IT & Telecoms|Software Testing,IT & Telecoms,IT & Telecoms|Analysis,Administration,IT & Telecoms|Analysis|Systems Support Analyst,Administration|Data Entry Jobs

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: OHPAC Application Support Analyst 3

Location(s): Richmond, VA


Short Description
This position provides technical and functional expertise to troubleshoot application issues, support user and system configuration, monitor key OHPAC functions, and assist with maintaining stable and effective patient accounting operations. The specialist serves as a first point of contact for end users, resolving issues when possible and escalating complex problems to appropriate Tier 2, technical, implementation, or vendor support teams.

Complete Description
The Oracle Health Patient Accounting (OHPAC) Application Support Specialist provides Tier 1, first-call-resolution support to end users utilizing Oracle Health Patient Accounting and related patient accounting areas.

This role plays a vital role in supporting the successful implementation and sustainment phases of the Electronic Health Record initiative and helps ensure deployed EHR capabilities remain stable, fully operational, and effectively adopted by end users through post-cutover health checks, issue tracking, and sustainment readiness planning.

Responsibilities

• Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follows ITIL processes.
• Triages end-user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
• Must understand EHR policies, procedures, and workflows, as well as Oracle Health-specific procedures, to resolve issues.
• Acquires and maintains general and clinical knowledge of client and related software applications.
• Attends professional development training as instructed.
• Maintains the necessary technology skills to perform common client-specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, and related support activities.
• Conducts pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each facility.
• Monitors key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation.
• Participates in and helps maintain readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations.
• Contributes to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts.
• Monitors specific OHPAC functions and operational indicators to identify potential application or workflow issues, including areas such as user configuration, work queues, processing functions, interfaces, printing, document management, and other patient accounting-related activities, as applicable.

Deliverables

• Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment.
• Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support.
• Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams.
• Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges.

Knowledge and Skills

• Foundational knowledge of Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows.
• Ability to troubleshoot and resolve routine OHPAC application issues and accurately escalate issues outside the scope of Tier 1 support.
• Ability to understand and follow established application support procedures, organizational policies, and standard operating procedures.
• Ability to communicate clearly and professionally with end users, application teams, technical teams, leadership, and vendors.
• Ability to document incidents, troubleshooting activities, resolutions, and escalations accurately and consistently.
• Ability to recognize patterns in incidents and identify recurring application or workflow issues.
• Working knowledge of common end-user technologies, including desktop applications, Citrix environments, printing, user access, and related support functions.
• Understanding of healthcare privacy, security, and compliance requirements, including HIPAA.
• Demonstrates strong customer service skills and the ability to provide clear guidance to users with varying levels of technical expertise.
• Demonstrates the ability to manage multiple support requests, prioritize issues based on business impact, and work effectively in a time-sensitive environment.
• Exhibits a basic understanding of healthcare regulatory and compliance requirements, including HIPAA.
• Skilled in the application of policies and procedures.
• Foundational communication skills: communicates routine information clearly in person, by telephone, electronically, or through support documentation; provides guidance on standard procedures; and maintains accurate records of support activities.
• May write brief messages, maintain simple records, explain routine procedures, and offer guidance to end users.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Job Summary
The Onshore Application Support Analyst RPA Bot Support will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of Robotic Process Automation (RPA) bots within the Life Sciences and Healthcare domain. This role is critical for supporting large-scale bot deployments, troubleshooting automation workflows, and collaborating with stakeholders to optimize business processes. The successful candidate will contribute significantly to process efficiency and compliance within a dynamic and innovative environment.

