Jobs at Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

French posting

How We’ll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

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Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.

La communauté que vous rejoindrez :

La différence que vous ferez :

Une journée typique :

Votre expertise :

Votre emplacement :

En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.

Notre engagement envers l’inclusion et l’appartenance :

Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.

Nous nous efforçons également de proposer un processus de candidature et d entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.

Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.

Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.

Ce poste correspond à un poste vacant au sein de l'organisation.

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The Community You Will Join:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written. Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.

The Difference You Will Make:

The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
• Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality:Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
• Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management
• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.
• Shares ideas to improve processes and ways of working

Stakeholder engagement:You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Displays openness and approachability when resolving issues
• Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
• You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high-pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English and French, written and spoken, other languages are a plus.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work. Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

This role is newly created and does not replace or backfill an existing position.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range

$58,000—$64,000 CAD

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• We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager
• The Manager supports one or more internal CS services
• The Manager is an operational leadership role that requires substantial experience in customer service and team management
• Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills
• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s)
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing training
• For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
• Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
• Drive performance at the ambassador, team, and service level
• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
• Share input and recommendations about service target setting
• Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director
• Build and nurture an engaged and diverse team
• Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within a team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company
• Support strategic initiatives within Delivery and your service as needed
• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their teamStrong organizational skills and the ability to balance real-time and planned work are also requiredThey should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentialityDemonstrable experience in driving improved performance of teams as a line managerExperience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycleStrong communicator, with fluency, in both written and spoken, EnglishExperience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goalsAbility to work weekend days, holidays, and on-call requiredExperience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for lossesProficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressureExceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issuesCultural competency and a strong commitment to fostering diversity and inclusion within the teamStrategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvementAbility to cascade with context and lead your team through changesIn-depth understanding of customer service operations and processes; able to translate that to your teamExceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or menteeOrganized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

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The Difference You Will Make:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada.

The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day:

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing training.
• For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
• Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

Drive performance at the ambassador, team, and service level

• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
• Share input and recommendations about service target setting.
• Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director

Build and nurture an engaged and diverse team

• Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within a team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company

Support strategic initiatives within Delivery and your service as needed

• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Your Expertise:

• 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
• Demonstrable experience in driving improved performance of teams as a line manager
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
• Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
• Ability to work weekend days, holidays, and on-call required
• Strong communicator, with fluency, in both written and spoken, English

Your skills and competencies:

• Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes; able to translate that to your team
• Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
• Ability to cascade with context and lead your team through changes
• Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Your Location:

This position is Remote Eligible - Canada. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:
reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range: $94,000 – $117,000 CAD

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Airbnb Localization Manager, Canada

Overview

Airbnb is looking for an experienced Localization Manager to support international expansion and localization strategy for Canada. You will join the core leadership team in the region, shape local initiatives, and adapt global strategies to meet market needs. You will collaborate with internal stakeholders and external partners to create internationalized products that resonate with local audiences, ensuring Airbnb’s tone, style, and voice are maintained across languages.

The Difference You Will Make

Localization has evolved from translation management to driving international growth. You will help lead market strategy, support product localization efforts, and drive a high-quality, native user experience across all platforms for Canada. You will coordinate with central and local teams to influence product changes and ensure our localization standards meet Airbnb’s quality expectations.

A Typical Day

• Partner with Country Manager, Marketing Manager, Legal Counsel, Business Operations, Policy and Communications Manager to align market strategies with Airbnb’s goals.
• Share roadmaps and intent behind product updates to adapt global strategy for the target market.
• Identify market expectations and craft language strategies that offer an authentic native experience in Canada.
• Provide linguistic and cultural expertise to drive international growth and deliver the best possible user experience to the global community.
• Own localization of product naming and creative copies, representing local teams to build Airbnb’s brand in international markets.
• Initiate conversations with central and local teams to influence product changes for market needs.
• Research the needs of international users in collaboration with Consumer Insights and Research teams.
• Lead localization quality improvement initiatives and address challenges in the localization process.
• Develop and implement strategies to achieve excellence in localization quality across all platforms.
• Manage translation and QA vendors, assess metrics, and drive improvements.
• Coordinate language feedback from users and Airbnb employees.
• Develop linguistic and cultural standards and guidelines; support content copywriting for marketing initiatives.
• Work with Localization Program Managers and Linguistic QA Managers to ship top-quality products internationally.

Your Expertise

• 8+ years in product localization with a proven track record of owning localization strategy for international launches and managing language quality and content localization.
• Fluency in English and native knowledge of Canadian French is a must.
• Experience in building market strategies informed by market research and data analysis.
• Strong collaboration skills across functions to drive partnerships and initiatives forward.
• Ability to work independently and drive initiatives at a strategic level.
• Excellent project/program management, partner/stakeholder management, and cross-functional collaboration across time zones.
• Strong communication and presentation skills with the ability to manage diverse stakeholders across leadership levels.
• Self-starter, motivated, and outcome-oriented with ownership and accountability.
• Ability to operate at both strategic and tactical levels and execute in ambiguous environments.
• Ability to prioritize and manage conflicting demands.

