Delivery - Staff Aug Jobs

Company Overview: Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. **This is a HYBRID Opportunity based in Bellevue, WA; Newtown Square, PA; New York, New York, or San Francisco, CA with one of Arctiq’s clients** Position Overview: We are seeking an experienced Cloud Operations Engineer (Azure) to design, implement, and operate secure, scalable, and highly available cloud infrastructure within Microsoft Azure. This is a hands-on role focused on operational excellence—driving stability, performance, automation, cost optimization, security hardening, and resilient recovery strategies across a modern cloud platform. In this role, you will be responsible for maintaining and continuously improving cloud environments that support enterprise applications, ensuring alignment with security, compliance, and operational best practices. You will collaborate closely with engineering, security, and DevOps teams to ensure cloud services are deployed safely, monitored effectively, and enhanced continuously. The ideal candidate brings a strong combination of Azure administration, architectural awareness, and DevOps integration, with deep expertise in identity, security, and automation. You will play a key role in enabling rapid and reliable delivery through Azure DevOps and robust CI/CD pipelines while advancing the maturity and efficiency of the organization’s cloud operations. Responsibilities: Azure Infrastructure & Cloud Operations Administer and optimize Azure environments across IaaS and PaaS services, ensuring scalability, reliability, and performance. Deploy and manage Azure services including computer, networking, storage, and platform services. Monitor system health, availability, and performance using Azure-native and third party tools. Provide support for production systems, including incident response and root cause analysis. Maintain SLAs and ensure systems meet uptime and resiliency requirements. Own operational lifecycle management for Azure app registrations, enterprise applications, service principals, client secrets, certificates, Key Vault integrations, and related monitoring/alerting to prevent expiration-related outages. Support Azure networking resources including VNets, peering, private endpoints, private DNS zones, VPN connectivity, NSGs, routing, and firewall/security integration. Deploy and operate Azure SQL Database / Azure SQL Managed Instance services, including secure connectivity, backups, performance monitoring, availability options, and recovery validation. Create and maintain technical documentation, architecture diagrams, operational runbooks, and support handoff materials for Azure, identity, automation, and application platform services. Cloud-Centric Application Design Collaborate with application teams to design cloud-native and cloud-optimized solutions. Leverage Azure PaaS services such as: Azure App Service Azure Functions Azure Logic Apps Azure API Management Ensure applications are designed for high availability, fault tolerance, and scalability. Implement patterns such as microservices, event-driven architecture, and API-first integration. DevOps & Azure DevOps Enablement Partner with development teams to implement and manage CI/CD pipelines using Azure DevOps and enforce DevOps best practices. Support infrastructure provisioning. Automate deployment, configuration, and scaling processes. Ensure consistent environments across development, staging, and production. Identity, Access & Okta Integration Integrate and manage identity across Azure Entra ID and Okta. Design and maintain SSO, MFA, and federation between platforms. Implement role-based access control (RBAC) and least privilege principles. Manage user access provisioning, deprovisioning, and periodic access reviews. Support identity lifecycle governance and audit readiness. Security & Compliance Implement and maintain a security-first architecture, aligned with Zero Trust principles. Enforce policies for endpoint, network, and cloud workload protection. Utilize tools such as: Crowdstrike Falcon Platform Netskope Azure Policies Conditional Access Support regulatory compliance initiatives (e.g., SEC, NIST-aligned controls). Participate in security assessments, vulnerability management, and incident response. High Availability & Resiliency Design and maintain highly available and fault-tolerant systems across regions and availability zones. Implement backup, disaster recovery, and business continuity strategies. Validate recovery objectives (RTO/RPO) through regular testing. Ensure redundancy across critical systems and services. AI Enablement in Azure (Ops-focused) Support the deployment and operationalization of AI solutions including Copilot technologies, Azure OpenAI, and other modern LLM options (e.g., Claude) where appropriate. Implement secure-by-design AI patterns: access controls, data boundary protections, logging, monitoring, cost governance, and safe experimentation environments. Cost Management & Optimization Monitor and optimize Azure spending through: Resource right-sizing Reserved Instances and Savings Plans Auto-scaling configurations Ongoing audits of existing deployments Implement tagging and cost allocation strategies. Provide regular reporting and recommendations to leadership. Balance performance, reliability, and cost efficiency. Integration & Enterprise Systems Integrate cloud services with enterprise platforms and third-party systems. Support API-based integrations and hybrid connectivity. Collaborate with vendors and internal teams to deliver secure and scalable solutions Qualifications: 4–7+ years of experience in IT infrastructure, cloud administration, or systems engineering. Extensive hands-on experience with Microsoft Azure (IaaS, PaaS, networking, identity). Experience with Azure DevOps and CI/CD pipelines. Strong knowledge of identity management (Entra ID / Okta integration). Experience with scripting/automation (PowerShell, Python, or similar). Solid understanding of networking concepts (DNS, TCP/IP, firewalls, VPNs). Azure certifications (Administrator, Security Engineer, or DevOps Engineer). Experience implementing Zero Trust architecture. Familiarity with Infrastructure as Code. Experience supporting regulated environments (financial services, healthcare, etc.). Knowledge of monitoring and observability tools (Azure Monitor, LogicMonitor). Bachelor’s degree in information technology related field. Key Competencies: Strong analytical and problem-solving skills. Effective cross-functional collaboration and communication. Ability to translate business requirements into technical solutions. Detail-oriented with a focus on security and compliance. Continuous improvement mindset with a focus on automation and efficiency. What Success Looks Like: Secure, stable, and highly available Azure environment. Efficient, automated deployment pipelines. Well-governed identity and access management. Optimized cloud spending aligned with business needs. Strong alignment between infrastructure, security, and application teams. Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

Company Overview: Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. **This is a HYBRID, contract-to-permanent opportunity in Alpharetta, GA with one of Arctiq’s clients** Position Overview: The ServiceNow Software Asset Management (SAM) Professional Developer is responsible for the technical implementation, configuration, and ongoing optimization of software license lifecycle management within the ServiceNow platform. This position requires advanced technical expertise with ServiceNow Publisher Packs, as well as Procurement integration through the Shopping Cart/Shopping Hub. Key Responsibilities ServiceNow SAM Pro Implementation Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns. Tier-1 Publisher Management Configure, customize, and support Publisher Packs for complex software licensing, including: Microsoft: Manage Office 365 SaaS license consumption, SQL Server core-based licensing, and Windows Server infrastructure reporting. Oracle: Configure database cluster views, perform Oracle-specific license reconciliation, and generate Effective License Position (ELP) reports. IBM: Integrate with IBM License Metric Tool (ILMT) to monitor PVU-based licensing and maintain compliance across IBM software products. Shopping Cart & Procurement Integration Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment. Develop automated workflows for software deployment and license reclamation following catalog request approvals. Configure Asset Management and Procurement integrations to automatically create software entitlements from purchase orders. Software Optimization & Compliance Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend. Technical Qualifications ServiceNow Platform Expertise Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer. System Integrations Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems. Data Management Hands-on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems. Certifications ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – Software Asset Management (CIS-SAM) certifications are typically required. Preferred Experience Experience supporting SaaS License Management for cloud-based software vendors. Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management. Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.