System Support Administrator - US Citizen Required

Systems Support Administrator – US Citizen Required (Security Clearance) Location: State College, Pennsylvania Work Arrangement: Onsite Schedule: 40 hours per week, scheduled between 7:00 a.m. and 6:00 p.m. ET Position Overview We are seeking a hands-on Systems Support Administrator to maintain the technology infrastructure supporting a fast-paced software-development office. This individual will be responsible for the reliability, security, and availability of the location’s wired and wireless networks, workstations, user-facing technology, and administrative systems. The position combines network administration, workstation support, system monitoring, production support, security, and general office IT responsibilities. Because this person will serve as the primary onsite technical resource, they must be able to reprioritize planned work quickly when an urgent user, workstation, network, or system issue arises. Key Responsibilities • Maintain the availability, performance, and security of the office’s wired Ethernet and wireless networks. • Monitor network, system, application, batch, and production-processing activity; investigate alerts, failures, and abnormal results. • Diagnose and resolve workstation, operating-system, application, hardware, connectivity, and peripheral issues. • Image, configure, deploy, maintain, and replace Windows workstations. • Provide technical support for Windows and Linux environments. • Administer Google Workspace services, including Gmail, Google Voice, user accounts, access, and related administrative applications. • Support auxiliary office systems and ensure that critical business technology remains operational. • Install, configure, administer, update, and tune applications, systems, and productivity tools. • Perform system and application testing in support of releases, upgrades, implementations, and configuration changes. • Troubleshoot failed applications or processes, perform corrective actions when possible, and escalate issues to the appropriate technical teams. • Coordinate with internal teams and external vendors to resolve technical problems and ensure requirements are met. • Support network security, endpoint protection, virus prevention, threat mitigation, access control, and compliance requirements. • Maintain accurate technical documentation, support procedures, asset records, system configurations, and incident-resolution notes. • Participate in implementation planning, release walkthroughs, data-conversion initiatives, system backups, and disaster-recovery exercises. • Prioritize competing requests and complete assigned work within established deadlines. • Provide after-hours or urgent support when required to maintain critical business operations. Required Qualifications • At least two years of professional experience in systems support, workstation support, network administration, systems analysis, programming, or another related IT discipline. • Hands-on experience supporting: • Wired and wireless networks • Windows workstations • Linux environments • Workstation imaging and deployment • General IT systems and office technology • Google Workspace administration • Working knowledge of TCP/IP networking, connectivity troubleshooting, system monitoring, endpoint support, and security practices. • Understanding of data-storage concepts, databases, production-system support, and the potential impact of system or application changes. • Familiarity with development, quality-assurance, testing, and systems-integration practices. • Ability to diagnose technical issues, identify appropriate corrective actions, and escalate complex problems effectively. • Strong written and verbal communication skills. • Ability to multitask, adjust priorities, and work effectively in a fast-moving technical environment. • Strong attention to security, compliance, documentation, and operational detail. • Demonstrated integrity, sound judgment, accountability, and trustworthiness. Education Candidates must meet one of the following requirements: • Bachelor’s degree in Computer Science, Information Technology, or a related discipline; • Associate degree in Computer Science, Information Technology, or a related discipline plus two years of relevant professional experience; or • Four years of relevant professional IT experience in place of a degree. Preferred Qualifications • Experience with Docker and containerized applications. • Familiarity with Amazon Web Services (AWS). • Experience administering Ubiquiti networking equipment. • Experience with network security, endpoint security, antivirus technologies, and threat prevention or remediation. • Experience supporting technology within a software-development company or web-based application environment. • Familiarity with structured incident, change, release, and problem-management processes. Ideal Candidate The ideal candidate is a versatile, service-oriented IT professional who can independently manage onsite technology while collaborating effectively with remote technical teams and vendors. This person will be comfortable moving between planned system-administration work and urgent hands-on troubleshooting, with a consistent focus on availability, security, compliance, and customer service. Equal Opportunity Employer