IT Desktop Support Technician III Employee Technology Experience Technician III

## Overview We are looking for an End User Services Technician III to join our Global Technology Services team. In this role, you will be responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in our office environment. You will also provide technology support for events. ### What You'll Do - Provide service and end user support during maintenance checks or dispatches - Diagnose errors or technical problems and determine proper solutions - Produce timely and detailed service reports - Document processes and collect performance data to provide technical assistance - Tie workflow to schedule and accurately document solutions related to complex issues - Create workaround procedures when standard procedures have failed and ensure issues are resolved - Troubleshoot and develop technical solutions related to software and setup errors for engineers, technicians, and customers - Build positive relationships with customers, comprehend their requirements, and make appropriate recommendations and briefings - Manage all on-site installation, repair, maintenance, and test tasks - Create work instructions as part of corrective actions - Provide technical assistance to service technicians to resolve day-to-day issues, such as troubleshooting, documentation issues, and clarification of written procedures This position does not have supervisory responsibilities. ## What We're Looking For ### Skills & Attributes Required: - Customer-centric mindset - Strong attention to detail and communication skills - Passionate about technology - Ability to lift and move hardware - Strong knowledge of Windows 10 and Microsoft Office products - Familiarity with desktop, laptop, mobile devices, printers, or other devices - Familiarity with Active Directory, ITIL Service Management, and ticketing systems ### Certifications (Preferred) - Comp. TIA A+ or equivalent certification ### Experience - Level III: 5+ years of experience performing desktop or end user support ### Education - Required: Bachelor's degree in Information Technology or equivalent ## Benefits & Perks Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes: - Group Health Programs: Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D, Short - Term and Long - Term Disability, Employee Assistance Program (EAP) - Other Voluntary Benefit Programs: 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, Pet Insurance - Paid Time Off: Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave, time off for voting --- _This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_