Clinical Manager, RN

Job Description

You will be a great fit for this role if you have:

• RN license
• At least 5 years of experience as an RN in the Emergency Department or at a FED
• 2 years of formal or informal nursing leadership experience

The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuously improvement, and is patient centric.

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership

• In coordination with the Hospital, recruit and manage the onboarding of clinical staff

• Provide initial and on-going training and education for clinical staff

• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach

• Scheduling of clinical staff

• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools

• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site

• Provide ongoing leadership training and mentoring to clinical staff

• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process

• Provide quarterly reporting on performance measures applicable to the site

• Serve as cultural champion for non-physician clinical employees

• Participate in regulatory and accreditation preparedness and survey process

• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director

• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.

• Encourage a work environment that is friendly and respectful.

• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.

• Participate in applicable committees as requested