Get the chrome extension Director, BI
SPS North America
Location: Hybrid (Preferred)
Job Type: Full-Time
About the Role
We are seeking an experienced Director BI, Business Intelligence & Analytics to lead the strategy, design, and delivery of enterprise Business Intelligence (BI) solutions. This leadership role is ideal for a seasoned professional with 15+ years of experience in business intelligence, data analytics, and data engineering who can drive BI initiatives, lead high-performing technical teams, and partner with Finance, HR, and business leaders to deliver actionable insights.
The successful candidate will define and execute the organization's BI roadmap while overseeing the development of scalable analytics solutions using Microsoft Power BI, Azure, Microsoft Fabric, and modern data platforms.
Key Responsibilities
- Lead the strategy, planning, and execution of enterprise Business Intelligence initiatives.
- Partner with Finance, HR, and business stakeholders to identify reporting and analytics needs and translate them into scalable BI solutions.
- Define and manage the Business Intelligence roadmap aligned with organizational goals.
- Lead, mentor, and develop a team of Business Intelligence professionals, data engineers, and analysts.
- Design and deliver end-to-end analytics solutions utilizing Power BI, Microsoft Fabric, Azure, Data Lakes, Data Warehousing, and Data Pipelines.
- Ensure successful project delivery through proper prioritization, estimation, planning, execution, and stakeholder communication.
- Build executive dashboards, KPIs, and reporting solutions that enable data-driven business decisions.
- Collaborate with global cross-functional teams across multiple time zones.
- Ensure compliance with IT governance, security, architecture, and development standards.
- Evaluate emerging BI technologies and recommend innovative solutions that improve business value.
- Present project status, risks, and strategic updates to executive leadership and key business stakeholders.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Data Analytics, or a related field.
- 15+ years of experience in Business Intelligence, Analytics, Data Engineering, or related disciplines.
- 5+ years of leadership experience managing technical teams and enterprise BI projects.
- Expert knowledge of:
- Microsoft Power BI
- Microsoft Fabric
- Azure Data Platform
- Azure Data Lake
- Azure Blob Storage
- Data Warehousing
- Data Lakes
- Data Engineering
- Data Pipelines
- Minimum 5 years of experience delivering BI solutions supporting Finance and Human Resources functions.
- Strong experience designing enterprise reporting platforms and analytics solutions.
- Exceptional stakeholder management, communication, and presentation skills.
- Proven ability to manage multiple projects in a fast-paced, global environment.
Preferred Qualifications
- Experience supporting SAP ERP environments, including SAP S/4HANA.
- Functional knowledge of SAP FICO, SD, MM, and PS modules.
- Experience within Professional Services, Media, Creative, or Production industries.
- Experience implementing enterprise-scale analytics platforms and cloud-based reporting solutions.
- Knowledge of structured and semi-structured data formats, including JSON and Parquet.
What We're Looking For
- Strategic thinker with strong business acumen.
- Proven leader who develops and mentors high-performing teams.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communicator capable of influencing executive stakeholders.
- Collaborative leader who thrives in cross-functional and multicultural environments.
- Passion for leveraging data to drive innovation and business performance.
Why Join Us?
This is an opportunity to lead enterprise-wide Business Intelligence initiatives that directly influence strategic decision-making across the organization. You'll work alongside executive leadership, leverage cutting-edge Microsoft technologies, and help shape the future of analytics in a collaborative and innovative environment.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
IT Support
SPS North America
IT Support Specialist – Data Sanitization & Hardware Support
Position Summary
We are seeking a detail-oriented IT Support Specialist to support secure data sanitization, storage device management, and basic computer hardware troubleshooting. This role is responsible for ensuring that data is securely erased from storage devices in accordance with company security policies and industry standards.
The ideal candidate will have hands-on experience working with computers, familiarity with data wiping tools, and a strong commitment to data security, accuracy, and inventory management.
Key Responsibilities
Data Sanitization & Security
-
Perform secure data wiping and sanitization of hard drives and storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.
