Professional Services Jobs

(ID: 2026-2991) Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH). Axle is seeking a Biologist to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute on Deafness and Other Communication Disorders (NIDCD) located in Bethesda, MD. Benefits We Offer: 100% Medical, Dental & Vision Coverage for Employees Paid Time Off and Paid Holidays 401K match up to 5% Educational Benefits for Career Growth Employee Referral Bonus Flexible Spending Accounts: Healthcare (FSA) Parking Reimbursement Account (PRK) Dependent Care Assistant Program (DCAP) Transportation Reimbursement Account (TRN) Position Overview The Biologist provides advanced scientific and technical support to the Laboratory of Cell Structure and Dynamics within the National Institute on Deafness and Other Communication Disorders (NIDCD), Division of Intramural Research. The position supports investigations of inner ear cellular biology through the design and execution of laboratory experiments, preparation and analysis of biological specimens, management of transgenic mouse colonies, and collection and interpretation of microscopy data. A Master's degree is required, with a preferred field of study in Miscellaneous Biology. Familiarity with state-of-the-art confocal microscopy systems, computational analysis of microscopy data, transgenic mice and mouse colony management, and sample preparation for confocal microscopy is preferred. Certifications & Licenses Master's degree Field of Study Miscellaneous Biology Software Microsoft Office Skills Familiarity with state-of-the-art confocal microscopy systems Experience with computational analysis of microscopy data Experience with transgenic mice and mouse colony management Experience with sample preparation for confocal microscopy Deliverables Data Analysis and Reports: Written summaries of experimental findings, including figures and interpretations, delivered as needed for internal review, publications, and presentations — Ad-Hoc Literature Summaries: Periodic summaries of relevant scientific literature to support experimental design and methodology selection — Ad-Hoc Laboratory Management Records: Up-to-date inventory logs, reagent tracking, and equipment maintenance documentation — Ad-Hoc Progress Updates: Provides updates (oral or written) during lab meetings or as requested by the COR or on-site manager — Ad-Hoc Statement of Work Details Perform sample preparation for studies of rodent inner ear cellular biology — 1 Collect and analyze biological data about relationships among and between organisms and their environment — 2 Operate laboratory equipment to analyze samples — 3 Analyze laboratory findings — 4 Program and use computers to store, process, and analyze data — 5 Provides technical experience needed to assist in studying the basic principles of plant and animal life Assists with performing basic laboratory experiments and procedures Prepares, organizes and maintains various lab samples, supplies, and equipment Learns new laboratory techniques and procedures Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed. The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate. Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. Salary Range $75,000 — $83,000 USD

Are  you  a  detail-oriented  and   persistent professional  who enjoys  proving the case  for  credit , and getting results  for your clients?  As our  Cred it Resolution  &  Ve ndor R elations  Specialist,  you’ll   be responsible for  converting  identified  vendor credit opportunities into realized savings for DSQ Discovery software clients.  You  w ill  work  the f ollow-up process with  client  vendors until the credit is issued,  applied  or otherwise resolve d.    This role is part detective , part  communicator ,  and pa rt client champion —  you’ll  dig into billing details, confirm what is owed, professionally  engage  vendors for resolution, and  keep clients up to speed on your results . The right person will enjoy solving problems, following the details through to the finish line, and  adding  value  to  our customer’s  professional vendor relationships along the way. Who You Are Morally anchored FIDO – Figure It the DSQ Out  a.k.a  Creative, Resilient, Doggedness Optimistic Technologically  curious Collaborative yet independently accountable Process-minded with strong attention to detail Confident communicator able to simplify information clearly W hat  You’ll  Do Review  vendor credit opportunities   identified  by DSQ Discovery software ,  validate  the credit amount and supporting documents , and pursue  credit  resolution through vendor  engagement . Track  vendor responsiveness,  and  results  realized  to  include  client reporting and vendor performance insights. Why Join Us At DSQ, your work will directly help clients recover real dollars. This role  is very much a communications role, backed by numbers and documentation,  which resul ts in measurable outcomes for DSQ Discovery clients. You’ll   be on our  Professional Services team  in a collaborative, pod-based environment where follow-through matters and wins are visible.  