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Title: Technical Support Analyst 
Location: Richmond, VA – Onsite (5 Days a Week)
Duration: 3+ Months
Interview: Web Cam and In-person

Note: The role is funded for 400 hours. There is a strong possibility of extension, but it's not guaranteed.

Position Summary
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.

Key Responsibilities
Equipment Installation & Setup

• Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.

• Set up and configure operating systems, software applications, and user accounts for new and existing staff.

• Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.

• Image and prepare devices according to organizational standards and security policies.

Ongoing Technical Support

• Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner.

• Diagnose and resolve hardware, software, network connectivity, and peripheral issues.

• Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary.

• Support common business applications, email systems, and productivity software.

Required Skills

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.

• Familiarity with device imaging, deployment tools, and system security best practices.

• Knowledge of help desk ticketing systems and IT service management workflows.
  Skills

• Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.

• Strong communication skills, with the ability to explain technical information in a user-friendly manner.

• Excellent organizational and time-management skills to handle multiple requests and priorities.

• Skilled in customer service and maintaining a professional, supportive demeanor with end users.

• Ability to work independently as well as collaboratively within a team.

• Ability to adapt to changing technology, tools, and organizational needs.

• Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.

• Ability to maintain confidentiality and follow security protocols when handling sensitive information.
• Experience with Helpspot as a ticketing system.

Title: Technical Support Analyst
Location: Petersburg, VA - Onsite
Duration: 3 Months
Interview: In Person Only

Note: This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Job Description:
Assessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.

Key Responsibilities
Technology Needs Assessment

• Evaluate district needs for hardware, software, systems, and upcoming technology projects.
• Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

• Provide technical assistance for applications, hardware, and system-related issues.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

• Document, maintain, upgrade, or replace hardware and software systems.
• Maintain accurate district asset inventory records.

Procurement & Security

• Review and recommend procurement of information technology equipment.
• Maintain required security controls over software and related systems.

User Support & Technology Guidance

• Advise users on available technologies that support business needs.
• Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation

• Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

• Experience supporting office relocations, including server moves and telephone setup.
• Experience initiating or supporting Electronic Health Records (EHR) implementation.

Required Skills:

• Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
• General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
• Experience leading meetings, configuring audio equipment
• Experience toubleshooting hardware and software-hands on or from a service desk
• Experience creating professinal communications to users
• Demonstrated success in managing and prioritizing work
• Must have basic understanding of writing technical processes and instructions to simply processes for user.
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
• Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
• Must demonstrated success working as a team member and collaborating to achieve objectives.
• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
• Excellent project management skills and ability to manage multiple priorities

Technical Support Analyst
Lisle, IL
12-month contractor could be extended longer
location: Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.

• Customer Service is numero uno in importance
• Must has solid diesel experience - Class 7 or higher truck would be helpful
• Working with dealers on the phone thru the International case management system.. Dealer submits a case file and agents help them thru the repair. This consultant is an expert that helps them fix the issue with the dealer on a daily basis. Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by International.

This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.

This position supports International Dealer Technicians and Body Builders.

Responsibilities include but are not limited to;
" Tech Services support members support international dealers and body builders provide repair and diagnostic
support
" Provide publications feedback to our publication s teams
" Escalate trending failure modes to Service Engineering
" Support new product launches
" Future travel to dealer locations is a possibility

Basic Requirements
" Bachelor s degree
" At least 2 years of field service engineering, automotive service or truck service experience
OR
" Master s degree
OR
" At least 4 years of field service engineering, automotive service or truck service experience

Additional Requirements
" Qualified candidates, excluding current *** employees, must be legally authorized on an unrestricted basis
(US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. *** does
not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills
" MS Office
" Excellent written and verbal communication skills
" Class 8 Truck experience
" Critical thinking and problem solving

Job Title: Technical Support Analyst 3
Location: Warrenton, VA (100% onsite)
Duration : 6 months Contract (High possibility of extension)
Interview mode : Both Web Cam and In Person Interview

Note:

• Some travel from Warrenton, VA to NOVA regional Client's benefits offices required.
• All required travel will be reimbursed.
• Valid drivers license is required.

ABOUT THE ROLE:
Need a skilled Desktop/Technical Support Technician to support the Client's Puller Veterans Care Center, which is a medical facility. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).

The candidate will assist Client's IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendars, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Resolve network and infrastructure issues.
• Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Own reliable transportation. The agency will reimburse them for all travel expenses directly.

Skill Matrix: Skill Required Amount of Experience Experience Must have the ClientAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME Required 3 Years Basic experience with the setup and support for IT presentations utilizing equipment and software. Required 3 Years Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). Required 3 Years Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. Required 3 Years Basic knowledge with setup, configuration, and troubleshooting of mobile devices. Required 3 Years Basic experience with IT inventory control and reporting. Required 3 Years Basic experience with IT staff training via in person or electronic media. Required 3 Years Basic experience with analog and digital phone configuration and troubleshooting. Required 3 Years Working knowledge and experience with computer application installation, administration, and training. Required 3 Years Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. Required 3 Years Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Required 3 Years Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. Required 3 Years Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Required 3 Years

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Credence has an immediate need for a Technical Support Analyst (TSA) to support cloud hosting activities for DLA customers. This role serves as a primary liaison between program offices, system integrators, cloud operations teams, solutioning teams, cybersecurity stakeholders, and customer leadership to ensure hosting-related communications, processes, risks, and operational needs are coordinated effectively.

