Customer Service Airport Operations Jobs

Overview Come and work for Envoy Air, an American Airlines Group Company, at (Cincinnati/Northern Kentucky International Airport ) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $22.24/hr. Responsibilities What’s in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription, and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOut

Overview Come and work for Envoy Air, an American Airlines Group Company, at (Cincinnati/Northern Kentucky International Airport ) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $22.24/hr. Responsibilities What’s in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position , you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) PAY RATE - $15.00 / HR! HIRING IMMEDIATELY, NO EXPERIENCE REQUIRED! Responsibilities How will you make an impact? Responsibilities Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on-time. Load, unload, sort as a baggage handler and appropriately transfer passenger baggage on the ramp, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs. Must be willing and able to work outside in variable weather conditions Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry Abe to communicate in a clear, polite, and friendly manner Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers , on Instagram @EnvoyAirCareers , and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment . #EnvoyOversight

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Must have hands on instruction for Envoy Initial Ramp Training. Instructor must be proficient in all work locations performed by fleet service clerks. Must be able to teach all aircraft ground handling functions, including dispatch of aircraft with Lektro Tug units. Strict adherence to all EGOM and Envoy rules, regulations, and safety policies is required at all times. Responsible for the orientation, assistance with classroom instruction, and completing all training module, daily logs/ monitoring forms for all new hire employees. Training is performed on the airfield, under all weather conditions. Must be able to work in a team environment and be able to prioritize work and projects in order to meet competing deadlines from members of the team. Ability to show initiative and critical thinking skills are necessary. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED or international equivalent; college degree preferred Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications Demonstrated ability to communicate verbally and in writing Must be able to read, write, fluently speak, and understand the English language Possess the legal right to work in the United States Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Overview Envoy Air is hiring Ramp Agents at Chicago O’Hare International Airport (ORD) Please join us for our next open interview hiring event on September 10th between 9am-2pm. This event will be held at the Marriott Chicago O'Hare📍 8535 W. Higgins Rd, Chicago, IL 60631 💼 What to Bring Valid driver’s license Two forms of ID (Social Security card, passport, or birth certificate) ⚠️ Please be prepared to complete a background check and drug test the same day. PAY RATE - $18.94 / HR. NO EXPERIENCE REQUIRED AND HIRING IMMEDIATELY! What to Expect: On-the-spot interviews Immediate hiring opportunities Learn about pay, benefits, and career paths Meet our team and ask questions Ramp Agent Highlights: Load/unload aircraft cargo and baggage Guide aircraft to and from gates Work outdoors in all weather conditions Competitive pay, health benefits, and travel perks Here is an inside look on this position! https://players.brightcove.net/4186268195001/default_default/index.html?videoId=6179738716001 Responsibilities Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) How will you make an impact? Responsibilities Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time. Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight. Collaborate with the internal team to ensure a safe and on-time departure. May clean the interior of the aircraft, clean and service aircraft lavatories. Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs. Must be willing and able to work outside in variable weather conditions Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. #EnvoyHubL #EnvoyHubH

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay Rate: $18.22/Hr. Responsibilities How will you make an impact? Responsibilities Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs. A Lead Agent working in the Hub Administration department has a variety of tasks including but not limited to: Assisting with processes to ensure operational coverage Utilizing Staff Admin; upload schedules and ensure adequate employee coverage Scheduling training Supporting the implementation of new hire processes Completing various administrative duties Badging assistance Recruiting assistance Rotating office duties Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned. Qualifications Who are we looking for? In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. Position Requirements Minimum age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to work rotating shifts including nights, weekends, holidays and days off Must be able to read, write, fluently speak, and understand the English language Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language Possess the legal right to work in the United States Position Preferences Minimum of one (1) year customer service experience Previous experience in a team-lead capacity Administrative background Above average attendance Additional Position Details This position may be subject to specific uniform and appearance guidelines. As an example, tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law. Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable. This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position. Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans. #EnvoyHubL

Overview Come and work for Envoy Air, an American Airlines Group Company, at Pittsburgh International Airport (PIT) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. HIRING IMMEDIATELY! HIRING MULTIPLE CANDIDATES! NO EXPERIENCE REQUIRED! DRUG SCREENS ON SITE. PAY RATE: $17.00 / HR Responsibilities What’s in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription, and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. #EnvoyOversight Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Overview Come and work for Envoy Air, an American Airlines Group Company, at Pittsburgh International Airport (PIT) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) HIRING IMMEDIATELY! HIRING MULTIPLE CANDIDATES! NO EXPERIENCE REQUIRED! NEW PAY RATE: $17.00 / HR Responsibilities How will you make an impact? Responsibilities Prepare the interior of the aircraft for departure by ensuring that all areas including the seats, seatback pockets, floor, tray tables, overhead bins, cockpit, galley, and windows are thoroughly clean Guarantee the appropriate supplies such as: toilet paper, sanitary products, cups, napkins, condiments, and magazines are accurately stocked Be a champion for safety and security by assisting with required security searches of the aircraft Ensure that all work tasks are completed and cleaning is highly detailed by using a specified check list Drive communication with Supervisors to ensure timely reporting of any lost items found on an aircraft and identifying any damaged items in the work area Qualifications Who are we looking for? Requirements Minimum age: 18 Must be able to carry, bend, lift, and turn with supplies weighing up to 50 lbs. Must be able to work a schedule during overnight hours, including overnight hours on holidays and weekends Must enjoy working in a detail-oriented environment with deadlines Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship High School Diploma or GED required Previous janitorial or housekeeping experience preferred #EnvoyOUT Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restritctions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.