It’s  meaningful work with people who want to  be here at DSQ Technology. We’re  a growing Pittsburgh-based company where your voice is heard, your ideas for process improvement are welcomed, and your work has tangible impact.  This  role sounds interesting to  you  DSQ  is a place where your effort turns into meaningful results. Company Overview At DSQ  Technology  LLC, our vision is a world where business leaders can confidently make informed decisions using  real-time  data. Right  now,  we want to help you make an informed decision about what it is like for you to work at DSQ. We are a small and growing business, so your impact can be limitless. If you are tired of being “just a number ”,   come be  heard and involved at DSQ. Our team consists of problem solvers who bring solutions to better serve our clients in achieving their goals. We hire critical thinkers who look at challenges as opportunities and actively tackle obstacles. DSQ offers t hree  primary products, Pioneer , Hauler,  and Discovery. Our mission is to make waste & recycling easy to  manage for  managers and brokers. Our products unlock the data lost in invoices, contracts, sensors, and other data sources. This information is used to empower people and businesses to make ideal operational decisions in real time. Benefits and Perks Medical/Dental/Vision, Flexible Spending Accounts, Company Paid Life & Disability Insurance, Voluntary Life Insurance, 401k with Company Match, Tuition Reimbursement, Maternity Leave, Paid Holidays, Vacation, Sick Leave, Voting Leave, Company-Sponsored Events, Company Paid Parking if located in Pittsburgh, PA

Join beqom, where tech meets impact beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fuelled by beqom pay intelligence. Role Overview As Resource Manager, you sit within the PMO function of beqom’s Professional Services (PS) organisation and own how we plan, deploy, and optimise our PS workforce. You are the custodian of our Professional Services Automation (PSA) platform, Kantata, and of the data, models, and processes that sit on top of it. Your work ensures the right people, with the right skills, are on the right customer engagements at the right time, while giving leadership a clear, real-time view of capacity, utilisation, and the revenue our resourcing decisions generate. This is a central operational role: you translate the sales pipeline and delivery backlog into a workforce plan, keep the staffing model accurate, and turn resourcing and delivery data into reporting that is trusted and used across beqom. What you'll be doing PSA Platform Administration (Kantata) Act as the system owner and administrator of Kantata , covering configuration, user and role management, workflows, templates, permissions, and data integrity. Define and enforce standards for how projects, tasks, roles, rates, and time are set up and maintained in the tool so data is consistent and reliable. Own timesheet and time-tracking governance, ensuring timely and accurate submission and approval across the PS team. Manage integrations and data flows between Kantata and adjacent systems, CRM (HubSpot), finance (Sage Intacct), and HR systems, working with Operations and system owners to keep them accurate. Provide day-to-day support, training, and enablement to PS users and act as the escalation point for tool issues and enhancement requests. Skills & Capability Management Build and maintain an accurate, up-to-date skills matrix covering all PS resources, including skills, certifications, product and domain expertise, languages, and proficiency levels. Keep resource profiles current in Kantata so that assignments can be matched to verified skills and availability. Identify capability gaps against current and forecast demand and feed these into hiring, partner/subcontractor, and training plans. Workforce & Capacity Planning Build and maintain the beqom PS staffing model, translating the sales pipeline and delivery backlog into forecast resource demand. Run rolling capacity vs. demand analysis to surface shortfalls and over-capacity before they affect delivery, and recommend actions, hire, reskill, reallocate, or engage partners. Monitor and forecast billable utilisation, minimising unbilled time by proactively redeploying resources to engagements, internal projects, or training. Partner with PS leadership and Talent Acquisition to inform hiring and reskilling plans that keep capacity aligned to forecast demand. Resource Assignment & Deployment Assign resources to customer engagements based on skills, availability, development goals, and