IT & Telecoms|Software Testing,IT & Telecoms,Engineering|Technical Support Engineer,Engineering,Engineering|Applications Engineer Jobs

Our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what is all about. Join us and be part of something extraordinary.

We re seeking a future team member for the role of Vice President, Application Support Engineer to join our Depositary Receipts Platform Engineering team. This role is located in Pittsburgh, PA or Lake Mary, FL.

In this role, you ll make an impact in the following ways:

• Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment.
• Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences.
• Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes.
• Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability.
• Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports.
• Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders.
• Meticulous attention to detail in analyzing logs, code, and database performance metrics.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
• Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases.
• Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency.
• Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper.
• Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points.
• Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification.
• Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution.

To be successful in this role, we re seeking the following:

• Bachelor s degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
• 8-10 years of related experience required; experience in the securities or financial services industry is a plus.
• Previous success in technical engineering with coding experience beyond simple scripts. Experience with Java, Angular, Kafka, and SQL.
• Proficiency in Agile Methodologies, DevOps, Site Reliability Engineering, and software development; familiarity with tools and technologies such as Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, App Dynamics, and AI.
• Perform in-depth analysis of SQL Server databases, including query performance tuning, identifying deadlocks, analyzing execution plans, and debugging stored procedures and functions.
• Ability to read, understand, and interpret Java code, including object-oriented programming concepts, exception handling, and basic debugging.
• Familiarity with and able to understand job scheduling and able to read and comprehend configurations.
• Familiarity with other related technologies such as Unix/Linux, scripting (e.g., shell scripting), application servers (e.g., Tomcat).
• Familiarity with these monitoring tools and able to identify, track errors and work with the engineer team to come up with solutions.

Engaged with AI technology, willing to be a self-starter in configuring AI Agents and familiar with in-depth prompts in Co-Pilot.

Job ID: (phone number removed)
Job Title: L2 Application Support Engineer - WebSphere Commerce Suite 8.x
Location: Onsite: Springfield, IL
Duration: 6 Months with possible extension
Pay Range: $50-$52/hr W2/C2C

Customer evaluation will be held onsite in Springfield, IL
Competencies:4-6+ years' experience required
Zabbix
Database Technology
IBM WebSphere
Application Server Deployment & Administration
Unix / Linux Basics and Commands
Service Management

Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications
Technical Skills
•3-5 years of experience in application support or technical support roles
•2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
•Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
•Basic knowledge of Linux/Unix systems and command line operations
•Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
•Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
•Proven experience troubleshooting e-commerce application issues including but not limited to:
•Order processing and payment gateway failures
•Shopping cart and session management problems
•Product catalog and inventory synchronization issues
•Cache invalidation and performance optimization
•Experience with scheduled job monitoring and batch process management
•Knowledge of feed file processing and data integration workflows
•Understanding of multi-tier application architectures and component interactions
Operational Skills
•Experience with incident response and issue resolution
•Knowledge of ITIL processes including incident, problem, and change management
•Ability to work in 24x7 shift-based support environment
•Experience with escalation procedures and vendor support coordination

Key Responsibilities
Incident Response & Troubleshooting
•Respond to production incidents and alerts within defined SLA timeframes
•Perform initial analysis for application performance and functionality issues
•Troubleshoot order processing failures, payment gateway issues, and checkout problems
•Investigate and resolve cache-related issues affecting product data and pricing
•Analyze application logs to identify patterns and resolve recurring issues
•Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
•Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
•Track key performance metrics including response times, throughput, and error rates
•Respond to capacity and performance alerts during peak traffic periods
•Monitor scheduled jobs and batch processes for completion and performance
•Perform proactive health checks and system validation procedures
Application Operations
•Execute service restart and recovery procedures for WCS components
•Perform cache invalidation and product data refresh operations
•Monitor and troubleshoot feed file processing and data integration workflows
•Manage WCS scheduler and batch job monitoring and recovery
•Execute routine maintenance tasks including log rotation and cleanup
•Coordinate with deployment teams during application releases
Database Support & Integration
•Perform basic database health checks and connectivity validation
•Monitor database performance metrics and connection pool usage
•Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
•Investigate data synchronization issues between WCS and upstream systems
•Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
•Maintain incident logs and resolution documentation
•Update runbooks and standard operating procedures based on lessons learned
•Contribute to knowledge base articles for common issues and resolutions
•Document new procedures and troubleshooting steps for team knowledge sharing
•Participate in post-incident reviews and continuous improvement initiatives

