About the Role

This role steps away from day-to-day patient care to focus on business operations and people management. You will manage a team of pharmacists and/or leads and ensure clinical safety and quality in a highly regulated environment. It's a great fit for a strong people leader who is metrics-driven and thrives in a fast-paced setting.

This is an onsite, full-time role that can be located in any of the following location:

• 400 S Woods Mill Rd, Chesterfield, MO
• 5 Penn Center Blvd, Robinson Twnshp, Pittsburgh, PA
• 305 N. Heatherwilde Blvd Ste. 220, Pflugerville, TX 78660
• 12639 West Explorer Dr Suite 100 Boise, ID 83713

Responsibilities

Team Management & Career Development

• Manage the day-to-day performance of a pharmacy operations team, including pharmacists and/or leads, as a primary duty.
• Provide regular performance feedback and longer-term career development guidance, coaching and sponsoring direct reports toward their next stage of growth.
• Drive hiring and oversee onboarding, ensuring candidates are qualified and aligned with company culture and operational standards.
• Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.
• Develop and calibrate leads, where applicable, so they can run front-line operations independently.

Operational Planning & Excellence

• Translate broader pharmacy objectives into short-term operational plans for your areas, including distributing team capacity and capability, communicating metric targets, and escalating resource gaps.
• Create and execute ongoing plans to improve the operational health of your processes, using data and judgment to maintain performance against key metrics and SLAs and to prioritize investments in operational excellence.
• Analyze productivity trends to optimize workflow and plan ahead for staffing and assignments.
• Evaluate the overall quality of team results and metrics, giving clear feedback and rationale so the team can iterate and adjust.
• Proactively identify and resolve blockers and bottlenecks, creating effective solutions or efficient workarounds.
• Partner with peer managers to coordinate resourcing and plans in support of shared and higher-level goals.
• Work with senior leaders to adjust targets when appropriate.

Clinical Safety, Compliance & Quality Assurance

• Be accountable for the clinical safety and quality of prescriptions managed and fulfilled by Blink, including related counseling, advice, and support.
• Perform audits and accuracy verifications, and participate in regulatory reviews to uphold the professional, ethical, and legal standards of pharmacy practice.
• Ensure all work is performed safely and in compliance with corporate policies and State and Federal laws.
• Proactively identify and address compliance risks or errors in operational processes.
• Ensure patient confidentiality and proper destruction of documentation containing patient information.

Complex Problem-Solving & Escalations

• Resolve complex clinical or operational issues that span multiple pharmacy products and programs.
• Own and resolve escalated patient concerns, ensuring excellent service and patient satisfaction.
• Apply an understanding of larger pharmacy and company objectives to identify and prioritize the most impactful work.

Cross-Functional Collaboration & Product Influence

• Influence product and design teams (e.g., RxOS) by bringing front-line feedback and data to improve the user experience of pharmacy products and workflows.
• Foster open communication within and across teams so everyone is aligned on goals and priorities.
• Communicate updates, changes, and best practices clearly to the team and to stakeholders.

Leadership

• Model professionalism, accountability, and excellence.
• Promote a positive, engaging environment that values teamwork, accountability, and employee satisfaction.

Requirements

• Graduated from an accredited College of Pharmacy.
• Active, unrestricted home state pharmacist license in good standing with the Board of Pharmacy.
• Licensure in other states is preferred. You will be required to obtain an Idaho pharmacist license prior to start and any additional licensure as needed.
• 6+ years of relevant experience, including 3+ years directly managing the work and performance of others, with demonstrated experience leading a team of 10 or more (which may include managing leads).
• Demonstrated ability to audit the work processes and deliverables of others, with sufficient depth in pharmacy practice to evaluate quality and compliance.
• Strong leadership and coaching skills, with the ability to motivate teams, foster accountability, and develop talent over the long term.
• Expertise in using data and technology to optimize processes and drive continuous improvement, including analyzing performance and productivity trends.
• Excellent communication skills, with the ability to partner effectively with patients, peers, product teams, and senior leaders.
• Strong technical aptitude and ability to learn complex new software.
• Sound judgment, critical thinking, and attention to detail in managing complex, dynamic operations and competing priorities.

Benefits:

• Health coverage: Medical, dental and vision options, with coverage starting on day 1. 
• Vacation: 15 days (120 hours) per year, increasing to 21 days (168 hours) after the 4th anniversary.
• Sick time: 56 hours per year, usable for yourself or a family member.
• Holidays: Observed pharmacy holidays plus 2 floating holidays per year, available after 90 days.
• Parental leave: 12 weeks paid for birthing parents and 4 weeks paid for non-birthing parents, including adoption and foster placement.
• Life and disability insurance: Company-paid short-term and long-term disability 
• 401(k): Traditional (pre-tax) or Roth (after-tax) options.
• Well-being support: An Employee Assistance Program covering counseling, life coaching, legal and financial advice.
• Perks: Free snacks and drinks at all pharmacy locations, plus regular office events.

 

#blinkindeed

Sign on bonus eligible

Responsibilities:

• Process data entry of electronic, faxed, and verbal prescriptions per Blink protocols, with a focus on complex and higher-difficulty entries
• Serve as point of contact for provider/physician communications, handling both outbound and inbound calls
• Accepts inbound provider calls through warm transfers, ensuring call context is established prior to acceptance; patient calls are not currently part of this role, responsibilities are subject to change as business needs evolve
• Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team
• Perform all tasks in a safe and compliant manner consistent with corporate policies and State and Federal laws
• Other duties as assigned in the Pharmacy Technician role

Requirements:

• Minimum 6 months prior Pharmacy Technician, or similar industry experience required
• PTCB or NHA certification required prior to joining 
• Licensure: Must hold an active Pennsylvania Pharmacy Technician license or be willing to obtain and have it approved prior to start date. 
• Professional phone presence in a support/service capacity
• Attention to detail with a high degree of accuracy
• Strong technical aptitude and ability to learn complex new software 
• Competent in basic pharmacy calculations

Shifts: Available Shift Options: 

• Rotational 40-hour per week shifts are also available between the hours of 8 AM – 9 PM EST, (Monday – Friday)

Saturday shifts rotate among the team (9 AM – 5 PM EST)  you'll always know your schedule in advance.

Location: 5 Penn Center West, Suite 200, Pittsburgh, PA 15276

Benefits:

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year 
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
• Snack & Drink Stipend – Daily at all pharmacy locations

#blinkindeed

Description:

As a Pharmacy Partner Coordinator, you will be the primary point of contact for our external pharmacy partners and will be responsible for maintaining effective communication regarding daily billing and operational inquiries to ensure shipment processing times are in accordance with company standards. You will also be responsible for managing the investigation, reporting, and patient communication for claims of potential incidents. 

Responsibilities:

• Manage all aspects of internal processing and shipping related escalations and needs, including but not limited to: 
• Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.) 
• Identify orders pending shipment on a daily basis with appropriate follow up and resolution
• Document all pertinent information and data discovery according to operating procedures
• Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners
• Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected
• Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated
• Act as intermediary for external pharmacy shipping partners:
• Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location
• Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery
• Resolve issues that may prohibit a shipment from progressing as expected
• Manage all aspects of internal claims of potential incidents, including but not limited to: 
• Monitor and manage open patient and pharmacy-reported incidents quickly and decisively
• Report required incidents in Healthicity
• Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues
• Review daily reporting to ensure the business is on target to meet and exceed outcomes
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws

Requirements:

• At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Exceptional verbal and written communication skills
• Strong analytical thinking, sound judgment, and a solid operational mindset.
• Commitment to delivering exceptional patient care
• Ability to collaborate effectively within team and cross-functionally
• Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
• Experience with Google Suite
• Experience mentoring or informally training other employees is a plus

Hours/Location:

• Location: 100% in office in Robinson Township, PA (Pittsburgh)
• Hours: Monday-Friday 10am-6pm or 12-8pm with rotating Saturdays from 9am-5pm

Benefits:

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year 
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
• Snack & Drink Stipend – Daily at all pharmacy locations

#blinkindeed