HFC), in Media Development. This position is responsible for the planning, development, and contract administration of complex interpretive outdoor exhibit projects. Salary will be based upon duty station/locality pay listed above. If selected, you may be placed at the regional office, field office, current duty station, or other DOI-owned or leased worksite at the discretion of management. Some of the major duties you will perform include but are not limited to the following: Advisory Services: Provides technical assistance to parks regarding wayside exhibit planning and development, offering insights including audience evaluation techniques, wayside fabrication and installation, use of contracts, accessibility accommodations and their use within HFC and the NPS, in general. This assistance includes planning, development, and contract administration of interpretive outdoor exhibit projects, which include NPS Wayside Exhibits. It also includes informational signage, accessibility accommodations, current industry and NPS media practices, procedures, and standards, including those related to technical innovations, emerging techniques, accessibility, and sustainability. Wayside Exhibit Planning & Development: Drafts and directs the planning of outdoor wayside exhibit projects, which include but are not limited to NPS Wayside Exhibits, while ensuring standards are maintained regarding the overall creative and technical direction. This requires an active, hands-on approach working with clients to develop user-oriented strategies and visual communications within the built environment; collaborating with other project design teams to assist in the planning, development, and implementation of environmental graphics and other exterior wayside exhibit elements. Contract Administration: Serves as the Contracting Officer Representative (COR) or technical reviewer for multiple contracts or Indefinite Delivery Indefinite Quantity (IDIQ) task orders. Manages the creative and technical direction of contracted media products and services. Writes contract scope of work statements to ensure interpretive goals and park needs are met and project concerns are addressed. Determines needed modifications to contract documents derived from unanticipated circumstances. Communication & Collaboration: Participates within the collaboration group comprised of park staff, project manager, media professionals, and contractors to develop and implement project scope, schedules, budgets, and staffing needs that best satisfy NPS and park goals and objectives. Duties will be developmental in nature when filled below the full performance level. All qualifications must be met by the closing date of this announcement - 11/05/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Selective Placement Factors: This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. If you do not provide evidence that you possess the following selective factor(s), you will be rated not qualified. At the GS-09 grade level, direct experience with the planning, and development, of outdoor wayside exhibits to provide interpretation, information, orientation, to outdoor landscapes is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. At the GS-11 grade level, direct experience with the planning, development, and assisting with contract administration of multiple outdoor wayside exhibits that are thematically linked to provide interpretation, information, orientation, to outdoor landscapes is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. At the GS-12 grade level, direct experience with the planning, development and contract administration of multiple outdoor wayside exhibits that are thematically linked to provide interpretation, information, orientation to outdoor landscapes is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. -AND- Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications: To qualify for this position at the GS-09 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following activities:(1) Assists in planning exterior exhibit panels; (2) Ability to communicate verbal concepts in visual form that is understandable by diverse audiences. (3) Understanding of how wayside exhibits are used in a within a natural or historic landscape to enhance a visitor's experience. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position, such as: Graphic design, History, English, Park Planning, Creative Writing, Natural Resource Interpretation, Communications, Museum Studies. You must include transcripts. -OR- Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. You may combine specialized experience and education to meet the minimum qualifications. (NOTE: You must submit copies of your college transcripts.) To qualify for this position at the GS-11 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following activities: (1) Skill in planning wayside exhibit packages with graphic panel layouts including, photo's illustrations, text, maps, presented at multiple sites throughout a park; (2) Knowledge of how wayside exhibits are used in a park setting to enhance a visitor's experience, complement the other media and work within a natural or historic landscape; (3) Ability to distill and communicate concepts in graphic, tactile, and written form that is understandable by diverse audiences; (4) Experience managing multi-year contracts. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Graphic design, History, English, Park Planning, Creative Writing, Natural Resource Interpretation, Communications, Museum Studies. (NOTE: You must submit copies of your college transcripts.) -OR- Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. (NOTE: You must submit copies of your college transcripts.) To qualify for this position at the GS-12 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following activities: Skill in planning wayside exhibit packages with complex panel layouts including, photo's, illustrations, text, maps, tactile elements, or audio messages presented at multiple sites throughout a park; (2) Knowledge of how wayside exhibits are used in a park setting to enhance a visitor's experience, complement the other media and work within a natural or historic landscape; (3) Ability to distill and communicate concepts in graphic, tactile, and written form that is understandable by diverse audiences; (4) Experience managing multi-year media contracts. You must include hours per week worked. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For GS-12, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/. Must possess and maintain a valid driver's license throughout employment. You are required to complete training, obtain and maintain a government credit card with travel and purchase authority. A financial disclosure report will be required within 30 days of appointment. You may be required to travel overnight away from home up to 4-6 nights per month depending on the projects. You must obtain a government charge card for travel purposes. You may be required to work on weekends. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interes

Visual Information Specialists design, produce, and finish visual products. They apply broad knowledge of design principles to communicate concepts or ideas visually. They use visual communication software to generate hardcopy, softcopy, and web content, to include geospatial information products, publications, brochures, and web products. ADDITIONAL INFORMATION: NGA seeks Graphic Designers who are experts in visual storytelling to design world class graphical content to support various missions. Graphic Designers should be comfortable working with complex spatial and non-spatial GEOINT data on frequently technical subjects. Successful candidates will be expected to apply cartographic design principles and GIS-enabled production workflows to develop accurate, customer-tailored GEOINT products, including planning maps, reference maps, and other decision-support visualizations. Also key, are critical thinking skills and the ability to transition quickly from different products of completely different scope, design medium, and subject matter. The Graphic Designer must possess strong organizational, oral communication, writing, and planning skills to manage the workflow of projects and the coordination with other technical disciplines to meet customer deadlines. Additionally, the Graphic Designer must be able to work equally well independently or on a team and have strong technical skills to mentor other employees on graphic procedures. MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: Experience with layout, visual hierarchy, typography, color, and/or composition in graphic design Experience with using InDesign, Illustrator, Photoshop and/or Acrobat within Adobe Creative Suite (CS) Experience with creating visualizations depicting statistical data sets using infographics (information graphics) and/or visual storytelling to communicate design ideas. Experience using Esri ArcGIS Pro to create, edit, symbolize, and produce custom map products from geospatial data, including planning maps, reference maps, and other GEOINT-derived visual products. EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an accredited college or university in Commercial Arts, Graphic Arts, Graphic Design, Visual Communication, Data Visualization, Imaging and Digital Arts, or a related field. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience designing, producing, and finishing visual presentation products, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience designing, producing, and finishing visual presentation products, or a related area that successfully demonstrates the ability to perform the duties associated with this position. DESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: Experience prioritizing multiple requirements to ensure timely completion of deliverables, in an environment where requirements frequently change. Experience accessing, manipulating, and analyzing large volumes of geospatial data. Experience with Geographic information systems (GIS) software, such as Avenza MAPublisher and ESRI ArcGIS. Experience engaging and collaborating with customers to capture requirements. Experience with reviewing workflow processes to ensure best practices and procedures. Experience supporting the integration of super intelligence (SI) tools into operational workflows or systems. SPECIAL INFO: As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards. - U.S. Citizenship - Security Clearance - Top Secret /Sensitive Compartmented Information (SCI) - Polygraph & Drug Test - Direct Deposit - Trial Period during which we will evaluate your fitness and whether your continued employment advances the public interest. We may consider: performance conduct; needs and interests of the agency; and whether your continued employment would advance organizational goals of the agency or the Government and the efficiency of the Federal service SPECIAL REQUIREMENTS: You must be able to obtain and retain a Top Secret security clearance with access to SCI. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, or unescorted access to SCIFs. Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, or unescorted access to SCIFs. NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS). Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed. The employee's base salary is established within their assigned pay band based on their unique qualifications. A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus. An employee's annual performance evaluation is a key factor in the performance pay process. This position is a DCIPS position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are an external applicant claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility.

