LH McNew Medical Center - Behavioral Health Inpt Jobs

Position Objective:

Contributes to the provision of high-quality, cost-effective health care through the direct care of patients and in collaboration with other members of the health care team. Understands self-motivation in performing basic nursing care. Participates in the team nursing concept, completing tasks as delegated by the assigned nurse.

May be trained to insert IV’s on certain shifts/units.  Validation of training and skill will be documented, upon successful completion.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

1. Provides direct care to patients with special attention to personal hygiene in daily morning and bedtime care and comfort. Initiates and maintains all types of safety measures and comfort care to patients.
2. Assists with admission of patients by greeting and performing initial weight measurement, vital signs, disrobing as necessary and orientation of patient to room and equipment.
3. Prioritizes discharge of patients by assisting with dressing, gathering belongings and transport if necessary to lobby; removes equipment and supplies from room for environmental staff cleaning.
4. Participates in patient care, vital signs, intake and output and other data collection and records according to policy and procedure; obtains specimens as requested using approved procedure. Assists patients with mobilization and/or positioning as ordered by physician or unit protocol.
5. Recognizes and reports pain, patient complaint or obvious change in patient condition to assigned nurse.
6. Participates in the orientation of new staff acting as mentor when necessary and requested.
7. Transports medications, as necessary during the usual course of transporting patients within the institution, in keeping with policy and procedure regarding medication security. Ensures that medication is delivered to persons authorized to handle medication according to AAMC policy.
8. Maintains adequate levels of supplies and equipment on the unit.
9. Transports patients in accordance with established safety policies.
10. Processes written medical staff orders in accordance with established policy and procedure; communicating STAT or urgent orders to the care provider.

Educational/Experience Requirements:

• High School Diploma or GED
• One year of experience as a CNA in acute care setting preferred.
• If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter

Required License/Certifications: 

• Certified Nursing Assistant  (CNA)
• American Heart Association HealthCare Provider BLS

Additional Requirements by Department:

• STABLE: Pediatric Unit, Postpartum Care Unit, Neonatal Intensive Care Unit, and Labor and Delivery Unit within 6 months of hire

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands –

Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. 

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Position Objective:

Evaluates and provides treatment to pediatric through geriatric patients for Occupational Therapy services providing therapeutic intervention specific to the individual needs of the patient.  Completes interventions and documentation according to regulatory and departmental standards.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

1. Conducts Therapy evaluations and treatments using a variety of appropriate treatment techniques and documents according to established departmental policies and procedures.
2. Participate in department or hospital initiative for the community as appropriate.
3. Demonstrates the ability and required competencies to cross cover by evaluating and treating patients with a variety of diagnoses in various units.
4. Participates in departmental process improvement initiatives (huddle, metrics,and innovative ideas).
5. Meets departmental productivity standards and completes productivity logs in a timely manner.
6. Participates in quality and patient safety initiatives, engaging in excellent customer service practices, including but not limited to, following ICARE.
7. Actively participates in interdisciplinary meetings, departmental in-service activities, evidence based journal article review, and/or AAMC-funded continuing education courses.
8. Provides technical supervision, direction, and support to staff Therapist Assistants, Rehab Aides, students, and volunteers.
9. Consults with and serves as a resource for physicians, nursing staff, and other clinicians to increase knowledge of therapy services.  Demonstrates ability to use clinical decision-making skills to triage caseload and problem solve patient care issues.
10. Functions as a therapy leader performing administrative tasks as needed (i.e. patient scheduling, completing predictive staffing matrix).

Educational/Experience Requirements:

The minimum level of education and experience for this position includes:

• Bachelor of Science degree in Occupational Therapy.
• Acute care or related experience preferred; however, new graduates will be considered depending on current departmental staffing.

Required License/Certifications:

• Current license to practice Occupational Therapy by the Maryland Board of Occupational Therapy Practice.
• Current American Heart Association Healthcare provider BLS Cardiopulmonary Resuscitation (CPR) certification.

