O’Reilly Auto Parts invites an experienced Sr Application Administrator to own the enterprise contact center stack. You will manage Webex Webex Control Hub and Calabrio ONE WFM, integrating with HR/payroll systems like UKG Kronos to synchronize schedules and payroll data.
This on-site role supports Telco/Network and InfoSec teams, driving incidents to root cause and optimizing customer and agent experiences.
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