Company Benefits & Culture 
•    Inclusive and diverse work environment
•    Opportunities for professional growth and development
•    Comprehensive health and wellness benefits

Responsibilities

- Provide L2/L3 production support for Appian BPM applications.
- Monitor applications and resolve incidents, problems and service requests within SLA.
- Troubleshoot Appian workflows, process models, SAIL interfaces, integrations and data issues.
- Perform RCA and permanent fixes for recurring/complex production issues.
- Analyze requirements and deliver enhancements, bug fixes and change requests.
- Support application deployments, releases and production validation.
- Troubleshoot REST/SOAP APIs, SQL and third-party integrations.
- Coordinate with L1, business, infrastructure and vendor teams for issue resolution.
- Prepare/support technical documentation, KT and operational procedures.

Required Skills

- Strong hands-on experience in Appian BPM.
- Experience in Appian development, enhancement and L2/L3 production support.
- Good knowledge of SAIL, Process Models, Records, Integrations and Appian Administration.
- Strong SQL and API troubleshooting skills.
- Good incident management, debugging and RCA skills.
- Experience working in Agile/ITIL production support environments.

Experience

- 6+ years of relevant Appian experience preferred.
- Experience in 24×7/rotational offshore support is an added advantage..

Job ID: (phone number removed)
Job Title: L2 Application Support Engineer - WebSphere Commerce Suite 8.x
Location: Onsite: Springfield, IL
Duration: 6 Months with possible extension
Pay Range: $50-$52/hr W2/C2C

Customer evaluation will be held onsite in Springfield, IL
Competencies:4-6+ years' experience required
Zabbix
Database Technology
IBM WebSphere
Application Server Deployment & Administration
Unix / Linux Basics and Commands
Service Management

Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications
Technical Skills
•3-5 years of experience in application support or technical support roles
•2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
•Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
•Basic knowledge of Linux/Unix systems and command line operations
•Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
•Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
•Proven experience troubleshooting e-commerce application issues including but not limited to:
•Order processing and payment gateway failures
•Shopping cart and session management problems
•Product catalog and inventory synchronization issues
•Cache invalidation and performance optimization
•Experience with scheduled job monitoring and batch process management
•Knowledge of feed file processing and data integration workflows
•Understanding of multi-tier application architectures and component interactions
Operational Skills
•Experience with incident response and issue resolution
•Knowledge of ITIL processes including incident, problem, and change management
•Ability to work in 24x7 shift-based support environment
•Experience with escalation procedures and vendor support coordination

Key Responsibilities
Incident Response & Troubleshooting
•Respond to production incidents and alerts within defined SLA timeframes
•Perform initial analysis for application performance and functionality issues
•Troubleshoot order processing failures, payment gateway issues, and checkout problems
•Investigate and resolve cache-related issues affecting product data and pricing
•Analyze application logs to identify patterns and resolve recurring issues
•Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
•Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
•Track key performance metrics including response times, throughput, and error rates
•Respond to capacity and performance alerts during peak traffic periods
•Monitor scheduled jobs and batch processes for completion and performance
•Perform proactive health checks and system validation procedures
Application Operations
•Execute service restart and recovery procedures for WCS components
•Perform cache invalidation and product data refresh operations
•Monitor and troubleshoot feed file processing and data integration workflows
•Manage WCS scheduler and batch job monitoring and recovery
•Execute routine maintenance tasks including log rotation and cleanup
•Coordinate with deployment teams during application releases
Database Support & Integration
•Perform basic database health checks and connectivity validation
•Monitor database performance metrics and connection pool usage
•Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
•Investigate data synchronization issues between WCS and upstream systems
•Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
•Maintain incident logs and resolution documentation
•Update runbooks and standard operating procedures based on lessons learned
•Contribute to knowledge base articles for common issues and resolutions
•Document new procedures and troubleshooting steps for team knowledge sharing
•Participate in post-incident reviews and continuous improvement initiatives

Company Benefits & Culture 
•    Inclusive and diverse work environment
•    Opportunities for professional growth and development
•    Comprehensive health and wellness benefits

Genesis10 is currently seeking an Application Support Engineer for an Onsite position with a Global Financial Institution located in Pennington, NJ. This is a 12+ month contract opportunity.