As a Director, Fine Arts Program Division, you will provide broad oversight, direction and guidance for all Fine Arts activities and initiatives managed and facilitated by the Office of Architecture & Engineering (OAE) and provide national leadership and direction for GSA's Fine Arts Program. Location of position: Public Buildings Service, Office of Architecture & Engineering. We are currently filling one vacancy, but additional vacancies may be filled as needed. Directs, manages and oversees the national fine arts inventory, which includes administering a biennial inspection cycle; assessing the results of inspections and establishing priorities and budget requirements for art conservation projects. Advises GSA staff or contractors on methods of handling, storing, mounting and exhibiting works of art so that these procedures conform to high professional standards. Remains informed regarding methods and materials of conservation, art history and technology, and various conservation processes in relation to the maintenance of fine art. Develops agency-wide procedures on a variety of diverse and complex technical, professional or administrative issues related to GSA's commissioning, installing, maintaining, and conserving works of art. Provides administrative and technical expertise to GSA personnel; as a recognized expert in the areas of American art history, art acquisition and commissioning and related legal requirements, is called upon to review and assess problematic or potentially controversial situations, which are out of the ordinary, unique or otherwise unusual in nature. Acts as project manager for AIA commissions, developing scope of work, negotiating artist contracts and coordinating the review of artist proposal submissions. Introduces and promotes major works of art by renowned artists which may be highly controversial and serves as signatory on the technical assessment of artist candidates. Participates as liaison between the artist, client and contracted A/E firms in high-level, complex negotiations relating to the artwork and serves as an expert technical advisor to project personnel on design and installation issues. Coordinates public outreach activities and conducts briefings, discussions and negotiations with high level agency representatives, GSA managers and supervisors, contracted A-E firms and other external organizations such as local museums, conservation labs, art galleries and local governmental entities, to resolve controversies and negative perceptions regarding specific initiatives and/or individual projects. Plans and directs work for subordinates, sets and adjusts short term priorities, and prepares schedules based on consideration of difficulty of requirements and assignments so that the experience, training, and abilities of the staff are effectively utilized to meet organizational needs. Provides subordinate staff with direction and advice regarding policies, procedures, and guidelines. To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-15 salary range starts at $150,359 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. Specialized experience: is developing agency-wide procedures on a variety of diverse and complex technical, professional or administrative issues related to commissioning, installing, maintaining, and conserving works of art. This experience must include: Providing administrative and technical expertise to personnel in the areas of American art history, art acquisition and commissioning; Developing creative strategies and projects to promote the public understanding of new art commissions and existing works of art; and Managing fund allocation, tracking, and disbursement for art installations, maintenance, and outreach. If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position Serve a one year supervisory or managerial probationary period, if required

This position is located in the United States Patent and Trademark Office, Office of the Deputy Commissioner for Trademark Examination Policy. The position develops and executes trademark web communication strategies to identify customer segments, improve digital engagement, and support delivery of clear, accessible information through effective online communication. The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year. You'll make an impact in this role if: You excel at developing and providing oversight and direction for short and long-term planning in setting the business unit's overall customer communication strategy focused on web presence. You bring expertise in identifying methods and practices to mine customer feedback/information from a variety of resources including website traffic statistics, usability-testing data provided by third-party vendors, call center inquiries, online surveys, focus groups and other sources. You thrive in coordinating all trademark-related content published or posted for customers on USPTO public-facing websites and Trademarks intranet under the purview of the Trademarks business unit. You enjoy establishing and maintaining effective working relationships at multiple levels within the Trademarks business unit and across the USPTO, to develop messages that accurately address informational needs of trademark customers. You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Administrative and Management Positions. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. o be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-12. Specialized experience for this position includes: Experience developing and executing web communications strategies to support communication goals and improve the customer experience online; Experience analyzing website traffic statistics, usability-testing data, customer feedback, and/or other web analytics and making recommendations for improving the delivery of information to customers; AND Experience executing the development and/or publication of web content to maintain content quality and consistent customer messaging. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

