General Manager – Clayton, NC

Position Summary: The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu- tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members. Key Qualifications: • 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment. • Strong knowledge of coffee service operations, drink preparation, and guest experience standards. • Demonstrated success in leading, coaching, and developing teams. • Comfortable managing labor goals, scheduling, and inventory. • Excellent communicator with the ability to stay calm, clear, and effective under pressure. • Passionate about creating a positive team culture and growing others. Core Responsibilities: • Lead all store operations to ensure a consistent, high-quality guest experience. • Provide clear, ongoing feedback to team members to promote growth, accountability, and performance. • Interview, onboard, and train new staff in alignment with company values and standards. • Write and maintain employee schedules while managing labor goals and shift coverage needs. • Oversee inventory levels, ordering, and waste reduction practices. • Maintain store cleanliness, organization, and compliance with food safety standards. • Drive team performance by reviewing guest feedback, quality audits, and service metrics. • Communicate effectively with owners, leadership, and staff to ensure alignment and clarity. What Success Looks Like: • Your team is engaged, confident, and consistently meeting service expectations. • Your store hits operational goals—labor, sales, quality, and guest satisfaction. • You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission. • You’re growing future leaders and building a sustainable bench for the store’s success.