LH Anne Arundel Med Ctr - Conexus Laboratories Jobs

Position Objective:

Performs laboratory specimen collection from patients for diagnostic purposes.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Determine and execute the best method for obtaining biological specimens from patients of all ages (venipuncture, capillary, heel-stick) to ensure quality specimens for testing. Follow established productivity guidelines with minimal errors.
2. Order appropriate tests in the Laboratory Information System (LIS) as requested by authorized providers. Resolve unusual or unclear test orders by contacting the ordering provider; respond to requests for lab results and send scheduled reports.
3. Interact with patients in a professional and compassionate manner, explaining procedures, addressing concerns, and ensuring comfort during blood collection.
4. Prepare aliquots of samples and shipping batches for transport within the hospital campus or to contracted laboratories following vendor protocols. Register, draw, and ship client specimens.
5. Maintain a safe and clean working environment by following procedures, rules, and regulations. Promote inter- and intradepartmental workflow through cooperation and effective handoffs.
6. Maintain laboratory supply inventory and conserve resources by using equipment and supplies appropriately.
7. Perform preventative maintenance and troubleshoot equipment problems to the full extent of ability.
8. Practice proper patient identification verification; manage work queues to ensure accurate and complete registration including demographics, insurance, service date, ordering caregiver, and special flags.
9. Actively participate in the laboratory quality plan/program (e.g., investigative reports, notification of delays).
10. Participate in the training of new staff and students by serving as a mentor and technical resource.

Educational/Experience Requirements:

Required Minimum Education:

• High School Diploma or equivalent
• Specialized training in phlebotomy

Required Minimum Experience:

• One year of experience in an outpatient or acute care facility in an equivalent role, preferred

Required License/Certifications:

• Phlebotomy certification with the National Phlebotomy Association or American Society of Clinical Pathology (or eligible), preferred
• Current American Heart Association Basic Life Support (BLS) CPR certification, preferred

Knowledge, Skills, Abilities:

• Ability to work cooperatively with all types of personalities both inside and outside the organization
• Requires travel to various sites

Working Conditions, Equipment, Physical Demands:

Physical Demands – Medium Duty

The physical demands and work environment described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made under the Americans with Disabilities Act.

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Position Objective:

Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Espouses the principles of Lean Thinking and creates a work environment that positively promotes process improvement. Explores opportunities to add value to the job (innovative ideas) to benefit the organization and takes ownership of the outcome. Proactively finds other work-related tasks during low census.
2. Maintains a safe and clean working environment by complying with procedures, rules, and regulations that allow for easy staff interchange. Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation (hand offs).
3. Maintains laboratory supplies inventory and conserves laboratory resources by using equipment and supplies as needed to accomplish job results. Performs preventative maintenance and troubleshoots problems to the full extent of ability.
4. Meets turnaround-time and productivity goals (includes downtime activity, meal breaks, shift transitions, schedules, huddles). Serves as a point of contact for customer inquiries.
5. Answers the phone courteously and professionally as per department guidelines, responds to inquiries, and refers calls as appropriate. Maintains professionalism with clients and works to establish a positive rapport with every caller.
6. Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns. Manages multiple calls at a time.
7. Assists with the training and orientation of new staff.
8. Registers specimens and orders appropriate tests in the Laboratory Information System (LIS) as requested by authorized providers by accurately reading and interpreting orders and being familiar with test mnemonics.
9. Actively participates in the laboratory quality plan/program (e.g., investigative reports, notification of delays, etc.).
10. Resolves service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; and following up to ensure resolution.

