Jobs at Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Support Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.

The Difference You Will Make:

The Support Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Support Specialist, Premium Support, you will be responsible for providing end‑to‑end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. Support Specialist, Premium Support needs strong communication skills in English and French, problem‑solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast‑moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone
• Take end‑to‑end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate
• Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
• Understand multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders and to collaborate cross‑functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
• Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team's improvement: Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management
• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.
• Shares ideas to improve processes and ways of working
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Displays flexibility, openness and approachability when resolving issues
• Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
• You are on‑call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high‑profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive‑level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high‑pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast‑paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English, written and spoken, other languages are a plus.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

This role is for an existing vacancy within the organization.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range

$58,000 - $63,000 CAD

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams:

Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work‑related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Premium customer support at Airbnb requires English and French communication, complex case ownership, and service for guests and Hosts across Canada. This position serves customers and internal stakeholders through multiple channels.

As a Support Specialist, Premium Support, you provide end-to-end assistance to key community members, including the Luxury segment. You manage complex cases, personalize communications, and resolve issues while fostering user relationships. The work includes collaboration, feedback, and adaptable responsibilities.

Key Responsibilities:

• Interact with customers through phone, messaging, live chat, and social platforms
• Own assigned cases through complete resolution or settlement
• Escalate accurately and present options for complex problems
• Personalize communications and provide tailored recommendations
• Share process insights and support team improvement

Requirements:

• Three or more years of relevant multicultural customer service experience
• Experience handling calls and customer or client contacts
• Strong written and verbal English communication skills
• Ability to work changing weekend, holiday, morning, and evening shifts
• Residence in British Columbia, Ontario, Quebec, Alberta, or Saskatchewan

Apply premium support expertise, complex case management, and personalized service to Airbnb guests and Hosts across Canada.

Headquarters: Remote - USA

The Community You Will Join

AirCover protects Hosts and guests on Airbnb, including Host liability insurance, Experiences liability insurance and Host damage protection. As the Engineering Manager for the AirCover Insurance Platform, you will lead the system that lets Airbnb launch, price, enroll and service insurance products in new regions, and that lets the business test what drives Hosts and guests to be covered. You will lead a team of senior and staff engineers across backend engineering through the platform's next phase: from region-by-region builds to a configurable, globally scalable platform, and from ad hoc tests to a rigorous experimentation engine that raises attach rates. The team partners closely with Product, Design, Data Science, Legal, Insurance and Finance, and with teams across Airbnb that depend on AirCover.

The Difference You Will Make

• Scale the insurance platform to new countries and products by making regulatory, pricing, coverage and enrollment rules configurable rather than rebuilt for each region.
• Build the experimentation foundation that lets Product and Data Science test coverage offers, pricing, placement and messaging, and measure their effect on attach rate.
• Deliver a multi-year platform roadmap and global rollout on a fast-growing team with greenfield opportunities.
• Apply data and LLM-driven automation where it improves coverage decisions, quality and the Host and guest experience.
• Grow a team that owns initiatives end to end, in an inclusive environment that values well-being and sustainable engineering practices.

A Typical Day

• Work with senior leaders to define the long-term technical strategy and architecture for the AirCover insurance platform.
• Partner with Product, Data Science, Legal and Insurance leaders to set priorities across regional expansion, attach-rate growth and platform reliability.
• Lead the team to build reliable, auditable and scalable systems for policy and coverage management, enrollment, pricing inputs and experimentation.
• Own the team roadmap, technical direction and operational health, including incident response and on-call quality.
• Align stakeholders and adjacent teams on shared standards and a common platform approach.
• Work with data scientists and ML engineers to incorporate their insights and models into experimentation, so the business can test and improve attach rates.
• Stay close to the code through design and code reviews.
• Hire, mentor and develop engineers, and support their career growth.

