Computer Clerk And Assistant Jobs

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services (TS) - Accounts Management - Embedded Quality This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives requests from users of taxpayer account databases concerning problems in processing of data transactions. Reviews on-line computer reports and diagnostic transcripts to locate problems/errors. Performs research to determine causes of problems/errors including system requirements, computer program requirements and processes, and the nature of transactions. Reviews users' on-line transactions to identify and analyze where problems/errors occurred in the posting of transactions such as incorrect command codes, failure to follow prescribed data entry processes, or conflict with system programming. Researches cause for problems/errors using a wide variety of computer programs, IRS manuals, and computer manuals. Ensures procedures in the manuals are adhered to for proper processing. Develops and recommends resolutions and initiates actions to correct problems. Contacts programmers to discuss corrections and changes to the programming. Participates in simulation testing of National Office programs, as well as the implementation of program changes. Performs research on proposed deletions of erroneous accounts, transactions, payments, and modules from taxpayer account databases. Proceeds with deletions when no account activity is ongoing or anticipated. Enters employee numbers of employees designated to perform quality review of user transactions. Inputs and maintains case control data to issue weekly, monthly, and quarterly inventory and status of cases. STANDARD POSITION DESCRIPTIONS (SPD): PD95051, PD95052, and PD94793 Visit the IRS SPD Library to access the position descriptions. Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience operating computer equipment and assisting with automated computer processing systems; Reviewing computer reports and system information to identify errors; Recognizing and reporting hardware, software, processing problems; Assisting with testing, installing, and implementing system updates and changes. SPECIALIZED EXPERIENCE GS-08: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience operating computer equipment and providing support for automated computer processing systems; Analyzing data and reviewing computer reports and diagnostic information to identify problems/errors; Researching system requirements, computer program processes, and transaction issues to determine causes; Recognizing and correcting hardware and software problems; Reporting findings to users, programmers, and system support personnel SPECIALIZED EXPERIENCE GS-09: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: Experience providing technical support for automated computer processing systems; Analyzing system data, computer reports, and diagnostic information to determine causes of processing problems/errors; Researching system requirements, computer program processes, and transaction issues; developing and recommending corrective actions; Coordinating with users, programmers, and system support personnel to resolve hardware and software problems; Assisting with testing and implementation of program changes and system updates. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards. Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a COMPUTER ASSISTANT (TITLE 32), Position Description Number D1074000 and is part of the IL AASF 3, National Guard. As a COMPUTER ASSISTANT (TITLE 32), GS-0335-9, you will administer and maintain the Aviation Logistics Enterprise-Platform (ALE-P) at the Army Aviation Support Facility (AASF) and provide guidance to users in the daily operation and maintenance of the ALE-P and serve as the point of contact between the AASF and external supporting organizations (e.g., Combat Service Support Automation Management Office AVCRAD, National Guard). Major Duties - This is not an all-inclusive list: Monitor database files from outside sources (e.g., inspection master files, component master files and reportable item files) to ensure data integrity and applicability Restore deleted data files as necessary and utilize Standing Operating Procedures (SOPs) in the event of ALE-P failure Create database inquiries to access local information stored in the ALE-P. Assign, secure, store, and maintain user IDs, passwords and controls individual and group access to the ALE-P. Troubleshoot common or recurring problems experienced by laptop users. Assist AASF users in preparing locally designed reports. Prioritize work and necessary repair actions to ensure operating systems function correctly. Train or work with personnel on ALE-P changes and procedures. Ensure data and data files are accurately entered into a system through the Local Area Network (LAN). Provide advice and recommendations for using and safeguarding ALE-P data and resources against unauthorized disclosure, modification, access, use, destruction or denial of service. Maintain and update unit parameters and aircraft/weapon systems authorization files to ensure calculated readiness rates are available. Create local modifications to the Standard Army Management Information Systems (STAMIS) system; modifications within and among systems are created to provide for the communication of data between testing platforms and the STAMIS system. Work with multiple operating systems with guidelines that are not always specific or may not exist. Monitor the transfer of data between aircraft laptops and LAN computers to ensure data integrity is maintained; monitor data back-up systems. Ensure the timely and accurate exchange of maintenance, supply and operational data between individual aircraft laptop computers and the LAN. AREA OF CONSIDERATION: The areas of consideration for this position, Title 32 Excepted Service (32 U.S. Code § 709), will be in the following manner and sequence: The FIRST area of consideration for this position will be all excepted permanent and indefinite temporary technicians within the ILNG. The SECOND area of consideration will be all current Federal Employees. The THIRD area of consideration will be all Federal re-employment eligible. The FOURTH area of consideration will be applicants willing to become T32 Dual Status Technicians and gain ILNG membership. The FIFTH area of consideration will be U.S. Citizens. Military Grades: Enlisted - must have rank of PFC, not to exceed rank of SFC. GENERAL EXPERIENCE: MUST possess experience, training, or education which demonstrates the ability to follow directions, procedures, or systematic work methods which gives evidence of the ability to perform this work; experience using computer and automation systems. SPECIALIZED EXPERIENCE: GS-09 Level - MUST possess specialized experience which includes 12 months experience equivalent to at least the next lower grade level. Experience includes, but is not limited to, maintaining continuity of production control; coordinating work load priorities and scheduling multiple requirements; experience applying optional methods to new or developmental requirements and provide for program dependencies and priorities; experience identifying computer requirements or techniques associated with the development and design of data processing systems; and experience in planning and programming requirements related to computer systems or applications. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview. If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked. This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigation. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day. Participation in direct deposit is mandatory. Must be able to obtain and maintain the appropriate security clearance of the position.

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Taxpayer Services - Telephone Systems Support This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops reports, charts, and graphs by utilizing and integrating various software programs that require logic. Consults with functional users to identify processes that lend themselves to automation. Develops the cost benefit analysis for all associated hardware and software requests for the function and forwards the automation request to the Modernization and Information Technology Systems (MITS) or the Best Practices Coordinator (or equivalent) for implementation. Coordinates the implementation of automated applications. Implementation may include: training new users, identifying personnel and procedural issues raised by the automation process, securing supplies and forms necessary for automation, converting paper documents to data files, and testing applications. Responds to user-reported problems and issues on a daily basis. Works with users to identify and troubleshoot the origin of hardware and software problems. Refers problems to the MITS help desk and ensures problems are resolved. STANDARD POSITION DESCRIPTIONS (SPD): PD95003, PD94772, and PD95002 Visit the IRS SPD Library to access the position descriptions. Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE: GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position must include: Providing support to a Local Area Network (LAN); Analyzing data quickly and reading computer printouts to extract necessary information; Recognizing/correcting minor malfunctions and reporting findings to responsible personnel; Receiving, testing and installing new products; Installing software updates. SPECIALIZED EXPERIENCE: GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position must include: Experience with the features, characteristics, and interrelationships of multiple types of computer equipment, applications and utility programs, to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions; Experience with following IRS applications: IDRS, BEARS, AMS, BBTS, SERP, Control D.; Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and the ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users. SPECIALIZED EXPERIENCE: GS-9 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position must include: Experience with the features, characteristics and interrelationships of multiple types of computer equipment, applications and utility programs; to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods and procedures and principles to identify required actions and implement decisions; Experience analyzing data to identify problems encountered on computer systems; Experience with the following IRS applications: IDRS, BEARS, AMS, BBTS, IAT, SERP, Control D.; Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE: For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards. Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a COMPUTER ASSISTANT (TITLE 32), Position Description Number D1074000 and is part of the IL AASF 1, National Guard. As a COMPUTER ASSISTANT (TITLE 32), GS-0335-9, you will administer and maintain the Aviation Logistics Enterprise-Platform (ALE-P) at the Army Aviation Support Facility (AASF) and provide guidance to users in the daily operation and maintenance of the ALE-P and serve as the point of contact between the AASF and external supporting organizations (e.g., Combat Service Support Automation Management Office AVCRAD, National Guard). Major Duties - This is not an all-inclusive list: Monitor database files from outside sources (e.g., inspection master files, component master files and reportable item files) to ensure data integrity and applicability Restore deleted data files as necessary and utilize Standing Operating Procedures (SOPs) in the event of ALE-P failure Create database inquiries to access local information stored in the ALE-P. Assign, secure, store, and maintain user IDs, passwords and controls individual and group access to the ALE-P. Troubleshoot common or recurring problems experienced by laptop users. Assist AASF users in preparing locally designed reports. Prioritize work and necessary repair actions to ensure operating systems function correctly. Train or work with personnel on ALE-P changes and procedures. Ensure data and data files are accurately entered into a system through the Local Area Network (LAN). Provide advice and recommendations for using and safeguarding ALE-P data and resources against unauthorized disclosure, modification, access, use, destruction or denial of service. Maintain and update unit parameters and aircraft/weapon systems authorization files to ensure calculated readiness rates are available. Create local modifications to the Standard Army Management Information Systems (STAMIS) system; modifications within and among systems are created to provide for the communication of data between testing platforms and the STAMIS system. Work with multiple operating systems with guidelines that are not always specific or may not exist. Monitor the transfer of data between aircraft laptops and LAN computers to ensure data integrity is maintained; monitor data back-up systems. Ensure the timely and accurate exchange of maintenance, supply and operational data between individual aircraft laptop computers and the LAN. AREA OF CONSIDERATION: The areas of consideration for this position, Title 32 Excepted Service (32 U.S. Code § 709), will be in the following manner and sequence: The FIRST area of consideration for this position will be all excepted permanent and indefinite temporary technicians within the ILNG. The SECOND area of consideration will be all current Federal Employees. The THIRD area of consideration will be all Federal re-employment eligible. The FOURTH area of consideration will be applicants willing to become T32 Dual Status Technicians and gain ILNG membership. The FIFTH area of consideration will be U.S. Citizens. Military Grades: Enlisted - must have rank of PFC, not to exceed rank of CW3. GENERAL EXPERIENCE: MUST possess experience, training, or education which demonstrates the ability to follow directions, procedures, or systematic work methods which gives evidence of the ability to perform this work; experience using computer and automation systems. SPECIALIZED EXPERIENCE: GS-09 Level - MUST possess specialized experience which includes 12 months experience equivalent to at least the next lower grade level. Experience includes, but is not limited to, maintaining continuity of production control; coordinating work load priorities and scheduling multiple requirements; experience applying optional methods to new or developmental requirements and provide for program dependencies and priorities; experience identifying computer requirements or techniques associated with the development and design of data processing systems; and experience in planning and programming requirements related to computer systems or applications. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview. If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked. This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigation. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day. Participation in direct deposit is mandatory. Must be able to obtain and maintain the appropriate security clearance of the position.