Front Office Support Jobs

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Qualifications & Pay Range Your Responsibilities as a Patient Service Coordinator Reconcile patient payments and units billed while following HIPAA guidelines Follow appropriate processes for Insurance Verification and/or benefits management Obtain authorization and/or prior authorization Over the counter collections and reconciliation of all charges weekly and monthly Maintain relationships with patients, providers, clinicians, and internal operational departments Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1-2 years of customer service experience (experience with healthcare preferred). Schedule Full Time Compensation Pay Range : $22-$24/hour ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview A Top Workplace At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better. Let’s go further together and transform care.   Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn. We are an equal opportunity employer and welcome all qualified candidates to apply!

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Qualifications & Pay Range Your Responsibilities as a Patient Service Coordinator Reconcile patient payments and units billed while following HIPAA guidelines Follow appropriate processes for Insurance Verification and/or benefits management Obtain authorization and/or prior authorization Over the counter collections and reconciliation of all charges weekly and monthly Maintain relationships with patients, providers, clinicians, and internal operational departments Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1-2 years of customer service experience (experience with healthcare preferred). Schedule Full Time Compensation Pay Range : $21-$22/hour ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview A Top Workplace At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better. Let’s go further together and transform care.   Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn. We are an equal opportunity employer and welcome all qualified candidates to apply!

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Qualifications & Pay Range Your Responsibilities as a Patient Service Coordinator Reconcile patient payments and units billed while following HIPAA guidelines Follow appropriate processes for Insurance Verification and/or benefits management Obtain authorization and/or prior authorization Over the counter collections and reconciliation of all charges weekly and monthly Maintain relationships with patients, providers, clinicians, and internal operational departments Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1-2 years of customer service experience (experience with healthcare preferred). Schedule Part Time: 25-28 hours per week. Compensation Pay Range : $19-$21/hour ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview A Mission That Moves Us At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. Join us and transform care. Let’s go further together. Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action. We are an equal opportunity employer and welcome all qualified candidates to apply.

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Qualifications & Pay Range Your Responsibilities as a Patient Service Coordinator Reconcile patient payments and units billed while following HIPAA guidelines Follow appropriate processes for Insurance Verification and/or benefits management Obtain authorization and/or prior authorization Over the counter collections and reconciliation of all charges weekly and monthly Maintain relationships with patients, providers, clinicians, and internal operational departments Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1-2 years of customer service experience (experience with healthcare preferred). Schedule Full Time Compensation Pay Range : $16-$18/hour ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview A Mission That Moves Us At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. Join us and transform care. Let’s go further together. Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action. We are an equal opportunity employer and welcome all qualified candidates to apply.

Job Overview & Responsibilities The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators. The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership. Essential Functions Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks. Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards. Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards. Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance. Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits. Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally. Maintain daily readiness of the front office, lobby, and patient flow processes. Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up. Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities. Leadership & Coaching Expectations Model PT Solutions behaviors including professionalism, communication, reliability, collaboration, and a patient-first mindset. Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement. Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage. Ensure disciplined adherence to workflows, documentation standards, and operational compliance. Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities. Qualifications & Pay Range Required Skills & Abilities Advanced communication and customer service skills. Ability to multitask and prioritize in a fast-paced, high-volume environment. Strong accuracy, attention to detail, and workflow discipline. Ability to coach others and support team development. Proficiency in Microsoft Office and comfort using multiple software systems. Strong patient-centered mindset and conflict-resolution ability. Required Credentials High school diploma or equivalent required. 2+ years of PAC or comparable healthcare front office experience preferred. Experience with EMR, scheduling platforms, and payment systems preferred. Must meet all compliance, background check, and onboarding requirements. Compensation: $21-23/hr Competencies Patient Focus: Creates a welcoming, supportive, and professional experience for every patient. Operational Accuracy: Ensures correct documentation, financial collection, and task completion. Communication: Interacts clearly and professionally with patients, clinicians, and internal teams. Team Collaboration: Supports clinic operations and contributes to a positive clinic environment. Adaptability: Adjusts quickly to changes in schedules, patient needs, and workflow demands. Reliability: Maintains consistent attendance, punctuality, and task follow-through. Company Overview Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care.   Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! Clinic Address: 1026 Ogden AveSte 102Downers Grove, Illinois 60515 What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Your Responsibilities as a Patient Access Coordinator Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments. Handle payments, explain financial responsibilities, and maintain accurate daily financial records. Support clinic operations by managing phones, schedules, referrals, and EMR documentation. Deliver a positive patient experience by assisting with questions and addressing concerns professionally. Ensure compliance with HIPAA, insurance processes, and accurate documentation standards. Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues. Assist with clinic operations, special projects, and provide coverage support as needed. Qualifications & Pay Range Required Skills & Abilities Strong communication and customer service skills. Ability to multitask and prioritize effectively in a busy clinic environment. High level of accuracy and attention to detail. Ability to collect payments and discuss financial responsibility confidently. Proficiency in Microsoft Office and comfort using multiple software systems. Professional, empathetic, and patient-centered approach. Ability to follow workflows, protocols, and compliance requirements. Strong problem-solving and conflict-resolution skills. Ability to work independently and as part of a team. Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1–2 years of customer service or healthcare front office experience preferred. Experience using EMR systems and scheduling platforms strongly preferred. Must meet all compliance, background check, and onboarding requirements. Schedule Full Time Compensation Pay Range : $18-22/hr per hour ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care.   Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Job Overview & Responsibilities As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions. SUCCESS LOOKS LIKE Ability to perform at or above budgeted metrics for visits and evaluations Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic This position is front facing, contributing to clinic volume Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations. Monitor referral data and KPI’s Manage clinic front office labor, schedules and PTO requests Participate in Monthly 1:1 with Front Office Manager Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team Perform other duties or special projects as assigned. PAY RATE: $22/hr BENEFITS Competitive compensation with ability to earn performance-based incentives Foster a positive work environment by living clinically through PT Solutions core values Professional development and career progression Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual Qualifications & Pay Range EXPERIENCE & SKILLS Candidate must be bilingual in Spanish. PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required. Keyboarding skills, with the ability to type 45 words per minute preferred. Strong interpersonal, oral (including telephone skills) and written communication skills. Good organization skills and an ability to prioritize to meet deadlines. Proficiency in Microsoft Word, Excel, Window-based applications. Excellent communication and relationship-building skills. Complete understanding of medical reimbursement and technology. Knowledge of basic bookkeeping and accounts receivable principles including basic. Working knowledge of all standard office equipment. Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload. Must be able to work successfully in a fast-paced environment. Strong customer service skills. Basic knowledge of federal and state employment laws and regulations. Company Overview Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Qualifications & Pay Range Your Responsibilities as a Patient Service Coordinator Reconcile patient payments and units billed while following HIPAA guidelines Follow appropriate processes for Insurance Verification and/or benefits management Obtain authorization and/or prior authorization Over the counter collections and reconciliation of all charges weekly and monthly Maintain relationships with patients, providers, clinicians, and internal operational departments Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1-2 years of customer service experience (experience with healthcare preferred). Schedule Full Time Compensation Pay Range : $19-$21/hr ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview A Mission That Moves Us At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. Join us and transform care. Let’s go further together. Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action. We are an equal opportunity employer and welcome all qualified candidates to apply.