Jobs at Uber

Cleaned Document **About the role and team** Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As an Account Partner for Grocery & Retail, you will own a portfolio of merchants ranging from local specialty shops to large supermarket chains, acting as their primary strategic partner to drive growth and operational excellence. You will bridge the digital and real worlds by translating complex data into actionable strategies that help our partners thrive on the Uber platform. This role is built for those who find energy in the messy reality of doing big things. You will face the constant challenge of balancing commercial negotiations with technical operational hurdles, often with shifting priorities and imperfect information. Success here requires a "go-get-it" attitude, deep curiosity about our technology, and the resilience to stay steady when navigating tough conversations or complex partner escalations. If you are motivated by tangible impact and ready to take full ownership of your portfolio's success, this is where you'll grow. **What you'll do** + Own a diverse portfolio of retail merchants, acting as their main strategic partner to drive retention and long-term revenue growth. + Navigate the messiness of operational data to diagnose performance issues and build number-backed growth plans that demonstrate clear ROI to partners. + Lead challenging commercial negotiations to secure merchant investments in advertising and promotional tools, even when faced with pricing pushbacks or client objections. + Improve operational excellence by unblocking technical and catalog-related issues, ensuring stock accuracy and catalog health meet high standards for our users. + Collaborate cross-functionally across marketing, product, and operations to resolve blockers and shape solutions that scale across the retail environment. + Manage a high-volume pipeline with discipline and urgency, adapting your approach based on shifting market dynamics and partner needs. **Basic Qualifications** + Bachelor's degree in Business Administration, Marketing, Economics, or a related field (or equivalent experience). + 1+ years of experience, ideally in full-cycle account management, B2B sales, or a similar analytical role. + Proficiency in Google Sheets or Microsoft Excel to perform data analysis and create insights. + Experience with stakeholder engagement and building collaborative relationships within and across teams. + Intermediate-Advanced proficiency in English for managing internal projects and communications. **Preferred Qualifications** + Proven ability in negotiation and deal-making, specifically in upselling digital marketing tools like ads and offers. + Familiarity with Salesforce or similar CRM tools for disciplined reporting and pipeline management. + Experience working within the retail, grocery, e-commerce, or CPG industries. + Demonstrated systems thinking and ability to navigate tension while influencing without authority. + Analytical curiosity focused on improving operational metrics such as cancellation rates and basket size. For Chicago, IL-based roles: The base hourly rate range for this role is USD $33.66 per hour - USD $35.58 per hour. For New York City, NY-based roles: The base hourly rate range for this role is USD $37.50 per hour - USD $39.43 per hour. For San Francisco, CA-based roles: The base hourly rate range for this role is USD $37.50 per hour - USD $39.43 per hour. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

**About the Role** As an Account Manager you will act as the relationship orchestrator for our Regional Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success. Account Managers within the Regional segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. By engaging stakeholders at all levels, you'll drive revenue expansion, implement upsell initiatives, and develop innovative strategies to strengthen and scale partnerships. **What You'll Do** + Own and manage relationships with key restaurant brands, serving as their main point of contact. + Unlock revenue opportunities through strategic upselling and cross-selling + Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance. + Create and execute strategic plans to achieve merchants goals + Build strong relationships with mid-level and senior stakeholders both internally and externally. + Proactively identify operational bottlenecks and work with internal teams to resolve them. + Work cross-functionally with sales, marketing, customer success teams, and other cross functional areas to drive merchant growth and satisfaction. **Basic Qualifications** + A minimum of 3 years of full time experience + Bachelor's degree in Economics, Finance, Business Administration, or a related field. + Relevant experience in account management or strategic sales with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company). **Preferred Qualifications** + Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders. + Creative thinker with a passion for problem-solving and driving innovation. + Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset. + Proven track record of driving revenue growth and achieving targets. + Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously. + Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into actionable recommendations and build high impact presentations and deliverables. + Experience with CRM and analytics tools (e.g., Salesforce, Excel). + Ability to travel 25% of the time ~~ ~~ For Chicago, IL-based roles: The total on-target earnings (OTE) range for this position is USD $145,714 - USD $161,429. The OTE includes a base salary range of USD $102,000 per year - USD $113,000 per year and an annualized cash variable incentive target of USD $43,714 - USD $48,429. For Dallas, TX-based roles: The total on-target earnings (OTE) range for this position is USD $145,714 - USD $161,429. The OTE includes a base salary range of USD $102,000 per year - USD $113,000 per year and an annualized cash variable incentive target of USD $43,714 - USD $48,429. For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $161,429 - USD $180,000. The OTE includes a base salary range of USD $113,000 per year - USD $126,000 per year and an annualized cash variable incentive target of USD $48,429 - USD $54,000. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Simplot Canada (II) Limited is seeking an Operations Support team member to assist in the retail location operations in Pincher Creek AB. This role supports loading, unloading, inventory, safety, and daily processing tasks across multiple areas of the site.