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Ensure all data erasure activities comply with company security policies, established procedures, and applicable data protection regulations.
-
Verify and document successful data sanitization, maintaining accurate records for compliance and auditing purposes.
-
Identify storage devices that cannot be securely wiped and escalate them for appropriate handling or physical destruction.
IT Support & Hardware Maintenance
-
Troubleshoot and resolve basic computer hardware and storage-related issues.
-
Perform routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.
-
Assist with hard drive installation, replacement, formatting, and configuration.
-
Support disk cloning, imaging, and other storage-related technical activities as needed.
-
Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.
Inventory Management & E-Waste Disposal
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Maintain accurate inventory records of storage devices, including serial numbers, asset tags, processing status, and disposal information.
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Track and document all devices undergoing data sanitization, repurposing, recycling, or disposal.
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Coordinate the proper disposal of electronic waste (e-waste) in accordance with company policies and environmental regulations.
-
Ensure storage devices are properly labeled, organized, and accounted for throughout their lifecycle.
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Maintain accurate documentation and reports related to asset management and data destruction activities.
Required Qualifications
-
High school diploma or equivalent required.
-
Previous hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.
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Basic understanding of computer hardware, storage devices, and file systems.
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Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices.
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Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.
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Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.
-
Ability to follow established security procedures and handle sensitive information responsibly.
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Strong attention to detail, organizational skills, and ability to maintain accurate documentation.
-
Ability to work independently and efficiently while managing repetitive technical tasks.
Preferred Qualifications
-
Associate's or bachelor's degree in Information Technology, Computer Science, or a related field.
-
Experience using data wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools.
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Familiarity with disk cloning, imaging, and drive diagnostic software.
-
Experience with IT asset management, hardware recycling, or e-waste disposal procedures.
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Knowledge of data sanitization standards, including NIST SP 800-88.
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Previous experience in an IT service center, hardware refurbishment facility, or technical support environment.
Key Competencies
-
Technical troubleshooting and problem-solving
-
Data security and compliance awareness
-
Hardware maintenance and storage management
-
Inventory tracking and documentation
-
Accuracy and attention to detail
-
Time management and organizational skills
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
IT Technician
SPS North America
Job Title: IT Support Technician
Reports To: The IT Support Technician will report to the Client Services Supervisor, Client Services Manager, IT Supervisor/Manager, or equivalent leadership.
Job Overview:
The IT Support Technician performs duties that include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. This position is focused on problem-solving using a high level of technical skill.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
- Analyzes issues and formulate solutions.
- Troubleshoots system, application and hardware issues.
- Ensures customer is updated on ticket progress.
- Works directly with customers to solve problems.
- Utilizes internal IT Knowledge Base to both provide and find solutions to known issues.
- Uses external information to research and resolve issues when needed.
- Consistently updates the ticket tracking system with status and fixes.
- Properly escalates issues to necessary parties as required.
- Performs routine system maintenance on laptops and desktops.
- Tracks computer assets according to organizational standards.
- Performs backups and restores.
- Performs configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
- Performs installation and configuration of software including operating system, patches, and 3rd party products.
- Maintains established computer standards and participate in testing new standards
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) or mail (back of office) coverage as needed.
Competencies:
- Strong verbal and written English communication skills.
- Exemplary communication and follow-up skills.
- Knowledge and application uses for Mac and PCs.
- Hardware and Software knowledge/skills.
- Very strong technically, fix and handle more issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours when sporadically asked.
- Anticipates ahead for potential issues, eyes and ears open for new IT opportunities, investigating new technology and raising it to attention of IT team leaders.
- Has excellent customer service skills, ability to understand the business and clearly relay in layman’s terms and build relationships.
- Ability to work independently or in a team environment.
- Ability to multi-task.
- Excellent presentation and interpersonal skills.
- Excellent written and oral communication skills.
- Strong interpersonal skills with heavy focus on customer service.
