Unified Communications Engineer Senior

**DUTIES:** As part of the IT- Voice Systems team, provide operational support for enterprise voice and unified communications platforms within a large, multi-campus healthcare system. Responsible for supporting staff on Cisco Unified Communications Manager (CUCM), Cisco Unity voicemail, Cisco Unified Border Elements (CUBE), Microsoft Teams, and Contact Center platforms such as Cisco Unified Contact Center Enterprise (UCCE) and NICE CXone. Onboard users and troubleshoot issues related to enterprise voice, collaboration tools, headsets, softphones, and call quality for both onsite and remote users. Provide technical support for end user connectivity, applications, and collaboration tools in both on site and remote work environments, including troubleshooting home network connectivity, VPN (Virtual Private Network), VDI (Virtual Desktop Infrastructure), headsets, and collaboration applications. Contribute to the reliability and security of communications services through system patching, server and application support, and collaboration with infrastructure and network teams. Assist with reporting and administrative functions related to contact center and voice platforms, collaborate with network and infrastructure teams, and follow established change management, security, and operational procedures. Support on premises servers and applications used by voice and contact center platforms, including operating system administration, application support, log analysis, performance monitoring, and routine operating system, and application patching. Collaborate with network, server, and security teams to troubleshoot incidents, support changes, and maintain availability of enterprise voice services. Position allows for 100% remote work. **REQUIREMENTS**: Bachelor's degree (or foreign equivalent) in Computer Information Systems, Computer Science, or related field and: 3 years of experience supporting enterprise contact center platforms including Cisco Unified Contact Center Enterprise (UCCE) and NICE CXone; 2 years of experience supporting enterprise voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity voicemail, Session Border Controllers (CUBE/SBC), and Microsoft Teams Phone; 2 years of experience in onboarding users and troubleshooting issues related to enterprise voice, collaboration tools, headsets, softphones, and call quality for both onsite and remote users; 2 years of experience supporting users working remotely by troubleshooting Virtual Private Networks (VPN), Virtual Desktop Infrastructure (VDI), home network connectivity, and managed networking equipment; 2 years of experience supporting on premises servers and applications used by voice and contact center platforms, including operating system administration, application support, log analysis, performance monitoring, and routine operating system, and application patching; 2 years of experience collaborating with network, server, and security teams to troubleshoot incidents, support changes, and maintain availability of enterprise voice services. Position allows for 100% remote work. To apply, please email resume to dslocum@geisinger.edu using job code: SS