The ideal candidate will be a proactive communicator and relationship builder with experience supporting technical programs, coordinating operational workflows, tracking risks and issues, and helping stakeholders navigate cloud hosting processes. The TSA is not expected to serve as a project manager or technical builder; instead, this role focuses on facilitating hosting logistics, maintaining clear scope boundaries, championing repeatable processes, and ensuring customer needs are translated into actionable coordination across teams.

Responsibilities include, but are not limited to:

• Serve as the primary intersection between customers, program management offices, system integrators, and cloud hosting teams to support collaboration and mission delivery.
• Maintain and communicate clear boundaries of scope between hosting teams, operations teams, solutioning teams, and system integrators.
• Coordinate with operations and solutioning teams to track, triage, and facilitate resolution of hosting-related incidents, tickets, dependencies, and follow-up actions.
• Monitor, document, and communicate hosting-related risks, issues, decisions, dependencies, and action items across assigned programs and applications.
• Advise stakeholders on established operating procedures, including proper ServiceNow request usage, SAAR processes, hosting intake processes, and operational handoffs.
• Support the development and continuous improvement of repeatable, leverageable processes across hosting contracts and tenant environments.
• Facilitate communication between customer stakeholders and technical teams during onboarding, environment changes, operational events, and production support activities.
• Prepare clear written updates, meeting notes, risk summaries, status inputs, and customer-facing coordination materials.
• Help ensure no task is left behind by tracking commitments through closure and escalating blockers when appropriate.
• Represent Credence professionally in customer-facing interactions and reinforce a collaborative, service-oriented approach to cloud hosting support.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field
• Current CompTIA Security+ certification, or ability to obtain within the first 60 days
• Current AWS certification, or ability to obtain within the first 90 days
• 3+ years of experience supporting technical programs, cloud operations, infrastructure operations, IT service delivery, customer support, or program coordination in a technical environment
• Familiarity with AWS cloud hosting concepts, shared responsibility models, secure operational processes, and cloud modernization activities
• Experience with ServiceNow, Jira, Confluence, SharePoint, Teams, or similar collaboration and workflow management tools.
• Experience supporting onboarding, migration, production support, release coordination, or operational readiness activities for enterprise applications.
• Familiarity with access request workflows, incident management, change management, and operational intake processes.
• Experience preparing executive-ready status updates, risk summaries, customer briefings, or action item reports.
• Ability to translate technical topics into clear, actionable communication for non-technical stakeholders.
• Experience coordinating across technical teams, customers, program offices, vendors, and other stakeholders to resolve issues and support operational outcomes.
• Strong written and verbal communication skills, including the ability to prepare clear meeting notes, status updates, action item trackers, and customer-facing correspondence.
• Ability to understand cloud hosting concepts, operational workflows, incident/ticket management processes, and technical dependencies well enough to communicate effectively with engineering and customer teams.
• Experience tracking risks, issues, action items, dependencies, and decisions through closure in a fast-paced environment.
• Ability to manage competing priorities, follow up consistently, and maintain attention to detail across multiple programs or applications.
• Professional presence and customer-service mindset, with the ability to build trust with government customers, system integrators, and internal teams.
• Ability to work in an agile, fast-paced environment with dynamic deadlines and evolving mission needs.

Preferred Qualifications

• Experience supporting DoW, DLA, federal civilian, or Public Trust environments.
• AWS Cloud Practitioner, AWS Associate-level certification, ITIL Foundation, PMP, CAPM, Agile, Scrum, or related certification.
• Prior experience acting as a liaison between technical delivery teams and customer program stakeholders.

Salary Range

$100,000 - $150,000 annually. Actual compensation will be determined based on the selected candidate’s experience, education, certifications, skills, and overall qualifications.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Title: Technical Support Analyst
Location: Petersburg, VA - Onsite
Duration: 3 Months
Interview: In Person Only

Note: This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Job Description:
Assessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.

Key Responsibilities
Technology Needs Assessment

• Evaluate district needs for hardware, software, systems, and upcoming technology projects.
• Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

• Provide technical assistance for applications, hardware, and system-related issues.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

• Document, maintain, upgrade, or replace hardware and software systems.
• Maintain accurate district asset inventory records.

Procurement & Security

• Review and recommend procurement of information technology equipment.
• Maintain required security controls over software and related systems.

User Support & Technology Guidance

• Advise users on available technologies that support business needs.
• Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation

• Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

• Experience supporting office relocations, including server moves and telephone setup.
• Experience initiating or supporting Electronic Health Records (EHR) implementation.