Your Expertise

• 10+ years of relevant experience in the tech industry, including 5+ years as an Engineering Manager owning large-scale software systems.
• Track record of setting and holding a multi-year technical direction on a live, business-critical platform, including leading a major re-architecture or multi-region expansion while continuing to deliver.
• Depth in backend platforms, with experience in distributed systems and high-availability services. Experience with insurance, payments, fintech or other regulated domains is a strong plus.
• Strong product judgment exercised through data, including running experiments and using measurement to improve conversion or attach rate.
• Experience managing and growing senior and staff engineers, and creating an environment where they own initiatives end to end.
• Strong communication and influence with technical and non-technical partners, including Legal, Finance and Operations.
• A proven track record of fostering a culture of Diversity and Belonging within the organization and across the tech community.

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

To apply: https://weworkremotely.com/remote-jobs/airbnb-engineering-manager-payments

Headquarters: Remote- USA

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.

The Difference You Will Make:

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.

A Typical Day: 

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Your Expertise:

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

To apply: https://weworkremotely.com/remote-jobs/airbnb-operations-engineer-biztech

Airbnb Performance & Conversion Specialist

Company: Corporate Stays

Location: Remote – International

Employment Type: Freelancer Full-Time

Industry: Short-Term Rentals / Corporate Housing / Hospitality
Reports To: Head of Revenue & Distribution

About Corporate Stays

Corporate Stays is an international furnished apartment and corporate housing company operating across Canada and Latin America.

We manage a growing portfolio of professionally furnished apartments, serving corporate travelers, relocating professionals, and leisure guests through Airbnb and other booking channels.

We are looking for an analytical, proactive, and results-driven Airbnb Performance & Conversion Specialist to take ownership of Airbnb listing optimization across Canada, Panama, and Paraguay.

The goal is to improve listing visibility, attract more qualified guests, increase booking conversion, and drive revenue growth through data-driven optimization while maintaining our pricing strategy and quality standards.

Key Responsibilities

1. Airbnb Listing Optimization

• Optimize Airbnb listing titles, descriptions, keywords, and content to improve attractiveness and conversion.
• Review and reorganize listing photos, including cover photo selection and photo sequencing.
• Identify underperforming listings and prioritize opportunities for improvement.
• Improve listing presentation and ensure content accurately reflects each property.
• Test optimization strategies and monitor their impact on performance.

2. Performance Analysis & Conversion Improvement

• Analyze Airbnb listing traffic, booking conversion rates, search visibility, and click-through rates.
• Identify listings receiving traffic but generating insufficient reservations.
• Investigate factors affecting listing performance and develop corrective action plans.
• Monitor the results of implemented changes and identify successful optimization strategies.
• Coordinate with the Revenue Management team to identify opportunities to improve revenue performance without independently changing prices.

3. Listing Quality & Accuracy

• Maintain accurate and consistent listing information across all three markets.
• Verify descriptions, amenities, property specifications, and other listing details with local teams.
• Identify and correct outdated, incomplete, or inaccurate information.
• Maintain professional presentation standards across the active Airbnb portfolio.
• Conduct regular listing audits and document quality improvements.

4. Optimization Strategy & Collaboration

• Audit Airbnb listings across Canada, Panama, and Paraguay.
• Identify high-potential listings and develop prioritized optimization plans.
• Coordinate with Revenue Management, Distribution, Reservations, and local Operations teams.
• Recommend new photography or additional property information when needed.
• Propose and implement listing experiments within the scope of authorized responsibilities.
• Maintain a shared optimization tracker documenting changes, priorities, and results.

5. Reporting & Accountability

• Maintain an up-to-date Airbnb Performance & Optimization Tracker.
• Submit a concise monthly performance report by the 5th of each month, covering the previous calendar month.
• Report performance by country and across the consolidated portfolio.
• Identify the ten most significant improvements completed and the ten listings requiring the most attention.
• Track progress against agreed KPIs and recommend actionable improvements based on data.

Required Qualifications

• Proven experience managing and optimizing Airbnb listings.
• Strong understanding of short-term rental booking conversion, search visibility, click-through rates, and listing performance.
• Experience improving listing titles, descriptions, photo selection, and property presentation.
• Strong analytical skills and the ability to interpret performance data and translate it into actionable improvements.
• Proficiency in Google Sheets or Excel and performance tracking.
• Excellent organizational skills and attention to detail.
• Ability to work independently, prioritize tasks, and manage a large portfolio across multiple countries.
• Excellent written and spoken English.
• Experience with property management systems (PMS) and short-term rental analytics tools is an asset.
• Experience managing international or multi-market portfolios is highly desirable.

Key Performance Indicators (KPIs)

Performance will be evaluated based on measurable results across Canada, Panama, and Paraguay.

• Booking Conversion Rate: Target a minimum 15% improvement compared with the approved baseline.
• Revenue per Available Night (RevPAN): Target a 10% improvement compared with the approved, seasonally adjusted baseline.
• Search Click-Through Rate (CTR): Target a 15% improvement compared with the approved baseline.
• Monthly Listing Optimization: Complete at least 30 meaningful listing optimizations per month.
• Listing Quality & Accuracy: Maintain at least 95% compliance with the approved listing audit checklist.

Performance targets will be evaluated using agreed measurement methods and reliable data, taking seasonality, booking volumes, and external factors into account.

First 90 Days

Month 1 – Audit, Baseline & Strategy

• Audit the active Airbnb portfolio across all three markets.
• Establish baseline performance metrics using available historical data.
• Identify underperforming and high-potential listings.
• Create a shared optimization tracker and prioritized 60-day action plan.
• Validate KPI definitions and reporting methods with management.

Month 2 – Implementation & Optimization

• Complete at least 30 meaningful listing optimizations.
• Prioritize listings with high traffic but low conversion.
• Improve listing content, photos, accuracy, and presentation.
• Begin measuring the impact of implemented changes.
• Submit the first monthly KPI report.

Month 3 – Scaling & Performance Validation

• Complete at least 30 additional meaningful optimizations.
• Evaluate results from previous improvements.
• Apply successful strategies across additional listings.
• Identify recurring performance issues and recommend solutions.
• Present a 90-day performance summary and recommendations for the next quarter.

What We Offer

• Full-time remote position with an international company.
• Opportunity to manage Airbnb performance across Canada and Latin America.
• Direct impact on booking conversion, revenue growth, and portfolio performance.
• Clear performance expectations and measurable objectives.
• Opportunity for long-term professional growth within Corporate Stays.

Who We Are Looking For

We are looking for someone who combines analytical thinking, creativity, and commercial awareness. The ideal candidate takes initiative, identifies opportunities without waiting for instructions, and understands that successful listing optimization goes beyond improving appearance: it must generate measurable improvements in visibility, qualified bookings, and revenue.

If you have a strong background in Airbnb optimization and enjoy turning performance data into tangible business results, we would love to hear from you.

Originally posted on Himalayas

The Community You Will Join

Organic search is one of Airbnb's largest and most efficient acquisition channels, and the rise of AI answer engines is reshaping how travelers discover places to stay, things to do, and trusted Hosts. This role sits at the intersection of growth marketing, content strategy, and emerging AI search behavior, partnering closely with product, engineering, content, and data science teams to make Airbnb the trusted source that search engines and AI models cite.

The Difference You Will Make

As Senior Growth Marketing Lead, SEO, AEO, GEO, you will own the strategy and day-to-day execution for how Airbnb shows up in Google, AI Overviews, ChatGPT, Gemini, Perplexity, and the assistants that come next. You are an execution-focused operator with a career built in SEO — you write your own SQL, size opportunities from raw data, and ship. Success in this role means measurable gains in organic visibility, rankings, AI citations, traffic, bookings, and downstream conversion, along with a measurement framework that proves the business value of organic channels. This is a chance to define what AEO and GEO mean for Airbnb and build the playbook others follow.

A Typical Day

• Own the organic growth strategy and content roadmap across SEO, AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization) — covering technical SEO, content, on-site experience, and visibility in AI assistants such as ChatGPT, Google AI Overviews, Gemini, and Perplexity.
• Manage internal content strategy for these acquisition channels: set priorities, briefs, templates, and quality standards for content and landing pages that drive organic and AI-referred traffic.
• Run the channel hands-on — pull and analyze your own data in SQL, size opportunities, prioritize by impact, and drive launches and experiments from backlog to measured result.
• Lead cross-functional relationships with product and engineering teams, embedding SEO and AEO best practices into web properties, app surfaces, and structured data.
• Improve how well AI models understand Airbnb's listings, product, and policies so they represent Airbnb accurately and cite it as a source.
• Build and evolve the measurement framework for SEO, AEO, and GEO — attribution models, leading and lagging indicators, dashboards, and revenue impact — including the ability to demonstrate the value of work that's difficult to attribute, such as preventive technical work or emerging AI channels.
• Establish Airbnb's point of view on how AI-generated answers are reshaping travel discovery, and translate complex technical concepts into clear business narratives for senior leaders.

Your Expertise

• 10+ years of experience in SEO, including 2+ years in a senior/leadership capacity engaging with executives.
• Strong SQL skills, writing your own queries to analyze crawl, log, search console, and conversion data without relying on analysts for core questions.
• Proven track record of shipping SEO programs at scale and driving significant organic growth, from prioritization through launch and measurement.
• Expertise in both technical SEO and content strategy, including site architecture, structured data, indexation, and content quality.
• Working knowledge of how AI-powered search and answer engines operate (LLM-based retrieval, citation behavior, entity recognition), with a clear point of view on how to optimize for them.
• Strong analytical foundation, comfortable with attribution challenges and building measurement frameworks that quantify the business impact of organic channels.
• Experience working cross-functionally with engineering, product, content, and data science teams to implement SEO and AEO improvements at scale, and a track record of developing and retaining high-performing teams.
• Preferred: experience in a two-sided marketplace or travel business where listing, location, and user-generated content pages are major organic surfaces; background in international SEO across multiple markets and languages; experience building programmatic or product-led SEO at scale; early-mover experience in AEO/GEO visibility monitoring and optimization; hands-on skill with Python, BigQuery, or similar tools and log/crawl analysis at scale.
• Bachelor's degree or equivalent combination of education and progressive experience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

Originally posted on Himalayas

TreowGroup Recruitment, on behalf of our Luxury Hotel client located in Stratford, ON, is hiring for a Cleaner to support the cleaning and turnover of multiple commercial and hospitality properties. This is a hands-on role with independence and pride in work.

The position is a 6-week contract with an immediate start, offering approximately 40 hours per week at $25.00 per hour. Flexible schedule including weekends; primary properties are walkable and no company vehicle is provided.

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.

The Difference You Will Make:

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.

A Typical Day:

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Your Expertise:

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

Originally posted on Himalayas

Headquarters: United States
URL: https://careers.airbnb.com/life-at-airbnb/

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Senior Quality Lead, Volume Tiers is the single accountable leader for quality measurement, insights, and continuous improvement across Airbnb's highest-volume Community Support functions. This role owns the end-to-end quality program for:

1. Global English (GE)
2. Rest of World (ROW; which is comprised of 9 different languages)
3. Elevated Support

GE and ROW span across multiple service tiers: Resolutions 1, 2, and 3, Dedicated Service Support (DSS), Dedicated Managed Host Support (DMHS); supported across a global partner network operating 24/7 in dozens of languages.

The Difference You will Make:

This is a senior leadership role operating at the intersection of strategy and execution. The Senior Quality Lead will break down silos within the Quality organization, establish a unified operating model, and leverage AI-powered tools to scale quality insights. This leader will work closely with Service Delivery, Training, Business Process Improvement, and other stakeholders to ensure alignment on priorities, remediate issues, and ensure Airbnb is providing its global partner network a unified set of priorities.

The successful candidate will establish themselves as a credible partner to stakeholders and be recognized internally as the voice of quality for the Volume Tier portfolio.

A Typical Day:

Strategic Leadership & Program Ownership

• Own and execute the Volume Tier quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact.
• Consolidate fragmented QA frameworks across GE and ROW into a unified operating model, eliminating inconsistent processes, divergent NPS detractor approaches, and incompatible quality signals.
• Represent Volume Tier quality in WBRs, MBRs, QBRs, and cross-functional planning forums; bring a proactive, narrative-led perspective that gives leadership visibility before problems surface in operational reviews.

Measurement & Quality Execution

• Oversee QA evaluation execution across all Volume Tier partner sites globally, ensuring consistent application of QA processes and frameworks.
• Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching.
• Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes.
• Ensure every evaluation closes with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time.

Insights, Reporting & Stakeholder Partnership

• Establish automated KPI reporting across all Volume Tier sites, tiers, and languages, eliminating manual processes.
• Unify NPS detractor analysis across GE and ROW, ensuring global patterns surface in real time.
• Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness.

AI & Technology Enablement

• Lead the deployment of AutoQA (via Observe.AI) across Volume Tiers; partner with the Platform team to ensure appropriate sequencing.
• Build and govern a clear accountability framework for AI-assisted quality tools and processes.

People & Culture Leadership

• Lead a globally distributed team of Partner Quality Leads and Quality Insights Analysts.
• Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing.
• Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement.
• Partner closely with peers to ensure one consistent quality voice across the portfolio.

Your Expertise:

• 12+ years of experience in Customer/Community Support, Quality Assurance, or Contact Center Operations, with direct accountability for large-scale, multilingual QA programs.
• 5+ years managing globally distributed QA teams across multiple languages, regions, and partner organizations in a 24/7 support environment.
• Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred
• Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment.
• Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments.
• Demonstrated track record of leading quality transformation, consolidating fragmented programs, driving measurable improvement in NPS/CSAT, and QA calibrations.
• Experience deploying or scaling AI/ML assisted QA tools (AutoQA, predictive NPS/CSAT).
• Strong executive presence: able to influence senior stakeholders, present a unified quality narrative in leadership forums, and drive alignment across stakeholders.
• Experience managing vendor partner governance: calibration oversight, performance improvement plans, and escalation frameworks.

Preferred

• COPC certification; Six Sigma Green or Black Belt.
• Experience with Observe.AI.
• Background in program management, change management, or organizational design within a high-growth tech environment.
• Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies).

Your Location:

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

This role is newly created and does not replace or backfill an existing position.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range

$160,000—$200,000 CAD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

To apply: https://weworkremotely.com/remote-jobs/airbnb-senior-manager-quality-volume-tiers

The Community You Will Join:

Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.

The Difference You Will Make:

As a Senior Staff Software Engineer on the Content Platform team, you'll set the technical direction for the org's transformation into an AI-driven system that turns a marketing brief into a fully realized campaign in minutes, not months. You'll own the technical strategy across a complex, multi-team surface area spanning a CMS platform, no-code authoring tools, rendering infrastructure, and an emerging agentic layer, all operating at a scale where the content produced is consumed by millions of Airbnb users daily. You will partner with engineering leadership, product, design, and marketing stakeholders across the company to define multi-year technical strategy, resolve the org's hardest cross-team technical challenges, and raise the bar for engineering excellence across Marketing Technology.

