Cafe Team US Jobs

About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality. What began as a handful of carts in NYC is now 100+ locations with a cult following across New York, DC, Boston, and London, and we're just getting started. We're building the team that will define Blank Street in Philadelphia. If you want to be part of something people are genuinely obsessed with, keep reading. Add a Spark to the Ordinary… Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift. The details are the whole point — the drink that's made exactly right, the customer who leaves happier than they came in, the shift that runs like clockwork. We’re opening in Philadelphia for the first time, and the Shift Lead role carries real weight. We expect our Shift Leads to care deeply equally for our customers and their team. We celebrate wins together, whether it’s beautiful latte art or a meaningful customer interaction. Shift Leads set the tone, building pride, energy, and a strong sense of camaraderie across the team. You're not inheriting a culture, you're building it. How this team operates, how this store feels, and how Blank Street lands in a brand new city starts with you. Who We're Looking For A strong people leader — you coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth Friendly and passionate about hospitality — you’re always leading by example to make a customer’s day Detail obsessed —you hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team Operationally minded — you act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm Adaptable and solutions-oriented — you stay calm under pressure and flex as things change in a fast-paced environment Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with your team Inclusive team builder — you foster a positive, respectful environment and know how to bring different personalities together What You'll Own Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor Train new team members alongside your General Manager and the Training Team Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular Step in to handle customer or team issues in a calm, positive, and solutions-oriented way Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes. Requirements 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 18+ years of age Able to lift 25+ lbs, and to stand for long periods of time Availability that meets the needs of our cafes Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) Weekend and holiday availability preferred You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify” Benefits & Perks A comprehensive Barista accreditation and training program Clear pathways for career growth and development with opportunities to step into leadership roles Tenure based paid time off Commuter benefits Sick time 1.5x pay on select holidays Complimentary coffee and treats on shift Free Blank Street swag

About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality. What began as a handful of carts in NYC is now 100+ locations with a cult following across New York, DC, Boston, and London, and we're just getting started. We're building the team that will define Blank Street in Philadelphia. If you want to be part of something people are genuinely obsessed with, keep reading. Add a Spark to the Ordinary… Baristas at Blank Street do a lot more than make drinks, they set the tone for the whole experience. As part of the Philadelphia team, you'll have outsized influence on how Blank Street shows up - and first access to growth opportunities as we expand across the city and beyond. We’re looking for people who genuinely care about hospitality, bring great energy to busy shifts, and pay attention to the small details that make a big difference. You’ll be working with a tight-knit team that takes pride in what they do, serving a focused menu, making drinks the right way, and creating moments that keep people coming back. Who We're Looking For Friendly and enthusiastic player who is passionate about hospitality — you’re always ready to make a customer’s day Adaptable and open minded — we’re evolving as we grow so you’ll have to be flexible as things change Detail obsessed — you take pride in the small details to make things right Intentional and purposeful — you act with ownership to keep shifts running smoothly, efficiently, and with rhythm Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with customers Inclusive — you are comfortable working on a diverse team and know how to bring different personalities together What You'll Own Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers Continue to train and evolve with the company, driving ever higher standards and improving process along the way Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes Requirements 1+ years’ experience in a customer service position, preferably in hospitality, retail, or coffee 18+ years of age Able to lift 25+ lbs, and to stand for long periods of time Availability that meets the needs of our cafes Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) Weekend and holiday availability preferred You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”) Benefits & Perks A comprehensive Barista accreditation and training program Clear pathways for career growth and development with opportunities to step into leadership roles Tenure based paid time off Commuter benefits Sick time 1.5x pay on select holidays Complimentary coffee and treats on shift Free Blank Street swag