cost, balancing customer needs with utilisation targets. Run the resourcing process end to end, managing incoming demand, resolving conflicting requests, and keeping assignments and forecasts current in Kantata. Manage pre-assignments, confirmations, and changes, giving delivery and account teams clear visibility of who is committed where and when. Act as a key contributor to PS margin improvement, track the drivers of margin (utilisation, staffing mix, blended internal/partner rates, and cost) and surface risks and opportunities to PS leadership. Model the margin impact of resourcing options and use it to inform assignment and capacity decisions. Partner & Extended Workforce Management Treat partners, subcontractors, and other external resources as part of the managed capacity pool, maintaining their profiles, skills, and availability in Kantata alongside internal resources. Work with the wider Delivery team to decide when to deploy partner capacity versus internal resources, and design blended staffing that balances cost, margin, skills, and delivery risk. Coordinate onboarding and offboarding of partner resources in the PSA tool, ensuring correct roles, cost rates, and bill rates are set up before assignment. Manage partner demand end to end, from requesting resources against a statement of work through to assignment, time capture, and invoicing. Ensure partner time is captured and approved in Kantata so that partner-delivered work is billed and recognised correctly, and reconcile partner cost and invoices with Finance. Track partner utilisation, cost, and margin contribution, and feed partner capacity and performance data into workforce planning and reporting. Finance, Billing & Revenue Operations Work with Finance to ensure PS can accurately book, forecast, and recognise revenue through effective use of Kantata. Maintain rate cards, cost rates, and project financial settings in the PSA tool so that margin, billing, and revenue data are correct. Support month-end close, revenue recognition, and billing accuracy by keeping time, cost, and project data clean and reconciled between Kantata and Sage Intacct. Provide resourcing and utilisation inputs to PS financial forecasting, backlog, and revenue-planning cycles. Reporting, Analytics & Dashboards Produce operational reporting and dashboards covering utilisation, capacity, staffing, backlog, margin, and delivery KPIs, for use across PS, Finance, and executive leadership. Maintain a single, trusted source of resourcing and delivery metrics and define the KPIs and definitions behind them. Turn data into insight and clear recommendations for leadership, not just reports. Process & Continuous Improvement Own and continuously improve resource management processes, standards, and governance within the PMO. Champion better adoption and value from Kantata, rolling out new features and ways of working. Contribute to wider PMO and PS operational initiatives as the practice scales. Skills & Experience What you'll bring Proven experience in resource management, workforce and capacity planning, or PS operations, ideally within a SaaS, consulting, or technology Professional Services organisation. Hands-on experience administering or acting as a power user of a PSA tool, Kantata (Mavenlink) strongly preferred; experience with a comparable PSA tool is valued. Strong analytical and data skills, with advanced Excel or Google Sheets and confidence building models, dashboards, and reporting. Strong commercial acumen with a clear understanding of the levers of Professional Services margin, utilisation, leverage, rates, cost, and mix, along with a track record of using data to improve them. Excellent stakeholder management and communication skills in English, with the ability to influence delivery, finance, and leadership stakeholders. Highly organised, able to balance multiple competing priorities and resolve resourcing conflicts calmly and fairly. A proactive, problem-solving mindset with strong attention to data quality and process discipline. Experience managing a blended workforce of internal and partner/subcontractor resources, including partner onboarding, rates, and cost reconciliation. Bonus points if you have Experience implementing or optimising a PSA tool, Kantata implementation experience is a strong plus. Familiarity with HubSpot and Sage Intacct and their integration with PSA tooling. Experience working in an enterprise SaaS or HRIS implementation environment. Knowledge of BI or reporting tools such as Power BI, Tableau, or Kantata Insights. Additional European languages, please indicate in your CV with proficiency level. Why join us? Your career, your design. Unleash your ambition in our dynamic, autonomous environment. Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work. Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.