- Demonstrate sound written, oral and organizational skills.
- Collaborate with local and remote teams using provided tools.
- Consistently share solutions with peers.
- Comfortable training both small and large groups of people on new IT solutions.
Qualifications and Education Requirements:
- High School Diploma (or equivalent) required. Preference in higher level degree preferably in in Computer Science, Information Systems or equivalent program.
- 1-3 years prior IT work experience.
- IT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+.
- Experience with Mac and PC computers.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Physically able to talk on the phone and input data simultaneously.
- Ability to lift or move 40 lbs. or greater frequently.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
PPM Business Analyst with Workfront & JIRA Experience
SPS North America
Location: Boston and Chicago, IL
Department: Project Portfolio Management / Business Operations
About the Role
We are seeking an experienced PPM Business Analyst with deep Project Portfolio Management (PPM) expertise and hands-on experience with Adobe Workfront and Jira to help accelerate the adoption of rOar PPM across the organization.
This role will play a critical part in standardizing project management processes, improving adoption at scale, and creating a seamless self-service onboarding and training experience for agencies. The successful candidate will quickly become a subject matter expert on rOar PPM and serve as a trusted partner to agencies, Product teams, project leaders, and other stakeholders.
A key focus of the role will be developing and continuously enhancing a scalable “rOar PPM Starter Kit” consisting of training materials, process guides, videos, templates, SOPs, FAQs, and best practices. The goal is to enable agencies to successfully adopt and utilize rOar with minimal ongoing support.
Key Responsibilities
PPM Subject Matter Expertise
- Become a trusted advisor on agency project management processes, workflows, and PPM best practices.
- Leverage hands-on Adobe Workfront and Jira experience to identify opportunities for process optimization, standardization, and automation.
- Understand how agencies plan, estimate, execute, track, resource, govern, and report on projects and portfolios.
- Translate project and portfolio management best practices into scalable rOar processes.
- Partner with Product and technical teams to align platform capabilities with business requirements.
- Identify opportunities to improve project governance, reporting, resource management, and financial visibility.
Drive rOar Adoption & Change Management
- Analyze agency onboarding journeys and identify barriers to adoption.
- Recommend and implement improvements that simplify the onboarding and user experience.
- Develop repeatable onboarding frameworks, implementation playbooks, and adoption strategies.
- Support agency rollouts through discovery sessions, workshops, demonstrations, and user enablement activities.
- Gather feedback from end users and incorporate insights into training, process, and adoption strategies.
- Serve as a bridge between business users, agencies, Product, and technical teams.
Training & Enablement
- Design, build, and continuously maintain the rOar PPM Starter Kit.
- Develop role-specific training and enablement materials for:
- Project Managers
- Agency Administrators
- Resource Managers
- Finance Teams
- Agency Leadership
- Create:
- Quick-start guides
- Process documentation
- Standard Operating Procedures
- Best-practice playbooks
- FAQs
- Job aids
- Templates
- Adoption toolkits
- Develop short-form video tutorials, product walkthroughs, and role-based learning paths.
- Ensure content is practical, engaging, scalable, and easy for agencies to consume independently.
- Continuously update training and documentation as processes and platform capabilities evolve.
Business Process Analysis
- Document current-state and future-state project management and PPM processes.
- Analyze workflows to identify inefficiencies, duplicate activities, process gaps, and opportunities for automation.
- Facilitate stakeholder workshops to gather requirements and validate proposed solutions.
- Translate business requirements into clear functional requirements and recommendations.
- Partner with technical teams to support platform enhancements, integrations, and workflow improvements.
- Develop process maps, documentation, and business requirements that support scalable PPM adoption.
Required Qualifications
Experience
- 5+ years of experience in Business Analysis, PMO, Project Management, PPM Consulting, Change Enablement, or a related discipline.
- 3+ years of hands-on Adobe Workfront experience.
- 3+ years of hands-on Jira experience.
- Experience supporting enterprise-wide PPM implementations, transformations, or technology adoption initiatives.