You will work with the Location Manager to ensure excellent customer service, monitor stock levels, and help with daily cash reports and purchase orders.

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Simplot Canada (II) Limited is a wholly owned subsidiary of the Simplot Company. The Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

The Operations Support position supports all facets of the operation of the retail location.

Essential Duties and Responsibilities

Retail Operations

• Assist with loading or unloading of supplier trucks at the chem shed, as required
• Drive forklift as required to assist with loading or unloading of product for customers at the chem shed
• Assist with unloading and directing of trucks for fertilizer deliveries incoming to our fertilizer tanks
• Responsible for following established procedures for loading and receiving product
• Support the Location Manager to ensure excellent service to customers
• Monitor inventory of product and supplies required for daily operations
• Complete and organize Loadout Tickets daily
• Complete and submit cash reports and purchase orders as required
• Be familiar with computer operation
• Support all operations of the retail location
• Other duties relevant to the position, as assigned

Yard Maintenance

• Ensure that snow is cleared in a timely fashion following snowfall activities
• Mow grass as needed when required
• Spray weeds throughout the yard as needed when required

Safety and Equipment

• Operate equipment in a safe and efficient manner
• Perform general maintenance and housekeeping responsibilities of Chemical shed, Fertilizer plant, warehouse, company vehicles & equipment, office areas and yard
• Participate in regular facility inspections and monthly safety meetings to review procedures, housekeeping, and safety awareness issues.
• Remain trained in and certified as per the Occupational Health and Safety Act including Transportation of Dangerous Goods (TDG), WHMIS, confined space,
  forklift, PPE, and other training as required.
• Participate in training to acquire and maintain knowledge on operator care principles to operate facility equipment safely and effectively.
• Maintain a safe, clean, and efficient environment in all work areas & facilities.

Agronomy Assistant

• Complete fall and spring soil sampling and weigh wagon duties as required
• Assist agronomy team with field signing as required

Simplot Growers Solutions Member

• Be an active supporter and contributor to the communities we serve.
• Contribute to and maintain a positive attitude in the workplace.
• Participate in personal and professional development training opportunities.
• Keep and maintain confidentiality of all customers, staff and suppliers and Simplot business.
• Read Simplot Company Playbook and OH&S Manual, including annual updates.
• Help with any special projects as required.
• Be familiar with and live the values and “How We Behave” that are defined by Simplot.
• Approve, attend, and contribute to community activities when appropriate.
• Set, maintain, and live high ethical and moral standards.
• Pleasantly greet customers and suppliers.
• Fill in for all roles when needed with appropriate skills and talents.
• Support safety practices and initiatives and ensure safe driving habits.
• Maintain and tidy up office and yard.
• Demonstrate respect and courtesy for all staff, customers, suppliers, and community.

Qualifications and Requirements

• A valid Canadian Class 5 driver’s license, Class 1A license is an asset, but not required
• High School diploma or equivalent preferred
• Forklift, machinery, farm machinery and equipment operation and knowledge experience preferred
• Must be able to read/write English.
• Excellent communication and organizational skills
• Mechanical aptitude with the ability to operate, service, and troubleshoot machinery.
• Outstanding attention to maintenance and inspection requirements
• Basic computer skills.
• Must be willing to work overtime as required to meet seasonal demands. Work schedule will include some weekend duties.

Physical Demands

• Ability to lift up to 50lbs
• Agri-Industry Hours – overtime in peak season and as required
• Must be able to move often and swiftly
• Inside and outside work
• Time outside, year-round in all weather conditions

Other Information

• Combination of education, training and/or experience will be considered for this position.
• Simplot provides an excellent compensation package consisting of competitive wages, bonus pay, matching RSP, benefits plan and training and career development opportunities.

** Simplot Canada (II) Limited is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status or any other protected status.**

If you require technical assistance, please email us at careers.contact@simplot.com.