Educational/Experience Requirements:

• High school diploma or GED
• Proficient in Microsoft Word and Excel
• Preferred: Two years of previous customer service experience in a healthcare environment; knowledge of medical and laboratory terminology
• Working knowledge of basic computer skills and web-based applications

Required License/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. It is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Position Objective:

Performs laboratory specimen collection from patients for diagnostic purposes.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Determine and execute the best method for obtaining biological specimens from patients of all ages (venipuncture, capillary, heel-stick) to ensure quality specimens for testing. Follow established productivity guidelines with minimal errors.
2. Order appropriate tests in the Laboratory Information System (LIS) as requested by authorized providers. Resolve unusual or unclear test orders by contacting the ordering provider; respond to requests for lab results and send scheduled reports.
3. Interact with patients in a professional and compassionate manner, explaining procedures, addressing concerns, and ensuring comfort during blood collection.
4. Prepare aliquots of samples and shipping batches for transport within the hospital campus or to contracted laboratories following vendor protocols. Register, draw, and ship client specimens.
5. Maintain a safe and clean working environment by following procedures, rules, and regulations. Promote inter- and intradepartmental workflow through cooperation and effective handoffs.
6. Maintain laboratory supply inventory and conserve resources by using equipment and supplies appropriately.
7. Perform preventative maintenance and troubleshoot equipment problems to the full extent of ability.
8. Practice proper patient identification verification; manage work queues to ensure accurate and complete registration including demographics, insurance, service date, ordering caregiver, and special flags.
9. Actively participate in the laboratory quality plan/program (e.g., investigative reports, notification of delays).
10. Participate in the training of new staff and students by serving as a mentor and technical resource.

Educational/Experience Requirements:

Required Minimum Education:

• High School Diploma or equivalent
• Specialized training in phlebotomy

Required Minimum Experience:

• One year of experience in an outpatient or acute care facility in an equivalent role, preferred

Required License/Certifications:

• Phlebotomy certification with the National Phlebotomy Association or American Society of Clinical Pathology (or eligible), preferred
• Current American Heart Association Basic Life Support (BLS) CPR certification, preferred

Knowledge, Skills, Abilities:

• Ability to work cooperatively with all types of personalities both inside and outside the organization
• Requires travel to various sites

Working Conditions, Equipment, Physical Demands:

Physical Demands – Medium Duty

The physical demands and work environment described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made under the Americans with Disabilities Act.

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Position Objective

Performs laboratory specimen collection from patients for diagnostic purposes.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Determines and executes the best method for obtaining biological specimens (venipuncture, capillary, heel-stick) from patients of all ages to ensure quality specimens for testing. Follows established productivity guidelines with minimal errors.
2. Orders appropriate tests in the Laboratory Information System (LIS) as requested by authorized providers. Accurately interprets orders, resolves unclear test orders, and ensures timely results and reports.
3. Interacts with patients in a professional and compassionate manner, explaining procedures, addressing concerns, and ensuring comfort during blood collection.
4. Prepares aliquots of samples and shipping batches to move specimens within the hospital and to contracted labs. Registers, draws, and ships client specimens per vendor protocols.
5. Maintains a safe and clean working environment by following procedures, rules, and regulations. Fosters cooperation to support smooth workflow handoffs.
6. Maintains laboratory supplies inventory and conserves resources by using equipment and materials appropriately.
7. Performs preventive maintenance and troubleshoots equipment problems within scope of ability.
8. Practices proper patient identification and ensures complete and accurate registration, including demographics, insurance, date of service, ordering provider, and special flags.
9. Actively participates in the laboratory quality program (e.g., investigative reports, delay notifications) and supports training of new staff and students as a mentor and resource.
10. Adapts quickly to varying workflows and assigned environments.

Educational/Experience Requirements

Required Minimum Education

• High School Diploma or equivalent
• Specialized training in phlebotomy

Required Minimum Experience

• One year of experience in an outpatient or acute care facility in an equivalent role (preferred)

Required Licenses/Certifications

• Phlebotomy certification with the National Phlebotomy Association or American Society of Clinical Pathology (or eligible, preferred)
• Current American Heart Association Basic Life Support (BLS) certification (preferred)

Knowledge, Skills, and Abilities

• Ability to work cooperatively with diverse personalities inside and outside the organization
• Ability to travel to various sites as needed
• Flexibility to adjust schedule with minimal notice to meet business needs

Working Conditions, Equipment, and Physical Demands

Physical Demands – Medium Duty

The physical demands and work environment described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made under the Americans with Disabilities Act.

There is a reasonable expectation that employees in this role will be exposed to blood-borne pathogens.

The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, or requirements.