- Demonstrated experience creating training programs, process documentation, enablement materials, and user guides.
- Experience facilitating business workshops, discovery sessions, and requirements-gathering meetings.
- Experience working with cross-functional business and technical teams.
PPM Domain Expertise
Strong understanding of:
- Project Management
- Project Portfolio Management
- Portfolio Planning
- Resource Management
- Program Governance
- PMO Processes
- Project Financial Management
- Project and Portfolio Reporting
- Agile and Waterfall methodologies
- Project Intake and Prioritization
- Workflow and Process Standardization
Technical Skills
- Hands-on experience with Adobe Workfront and Jira, including project workflows, templates, dashboards, reporting, and governance.
- Understanding of workflow automation and system integrations.
- Strong proficiency with Microsoft 365, including:
- Teams
- PowerPoint
- Excel
- SharePoint
- Ability to translate business needs into practical system and process solutions.
- Strong documentation, analytical, presentation, and communication skills.
Preferred Qualifications
- Adobe Workfront certification.
- Jira certification.
- PMP, PMI-ACP, Scrum Master, or equivalent certification.
- Experience in marketing, advertising, creative, digital, media, or professional services organizations.
- Experience creating instructional videos using Camtasia, Loom, Synthesia, Adobe Captivate, or similar tools.
- Experience working within a global matrix organization.
- Experience supporting enterprise change management, digital transformation, or platform adoption programs.
- Experience developing self-service learning ecosystems or knowledge-management resources.
What Success Looks Like
In this role, success means helping the organization move from individual agency processes toward consistent, scalable PPM practices while making rOar easy for users to understand and adopt.
The ideal candidate will bring the combination of PPM domain expertise, Workfront and Jira experience, business analysis, process improvement, change management, and training/enablement skills needed to turn complex project-management requirements into practical, repeatable solutions.
If you enjoy solving business problems, improving processes, enabling users, and building scalable systems that make work easier, this is an opportunity to have a meaningful impact on the organization's PPM transformation.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Facilities Associate
SPS North America
Job Overview
The Facility Associate supports the daily operations and maintenance of two buildings, ensuring that offices, common areas, meeting rooms, and event spaces are clean, organized, safe, and maintained to company standards. This role responds to facility requests, coordinates with internal teams and external vendors, manages supplies and deliveries, and assists with office setups, furniture moves, and special events.
Key Responsibilities
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Respond promptly to facility requests and service tickets, escalating issues as needed.
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Monitor building systems and report operational concerns to management or external vendors.
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Maintain common areas, offices, break rooms, pantries, and guest spaces to established company standards.
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Coordinate repairs, maintenance requests, and facility projects with internal departments and external vendors.
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Replenish office supplies, pantry items, and facility materials; monitor inventory and coordinate stock replenishment.
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Receive, organize, and distribute deliveries as needed.
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Assist with procurement requests and the ordering of facility supplies and equipment.
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Perform light facility tasks, including hanging pictures, changing light bulbs, and using basic tools.
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Operate a vacuum and other light equipment as needed.
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Assist with conference room setups, furniture moves, meeting preparations, and special events.
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Prepare and restore event spaces in accordance with facility standards.
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Support operational teams with facility-related logistics and other day-to-day workplace needs.
Qualifications and Requirements
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Strong computer skills, organizational abilities, and attention to detail.
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Good verbal and written communication skills, with the ability to work effectively with employees, management, and vendors.
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Ability to prioritize requests, manage multiple tasks, and respond to changing operational needs.
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Comfortable using basic tools and light equipment for routine facility tasks.
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Ability to lift up to 50 pounds and stand or walk for extended periods.
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Ability to work across and support two buildings.
Desired Skills
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Strong customer service and problem-solving skills.
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Reliable, proactive, and able to work independently while supporting a team.
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Flexible and responsive to facility needs, meeting schedules, and special events.
Other Duties
This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required for the position. Responsibilities may change at any time based on client and business needs.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.