Travel Required: Less than 10%

Location(s): SGS Retail - Pincher Creek AB

Country: Canada

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The Big Picture: Build Your Future with a Company on the Rise.Insight Pest Solutions is one of the fastest growing residential home service companies in Canada, and we're just getting started.With ... Show more

Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

The Big Picture: Build Your Future with a Company on the Rise

Insight Pest Solutions is one of the fastest growing residential home service companies in Canada, and we're just getting started. With that growth comes real opportunity for driven, self motivated individuals who want more than just a job.

We're looking for people ready to grow their careers alongside a company expanding across the country and into new markets.

As a Junior Technician, you're not just providing a service, you're building trust. You're the face of the company in our customers' homes, delivering expertise, professionalism, and peace of mind. From identifying pest issues to recommending effective solutions, your work ensures homeowners feel confident, comfortable, and cared for.

We're a company that’s always evolving. Through ongoing research and development, we continue to advance environmentally conscious products, safer methodologies, and smarter service delivery. Our seasonal prevention and home-maintenance programs help protect homes from mosquitoes, ants, wasps, ticks, spiders, and mice, and we're constantly raising the bar on what great service looks like.

Looking for a job that pays well and keeps you active?

Insight Pest Solutions is hiring Junior Technicians in Mont Tremblant, QC. This is a great opportunity to earn solid income, gain hands‑on experience, and build a long‑term career while working outdoors and helping homeowners solve real problems.

If you enjoy problem‑solving, working independently, and staying active throughout the day, this role offers the chance to develop valuable skills in a growing industry.

Location

Mont Tremblant, QC

Job Type

Full-Time, Permanent

Schedule

9:00am - 5:00pm EST (Monday - Friday); Approximately 40 hours per week, with overtime opportunities

The Role: Your Mission

You'll be the hero homeowners call when unwanted guests show up uninvited. Think problem solver, detective, and customer-favorite all rolled into one.

What You'll Be Doing

• Inspect homes inside and out to identify pests, entry points, and infestations
• Diagnose pest issues and apply effective treatments
• Complete service reports for work performed and products used
• Provide excellent customer service and answer customer questions
• Educate homeowners and recommend solutions to prevent future pest issues
• Build strong relationships with customers while representing Insight professionally

(And don't worry - no cockroaches, no bed bugs, and no ladder work.)

Why Join Insight Pest Solutions?

• Company vehicle + gas card (you roll in style; we cover the fuel)
• Tight routes with short drive times
• Full-time hours with overtime opportunities
• Commission on new business + performance bonuses
• Real growth opportunities - we promote from within
• Supportive, high-energy team culture
• Work outdoors and stay active throughout the day

What We're Looking For

• Self-motivated and able to work independently
• Reliable with strong communication skills
• Someone who takes pride in their work
• Strong interpersonal skills and ability to build customer relationships
• Quick thinker who enjoys problem-solving

Requirements

• Ability to lift/carry up to 30 lbs of equipment
• Comfortable working in different environments (crawl spaces, damp or dusty spots)
• A positive attitude, strong work ethic, and good people skills
• We will help you obtain a Pesticide Applicator License (we will provide you training material, help you study, and apply for the exam)
• Valid Class 5 driver's license and a clean driving record
• Must be 21 years of age or older to operate a company vehicle
• Desire to learn, grow, and be part of a solid team
• Interest in pest control or learning a skilled trade

Important: Prior to servicing customers in the field, successful candidates must complete their licensing exam and required training.

Bottom Line: If you want a job where you're out in the field, part of a strong crew, treated well, and have room to grow, this is it. You'll stay active, meet great customers, and go home each day knowing you solved real problems.

This position is to fill a vacant role.

*Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you to ensure that you can fully participate in the process.

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Uber Eats in Quebec (Mont-Blanc) is seeking drivers to deliver orders with flexible scheduling and the ability to earn quickly based on performance. You are your own boss, choosing when and how much you drive, with earnings deposited weekly and keeping 100% of your tips.

To apply, you must meet the minimum age, provide proof of eligibility, consent to a background check, own a smartphone, and have a valid driver's license with vehicle insurance. No prior professional driving experience required.

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Job description

Your Schedule. Your Goals. Start Delivering with Uber.

What is Uber?

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly. Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).

Why Drive With Uber?:

• Receive your earnings fast: Your earnings are automatically transferred to your bank account every week.

• You are your own boss: You decide how much or little you want to drive and earn.

