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Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).
• Exposure to AV control systems or room management systems.
• Basic understanding of AV-over-IP or networked AV environments.
• Experience working in enterprise or fast-paced onsite environments.
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
• Audio Visual Support
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Crestron Fusion
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
• CompTI certA A+
• OEM Certifications

Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2 4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).
• Exposure to AV control systems or room management systems.
• Basic understanding of AV-over-IP or networked AV environments.
• Experience working in enterprise or fast-paced onsite environments.
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
• Audio Visual Support
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Crestron Fusion
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
• CompTI certA A+
• OEM Certifications

Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).
• Exposure to AV control systems or room management systems.
• Basic understanding of AV-over-IP or networked AV environments.
• Experience working in enterprise or fast-paced onsite environments.
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
• Audio Visual Support
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Crestron Fusion
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
• CompTI certA A+
• OEM Certifications

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Lead Audio Visual Technician to join their team onsite in Princeton, NJ.
 
This technician serves as the senior AV resource responsible for conference room technology, executive event support, hybrid corporate meetings, and related collaboration environments. The role combines advanced hands-on technical support with coordination, mentoring, training, documentation, and continuous improvement responsibilities. The Lead works across AV, Desktop Support, Facilities, Network Support, meeting organizers, and third-party vendors to promote consistent execution and reliable service delivery.

Lead Technician

• Serve as the on-site senior AV technician and primary technical escalation point for complex conference room, hybrid event, and executive support issues
• Coordinate daily AV activities among AV technicians, Desktop Support technicians, Facilities personnel, Network Support teams, meeting organizers, and third-party vendors
• Lead cross-functional troubleshooting and root-cause analysis for recurring AV incidents, and drive corrective actions to completion
• Assist management with workload priorities and resource coordination for executive meetings, town halls, large events, technology refreshes, and other high-visibility activities
• Establish, document, and reinforce AV operating standards, support procedures, and technical best practices
• Mentor and coach AV and Desktop Support personnel, promote cross-training, and provide structured knowledge transfer
• Develop, maintain, and deliver recurring in-service training that improves technician readiness, service consistency, and supplemental AV coverage
• Identify technical or procedural knowledge gaps and implement targeted training and documentation improvements
• Serve as an AV subject matter expert and provide recommendations for room upgrades, technology refreshes, operational improvements, and support readiness

 
AV Operations and Event Support

• Provide advanced audio/visual support for ETS conference rooms, training facilities, executive meetings, and corporate events
• Plan, coordinate, and support onsite, remote, and hybrid meetings, including corporate events with 200 or more attendees using professional-quality audio and video equipment
• Configure, monitor, troubleshoot, and maintain enterprise AV systems, conference room technologies, and collaboration platforms
• Support live events in which presenters and audience members may be split between the presentation location and remote connections
• Provide real-time troubleshooting during executive meetings, town halls, board meetings, and other critical business events
• Work with meeting organizers and Facilities teams on room configuration, event setup, testing, execution, and post-event restoration

 
Training and Knowledge Management

• Develop and deliver instructor-led, hands-on, and refresher in-service training for AV and Desktop Support technicians as needed or requested
• Create and maintain standard operating procedures, quick-reference guides, knowledge articles, conference room instructions, and training materials
• Conduct onboarding, mentoring, coaching, and knowledge-transfer sessions for new and existing support personnel
• Deliver end-user instruction on conference room technology and collaboration platforms when requested
• Assess recurring incident trends for root causes and potential elimination or standard workarounds

 
Technology, Asset, and Vendor Support

• Support Microsoft Teams, Microsoft Teams Rooms, Zoom, Poly room systems, Crestron environments, cameras, microphones, analog mixers, displays, and related presentation technologies
• Deploy, administer, and troubleshoot Poly TC8, X50, and X70 solutions, including Poly device access and Poly Lens management tools
• Connect and support Windows laptops, Mac devices, tablets, and mobile technologies within conference room environments
• Apply IP networking knowledge when diagnosing AV endpoint, connectivity, and collaboration-system issues
• Monitor and maintain AV equipment, inventories, operational health, and lifecycle activities across supported conference rooms and locations
• Coordinate third-party vendor activities for Network Support, Crestron maintenance, equipment repair, room upgrades, and other specialized services
• Assist with ordering AV equipment, team supplies, and department materials

Skills and Qualifications:

• Minimum 5+ years of experience supporting enterprise audio/visual technologies
• Experience providing white-glove support to executive leadership
• Experience supporting large corporate meetings, presentations, live events, and hybrid events
• Demonstrated experience coordinating work across multiple technical and operational support teams
• Experience providing technical leadership without relying on direct reporting authority
• Advanced knowledge of sound, video, lighting, conferencing, and integrated room technologies
• Experience with Microsoft Teams, Microsoft Teams Rooms, Zoom, and related collaboration platforms
• Experience with Poly TC8, X50, X70, Poly device troubleshooting, and Poly Lens
• Knowledge of Crestron AV systems and integrated room-control environments
• Experience supporting microphones, analog mixers, cameras, displays, presentation technologies, computers, and IP networking systems
• Advanced analytical and troubleshooting abilities, with the ability to independently prioritize competing projects and incidents
• Proven ability to lead by influence and coordinate work across technical and non-technical teams
• Demonstrated ability to mentor, coach, and train technical personnel
• Strong presentation and instructional skills, including the ability to prepare and deliver effective in-service training
• Experience developing technical documentation, SOPs, quick-reference materials, and structured learning content
• Excellent written, verbal, interpersonal, organizational, and stakeholder-management skills
• Ability to explain technical concepts clearly to technical personnel, meeting organizers, executives, and end users
• Strong attention to detail and commitment to consistent service execution
• Ability to work independently with minimal supervision while coordinating effectively with the broader support organization

Wage Range:
The rate for this position is between $27.75 - $37.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit (url removed). 

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.    

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. 

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.   

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.