Join beqom, where tech meets impact beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fuelled by beqom pay intelligence. Role Overview As Resource Manager, you sit within the PMO function of beqom’s Professional Services (PS) organisation and own how we plan, deploy, and optimise our PS workforce. You are the custodian of our Professional Services Automation (PSA) platform, Kantata, and of the data, models, and processes that sit on top of it. Your work ensures the right people, with the right skills, are on the right customer engagements at the right time, while giving leadership a clear, real-time view of capacity, utilisation, and the revenue our resourcing decisions generate. This is a central operational role: you translate the sales pipeline and delivery backlog into a workforce plan, keep the staffing model accurate, and turn resourcing and delivery data into reporting that is trusted and used across beqom. What you'll be doing PSA Platform Administration (Kantata) Act as the system owner and administrator of Kantata , covering configuration, user and role management, workflows, templates, permissions, and data integrity. Define and enforce standards for how projects, tasks, roles, rates, and time are set up and maintained in the tool so data is consistent and reliable. Own timesheet and time-tracking governance, ensuring timely and accurate submission and approval across the PS team. Manage integrations and data flows between Kantata and adjacent systems, CRM (HubSpot), finance (Sage Intacct), and HR systems, working with Operations and system owners to keep them accurate. Provide day-to-day support, training, and enablement to PS users and act as the escalation point for tool issues and enhancement requests. Skills & Capability Management Build and maintain an accurate, up-to-date skills matrix covering all PS resources, including skills, certifications, product and domain expertise, languages, and proficiency levels. Keep resource profiles current in Kantata so that assignments can be matched to verified skills and availability. Identify capability gaps against current and forecast demand and feed these into hiring, partner/subcontractor, and training plans. Workforce & Capacity Planning Build and maintain the beqom PS staffing model, translating the sales pipeline and delivery backlog into forecast resource demand. Run rolling capacity vs. demand analysis to surface shortfalls and over-capacity before they affect delivery, and recommend actions, hire, reskill, reallocate, or engage partners. Monitor and forecast billable utilisation, minimising unbilled time by proactively redeploying resources to engagements, internal projects, or training. Partner with PS leadership and Talent Acquisition to inform hiring and reskilling plans that keep capacity aligned to forecast demand. Resource Assignment & Deployment Assign resources to customer engagements based on skills, availability, development goals, and cost, balancing customer needs with utilisation targets. Run the resourcing process end to end, managing incoming demand, resolving conflicting requests, and keeping assignments and forecasts current in Kantata. Manage pre-assignments, confirmations, and changes, giving delivery and account teams clear visibility of who is committed where and when. Act as a key contributor to PS margin improvement, track the drivers of margin (utilisation, staffing mix, blended internal/partner rates, and cost) and surface risks and opportunities to PS leadership. Model the margin impact of resourcing options and use it to inform assignment and capacity decisions. Partner & Extended Workforce Management Treat partners, subcontractors, and other external resources as part of the managed capacity pool, maintaining their profiles, skills, and availability in Kantata alongside internal resources. Work with the wider Delivery team to decide when to deploy partner capacity versus internal resources, and design blended staffing that balances cost, margin, skills, and delivery risk. Coordinate onboarding and offboarding of partner resources in the PSA tool, ensuring correct roles, cost rates, and bill rates are set up before assignment. Manage partner demand end to end, from requesting resources against a statement of work through to assignment, time capture, and invoicing. Ensure partner time is captured and approved in Kantata so that partner-delivered work is billed and recognised correctly, and reconcile partner cost and invoices with Finance. Track partner utilisation, cost, and margin contribution, and feed partner capacity and performance data into workforce planning and reporting. Finance, Billing & Revenue Operations Work with Finance to ensure PS can accurately book, forecast, and recognise revenue through effective use of Kantata. Maintain rate cards, cost rates, and project financial settings in the PSA tool so that margin, billing, and revenue data are correct. Support month-end close, revenue recognition, and billing accuracy by keeping time, cost, and project data clean and reconciled between Kantata and Sage Intacct. Provide resourcing and utilisation inputs to PS financial forecasting, backlog, and revenue-planning cycles. Reporting, Analytics & Dashboards Produce operational reporting and dashboards covering utilisation, capacity, staffing, backlog, margin, and delivery KPIs, for use across PS, Finance, and executive leadership. Maintain a single, trusted source of resourcing and delivery metrics and define the KPIs and definitions behind them. Turn data into insight and clear recommendations for leadership, not just reports. Process & Continuous Improvement Own and continuously improve resource management processes, standards, and governance within the PMO. Champion better adoption and value from Kantata, rolling out new features and ways of working. Contribute to wider PMO and PS operational initiatives as the practice scales. Skills & Experience What you'll bring Proven experience in resource management, workforce and capacity planning, or PS operations, ideally within a SaaS, consulting, or technology Professional Services organisation. Hands-on experience administering or acting as a power user of a PSA tool, Kantata (Mavenlink) strongly preferred; experience with a comparable PSA tool is valued. Strong analytical and data skills, with advanced Excel or Google Sheets and confidence building models, dashboards, and reporting. Strong commercial acumen with a clear understanding of the levers of Professional Services margin, utilisation, leverage, rates, cost, and mix, along with a track record of using data to improve them. Excellent stakeholder management and communication skills in English, with the ability to influence delivery, finance, and leadership stakeholders. Highly organised, able to balance multiple competing priorities and resolve resourcing conflicts calmly and fairly. A proactive, problem-solving mindset with strong attention to data quality and process discipline. Experience managing a blended workforce of internal and partner/subcontractor resources, including partner onboarding, rates, and cost reconciliation. Bonus points if you have Experience implementing or optimising a PSA tool, Kantata implementation experience is a strong plus. Familiarity with HubSpot and Sage Intacct and their integration with PSA tooling. Experience working in an enterprise SaaS or HRIS implementation environment. Knowledge of BI or reporting tools such as Power BI, Tableau, or Kantata Insights. Additional European languages, please indicate in your CV with proficiency level. Why join us? Your career, your design. Unleash your ambition in our dynamic, autonomous environment. Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work. Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.

