Legal & Document Processing Jobs

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Shift: Monday-Friday, 12pm - 9pm The Billing Analyst will be responsible for all aspects of client billing including bill preparation, research, analysis, and reporting related to billing, implementing client billing guidelines, special billing arrangements and special assignments. Job duties (*denotes an “essential function”) *Generate and distribute prebills/proformas, assist with month end processing, draft correspondence, perform time and expense transfers and edits, generate reports, manage timeliness of billing, allocate unapplied funds, perform write-offs, cancellations, and post and mail invoices. *Prepare attorney/client invoices, including but not limited to fixed fee, batch, retainer, contingency, etc. *Ensure accuracy of work product, determine appropriate bill formats, prepare spreadsheets or supplemental billing documents, manage client billing requirements/guidelines, understand firm/client fee arrangements, prepare bills for electronic processing, coordinate necessary client/matter changes *Perform time entry narrative edits and best practice proofreading *Assist customers with billing inquiries, troubleshoot issues and follow-up with operational areas *Review and edit time entries to ensure compliance with client guidelines Create and maintain required spreadsheets to track/monitor various functions as needed. Special projects as assigned. Ensure all client specific needs are met regarding billing processes, alternative billing arrangements, etc. while adhering to Williams Lea policies. Associates Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Minimum two years of billing experience in a law-firm or professional organization required Experience working with client Document Management Systems (DMS) Ability to create spreadsheets, manipulate data and generate reports Detail oriented with excellent organizational and time-management skills Ability to multitask and meet stringent deadlines in a fast-paced environment Ability to work effectively in a team environment as well as taking ownership for individual assignments Excellent verbal and written communication skills with ability to effectively present results to senior management  Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff Ability to professionally handle matters of a sensitive nature with confidentiality Advanced knowledge of Microsoft Office products, with a strong background in Excel  Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred 10-key calculator proficiency strongly preferred The pay range for this role at the noted RRD location is $25/hour to $36.97/hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-0925 #LI-Remote RRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Schedule: Monday - Friday, 8:00am - 5:00pm Central time. The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams.  Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Job duties (* denotes an “essential function”) *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. High school diploma or equivalent. Minimum (1) year office services experience preferably in a legal, banking or large corporate environment. Skilled in the use of mail, phone, email, digital reprographics and mail equipment. Familiar with general back office procedures to meet and maintain client satisfaction. Proven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude. The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT RRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly The Collections Analyst will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections, to include follow- up. Location: Remote Shift: Mon-Fri, 10am - 7pm Job duties (* denotes an “essential function”) *Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance. *Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures. *Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested. *Provide budgeting, forecasting and ad hoc reporting specific to client needs, including                     participating in meetings with firm management. *Work closely with senior management and report on daily activities to resolve issues before they impact collections results. *Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month. *Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy. *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices. *Research and monitor unapplied payments. *Monitor payment arrangements to ensure compliance with payment terms. Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs. Identify problems or issues in processes and implement solutions bringing bottom line results. Meet or exceed all assigned deadlines. The daily make-up of tasks for this position may vary depending on the client or department’s needs. Working conditions Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment and/or work from home setting. Business casual and/or professional attire required. Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry Ability to provide high level of customer service in a fast-paced environment Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets Excellent time and task management skills ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment Supervision Number and title(s) of direct reports (if any): N/A Received: Financial Support Service Manager, Financial Support Services Supervisor, Account Manager, or Account Supervisor Job relationships Internal: This position works closely with the Financial Support Services team External: Clients (client facing) The salary range for this role at the noted RRD location is $17.74/hour - $28,80/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLOH #LI-0925 #WLNAT RRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.