This position is located in the United States Patent and Trademark Office, Office of the Deputy Commissioner for Trademark Examination Policy. The position develops and executes trademark web communication strategies to identify customer segments, improve digital engagement, and support delivery of clear, accessible information through effective online communication. The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year. You'll make an impact in this role if: You excel at developing and providing oversight and direction for short and long-term planning in setting the business unit's overall customer communication strategy focused on web presence. You bring expertise in identifying methods and practices to mine customer feedback/information from a variety of resources including website traffic statistics, usability-testing data provided by third-party vendors, call center inquiries, online surveys, focus groups and other sources. You thrive in coordinating all trademark-related content published or posted for customers on USPTO public-facing websites and Trademarks intranet under the purview of the Trademarks business unit. You enjoy establishing and maintaining effective working relationships at multiple levels within the Trademarks business unit and across the USPTO, to develop messages that accurately address informational needs of trademark customers. You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Administrative and Management Positions. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. o be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-12. Specialized experience for this position includes: Experience developing and executing web communications strategies to support communication goals and improve the customer experience online; Experience analyzing website traffic statistics, usability-testing data, customer feedback, and/or other web analytics and making recommendations for improving the delivery of information to customers; AND Experience executing the development and/or publication of web content to maintain content quality and consistent customer messaging. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Communications Specialist under the Connected Care Service reports to the Connected Care Program Manager. The incumbent serves as the My HealtheVet Coordinator and Secure Messaging Administrator. The incumbent serves as the facility champion and subject matter expert (SME), and leads facility teams to support Veteran communication initiatives, coordinates implementation, training, communications, outreach, web health content and support efforts related to the My HealtheVet (MHV) Program. Work Schedule: Monday - Friday 8:00am-4:30pm Position Description/PD#: Communications Specialist/PD529-07109-0 Major Duties Include but not Limited to: Oversees MHV's online presence and web content and leads innovations to keep the local facility's My HealtheVet Program on the cutting-edge. Establish local MHV-related initiatives, strategies to meet goals, identifies responsible parties, tracks progress including monitoring activity status, and reports status/progress to Connected Care Program and Medical Center Management. Manages multiple projects by planning and organizing activities for My HealtheVet, Secure Messaging, social media, web page/site communication, and all other Connected Care projects. Manages, administers, and encourages (influences) leadership to expand usage and improve capabilities of the My HealtheVet Program in support of local facility, VISN and National performance goals. Plan, schedule and coordinate work operations to ensure the success of the MHV Program, including the development of business plans in support of strategic program goals. Formulates a marketing strategy from research, reports, products and organizational data. Designs, conducts and evaluates innovative means to advertise and market products of the MHV and Social Media Program. Analyzes participation trends, uses statistical methodologies to predict future performance, identifies customer markets and consumer needs and advises the local facility leadership on concerns and trends. Analyzes legislation, and develops policy affecting programs, activities, or functions for which the facility has responsibility. Uses the MHV and Secure Messaging Administrative Portals, VSSC, VistA, surveys, in addition to other sources to gather data to assist with MHV operational decisions in support of achieving program objectives and performance targets. Develops reports, recommendations, and proposals to share with facility and VISN leadership in order to improve management knowledge of the program status, and to support needs assessments for program success. Serves as SM liaison and administrator to VISN and National MHV staff and is responsible for supporting and guiding local facility stakeholders about MHV. Collaborates with other virtual modality teams to support integration and expand the use of MHV and SM. Conducts meetings on a regular basis or as needed, as determined by the facility MHV Coordinator or program managers, with all local facility Secure Messaging teams, including CBOC staff, to review processes, questions, and concerns. Deliver presentations to all levels of the local facility, service organizations, Veterans, family members and caregivers. Presentations are designed to inform the audience about the MHV Program, features, Social Media/Website, MHV capabilities, and healthcare assistance to our Veterans. Develop multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Researches and writes articles, news releases and briefs for inclusion in publications