Join beqom, where tech meets impact beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fuelled by beqom pay intelligence. Role Overview As Resource Manager, you sit within the PMO function of beqom’s Professional Services (PS) organisation and own how we plan, deploy, and optimise our PS workforce. You are the custodian of our Professional Services Automation (PSA) platform, Kantata, and of the data, models, and processes that sit on top of it. Your work ensures the right people, with the right skills, are on the right customer engagements at the right time, while giving leadership a clear, real-time view of capacity, utilisation, and the revenue our resourcing decisions generate. This is a central operational role: you translate the sales pipeline and delivery backlog into a workforce plan, keep the staffing model accurate, and turn resourcing and delivery data into reporting that is trusted and used across beqom. What you'll be doing PSA Platform Administration (Kantata) Act as the system owner and administrator of Kantata , covering configuration, user and role management, workflows, templates, permissions, and data integrity. Define and enforce standards for how projects, tasks, roles, rates, and time are set up and maintained in the tool so data is consistent and reliable. Own timesheet and time-tracking governance, ensuring timely and accurate submission and approval across the PS team. Manage integrations and data flows between Kantata and adjacent systems, CRM (HubSpot), finance (Sage Intacct), and HR systems, working with Operations and system owners to keep them accurate. Provide day-to-day support, training, and enablement to PS users and act as the escalation point for tool issues and enhancement requests. Skills & Capability Management Build and maintain an accurate, up-to-date skills matrix covering all PS resources, including skills, certifications, product and domain expertise, languages, and proficiency levels. Keep resource profiles current in Kantata so that assignments can be matched to verified skills and availability. Identify capability gaps against current and forecast demand and feed these into hiring, partner/subcontractor, and training plans. Workforce & Capacity Planning Build and maintain the beqom PS staffing model, translating the sales pipeline and delivery backlog into forecast resource demand. Run rolling capacity vs. demand analysis to surface shortfalls and over-capacity before they affect delivery, and recommend actions, hire, reskill, reallocate, or engage partners. Monitor and forecast billable utilisation, minimising unbilled time by proactively redeploying resources to engagements, internal projects, or training. Partner with PS leadership and Talent Acquisition to inform hiring and reskilling plans that keep capacity aligned to forecast demand. Resource Assignment & Deployment Assign resources to customer engagements based on skills, availability, development goals, and cost, balancing customer needs with utilisation targets. Run the resourcing process end to end, managing incoming demand, resolving conflicting requests, and keeping assignments and forecasts current in Kantata. Manage pre-assignments, confirmations, and changes, giving delivery and account teams clear visibility of who is committed where and when. Act as a key contributor to PS margin improvement, track the drivers of margin (utilisation, staffing mix, blended internal/partner rates, and cost) and surface risks and opportunities to PS leadership. Model the margin impact of resourcing options and use it to inform assignment and capacity decisions. Partner & Extended Workforce Management Treat partners, subcontractors, and other external resources as part of the managed capacity pool, maintaining their profiles, skills, and availability in Kantata alongside internal resources. Work with the wider Delivery team to decide when to deploy partner capacity versus internal resources, and design blended staffing that balances cost, margin, skills, and delivery risk. Coordinate onboarding and offboarding of partner resources in the PSA tool, ensuring correct roles, cost rates, and bill rates are set up before assignment. Manage partner demand end to end, from requesting resources against a statement of work through to assignment, time capture, and invoicing. Ensure partner time is captured and approved in Kantata so that partner-delivered work is billed and recognised correctly, and reconcile partner cost and invoices with Finance. Track partner utilisation, cost, and margin contribution, and feed partner capacity and performance data into workforce planning and reporting. Finance, Billing & Revenue Operations Work with Finance to ensure PS can accurately book, forecast, and recognise revenue through effective use of Kantata. Maintain rate cards, cost rates, and project financial settings in the PSA tool so that margin, billing, and revenue data are correct. Support month-end close, revenue recognition, and billing accuracy by keeping time, cost, and project data clean and reconciled between Kantata and Sage Intacct. Provide resourcing and utilisation inputs to PS financial forecasting, backlog, and revenue-planning cycles. Reporting, Analytics & Dashboards Produce operational reporting and dashboards covering utilisation, capacity, staffing, backlog, margin, and delivery KPIs, for use across PS, Finance, and executive