IT Operations Jobs

company About APTNEXUS Since our founding 2012, APTNEXUS has empowered federal agencies and commercial enterprises to navigate the complexities of the digital landscape. As a quality-driven small business, we specialize in the seamless delivery of IT modernization and elite cybersecurity solutions. We help our clients modernize and fortify their technology stacks —ensuring their most critical data and assets remain resilient, optimized, and secure in an evolving threat environment. role Clearance: Active Secret Clearance Required Location: Rosslyn, VA   Work Schedule: Onsite 5 Days per week – Mandatory and not negotiable. Position Overview: As a Junior Systems Administrator / Tier II Helpdesk Technician, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This is a small team, and we are looking for a candidate with a growth mindset who is willing and able to learn and work across multiple systems and platforms. This team provides a wide range of services including help desk and deskside support along with account administration, workstation provisioning, and system maintenance. Your duties and responsibilities will include, but are not limited to: Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users. Install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals. Image and configure new workstations for new employees and periodic refresh activities along with complete office setup. Identify hardware problems and coordinate necessary repairs, such as replacing hard drives, motherboards, and memory. Create, manage, and troubleshoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment using tools such as ManageEngine ADManager Plus, to include management of mailboxes in Microsoft 365. This includes provisioning and troubleshooting Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.) Support and grow into working knowledge of additional enterprise security and endpoint management tools, including CrowdStrike, Qualys, and PatchMyPC, as well as the broader Microsoft 365 suite (Intune, Teams, Defender, etc.); prior hands-on experience with these specific tools is not required, but a willingness and ability to learn them is essential. Provide training and support to customers on how to use hardware and software effectively. Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the SolarWinds Service Desk ticketing system. Maintain an inventory of all hardware and software assets and ensuring that they are up to date. Education : BS/BA in Information Systems/Computer Science/related field. Equivalent work or military experience in technical field acceptable. Minimum Experience: Minimum of 3 years of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc. Minimum of 3 years of experience with Active Directory and creation/management of end user accounts Minimum of 3 years of experience with Microsoft 365 Experience with Active Directory account administration tools such as ManageEngine ADManager Plus, and familiarity with identity and MFA platforms such as Okta Demonstrated growth mindset and willingness to learn new tools and systems (e.g., CrowdStrike, Qualys, PatchMyPC); candidates who do not fully meet the experience minimums above but show strong aptitude and eagerness to learn are encouraged to apply Data center experience is a plus Federal government experience is mandatory Ability to work independently and in a team environment Strong attention to detail and ability to multitask Certification: Security+ (required) One or both of the following current Microsoft certifications are desirable, but not required: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) Excellent, independent troubleshooting, research, and problem-solving skills Ability to communicate effectively both written and verbal Excellent professionalism and customer service skills

company About Concept Plus Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm. Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty. We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment. For more information, visit www.conceptplus.com . role About the role Concept Plus is seeking an ambitious, detail-oriented Tier 2 Help Desk Engineer ready to take the next step in their career. In this role, you will provide high-level support to our 300+ users while helping optimize our IT operations. What you'll do Identify operational bottlenecks, automate repetitive tasks, and propose continuous improvements to prepare the IT department for ongoing company growth. Serve as the primary operational anchor for the help desk—backing Tier 1 during workload spikes, owning Tier 2 issues through full resolution, and engaging with Tier 3 engineers on advanced infrastructure incidents. Work closely with Tier 1 staff to review ticket quality, provide hands-on technical guidance, enforce consistent support workflows, and foster a team culture oriented around fast, quality resolution, that centers on root cause analysis. Diagnose, resolve, and document integration issues between core Microsoft 365 environments and 3rd-party SaaS platforms, enterprise line-of-business applications, and productivity tools (e.g., SSO/SAML auth, API connector syncs, add-ins). Perform core administrative tasks in Entra ID (Azure AD), SharePoint Online, Teams, and OneDrive for Business, managing user accounts, permissions, security groups, and data retention rules. Utilize Jira Service Management (JSM) to triage incoming requests, optimize ticket queues, enforce strict SLAs, and run regular analytics to identify root causes and systemic trends. Championing internal documentation by creating clear SOPs for technical staff and maintaining end-user self-service KB articles to drive down ticket volume. Proactively identify workflow bottlenecks, recommend automation opportunities, and implement operational enhancements that strengthen the IT service desk for scalable company growth. Actively enforce corporate IT policies, acceptable use guidelines, and security standards across all end-user endpoints and accounts to ensure full alignment with strict compliance frameworks required for federal contractors (e.g., least-privilege access, CMMC/NIST standards, secure offboarding). Required Qualifications 3–5 years of IT help desk / technical support experience (Tier 2 minimum). Solid experience administering Microsoft 365, SharePoint online permissions, Teams, and OneDrive for Business. Hands-on experience with Jira Service Management (JSM) or similar enterprise ticketing systems. Deeply committed to thorough documentation, skilled in analytical root-cause investigation, and equipped with the interpersonal strengths essential for future leadership roles. Preferred Qualifications Experience working within a federal contractor or highly regulated environment (NIST, CMMC, ISO, HIPAA) is strongly preferred. Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.