Crew Manager, Inflight Services

Inflight Services Crew Manager The Inflight Services Crew Manager provides local base and concourse leadership to Endeavor Air Flight Attendants while supporting the daily efficient operation of the crew base. The Inflight Services Crew Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air. Responsibilities include: - Safety first, always. - Promote and reinforce a proactive safety culture. - Identify, intervene, and report safety concerns to support employees and Endeavor's safety culture. - Ensure Flight Attendants' qualifications with regard to regulatory requirements. - Maintain knowledge of: Company Policy, Flight Attendant Manual (FAM), FAA Regulations, and Collective Bargaining Agreements. - Strategize and track team operational performance metrics with regard to dependability, work performance, attendance, delays, and customer service scores. - Ensure Flight Attendants report operational situations and events accurately and timely, including delays, flight incident reports, etc. - Evaluate Flight Attendant on-board performance for regulatory compliance and customer service satisfaction during inflight operations. - Support Flight Attendants and provide resources to assist with day-to-day requests, such as uniforms, payroll, EDV Intranet, SkyPros, jury duty, leaves, etc. - Perform Manager on Duty responsibilities on a rotating basis; requires availability by phone 24/7 while on duty to handle Flight Attendant emergencies and assist with operational events. - Facilitate drug/alcohol testing in collaboration with administrative staff and Base Managers. - Engage in employee recognition and Endeavor rewards programs. - Assist Base Manager with coordinating employee events. - Build relationships and interact with Flight Attendants by being present on the concourse and in the crew room. - Inspire Flight Attendants and model behavior to achieve customer satisfaction, on-time performance, safety, and completion factor goals outlined in the Operational Performance Recognition (OPR) scorecards. - Supervise and assess Flight Attendants by providing feedback, support, coaching, and/or course correction. - Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are alleged. - Responsible for conflict management, documenting, performance management, and coaching. - Conduct investigations and interviews, collaborate with Base Manager on findings, and provide input during discussions concerning outcomes. - Provide guidance and support for probationary Flight Attendants and follow established probationary program requirements. - Foster consistent Flight Attendant communication and follow up. - Relay company and departmental information to Flight Attendants. - Establish and maintain effective communication and interaction with union representatives. - Provide support and be back up as necessary for Administrative Assistant. - Additional duties as assigned. Supervisory responsibilities include: - Flight Attendants at assigned base location. Competencies required include: - Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization. - Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment. - Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way seeing it as a way to learn new perspectives and perhaps improve the organization. - Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization's mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization. - Know Your Team and Leading People - Inspires organization to build effective work relationships that are bas