Key Responsibilities
- Serve as the primary point of contact for business stakeholders and IT teams for all RPA-related support and enhancement activities.
- 24X7 Support
- Provide governance and operational oversight for approximately 250 RPA bots across multiple business functions and regions.
- Coordinate with offshore support teams to ensure timely monitoring, incident resolution, service restoration, and adherence to SLAs.
- Engage with business users to understand process requirements, prioritize enhancement requests, and define automation roadmaps.
- Lead incident management activities, including stakeholder communication, escalation management, and service recovery coordination.
- Review bot performance, operational metrics, and support trends to identify opportunities for optimization and continuous improvement.
- Facilitate Root Cause Analysis (RCA) discussions and drive corrective and preventive actions to minimize recurring production issues.
- Collaborate with development, infrastructure, security, and platform teams to support bot deployments, upgrades, and environment changes.
- Ensure compliance with organizational standards, regulatory requirements, data privacy policies, and audit controls, particularly within the Life Sciences and Healthcare domain.
- Oversee change management activities, including impact assessments, release planning, testing coordination, and production implementation approvals.
- Manage stakeholder expectations by providing regular updates on incidents, enhancements, risks, service performance, and project status.
- Drive service improvements, automation adoption, operational efficiency initiatives, and support process standardization across the RPA landscape.
- Review and approve support documentation, operational procedures, knowledge articles, and best practices for effective knowledge management.
- Coordinate capacity planning, resource allocation, and workload prioritization across onsite and offshore teams.
- Support automation governance forums, service reviews, and leadership reporting by presenting key operational metrics, risks, and improvement plans.
- Work closely with global business and technology teams to ensure seamless bot operations, business continuity, and alignment with strategic objectives.
- Identify automation opportunities within business processes and collaborate with delivery teams to maximize business value and ROI from the RPA platform.
- Ensure effective vendor coordination with UiPath, infrastructure providers, and other technology partners for issue resolution and platform enhancements.

Skill Requirements
- Proven experience in RPA bot support, development, and deployment within workflow automation environments.
- Strong proficiency in scripting languages, including Python and Bash.
- Strong proficiency with UiPath automation tools.
- Strong proficiency in Big Panda, GPT-5.4 mini, GPT-5.4, Gemini 2.5 Pro, Claude Sonnet, GPT-4o, gpt-image-1.5, and other Generative AI models, API-based services used for application integration and functionality
- Demonstrated ability to support, maintain, and enhance large-scale bot operations (250+ bots).
- Demonstrated ability to troubleshoot and resolve complex automation issues.
- Excellent problem-solving skills and attention to detail.
- UiPath Certified RPA Developer or equivalent certification.
- Exceptional communication skills, both written and verbal.
- Experience in process analysis and stakeholder management.

Immediate need for a talented Application Support Analyst IV. This is a 06+months contract opportunity with long-term potential and is located in Bethesda, MD (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:(phone number removed)

Pay Range: $60 - $65/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Must have skills: Application Production Support, SQL, Unix/Linux, ITSM .
• Provide support to office or business unit users of proprietary or custom application software.
• Answer technical questions, troubleshoot problems, and guide users to gain productive use of software.
• May extract data, format, and run reports, or perform specific analytical functions using application.
• May have substantial subject matter knowledge of business unit discipline.
• Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#was1

Payrate: $23.65 - $23.65/hr.
 
Summary:
This position is responsible for providing application support with a focus on enhancing the customer experience and ensuring the smooth operation of business systems. The role requires a strong understanding of application support processes, excellent communication skills, and a commitment to continuous learning.
 
Responsibilities

• Provide application support and resolve issues within defined processes.
• Communicate technical and functional information effectively to dealers, business users, and team members.
• Follow established support processes and escalate issues appropriately when necessary.
• Work collaboratively within a hybrid team environment, with an expectation of being in the office four days a week.

 
Qualifications

• 1 year of experience supporting software applications or business systems, including issue analysis and resolution.
• 1 year of experience in a service desk, application support, or customer support environment focused on customer experience.
• Foundational understanding of Generally Accepted Accounting Principles (GAAP).

 
Skills

• Exposure to dealership operations or dealer-facing business applications.
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM).
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365.
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA).
• Working knowledge of SQL for data analysis or troubleshooting.
• Awareness of API concepts and system integrations.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $23.65 - $23.65/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting (url removed).
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
#AditiConsulting