• Grab your car, bike, or by foot and deliver with Uber whenever you want—for an hour, a weekend, or throughout the week.

• Signing up only takes a few minutes: We'll provide support along the way and get you on the platform as soon as we can.

• Keep 100% of your tips.

Requirements to Drive:

• Meet the minimum age to deliver in your city

• Proof of work eligibility: Can be a Canadian Passport, Study or Work permit, Canadian Birth Certificate, Permanent Resident or Citizenship Card

• You consent to a background check

• You have an iPhone or Android smartphone

• If Car: Have a 2-door or 4-door car

• If Car: Have a valid driver’s licence in your name and proof of vehicle insurance

Additional Information:

If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider delivering with Uber to earn extra money. We also welcome couriers who have worked with other peer-to-peer ridesharing or delivering networks. Couriers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. No professional delivering experience required. Delivering with Uber is a great way to supplement your part time or full time income.

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**About the Role** The Safety & Insurance Litigation team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so, the team works hand-in-hand with our insurance partners and outside counsel to drive solutions and innovate. This innovative team also works across Uber's business teams, from operations to safety, to evaluate and manage risk. Insurance for drivers and riders is a critical part of our business, and we are constantly innovating in this area. The Uber legal team is currently searching for a Safety & Insurance High Exposure Litigation Counsel, with expertise in the insurance defense industry and experience managing catastrophic litigation. **What You'll Do** + Manage a portfolio of high risk claims and litigation in a region of the US. + Lead outside counsel on case strategy. + Work across our business and legal teams on risk management initiatives. + Cross collaborate with business leaders across the company to provide guidance on litigation risk. + Draft and review various court documents such as: pleadings, discovery, and motions. **Basic Qualifications** + A minimum of 8 years of insurance company or law firm experience with specific experience handling high-severity matters. + J.D. and active license to practice law in at least one U.S. state. **Preferred Qualifications** + In-house experience is strongly preferred, with significant experience managing a case through pleadings, motion practice, discovery, dispute resolution and trial (both state and federal). + Experience litigating, evaluating and leading catastrophic claims. + Experience with insurance, bad faith and/or coverage. + Ability to manage cases through pleadings, motion practice, discovery, dispute resolution and trial. + Solid case evaluation abilities, critical thinking skills and the capacity to oversee a large portfolio of matters. + Deposition experience (including presenting witnesses). + First chair mediation or trial experience preferred. + Strong interpersonal skills and highly collaborative with both business leaders and legal groups, with a proven ability to build relationships, gain credibility and trust, and partner across functions to build consensus. + Exceptional communication skills, with an ability to distill complex legal issues into actionable guidance for non-legal audiences. + Curiosity, along with the ability to spot issues, get to the heart of a matter, and articulate plans to address them. + Passionate about your work and a desire to have a big impact. + Embody the highest standards of integrity, ethics, and accountability. + Enthusiastic about Uber! For Chicago, IL-based roles: The base salary range for this role is USD $228,000 per year - USD $253,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $253,000 per year - USD $281,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

