IT Specialist
Zolon Tech
**
Chantilly, Virginia
Basic
Posted about 10 hours ago
To acquire the advantage, Zolon PCS is seeking an IT Specialist. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS 2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.
Responsibilities:
Provides Tier 2 deskside and walk-up IT support at FBI IT. Resolves hardware, software, mobile device, and printer tickets; supports Windows migration, annual tech refresh, site moves, and white-glove VIP support for the FBI Director and Senior Executives. Supports SIOC/NC3 during critical command posts on a surge/rotational basis.
Key Qualifications:
2-3 yrs deskside IT support, Windows 10/11 admin, imaging, troubleshooting, ITSM ticketing experience, PIV, YubiKey, RSA SecurID, CNSS PKI credentialing familiarity
Shift/Hours:
7:30 am 4:00 pm M F /DMX: 7:00 am 3:30 pm M F. Limited 24/7 after-hours/weekend support required at JEH for SIOC/VIP events
Location: Chantilly, VA (on-site)
Clearance: TS with SCI Eligibility Polygraph
Responsibilities:
Provides Tier 2 deskside and walk-up IT support at FBI IT. Resolves hardware, software, mobile device, and printer tickets; supports Windows migration, annual tech refresh, site moves, and white-glove VIP support for the FBI Director and Senior Executives. Supports SIOC/NC3 during critical command posts on a surge/rotational basis.
Key Qualifications:
2-3 yrs deskside IT support, Windows 10/11 admin, imaging, troubleshooting, ITSM ticketing experience, PIV, YubiKey, RSA SecurID, CNSS PKI credentialing familiarity
Shift/Hours:
7:30 am 4:00 pm M F /DMX: 7:00 am 3:30 pm M F. Limited 24/7 after-hours/weekend support required at JEH for SIOC/VIP events
Location: Chantilly, VA (on-site)
Clearance: TS with SCI Eligibility Polygraph
IT Specialist Instructor Level Three
Echo IT Solutions, Inc
**
Arlington, Virginia
Basic
Posted about 10 hours ago
IT Specialist Instructor Level three
Deliver instruction on IT analytics principles, tools, and techniques with practical application
Facilitate classroom discussions, hands-on exercises, and real-world case studies
Develop and update curriculum, lesson plans, and instructional materials
Provide mentorship and guidance to students on analytical projects and coursework
Serve as a subject matter expert on enterprise IT
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
4+ years
Bachelor's in IT or related field
CompTIA CTT+ desired
Secret Security Clearance
PREFERRED REQUIREMENTS:
ITIL 4 Foundation Certification(s)
Responsibilities:
Develops and provides IT and end user training on computer hardware and application software.
Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs.
Prepares all instructor materials (course outline, background material, and training aids).
Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).
Trains personnel by conducting formal classroom courses, workshops, and seminars
Must have the ability to communicate
Deliver instruction on IT analytics principles, tools, and techniques with practical application
Facilitate classroom discussions, hands-on exercises, and real-world case studies
Develop and update curriculum, lesson plans, and instructional materials
Provide mentorship and guidance to students on analytical projects and coursework
Serve as a subject matter expert on enterprise IT
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
4+ years
Bachelor's in IT or related field
CompTIA CTT+ desired
Secret Security Clearance
PREFERRED REQUIREMENTS:
ITIL 4 Foundation Certification(s)
Responsibilities:
Develops and provides IT and end user training on computer hardware and application software.
Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs.
Prepares all instructor materials (course outline, background material, and training aids).
Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).
Trains personnel by conducting formal classroom courses, workshops, and seminars
Must have the ability to communicate