Network Support Specialist

Experteer Overview In this role you support and optimize customer network environments, focusing on security, connectivity, and performance. You will work with cross-functional teams to diagnose outages, configure devices, and monitor networks using industry tools. You’ll translate complex technical issues for partners and customers, driving timely resolutions. This role offers the chance to shape network architectures and to grow skills in evolving networking technologies in a collaborative setting. Rémunérations / Avantages • Configure security settings, access controls, and device configurations across WAN/LAN, firewalls, Wi-Fi controllers, routers, switches and related gear • Analyze network events and security breaches, monitor usage and performance, and report findings • Document installation steps, issues, resolutions, and network changes • Diagnose and troubleshoot wireless, security, switching, and other network issues reported by customers • Install network devices and ensure integration with existing systems • Install network devices, configure wireless, set up virtual machines, and provide related telephone support • Perform routine network maintenance and use tools to monitor, test, and verify configurations • Collaborate with support teams to fix outages and misconfigurations on customers’ devices • Design network topologies and services to meet new requirements • Identify training needs and work with management to close skill gaps • Read and analyze packet captures using Wireshark Responsabilités • Bachelor or Master in Electrical Engineering or Computer Science (or equivalent) • Strong understanding of firewalls, content filters, routing/switching, VLANs, and wireless standards (802.11a/b/g/n/ac) • Solid experience with routing and switching protocols (TCP/IP, BGP, OSPF, EIGRP, ISIS, MPLS L2/L3 VPN, RSVP, LDP, IGMP, PIM) • Experience with TCP/IP networks and switching technologies (VLAN, STP, RSTP, VSTP) • Excellent written and verbal communication skills in English • Strong customer-facing problem solving and troubleshooting abilities • Ability to multitask and work under pressure • Networking certifications a plus (CCNA, CCNP, CWNA) Principales exigences •