and for release to other media. Uses the internet to maximize outreach efforts. Conducts required coordination and obtain clearances as required for release of information. Responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication; plan for change; incorporate multiple channels to manage expectations and disseminate project progress. Utilizes interpersonal communication skills to best approach Veterans who are apprehensive, difficult, or distressed, working with co-workers, supervisors, and high-level management, and negotiating issues as they arise. Manages multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business functions for the MHV program. Leads cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning. Maintains liaison with VISN and national MHV teams and coordinators to ensure the correct, current and accurate portrayal of information is provided to meet objectives. Serves as the facility liaison to the MHV National Program Management Office and National Help Desk. Designs and performs functional and training needs assessments of staff for organizational effectiveness in utilizing the My HealtheVet Program to support the local facility, VISN and National program initiatives. Conducts My HealtheVet and Secure Messaging training sessions with both staff and patients on a continual basis. Performs other duties/responsibilities as assigned. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzes functional business and clinical process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors.. Develop multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Develops long-range program plans, goals, objectives, and milestones and evaluates the effectiveness of Programs. Evaluates the impact on the clinical and business workflow and processes. Manages multiple projects by planning and organizing activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Alternative Media Center REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as IRS' expert in best practices for Braille production. Develops guidelines, procedures, and practices to ensure consistency and quality in the production and delivery of Braille products by contractors and the AMC production facility. Develops technical specifications, standards and contract task orders for Braille transcription. Leads AMC efforts to analyze Braille product quality and delivery performance by contractors. Serves as expert in the field of electronic conversion of printed materials into Braille, stays abreast of the latest technology changes, including techniques used by industry, and represents IRS on government-wide studies and projects relating to such. STANDARD POSITION DESCRIPTIONS (SPD): PD97075, PD97076, PD93916, and PD93917 Visit the IRS SPD Library to access the position descriptions. Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Assisting others by applying laws, standards, policies, or guidelines related accessibility services for individuals with disabilities; Preparing, converting, or distributing information in alternative media or accessible formats; Using office automation software or assistive technology to prepare documents or provide accessibility services; communicating orally and in writing with customers, employees, or stakeholders; OR One year of graduate level education at an accredited college or university in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE: GS-9 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Applying laws, standards, policies, or guidelines related to accessibility services for individuals; Producing, converting, or remediating documents in alternative media or accessible formats; Converting documents into Braille or other alternative media formats using computer technology or assistive software; Communicating technical or program information orally and in writing; OR A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Two full years of progressively higher level graduate education leading to a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE: GS-11 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Applying laws, standards, and guidelines related to accessibility services for individuals with disabilities; Producing, converting, or coordinating the preparation of documents in alternative media or accessible formats Converting documents into Braille or other alternative media formats using computer technology or assistive software; Coordinating with public agencies, advocacy organizations, educational institutions, or other organizations that provide services or resources to individuals with disabilities; Assisting with procurement, contract administration, or vendor coordination related to accessibility services; Communicating technical or program information orally and in writing; OR A Ph.D. or equivalent doctoral degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR LL.M., if related. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE: GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include: Applying laws, standards, and guidelines related to accessibility services for individuals with disabilities; Converting documents into Braille or other alternative media formats using computer technology or assistive software; Coordinating with public agencies, advocacy organizations, educational institutions, or other organizations that provide services or resources to individuals with disabilities; Using computer technology or assistive software for file conversion, document remediation, communication, data gathering, analysis or reporting; Administering contracts or monitoring contractor performance related to accessibility services; Communicating technical or program information effectively both orally and in writing. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards. Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION