Service Delivery Jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit All your information will be kept confidential according to EEO guidelines.

Job Title: Video Teleconferencing Services Operations Location: USFF Norfolk, Virginia at a Government facility/site Clearance: Secret Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. PROGRAM DESCRIPTION: This role will be supporting the U.S. Fleet Forces Command (USFF) Headquarters (HQ) at USFF Norfolk, Virginia at a Government facility/site. As a member of their USFF Communications and Information Systems Division (N6) Support Team, you will significantly contribute to Navy Fleet Readiness and Homeland Security. The team is involved in information technology (IT) support tasks including but are not limited to Program Management support, Network Engineering support, Maritime Operations Center/Tactical Systems support, Video Teleconferencing and Audio/Visual support, Portal Management and Application Development support, Staff IT Business Process/IT Services support, Information Assurance (IA)/Certification and Accreditation support, Database Administration support, Communications Security/EKMS support, and general IT support, as well as maintenance, updating and enhancement of developed application/software. Job Responsibilities: • Responsible in organizing and scheduling a variety of requested VTC bridging appointments using a variety of tools and methods of connectivity make best use of available resources. Communicate the details of these appointments to all parties concerned including changes. • Provide a competent level of technical support for handling the initial and advanced reported problems requiring troubleshooting and analysis methods. Support is primarily for the staff and secondarily extended to all VTC customers and users in the DOD that interface with USFF via VTC • Must ensure USFF remains 98%+ operational capable and compliant with all industry, Navy and DOD mandated AV and VTC standards. • Consults, reviews and performs VTC systems scheduling and facilitation for all VTC systems primarily within USFF Headquarters and secondarily to partner DOD organizations. • Analyze, consult and recommend VTC repair and upgrades to increase and maintain operational efficiency and global interoperability. This extends to the USFF Maritime Operations Center. • Responsible as for all VTC facilities to constantly oversee and monitor the daily operations and issues to ensure technical and operational problems are identified early, to receive the appropriate corrective maintenance action. • Recommended and implement immediate solutions to known problems as they occur. • Responsible for ensuring internal security standards are adopted and maintained for all AV and VTC systems with USFF Headquarters • Independently plan, schedule and carry out responsibilities. • Resolve complex problems, keeping government lead informed of controversial issues that arise. • Provide professional multimedia presentation and VTC support which includes setup, operations, maintenance and configuration management of conference rooms, auditoriums and operations centers with these capabilities. Job Requirements: • In depth knowledge of VTC operations, management techniques, devices, methods, services and standards. • In depth knowledge of specialized communications processes and techniques utilized in the interface of VTC systems. In depth knowledge of DOD and DON communications concepts, principles, practices, procedures, long range objectives and techniques applicable to VTC systems. • In depth skill and ability to operate highly complex and modern VTC systems. • In-depth skill in determining the feasibility of using newly developed equipment and techniques to perform specific VTC functions. • In depth skill in facilitating high profile AV and VTC requirements in support of Four-Star Military Flag Officers and Senior Executive equivalents. • 5 Years active and recent experience in Video Teleconferencing Call management for the DOD. • In depth knowledge of VTC operations, management techniques, devices, methods, services and standards. • In depth knowledge of specialized communications processes and techniques utilized in the interface of VTC systems. In depth knowledge of DOD and DON communications concepts, principles, practices, procedures, long range objectives and techniques applicable to VTC systems. • In depth skill and ability to operate highly complex and modern VTC systems. • In-depth skill in determining the feasibility of using newly developed equipment and techniques to perform specific VTC functions. • In depth skill in facilitating high profile AV and VTC requirements in support of Four-Star Military Flag Officers and Senior Executive equivalents. • 5 Years active and recent experience in Video Teleconferencing Call management for the DOD. • Must have an active Secret clearance. • Must have CompTIA SEC+

About Avahi Avahi Inc. is a rapidly growing startup and an AWS Advanced Tier Partner, specializing in providing cutting-edge cloud solutions and professional services. Our mission is to drive digital transformation and cloud adoption for our clients, leveraging AWS's extensive suite of services. Job Overview We are seeking a dynamic and experienced Technical Project Manager to join our team. The successful candidate will own customer communication and manage the entire project lifecycle for enterprise cloud engagements, ensuring successful delivery of cloud and GenAI solutions. This role requires a proactive leader with a strong technical background, structured project management discipline, senior-stakeholder management skills, and the ability to manage multiple projects simultaneously. Key Responsibilities Customer Communication: Own and manage all customer communications throughout the project lifecycle, ensuring transparency and satisfaction. Stakeholder Management: Independently identify, engage, and manage stakeholders across the customer organization — including business, technical, and executive stakeholders — rather than relying on a single point of contact for requirements or direction. Project Kickoff and Onboarding: Schedule and facilitate internal and kickoff calls, onboard the team and customers for project delivery. Project Management: Create and manage the lifecycle of projects using Jira boards, ensuring all tasks are tracked and completed on time. Structured Status Reporting: Drive daily and weekly status communication using structured PM frameworks such as RAID (Risks, Assumptions, Issues, Dependencies), RAG (Red/Amber/Green) status, and YTB (Yesterday/Today/Blockers) — rather than unstructured, plain-text updates. Timely Updates: Provide regular, consolidated project updates to leadership, customers, and AWS sellers, ensuring all stakeholders are informed. Timesheet Review and Approval: Review and approve delivery team timesheets to ensure accurate billing and project tracking. Team Allocation: Update allocation boards for teams in Clockify, ensuring efficient resource management. Project Ownership: Be the project owner, driving delivery for successful outcomes and customer satisfaction. KPI Management: Drive the three key KPIs: keeping the project within budget, ensuring timely delivery, and achieving CSAT scores of 8 and above — with the ability to clearly explain the process and metrics used to achieve these outcomes. Multi-Project Management: Take on and manage multiple projects simultaneously, ensuring all are delivered successfully. Project Retrospectives: Conduct retrospectives for projects as needed to identify areas for improvement and ensure continuous improvement. Scope Management: Recognize changes in project scope and facilitate the creation of change orders to manage project changes effectively. Budget and Timeline Tracking: Keep track of and drive project budgets and timelines, ensuring financial and temporal goals are met. Risk Management: Manage a risk register and develop mitigation plans to address potential project risks proactively. Requirements: Experience Extensive experience managing AWS professional services engagements, with a proven track record of owning delivery for complex, high-value, multi-stakeholder projects. Demonstrated experience managing enterprise clients (large, multi-stakeholder customer organizations) — able to speak in specific, verifiable detail about the engagements, budgets, and stakeholders involved. Proven, explainable track record of on-time delivery and CSAT outcomes — candidates should be able to walk through the actual process, tools, and metrics used to achieve any delivery/CSAT numbers cited on their resume. Experience working with Jira for project management. Familiarity with Clockify or similar time-tracking tools is a plus. Project Management Skills Working knowledge of core PM frameworks used for status reporting and risk tracking — RAID, RAG, and YTB — and ability to apply them in daily/weekly stakeholder communication. Strong, independent stakeholder management skills: able to gather requirements directly from multiple stakeholders (not solely through a single technical escalation point such as a CTO), manage competing priorities, and communicate consolidated (not plain-text) updates. Strong organizational skills and the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams at all levels, including executives. Technical & GenAI Awareness Solid technical understanding of the AWS services relevant to the projects being managed, with the ability to explain project architecture and delivery approach beyond a surface level. Working awareness of GenAI fundamentals and modern agentic frameworks (e.g., multi-agent orchestration concepts) sufficient to manage GenAI-related delivery workstreams and speak credibly with technical stakeholders. Certifications (Preferred) AWS Cloud Practitioner certification preferred. Certified Scrum Master (CSM) preferred. Benefits Why Join Avahi? Be part of a fast-moving startup with a dynamic and collaborative culture. Opportunity to work with cutting-edge AWS technologies and drive meaningful cloud transformation for clients. Competitive salary and benefits package. Professional growth and development opportunities. If you are a motivated and experienced Technical Project Manager with a passion for cloud technology and customer success, we encourage you to apply and join our innovative team at Avahi Inc. #LI-Remote