Customer Service, Support Jobs

Summary of Duties: Are you ready to become the go-to person for Falcon operators? In this dynamic role, you'll create, maintain, and foster crucial relationships, acting as the beacon of technical assistance. Your mission: to deliver top-notch customer satisfaction by being available around the clock, providing timely and accurate support. Whether onsite or remote, you'll be the hero in troubleshooting and resolving aircraft discrepancies. Routine visits and phone contact with assigned customers will be your norm, all while documenting issues and activities according to company policy.

Dassault Falcon Jet is hiring a full time Customer Project Manager (CPM) in Melbourne, FL and is responsible for monitoring schedules, budgets, personnel and quality. The Customer Project Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.