In this role, you will collaborate with business and development teams to troubleshoot and resolve application issues from the field. The ideal candidate will leverage knowledge of Splunk, React.js, and .NET to provide effective technical support.

Responsibilities:

• Work with business users and development teams to address application issues
• Troubleshoot and resolve technical problems reported from the field
• Utilize monitoring and UI technologies to investigate and support applications

Requirements:

• Proven experience with React.js
• Strong knowledge of .NET Core
• Familiarity with using Co-pilot

Desired skills:

• Experience in an application support role
• Knowledge of Splunk

Pay range: $45.85 - $53.85 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:
The role is an IT Support Analyst responsible for L2 production support for Fund Accounting and US Transfer Agency applications. The position requires strong mainframe skills (JCL, COBOL, DB2, VSAM) and the ability to troubleshoot issues across multiple technologies. The analyst will work closely with global teams, business partners, and upstream/downstream systems, handling incident management, root-cause analysis, and on-call support. The job requires 8–10+ years of technical experience in a financial environment, strong communication skills, and the ability to operate in a fast-paced, multi-tasking environment. The role is Chicago-based, with at least 3 days per week onsite and occasional night/weekend support.

Mandatory skills:
Mainframe skills( COBOL,JCL,DB2,VSAM) Troubleshooting Analytical

Job Description:

• The role is an IT Support Analyst responsible for L2 production support for Fund Accounting and US Transfer Agency applications.
• The position requires strong mainframe skills (JCL, COBOL, DB2, VSAM) and the ability to troubleshoot issues across multiple technologies.
• The analyst will work closely with global teams, business partners, and upstream/downstream systems, handling incident management, root-cause analysis, and on-call support.
• The job requires 8–10+ years of technical experience in a financial environment, strong communication skills, and the ability to operate in a fast-paced, multitasking environment.
• The role is Chicago-based, with at least 3 days per week onsite and occasional night/weekend support.

Mandatory skills:
Mainframe skills( COBOL,JCL,DB2,VSAM) Troubleshooting Analytical

Our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what is all about. Join us and be part of something extraordinary.

We re seeking a future team member for the role of Vice President, Application Support Engineer to join our Depositary Receipts Platform Engineering team. This role is located in Pittsburgh, PA or Lake Mary, FL.

In this role, you ll make an impact in the following ways:

• Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment.
• Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences.
• Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes.
• Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability.
• Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports.
• Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders.
• Meticulous attention to detail in analyzing logs, code, and database performance metrics.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
• Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases.
• Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency.
• Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper.
• Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points.
• Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification.
• Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution.

To be successful in this role, we re seeking the following:

• Bachelor s degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
• 8-10 years of related experience required; experience in the securities or financial services industry is a plus.
• Previous success in technical engineering with coding experience beyond simple scripts. Experience with Java, Angular, Kafka, and SQL.
• Proficiency in Agile Methodologies, DevOps, Site Reliability Engineering, and software development; familiarity with tools and technologies such as Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, App Dynamics, and AI.
• Perform in-depth analysis of SQL Server databases, including query performance tuning, identifying deadlocks, analyzing execution plans, and debugging stored procedures and functions.
• Ability to read, understand, and interpret Java code, including object-oriented programming concepts, exception handling, and basic debugging.
• Familiarity with and able to understand job scheduling and able to read and comprehend configurations.
• Familiarity with other related technologies such as Unix/Linux, scripting (e.g., shell scripting), application servers (e.g., Tomcat).
• Familiarity with these monitoring tools and able to identify, track errors and work with the engineer team to come up with solutions.

Engaged with AI technology, willing to be a self-starter in configuring AI Agents and familiar with in-depth prompts in Co-Pilot.