A Typical Day:

As a Senior Staff Software Engineer on Content Platform, you will:

• Define and drive technical vision and strategy for the Content Platform org, ensuring architectural decisions scale across teams and align with broader company technology direction.
• Identify and resolve the highest-leverage, most ambiguous technical problems that span multiple teams or systems, often before they become visible to others.
• Lead architecture and design reviews across the org, setting technical standards and driving consistency in engineering practices.
• Mentor and grow Staff and senior engineers, and act as a technical multiplier by scaling your judgment and expertise across the broader organization.
• Partner directly with engineering leadership, product, design, and marketing/business stakeholders to align technical strategy with business priorities and influence roadmap decisions at the org level.
• Represent Marketing Technology in company-wide technical forums, driving adoption of best practices and shaping technical direction beyond your immediate team.
• At Senior Staff level, our engineers are expected to operate with organization-wide scope and impact, setting technical direction that shapes how multiple teams build and scale, while remaining deeply hands-on when it matters most.

Your Expertise:

• 15+ years of hands-on software engineering experience, including a track record of technical leadership at organizational scale
• Bachelor's and/or Master's/PhD degree, preferably in CS, or equivalent experience
• Deep expertise in backend systems and large-scale, service-oriented and distributed architectures
• Proven experience architecting and scaling agentic or AI-driven systems in production
• Experience with Java, and/or Kotlin, LangGraph, GraphQL, relational and NoSQL databases, caching solutions like Redis, and microservice architecture
• Demonstrated ability to set technical vision and drive execution across multiple teams and stakeholders, with a track record of influencing engineering culture and standards beyond a single team
• Passionate about efficiency, availability, and system quality at scale
• Past experience with Marketing Technology or Growth platform systems is a plus
• Exceptional communication and cross-functional influence skills, with experience driving initiatives that span teams, departments, and leadership

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Originally posted on Himalayas

The Community You Will Join:

Guest & Host Technology builds the end-to-end experience that connects people around the world: from the first search to the moment a trip becomes a memory. Because that experience lives natively on iOS and Android, with no cross-platform framework in between, we're looking for engineers who move fluidly across both platforms to keep architecture, performance, and product quality coherent everywhere our guests and hosts show up.

The Difference You Will Make:

We're looking for a Senior Software Engineer who can operate as a true dual-platform native engineer — someone with solid, current fluency in both iOS and Android. You'll own features end-to-end across both apps, and you'll be one of the people trusted to make architectural calls that need to hold up identically on Swift and Kotlin.

You'll write production code on both platforms, and you'll also be expected to think beyond any single feature: flagging where our two native codebases are drifting apart, where a shared contract (like our GraphQL client layer) needs to evolve, and helping less experienced engineers ramp into dual-platform work.

A Typical Day:

• Design and ship features across our iOS (Swift) and Android (Kotlin) native codebases, often the same initiative, shipped in parallel on both platforms
• Partner with design and product to translate one product spec into two platform-idiomatic implementations, rather than porting one platform's UI onto the other
• Uphold architecture, performance, and app-size standards that apply equally to both platforms
• Weigh in on shared client contracts (schema, logging, testing frameworks) consumed by both apps, and flag when a change would let the platforms drift apart
• Help other engineers ramp into dual-platform work through pairing and code review
• Participate in technical reviews and architecture discussions where your judgment is expected to span both platforms, not just one

Your Expertise:

• 6+ years of professional software engineering experience, with deep, current, hands-on expertise in both native iOS (Swift, UIKit/SwiftUI) and native Android (Kotlin, Jetpack Compose), not legacy exposure to one platform and active work on the other
• A track record of independently shipping medium-to-large complexity features on either platform without ramp-up, and the ability to read, debug, and reason about the other platform's code even where you're less deep
• Solid opinions on mobile architecture, backed by experience keeping two independent native codebases coherent at scale
• Comfort owning a feature end-to-end with real ambiguity, and identifying when a decision needs to be escalated versus made independently
• Experience partnering closely with design and product to translate ambiguous requirements into concrete, platform-appropriate implementations
• A pragmatic view on cross-platform tooling — you understand why fully native matters here, and you're not looking for a role where you can lean on React Native or Flutter instead of doing the harder, more durable work

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

Originally posted on Himalayas