leadership. Maintain a single, trusted source of resourcing and delivery metrics and define the KPIs and definitions behind them. Turn data into insight and clear recommendations for leadership, not just reports. Process & Continuous Improvement Own and continuously improve resource management processes, standards, and governance within the PMO. Champion better adoption and value from Kantata, rolling out new features and ways of working. Contribute to wider PMO and PS operational initiatives as the practice scales. Skills & Experience What you'll bring Proven experience in resource management, workforce and capacity planning, or PS operations, ideally within a SaaS, consulting, or technology Professional Services organisation. Hands-on experience administering or acting as a power user of a PSA tool, Kantata (Mavenlink) strongly preferred; experience with a comparable PSA tool is valued. Strong analytical and data skills, with advanced Excel or Google Sheets and confidence building models, dashboards, and reporting. Strong commercial acumen with a clear understanding of the levers of Professional Services margin, utilisation, leverage, rates, cost, and mix, along with a track record of using data to improve them. Excellent stakeholder management and communication skills in English, with the ability to influence delivery, finance, and leadership stakeholders. Highly organised, able to balance multiple competing priorities and resolve resourcing conflicts calmly and fairly. A proactive, problem-solving mindset with strong attention to data quality and process discipline. Experience managing a blended workforce of internal and partner/subcontractor resources, including partner onboarding, rates, and cost reconciliation. Bonus points if you have Experience implementing or optimising a PSA tool, Kantata implementation experience is a strong plus. Familiarity with HubSpot and Sage Intacct and their integration with PSA tooling. Experience working in an enterprise SaaS or HRIS implementation environment. Knowledge of BI or reporting tools such as Power BI, Tableau, or Kantata Insights. Additional European languages, please indicate in your CV with proficiency level. Why join us? Your career, your design. Unleash your ambition in our dynamic, autonomous environment. Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work. Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.

The Senior Consultant, Process Improvement , will translate desired outcomes into successful implemented practices by assisting clients with best practices consideration and the creation of documentation, methodologies and frameworks related to the solution. Perform a variety of assessments to understand client successes and opportunities and create relevant reporting to convey actionable recommendations. About the Role Manage a group of assigned work requests and business process consulting projects. Identify and recommend improvements to business operations, services, and models centered around IT Service Management (ITSM), Project Portfolio Management (PPM) and AI and automation. Develop process-focused capabilities to increase organizational agility and responsiveness to change. Deliver webinars & workshops on IT Service Management and ITIL-related topics such as Incident Management, Change Management, and Problem Management. Deliver webinars & workshops on Project Portfolio Management topics such as Project Management methodologies (e.g., Waterfall, Agile, Kanban), Project Request Evaluation, and Resource Management. Deliver webinars & workshops on Conversational AI strategy and business process requirements to streamline and automate processes. Perform TeamDynamix Work Management health checks reviewing configuration and usage and providing recommendations. Assist clients with defining and documenting the core processes necessary for successful adoption of the TeamDynamix application. Provide one-on-one, service management, PPM and AI & Automation related coaching to business leaders within the TeamDynamix client base. Act as a solutions architect by guiding and participating in the ongoing development of internal processes. Also act as a subject matter expert for other members of the TeamDynamix Professional Services team. Contribute to sales and marketing activities by contributing to webinars, attending industry conferences/tradeshows and presenting at the annual TeamDynamix Converge. Assist in the creation of best practices training content for course and certification development. Communicate with co-workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. About you 4-year college degree Ten or more years of experience working and being a leader on project teams or processes. 