Required Skills:

• Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
• General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
• Experience leading meetings, configuring audio equipment
• Experience toubleshooting hardware and software-hands on or from a service desk
• Experience creating professinal communications to users
• Demonstrated success in managing and prioritizing work
• Must have basic understanding of writing technical processes and instructions to simply processes for user.
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
• Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
• Must demonstrated success working as a team member and collaborating to achieve objectives.
• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
• Excellent project management skills and ability to manage multiple priorities

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Technical Support Analyst 2

Location(s): Petersburg, VA


Purpose of Position
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician irresponsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities

• Provide daily operational support for audio visual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Qualifications
Minimum Qualifications

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications

• Bachelor's degree in Information Technology, Electronics, Audiovisual Technology, or a related field.
• Two to four years of professional audiovisual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• AVIXA Certified Technology Specialist certification.
• Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Technical Support Analyst 3

Location(s): Warrenton, VA


ABOUT THE ROLE
Need a skilled Desktop/Technical Support Technician to support a medical facility. The site will host about 200 IT devices, including desktops, laptops, phones, printers, and mobile phones.

The candidate will assist IT Management with integration, management, and support of the Information Technology program for the facility in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency-specific software and hardware systems.

This position requires the following skills:

• Knowledge of setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
• Knowledge of setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.).
• Expert working knowledge and experience with E-mail application installation, administration, troubleshooting, and training (Google Suite, PST files, calendars, distribution lists, etc.).
• Basic experience with IT inventory control, ticketing system, and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Resolve network and infrastructure issues.
• Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Own reliable transportation. Travel expenses will be reimbursed directly.

REQUIRED SKILLS

• Proficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, Microsoft Google Chrome, and all IT assets.
• Document any changes to systems, update training and system documentation, and create new procedures to solutions, issues, and problems.
• A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
• Perform other duties as assigned.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

 

Additional Information

• Travel: Up to 20% to NOVA and Front Royal areas.
• Driver’s License: Required.
• The role is based in Warrenton, VA. Some travel to regional benefits offices is required. All required travel will be reimbursed. More details regarding travel and travel expense reimbursement will be shared if the candidate is selected for an interview.
• A valid driver's license, clean driving record, and reliable personal transportation are required. The candidate must provide proof of driver's license.
• Candidate must have McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Job Title: Technical Support Analyst 2
Job Location: Petersburg, VA
Job Duration: 10 Months (possibility of extension)

Description:
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.
Organizational Objectives:

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities:

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Minimum Qualifications:

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications:

• Bachelor s degree in information technology, Electronics, Audiovisual Technology, or a related field.
• Two to four years of professional audiovisual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• AVIXA Certified Technology Specialist certification.
• Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Title: Technical Support Analyst
Location: Warrenton, VA (Onsite)
Duration: 6+ Months
Interview type: Webcam & in-person

NOTES:

• 100% on site each week - NO exceptions.
• Role is based in Warrenton, VA. Some travel from 6951 Vint Hill Parkway, Warrenton, VA 20187 to NOVA regional client benefits offices required - pls go over those details with your candidate BEFORE submitting. All required travel will be reimbursed.
• More details will be shared around travel (and travel expense reimbursement) if they are selected for an interview. Valid drivers license is required.
• *Candidate must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.

Job Description:
Need a skilled Desktop/Technical Support Technician to support the client Puller Veterans Care Center, which is a medical facility. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).

• The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendars, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Resolve network and infrastructure issues.
• Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Own reliable transportation. The agency will reimburse them for all travel expenses directly.

REQUIRED SKILLS

• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
• Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
• A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
• Perform other duties as assigned.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Required / Desired Skills:

• Must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME
• Basic experience with the setup and support for IT presentations utilizing equipment and software.
• Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
• Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
• Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
• Basic experience with IT inventory control and reporting.
• Basic experience with IT staff training via in person or electronic media.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Working knowledge and experience with computer application installation, administration, and training.
• Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
• Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Title: Technical Support Analyst 
Location: Richmond, VA – Onsite (5 Days a Week)
Duration: 3+ Months
Interview: Web Cam and In-person

Note: The role is funded for 400 hours. There is a strong possibility of extension, but it's not guaranteed.

Position Summary
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.

Key Responsibilities
Equipment Installation & Setup

• Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.

• Set up and configure operating systems, software applications, and user accounts for new and existing staff.

• Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.

• Image and prepare devices according to organizational standards and security policies.

Ongoing Technical Support

• Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner.

• Diagnose and resolve hardware, software, network connectivity, and peripheral issues.

• Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary.

• Support common business applications, email systems, and productivity software.

Required Skills

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.

• Familiarity with device imaging, deployment tools, and system security best practices.

• Knowledge of help desk ticketing systems and IT service management workflows.
  Skills

• Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.

• Strong communication skills, with the ability to explain technical information in a user-friendly manner.

• Excellent organizational and time-management skills to handle multiple requests and priorities.

• Skilled in customer service and maintaining a professional, supportive demeanor with end users.

• Ability to work independently as well as collaboratively within a team.

• Ability to adapt to changing technology, tools, and organizational needs.

• Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.

• Ability to maintain confidentiality and follow security protocols when handling sensitive information.
• Experience with Helpspot as a ticketing system.