**About the Team** The Global Merchant CX Team's purpose is to design the ultimate B2B support network for Uber's merchants. We operate via four end-to-end experience owners (Live, Sensitive, Non-Live, and Commercial) who drive strategy for their areas, supported by two transversal teams that keep policy, planning, and P&L impact harmonized. Together, we ensure every merchant gets a single, consistent, and frictionless Uber experience across every channel and region. **About the Role** Uber is looking for a **Program Leader** to help us reimagine merchant support. As a Program Leader within a core Support Experience Pillar (Live, Non-Live, or Sensitive), you will be at the forefront of reinventing B2B support for Uber's global merchant network. You will identify and lead **high-impact opportunities end to end** within your pillar - from understanding merchant pain points and diagnosing root causes, through shaping solutions, aligning cross-functional teams, and driving measurable improvements in the customer experience. Your focus will be on improving the merchant experience across **effort, sentiment, and outcome** , while using customer and operational insights to influence the business upstream. You will turn recurring friction and support defects into actionable insights for Product, Tech, Policy, Risk, and Operations, helping shape product and process design to **eliminate defects at the source and prevent unnecessary contacts** . This role offers high-visibility cross-functional exposure across Product, Tech, and Operations. You will operate within the broader strategy of your Support Experience Pillar, partnering closely with senior pillar leadership and other Program Leaders to ensure opportunities are prioritized, connected, and solved systematically rather than in isolation. **What You'll Do** + **Lead Opportunities End to End:** Identify, scope, and lead high-impact merchant experience opportunities within your designated Support Pillar. Take problems from discovery and root-cause analysis through solution design, execution, measurement, and iteration, bringing together the right cross-functional partners to deliver outcomes. + **Drive Customer Experience Outcomes:** Be accountable for measurable improvements in merchant experience across **effort, sentiment, and outcome** . Define success metrics for each program and use measures such as Time to Resolve (TTR), Initial Contact Resolution (ICR), iCSAT, 1★ CSAT, and NPS to understand whether interventions are meaningfully improving the customer journey. + **Eliminate Defects at the Source:** Go beyond optimizing support interactions to understand why merchants experience friction in the first place. Identify systemic defects across Product, Tech, Policy, Risk, and Operations, and translate those insights into upstream requirements and prioritized opportunities that reduce avoidable contacts. + **Turn Customer Insights into Business Action:** Build a deep understanding of merchant pain points by combining qualitative and quantitative signals across support contacts, customer feedback, operational data, and product journeys. Synthesize these insights into clear problem statements, recommendations, and investment cases that help shape product and business decisions. + **Influence Cross-Functional Roadmaps:** Partner with Product, Tech, Risk, Operations, and Commercial teams to translate customer problems into solutions and secure alignment on priorities, resources, and delivery. Influence roadmaps through compelling, data-backed narratives rather than relying on direct ownership of functional teams. + **Drive Program Execution:** Establish clear goals, milestones, owners, dependencies, and governance for priority opportunities. Maintain momentum across complex, multi-quarter initiatives, proactively identifying risks and removing blockers to ensure agreed outcomes are delivered. + **Strengthen Policy and Experience Design:** Identify where policy, process, or experience design creates unnecessary merchant effort or inconsistent outcomes. Partner with pillar leadership and Policy teams to recommend simplification and standardization, while accounting for critical market and business differences. + **Shape Scalable Channel and Automation Solutions:** Partner with channel, Product, and Tech teams to ensure opportunities are solved through the right combination of assisted, self-serve, and automated experiences. Help create a simpler foundation for AI-led support, including solutions such as Voice AI and AI Assistants. + **Connect Insights Across the Pillar:** Share learnings, patterns, and root causes across adjacent programs and teams so that individual opportunities contribute to a broader reduction in merchant friction. Help identify where multiple issues point to a common systemic problem requiring a broader product, policy, or business intervention. **Basic Qualifications** + Minimum of 5 years of experience in Customer Experience, Strategy, Operations, Program Management, or related fields. + Bachelor's Degree **Preferred Qualifications** + 8+ years of experience in Customer Experience, Strategy, Operations, Product Management, Program Management, or related fields. + **B2B / Merchant Expertise:** Deep understanding of B2B support dynamics and the merchant lifecycle, capable of empathizing with diverse merchant personas. + **Stakeholder Management:** Exceptional ability to navigate highly matrixed environments, influencing Product, Tech, and Regional leaders without direct authority. + **Strategic Vision & Execution:** Ability to balance the need for global standardization with necessary local nuances, translating high-level strategy into tangible operational network realities. + **AI / Automation Acumen:** Familiarity with integrating AI/automation into customer journeys seamlessly, maintaining a consistent Uber tone of voice across human, automated, and self-help channels. + **Resilience & Adaptability:** Ability to navigate complex transitions and maintain business continuity for P0 projects while building out new long-term team charters. + Track record of leveraging data-backed insights to drive large-scale defect reduction and continuous improvement initiatives. For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year. For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

