Job Description
JOB SUMMARY
The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.
POSITION RESPONSIBILITIES
- Greet patients and visitors in a courteous, professional manner in person and over the phone.
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
- Provide general information such as directions, office hours, and policies.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform clerical tasks including copying, scanning, faxing, and filing.
- Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
- Assist with supply management, including ordering and stocking as needed.
- Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
- Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
- Adhere to all company policies, safety regulations, and administrative procedures.
- Perform other duties within scope as assigned.
COMPETENCIES
- Customer service focus and strong communication skills.
- Professionalism, tact, and teamwork.
- Flexibility and ability to manage multiple tasks.
- Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems).
- Organization and time management
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