Client Services Jobs

Full-Time M-F 09:00 - 18:00 with Rotating Weekends | On-Site | 24/7 Operations | Transportation & Logistics Why This Role Matters At Excel, we support time-critical deliveries that truly impact people’s lives —from legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately, calmly, and on time. This is  not a script-based call center role . It’s a fast-paced operations support position where your judgment, empathy, and attention to detail matter . Job Summary The Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams. CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy, professionalism, and empathy. What You’ll Do Communicate with clients regarding active, time-sensitive deliveries Enter, update, and verify shipment data with a high degree of accuracy Monitor deliveries and proactively resolve issues or delays, making real-time decisions under pressure Maintain calm, professional communication in urgent situations Follow client, regulatory, and company procedures What We’re Looking For Strong verbal and written English communication skills Ability to remain focused and accurate in a fast-paced, interruption-heavy environment High sense of urgency and accountability Empathy-driven customer service mindset Comfort with multitasking and frequent task switching Open availability to support a 24/7 operation Current shift M-F 09:00 - 18:00 with Rotating Weekends Preferred (but not required): Call center, dispatch, logistics, or high-volume customer service experience Additional Requirements Background and drug screening required We are an E-Verify employer. Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety training Benefits Paid Holidays Paid Time Off (PTO) Group Health Insurance (including vision) Group Dental Insurance 401(k) Retirement Plan with company match Flexible Spending Accounts (medical & dependent care) Life Insurance Why Excel We take the long view—doing the right thing for our customers, drivers, and employees. We trust our people with meaningful responsibility and support them with training, teamwork, and growth opportunities. If you want work that matters, a team that supports you, and a role where your decisions make a real difference, we’d love to hear from you.

company About Us We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies—Go Fish Digital, REQ, and WDG—with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work. Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth. REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next. WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world. Go Fish Digital is a full-service digital marketing agency built for performance, innovation, and growth. We bring together strategy, creative, media, and SEO into one unified engine that helps ambitious brands win in competitive markets. As part of Agital, we combine deep expertise with advanced technology, AI-enabled capabilities, and a collaborative culture where our teams can do their best work and grow their careers. role Role Overview The Account Strategist plays a key role in managing the execution and performance of client marketing programs. This position is responsible for owning day-to-day account operations, coordinating across internal teams, and contributing to performance-driven strategies. This role represents a transition from executional support to strategic contribution. The Account Strategist is expected to not only manage workflows and client communication, but also begin connecting performance data to insights, recommendations, and client goals. The ideal candidate is confident managing multiple priorities, comfortable operating in fast-paced environments, and able to bring clarity and structure to evolving client needs. They are a strong communicator, a reliable partner to both clients and internal teams, and are actively developing their strategic thinking. Qualifications Bachelor’s degree required 5 or more years of experience in account management, marketing, or related field Agency experience preferred Working knowledge of digital marketing channels, including owned media (SEO & GEO), paid media (search, social, and programmatic), Email & SMS, and more. Travel, tourism, and hospitality marketing experience is preferred Experience managing multi-channel campaigns and client relationships Experience working with e-commerce and/or B2B clients is a plus Hands-on media execution experience is a plus Key Responsibilities Client Communication & Relationship Management Serve as a day-to-day client contact, managing communication, follow-ups, and requests with minimal oversight Build strong working relationships through consistent, reliable execution and communication Lead portions of client meetings, including status updates and reporting walk-throughs Ensure all client requests are clearly communicated and followed through Account & Project Ownership Own execution of timelines, deliverables, and workflows across assigned accounts Manage multiple concurrent workstreams, ensuring deadlines are met in dynamic environments Maintain key account documentation, including trackers, timelines, and reports Proactively identify risks to timelines or deliverables and escalate when needed Support budget and scope tracking at a project level Performance & Strategic Contribution Begin connecting performance data to campaign strategy and client objectives Contribute to reporting, including drafting insights and recommendations Partner with media and analytics teams to ensure data is accurate and actionable Support optimization efforts based on performance trends Cross-Functional Coordination Coordinate with other departments, including web development, media, creative, and analytics teams to ensure aligned execution across channels Develop project, creative, and media briefs with increasing independence Communicate client feedback clearly and ensure it is reflected in deliverables Help ensure internal teams are aligned on priorities, timelines, and expectations Quality Assurance & Execution Review deliverables to ensure accuracy, completeness, and alignment with strategy Ensure feedback and updates are implemented correctly and efficiently Maintain high standards for quality while managing multiple deliverables Growth & Development Continue developing a stronger understanding of marketing strategy, performance metrics, and channel dynamics Demonstrate ability to connect execution to outcomes and business impact Take initiative in identifying improvements and contributing ideas Actively seek feedback and apply it to improve performance and impact Core Skills & Competencies Strong organizational and project management skills Ability to manage multiple priorities in fast-paced, evolving environments Clear and confident communication and presentation skills Foundational analytical skills with the ability to identify insights Working knowledge of marketing KPIs and performance drivers Strong attention to detail and accountability for assigned work Collaborative mindset with the ability to work cross-functionally Proactive, solutions-oriented approach to problem solving Experience with tools and ad platforms, including Google Analytics, Google Ads, Google Search Console, SEMRush, Klaviyo, Meta Ads, ClickUp, etc., is a plus What Success Looks Like In This Role You independently manage day-to-day account needs and bring structure to complex or evolving projects. Deliverables are consistently on time, accurate, and well-coordinated. You contribute meaningful insights and begin to influence strategy. Clients and internal teams see you as a reliable, thoughtful partner who can be trusted to move work forward effectively.