About the role and team Uber Advertising is rewriting the playbook for how brands connect with consumers in the physical world. s a Sr. Client Partner with Uber Advertising, you will work hand in hand with an Uber Eats Delivery Partner Manager to drive value for some of our largest, most strategic Restaurant partners through the adoption of advertising products across Uber and Uber Eats. You'll be responsible for building both net new relationships with media/marketing stakeholders at brands and agencies, and developing the sales strategy across existing partners. You will collaborate with multiple internal and external stakeholders to create value and build a mutually beneficial relationship with our Restaurant partners. What the Candidate Will Do + Partner with our Delivery Partnerships team to develop and execute ads strategies that deliver on your Enterprise Restaurant partners' needs and exceed quarterly growth goals + Build relationships with Director, VP and C-level marketing executives and key marketing decision makers within brands and agencies + Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations. + Be an indispensable cross-functional partner across Enterprise Partnerships, Product, Marketing and Operations team ensure we are delivering on partner needs. + Expand ads product adoption that deliver on partner goals + Develop bespoke data-based pitch narratives that scale across our Ads team and drive growth for our Enterprise restaurant partners. + Be ready to wear many hats to build our business and jump in to help your teammates when the need arises. + Be the voice of the customer to help inform future Ads product roadmaps. Basic Qualifications + 5+ years of experience in advertising sales / account management, preferably in performance advertising + Experience managing and influencing relationships with Director-level or C-suite marketing stakeholders at brands and/or agencies. + Proven track record building and executing strategic account plans in a multi-stakeholder, matrixed environment. **Preferred Qualifications** + 7+ years of experience in advertising sales, account management, or consultative sales. + Ability to build and execute strategic sales plans that result in success for our partners and Uber + Performance media and/or experience working within the Restaurant vertical + Creative storyteller with the ability to utilize data to quantify opportunities and influence decision makers + Strong leadership ability + Excellent listening, communication, and organizational skills + Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity For Chicago, IL-based roles: The total on-target earnings (OTE) range for this position is USD $223,333 - USD $248,333. The OTE includes a base salary range of USD $134,000 per year - USD $149,000 per year and an annualized cash variable incentive target of USD $89,333 - USD $99,333. For Dallas, TX-based roles: The total on-target earnings (OTE) range for this position is USD $223,333 - USD $248,333. The OTE includes a base salary range of USD $134,000 per year - USD $149,000 per year and an annualized cash variable incentive target of USD $89,333 - USD $99,333. For New York City, NY-based roles: The total on-target earnings (OTE) range for this position is USD $248,333 - USD $276,667. The OTE includes a base salary range of USD $149,000 per year - USD $166,000 per year and an annualized cash variable incentive target of USD $99,333 - USD $110,667. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

**About the role and team** Uber Eats is looking for a sharp, highly motivated Associate Enterprise Partner Manager to join our Grocery & Retail (G&R) team. In this role, you will be the primary advocate for our most strategic merchant partners, bridging the gap between their business goals and Uber's massive scale. You will work in a high-stakes, cross-functional environment where performance and operational excellence are non-negotiable, and your work directly impacts how millions of people access grocery and retail services every day. Success here requires a unique blend of analytical rigor and relationship-building. This isn't a typical account management role; you will navigate deep ambiguity, manage complex data sets, and influence stakeholders across Product, Engineering, and Marketing to unlock growth. If you are a self-starter who values ideas over hierarchy, possesses an insatiable appetite for learning, and thrives in a fast-paced environment where you must make smart decisions with imperfect information, this is where you will grow. **What you'll do** + Build and grow long-term partnerships by understanding what matters most to our strategic grocery and retail customers-not just managing a portfolio. + Navigate ambiguity and internal complexity to unlock value for clients, serving as the go-to person to unblock processes across Product, Operations, and Legal. + Bring your analytical A-game to build business models and perform deep-dive analyses that provide actionable insights and track the success of key growth initiatives. + Drive and support key strategic initiatives across business teams, wearing many hats to help teammates and ensure we are driving toward the best possible outcome. + Communicate clearly and negotiate confidently with enterprise partners and senior stakeholders, influencing without authority to align stakeholders on shared goals. + Manage pipelines and partnership lifecycles with discipline, ensuring all deadlines are met while maintaining a focus on the big-picture strategic impact. **Basic Qualifications** + 3+ years of experience in sales, account management, partner management, customer success, consulting, or a similar client-facing role. + Experience managing mid-market or enterprise accounts and delivering measurable commercial results. + Experience analyzing performance data and tracking multiple goals or KPIs. + Experience supporting or leading contract renewals or commercial negotiations. + Ability to manage competing priorities in a fast-changing environment. + Experience coordinating cross-functional initiatives that deliver measurable results. + Bachelor's degree or equivalent practical experience. **Preferred Qualifications** + Experience in grocery, CPG, retail, e-commerce, or marketplaces. + Ability to use data to influence decisions; SQL or advanced spreadsheet skills are a plus. + Understanding of key commercial drivers, including growth, retention, and product adoption. + Experience with partner launches, integrations, or joint business planning is a plus. For Chicago, IL-based roles: The base salary range for this role is USD $81,000 per year - USD $90,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD $81,000 per year - USD $90,000 per year. For New York City, NY-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform