Hospitality - Hotel Jobs

Description The Hilton Richmond Hotel & Spa/Short Pump is seeking a hospitality professional to join our team as a Front Desk Supervisor . This is a great opportunity for a guest service champion looking to build a career with a growing hospitality company. The Hilton Short Pump is a flagship property of Shamin Hotels , Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. Job Summary: The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment. Key Responsibilities: Supervise front desk staff, ensuring smooth operations and adherence to Hilton and Shamin Hotels policies and procedures. Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally. Assist with the check-in and check-out process, ensuring accuracy and efficiency. Train and mentor front desk associates to uphold high service standards. Monitor room availability, reservations, and rates to maximize occupancy and revenue. Handle guest complaints and resolve issues to ensure guest satisfaction. Oversee cash handling procedures, billing, and financial transactions at the front desk. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences. Enforce safety and security procedures to protect guests and staff. Assist in scheduling and managing front desk team members’ shifts. Ensure compliance with Hilton and Shamin Hotels brand standards and operational policies. Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check. We thank all applicants for their interest, but only those selected for an interview will be contacted. Qualifications Qualifications & Skills: This role requires a commitment to hospitality and guest service, a friendly demeanor, strong leadership and problem-solving skills, and the ability to handle guest concerns efficiently. Must have at least one- to two-years experience working at a hotel front desk and experience at a Hilton property is highly desirable. High school diploma or equivalent is required and a two- or four-year degree in hospitality or business is preferred. Must have an interest in hospitality and take pride in providing excellent guest service. Should have a friendly personality and strong communication and problem-solving skills. Proficiency in Microsoft Office Suite and internet-based applications is required and experience with hotel property management systems such as PEP is ideal. Ability to work flexible hours, including nights, weekends, and holidays. Leadership and team-building skills with a focus on employee development. Ability to multitask and handle stressful situations professionally. Must be able to stand for long periods of time.

Description Job Title:  Housekeeper Company:  Shamin Hotels Organizational Structure: Department:  Operations Pay Structure:  Hourly, Paid Bi-weekly Position Overview : The Housekeeper is  responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas . Cleaning rooms includes duties such as   refilling supplies, sanitizing equipment, or making beds. The role almost always includes vacuuming, sweeping, mopping, dusting, and other general cleaning tasks. Essential Job Functions: Make beds. Replenishes supplies, such as drinking glasses and writing supplies. Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners. Dusts furniture and equipment. Polishes metalwork, such as fixtures and fittings. Washes walls, ceilings, and woodwork. Washes windows, door panels, and sills. Empties wastebaskets and empties and cleans ashtrays. Transports trash and waste to the disposal area. Replenishes bathroom supplies. Replaces light bulbs. Abides by the regulations set forth by the material safety data sheets when using chemicals. Reports to working for scheduled shifts on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. Performs other related duties as required. Qualifications Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications: High school diploma, GED certification or equivalent experience preferred.. Hotel housekeeping experience preferred Must have basic Reading, Writing, and Math skills. Experience with Hotel Brand systems preferred. Customer Service Skills required. Prioritization and time management skills required. Working quickly without compromising quality. Must have a strong attention to detail Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Additionally, part-time associates also have access to enroll in Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, and Pre-Paid Legal. Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family! About Us : In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/ Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details! Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Description Job Title: Breakfast Attendant Company: Shamin Hotels Organizational Structure: Department: Food and Beverage Reports To: General Manager Pay Structure: Hourly, Paid Bi-weekly Position Overview : Breakfast Attendants are responsible for assembling and disassembling breakfast buffets, and ensuring that the buffet remains well-stocked at all times . In full-service establishments, Breakfast Attendants receive orders from customers, communicate these to the kitchen staff, and clear tables. Essential Job Functions: Providing personalized service to all guests Setting up and maintaining the breakfast bar as required by brand standards Taking inventory of food, beverages, and supplies needed for each day Preparing foods such as fresh fruit, coffee, and juices from concentration Setting out/arranging cold food, such as pastries, cereals, etc. Clearing and cleaning tables as they are vacated Preparing and setting up hot food items Restocking items consistently throughout breakfast hours and for the next day Washing serving equipment and returning to storage Other and all duties, projects, and tasks assigned by management Qualifications Top Requirements: T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace Responsibility and Keep Learning. P assionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications: High school diploma, GED certification or equivalent experience preferred. Must have basic Reading, Writing, and Math skills. Must have reliable transportation to and from work Customer Service Skills required. Prioritization and time management skills required. Must have a strong attention to detail Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Why Should You Work for Shamin Hotels? Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family! About Us : In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/ Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details! Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Description Job Title: Guest Service Agent Company: Shamin Hotels Organizational Structure: Department: Operations Reports To: Front Office Manager Supervision: None Pay Structure: Hourly,  Paid Bi-weekly Position Overview : The Guest Service Agent is responsible for checking guests in and out of their rooms . They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Essential Job Functions: Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Date-stamps, sorts and racks incoming mail and messages. Transmits and receives messages using equipment such as telephone, fax and switchboard. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keeps records of room availability and guests’ accounts. Computes bill, collects payment and makes change for guests. May make, confirm and cancel reservations for guests. Posts charges such as room, food, liquor or telephone by hand or machine. May make restaurant, transportation or entertainment reservations for guests. May deposit guests’ valuables in hotel safe or safe-deposit box. May order complimentary flowers or Champaign for special guests at management’s direction Understands and enforces the hotel company credit policies. Accounts for all cash and makes deposits in accordance with hotel and company policies. Communicates effectively with other front office and hotel departments. Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. Cross sells other Shamin Hotels. Performs other related duties as required. Qualifications Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications: Proven experience as a front desk agent preferred. Prioritization and time management skills required. Working quickly without compromising quality. Attention to Detail skills required. Reliable mode of transportation required. High school diploma or GED certification or an equivalent combination of education and experience. Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!  Part-time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre-paid Legal Resources. Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family! About Us : In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/ Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.