5 or more years of experience working and being a leader on service management teams or processes. Ability to define business requirements and translate into creative solutions. Excellent communication and facilitation skills to advise clients. Ability to build and sustain client relationships of trust and respect. Strong presentation and interpersonal skills. Preferred Master’s degree Industry certifications such as PMP, ITIL, KCS, AI, or operational/process-based methodologies (e.g., Lean). Foundational technical skills to include in-depth understanding of project management and service management software and web-based applications. Previous experience with TDX products. Experience with documenting and improving business processes. Previous exposure or experience to Conversational AI best practices What We Offer Competitive compensation that reflects employees’ skills and contributions. Comprehensive health insurance plans. Wellness programs that promote physical and mental well-being. Traditional and Roth 401(k) savings options with company match. Remote-first with flexible working hours. Prioritized work-life balance, with 15 observed days off in addition to PTO. Family-friendly policies including paid parental leave. Paid life insurance, short-term, and long-term disability insurance. Regular acknowledgement of achievements with recognition programs. Counseling services and resources for personal and professional challenges. Transparent communication about company goals, strategy, and performance. Regular feedback sessions and performance reviews. Anti-bias and anti-harassment training programs. Trust and autonomy in decision-making within your role. Work environment that encourages you to be your authentic self. Flat management structure with approachable leaders who want to hear your feedback. Backed by two private equity firms that invest in high-growth private companies across North America. Diversity At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply. We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here. Equal Opportunity Statement TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace. Privacy Policy Our privacy practices can be found here . For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.

IDMWORKS is an award-winning identity and access management (IAM) solutions firm that has been serving a wide range of sectors since its inception in 2004. As a firm that’s purely focused on IAM, IDMWORKS offers a comprehensive range of services designed to enable enterprises to effectively manage, secure and scale employee and customer access to systems, data, and software applications. This specialized service empowers organizations across key industries, including banking and finance, commercial and retail, healthcare, higher education, and government, to ensure secure and efficient access management. IDMWORKS has been a pioneer in remote-work for more than 20 years with teams operating across the US, Canada and India. This approach has helped establish themselves as a leader in the field of IAM with their commitment to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees. This dedication has driven transformative growth in the organizations they serve. Ready to become an integral member of a tight-knit team of IAM pros with a relentless commitment to delivering amazing customer experiences that create an environment where long-term business partnerships flourish? We anticipate what our customers need, chart a course for their success, and walk alongside them every step of the way. Engage in requirements gathering and analyze business processes Install, integrate, configure, and deploy of IAM solutions Develop and perform testing for IAM solutions Provide knowledge transfer, training, and support as necessary Maintain multiple environments following coding best practices and SDLC Troubleshoot and maintain IAM solutions including product support Remain current on IAM and IAM market trends, tools, methodologies, and best practices IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program. IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at care@idmworks.com Position Responsibilities: Engage in requirements gathering, analyze business processes, and provide recommendations and solutions to clients Assist with architecture and design of new IAM solutions Installation, Integration, Configuration, and Deployment of IAM solutions Develop and perform testing for IAM solutions Provide knowledge transfer, training, and support as necessary Maintain multiple environments following coding best practices and SDLC Troubleshoot and maintain IAM solutions including product support Remain current on IAM and IAM market trends, tools, methodologies, and best practices Communicate status including timely reporting and escalation of issues and risks Possess excellent interpersonal, written, and oral communication skills Ability to work in a team settings and multi-task environment Author technical documentation Perform other duties as assigned Requirement & Qualifications: Experience: Knowledge and hands-on experience with the following IAM components: Identity Governance & Administration, Access Management, SSO/Federation, Privileged Access Management, & Enterprise Directories 4+ years of experience with IAM administration/implementation 4+ years of experience in security consulting, security administration, and/or information technology Knowledge of Java, C#, or similar object-oriented programming language Knowledge of relational databases (Oracle, MSSQL, MySQL, etc.) Knowledge of enterprise directories (LDAP, Active Directory, etc.) Knowledge of enterprise systems (SAP, PeopleSoft, Workday, ServiceNow) Experience setting up and installing software on Windows and Unix platforms Experience with the following web technologies (XML, SPML/SOAP, Web Services, etc.) Experience with web application servers (Tomcat, WebSphere, WebLogic, JBOSS, etc.) Preferred Education: Bachelor’s degree, preferably in an IT-related field IAM Technology-specific training/certification a plus Travel: 0 up to 25%