Customer Expansion Specialist

As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing. How you will make an impact: • Conduct outbound calls to prospective customers. • Qualify leads by assessing their needs, budget, and decision-making process. • Engage prospects in meaningful conversations to uncover opportunities and overcome objections. • Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system. • Meet or exceed monthly objectives and targets. We’re looking for someone with • High School diploma; College Degree an asset. • Experience in outbound calling or telemarketing. • Excellent communication skills, both verbal and written. • Ability to effectively navigate objections and handle rejections. • Familiarity with using a Customer Relationship Management (CRM) system. • English is required It’d be great if you are • Self-motivated and driven to succeed with strong organizational and interpersonal skills. • Able to adapt and excel in fast paced, changing market conditions. • Reliable and punctual with a strong work ethic and positive attitude. Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to: • Wellness amenities such as onsite gym, fitness studio, and employee lounge • Group RRSP plan to take care of future you • Onsite medical clinic and telemedicine • Daily shuttle bus from two downtown locations • Subsidized employee café with delicious meals and snacks