Please submit your resume/CV in English

Your Location

This position is Canada - Remote Eligible. The role may require occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. While remote, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently eligible provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list can evolve; check with your recruiter for current eligibility.

Our Commitment To Inclusion & Belonging

Airbnb is committed to a broad talent pool. All qualified individuals are encouraged to apply. We also provide disability-inclusive application and interview processes. If you require reasonable accommodations, contact us at: reasonableaccommodations@airbnb.com with your name, role, and accommodation needs.

How We'll Take Care Of You

Base pay is dependent on factors such as training, experience, and market demands. The base pay range shown below is annualized and subject to change; roles may be eligible for bonus, equity, benefits, and travel credits.

Canada Pay Range

$91,000—$107,000 CAD

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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Job Description

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering.

As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size.

*Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.

What you'll do:

• Conduct in-person onsite home consultations and property evaluations
• Capture high-quality photos and document property conditions
• Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
• Maintain professional and responsive communication and interactions with Hosts
• Coordinate scheduling and availability through MediaBox and email communication
• Ensure timely and accurate submission of reports following each consultation

Job Description

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size. *Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs. What you'll do: - Conduct in-person onsite home consultations and property evaluations - Capture high-quality photos and document property conditions - Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates - Maintain professional and responsive communication and interactions with Hosts - Coordinate scheduling and availability through MediaBox and email communication - Ensure timely and accurate submission of reports following each consultation Who you are: - Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields - Flexible schedule - You have reliable transportation and a willingness to travel to assigned locations - You own a phone or tablet that can be used to complete reports and upload photos - Amazing communication skills - Strong attention to details - Proficient in written and spoken English - Tech-comfortable and able to complete reports via a stable internet connection - You are located within 1 hour driving distance from the job post location you are applying for Compensation Structure This opportunity offers compensation on a per-assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1-bedroom home. Average base rates within this region generally fall between $75-$90 for a 1-bedroom property. An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total. Base Compensation Example: 1 bedroom = your proposed base rate 2 bedrooms = base rate + $5 3 bedrooms = base rate + $10 Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate) Travel Compensation In addition to the consultation fee, consultants will also receive compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to. Travel compensation will range from $5 - $92 depending on the zone and the candidate’s proximity to the assigned zone. Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.

Job Description

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering.

As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size.

*Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.

What you'll do:

• Conduct in-person onsite home consultations and property evaluations
• Capture high-quality photos and document property conditions
• Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
• Maintain professional and responsive communication and interactions with Hosts
• Coordinate scheduling and availability through MediaBox and email communication
• Ensure timely and accurate submission of reports following each consultation

Job Description

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size. *Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs. What you'll do: - Conduct in-person onsite home consultations and property evaluations - Capture high-quality photos and document property conditions - Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates - Maintain professional and responsive communication and interactions with Hosts - Coordinate scheduling and availability through MediaBox and email communication - Ensure timely and accurate submission of reports following each consultation Who you are: - Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields - Flexible schedule - You have reliable transportation and a willingness to travel to assigned locations - You own a phone or tablet that can be used to complete reports and upload photos - Amazing communication skills - Strong attention to details - Proficient in written and spoken English - Tech-comfortable and able to complete reports via a stable internet connection - You are located within 1 hour driving distance from the job post location you are applying for Compensation Structure This opportunity offers compensation on a per-assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1-bedroom home. Average base rates within this region generally fall between $75-$90 for a 1-bedroom property. An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total. Base Compensation Example: 1 bedroom = your proposed base rate 2 bedrooms = base rate + $5 3 bedrooms = base rate + $10 Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate) Travel Compensation In addition to the consultation fee, consultants will also receive compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to. Travel compensation will range from $5 - $92 depending on the zone and the candidate’s proximity to the assigned zone. Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.

Job Description

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size. *Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs. What you'll do: - Conduct in-person onsite home consultations and property evaluations - Capture high-quality photos and document property conditions - Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates - Maintain professional and responsive communication and interactions with Hosts - Coordinate scheduling and availability through MediaBox and email communication - Ensure timely and accurate submission of reports following each consultation Who you are: - Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields - Flexible schedule - You have reliable transportation and a willingness to travel to assigned locations - You own a phone or tablet that can be used to complete reports and upload photos - Amazing communication skills - Strong attention to details - Proficient in written and spoken English - Tech-comfortable and able to complete reports via a stable internet connection - You are located within 1 hour driving distance from the job post location you are applying for Compensation Structure This opportunity offers compensation on a per-assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1-bedroom home. Average base rates within this region generally fall between $75-$90 for a 1-bedroom property. An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total. Base Compensation Example: 1 bedroom = your proposed base rate 2 bedrooms = base rate + $5 3 bedrooms = base rate + $10 Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate) Travel Compensation In addition to the consultation fee, consultants will also receive compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to. Travel compensation will range from $5 - $92 depending on the zone and the candidate’s proximity to the assigned zone. Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.