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Heavy lifting

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Through patient interviews and using the EMR, this position will capture Critical Data Elements (CDE’s) to ensure program’s ability to meet identified needs and facilitate admission into treatment.  This non-clinical healthcare professional is responsible for obtaining accurate patient registration information, including but not limited to demographic and financial information, while working in a fast-paced, clinical environment. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Accurately obtains and processes patient demographic, insurance, and medical information.  Correctly identifies and registers patient into the Master Patient Index.  Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting and terminating coverages.  Maintains empathy and professionalism during registration interviews and while providing patient with the necessary regulatory information.

2.    Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options

3.    Courteously and professionally answers and returns admission-related calls and completes the EPIC encounter, to include gathering sufficient history of substance use and obtaining insurance policy details. Provides warm and friendly greeting to patients and their families/visitors. 

4.    Consults with the Pathways Patient Treatment Advocate regarding bed availability and maintains a working knowledge of the treatment wait list.

5.    Schedules appropriate Pathways appointments in a timely manner based on American Society of Addiction Medicine (ASAM) criteria.

6.    Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to EMR-based applications, administrative applications and necessary online applications.

7.    Manages assigned EPIC work Queues.

8.    Independently prioritizes PAR workflow to meet standards for performance and productivity within department deadlines.  Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.

9.    Assists with the training and orientation of new staff, as needed, and under the direction of the BH Admissions Manager.

10. Clearly and professionally communicates to internal and external customers including (but not limited to), referral sources, clinical staff, coworkers, and administration.  Works collaboratively with and under the direction of the charge nurse.

 McNew Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Accurately obtains and processes patient demographic, insurance, and medical information.  Correctly identifies and registers patient into the Master Patient Index.  Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Provides patients with the necessary regulatory information.
2. Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications
3. Manages assigned EPIC work queues.
4. Independently prioritizes PAR workflow to meet standards for performance and productivity within departmental deadlines.
5. Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
6. Adheres to the compliance policies of the department and organization.  Maintains knowledge of departmental issues and hospital-wide change, by attending meetingsand in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
7. Assists with the training and orientation of new staff, as needed, and under the direction of the Manager.
8. Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options. 
9. Answers the phone courteously and professionally, responding to inquiries and referring calls, as appropriate.  Provides warm and friendly greetings to patient and their families/visitors, upon arrival. Maintains empathy and professionalism during registration interviews and while providing regulatory information and notices.
10. Clearly and professionally communicates to internal and external customers, including (but not limited to), clinical staff, coworkers, administration, and other outside departmental staff. Works collaboratively with and under the direction of the assigned shift coordinator. 

Behavioral Health Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Accurately obtains and processes patient demographic, insurance, and medical information.  Correctly identifies and registers patient into the Master Patient Index.  Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Provides patients with the necessary regulatory information.
2. Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications
3. Manages assigned EPIC work queues.
4. Independently prioritizes PAR workflow to meet standards for performance and productivity within departmental deadlines.
5. Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
6. Adheres to the compliance policies of the department and organization.  Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
7. Assists with the training and orientation of new staff, as needed, and under the direction of the Manager.
8. Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options. 
9. Answers the phone courteously and professionally, responding to inquiries and referring calls, as appropriate.  Provides warm and friendly greetings to patient and their families/visitors, upon arrival. Maintains empathy and professionalism during registration interviews and while providing regulatory information and notices.
10. Clearly and professionally communicates to internal and external customers, including (but not limited to), clinical staff, coworkers, administration, and other outside departmental staff. Works collaboratively with and under the direction of the assigned shift coordinator.

Required Minimum Education. The minimum level of education for this position includes:

·       High School diploma or equivalent required.

·       College course work toward an AA or BS degree in the Behavioral Health Field or two years recovery oriented sobriety preferred.

 Required Minimum Experience:

• One year experience providing service in a health care setting, preferably behavioral health.
• Experience with patient registration and scheduling in a fast-paced, team oriented setting preferred.
• Excellent customer service and communication skills and innovative handling of difficult customers and diverse populations.
• Current Crisis Prevention Intervention (CPI) Certification or obtained within 90 days of hire
• Current American Health Association Health Care Provider Basic Life Support (BLS) Certification or obtained within 90 days of hire

 ·       35 wpm typing/word processing skills required

·       Compassionate and non-judgemental communication skills

·       Beginning knowledge of American Society of Addiction Medicine (ASAM) dimensions and criteria

 Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.