Corporate Support Jobs

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75–120 clinics, operating with a true General Manager mindset and full accountability for both patient experience and financial performance. This role owns market outcomes end-to-end—setting strategy, translating enterprise priorities into focused execution, and delivering consistently improving results across all locations. As the senior-most operator in the market, the VP of Operations drives performance by aligning patient experience, clinical excellence, operational efficiency, and financial results. Decisions are made through a dual lens of patient-first care and long-term value creation, ensuring sustainable growth, strong unit economics, and a consistently differentiated patient journey. This leader develops, coaches, and holds accountable a high-performing team of Directors of Operations, establishing a culture of patient-centric ownership and execution. They set clear priorities, drive disciplined follow-through, and ensure consistency and speed across clinics—bringing operational rigor and focus at scale. The VP of Operations is ultimately accountable for the performance of the region—owning results without exception, proactively removing barriers, and continuously optimizing the business to elevate patient outcomes and financial performance. Responsibilities Patient Experience & Market Leadership · Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational decisions and market priorities. · Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and service innovation. · Ensure every touchpoint—from access and scheduling to treatment completion and follow-up—reflects convenience, empathy, and clinical confidence. Regional Operations Leadership · Lead, coach, and hold accountable a team of 5–6 Directors of Operations to deliver consistent, high-quality execution across 75–120 clinics · Establish clear priorities, performance expectations, and operating cadence to ensure alignment, speed, and accountability at scale. · Serve as the senior operator for the market, setting the tone for performance, urgency, and ownership. Operational Strategy & Execution · Design and implement scalable systems, workflows, and standards that improve efficiency, consistency, and patient experience across all locations. · Translate strategy into clear execution plans, ensuring initiatives are implemented with rigor and sustained over time. · Identify and remove operational barriers that limit growth, access, or quality of care. Financial Performance & Value Creation · Own full regional P&L, driving revenue growth, margin expansion, and strong unit-level economics. · Optimize labor, productivity, and cost structures while maintaining high standards of patient care and experience. · Partner closely with revenue cycle and finance teams to improve collections, throughput, and overall financial performance. · Evaluate growth opportunities through the lens of operational readiness, patient access, and long-term value creation. Talent & Culture · Build, develop, and retain a high-performing operations team grounded in accountability, patient-centricity, and continuous improvement. · Create a culture of ownership and performance where leaders are empowered and expected to deliver results. · Strengthen leadership bench through active coaching, succession planning, and talent development. Compliance, Quality & Risk · Ensure all clinics operate in full compliance with regulatory requirements and company standards. · Maintain rigorous focus on patient safety, clinical quality, and risk mitigation across the market. Performance & Continuous Improvement · Establish and rigorously manage key performance indicators across patient experience, operational execution, and financial outcomes. · Use data, field insights, and patient feedback to drive continuous, measurable improvement across the region. · Inspect performance consistently and take swift action to address gaps and accelerate results Qualifications · Bachelor’s degree in Business, Healthcare Administration, or related field; MBA, MHA, or similar advanced degree preferred. · 10+ years of progressive leadership experience in healthcare operations with at least two years of multi-site P&L ownership; dental/DSO experience strongly preferred. · Proven track record of improving the patient experience, operational efficiency, driving growth strategies, and enhancing profitability. · Experience working cross-functionally within matrixed organizations, ideally supporting both field and corporate leadership. · Willingness and ability to travel >50% of the time visiting clinics and offices. · Excellent executive communication and presentation skills. · Strong analytical thinking and ability to translate strategy into action. · Comfortable leading through influence, with or without direct authority. · Highly adaptable, with the ability to manage multiple priorities in a fast-paced environment.

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75–120 clinics, operating with a true General Manager mindset and full accountability for both patient experience and financial performance. This role owns market outcomes end-to-end—setting strategy, translating enterprise priorities into focused execution, and delivering consistently improving results across all locations. As the senior-most operator in the market, the VP of Operations drives performance by aligning patient experience, clinical excellence, operational efficiency, and financial results. Decisions are made through a dual lens of patient-first care and long-term value creation, ensuring sustainable growth, strong unit economics, and a consistently differentiated patient journey. This leader develops, coaches, and holds accountable a high-performing team of Directors of Operations, establishing a culture of patient-centric ownership and execution. They set clear priorities, drive disciplined follow-through, and ensure consistency and speed across clinics—bringing operational rigor and focus at scale. The VP of Operations is ultimately accountable for the performance of the region—owning results without exception, proactively removing barriers, and continuously optimizing the business to elevate patient outcomes and financial performance. Responsibilities Patient Experience & Market Leadership · Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational decisions and market priorities. · Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and service innovation. · Ensure every touchpoint—from access and scheduling to treatment completion and follow-up—reflects convenience, empathy, and clinical confidence. Regional Operations Leadership · Lead, coach, and hold accountable a team of 5–6 Directors of Operations to deliver consistent, high-quality execution across 75–120 clinics · Establish clear priorities, performance expectations, and operating cadence to ensure alignment, speed, and accountability at scale. · Serve as the senior operator for the market, setting the tone for performance, urgency, and ownership. Operational Strategy & Execution · Design and implement scalable systems, workflows, and standards that improve efficiency, consistency, and patient experience across all locations. · Translate strategy into clear execution plans, ensuring initiatives are implemented with rigor and sustained over time. · Identify and remove operational barriers that limit growth, access, or quality of care. Financial Performance & Value Creation · Own full regional P&L, driving revenue growth, margin expansion, and strong unit-level economics. · Optimize labor, productivity, and cost structures while maintaining high standards of patient care and experience. · Partner closely with revenue cycle and finance teams to improve collections, throughput, and overall financial performance. · Evaluate growth opportunities through the lens of operational readiness, patient access, and long-term value creation. Talent & Culture · Build, develop, and retain a high-performing operations team grounded in accountability, patient-centricity, and continuous improvement. · Create a culture of ownership and performance where leaders are empowered and expected to deliver results. · Strengthen leadership bench through active coaching, succession planning, and talent development. Compliance, Quality & Risk · Ensure all clinics operate in full compliance with regulatory requirements and company standards. · Maintain rigorous focus on patient safety, clinical quality, and risk mitigation across the market. Performance & Continuous Improvement · Establish and rigorously manage key performance indicators across patient experience, operational execution, and financial outcomes. · Use data, field insights, and patient feedback to drive continuous, measurable improvement across the region. · Inspect performance consistently and take swift action to address gaps and accelerate results Qualifications · Bachelor’s degree in Business, Healthcare Administration, or related field; MBA, MHA, or similar advanced degree preferred. · 10+ years of progressive leadership experience in healthcare operations with at least two years of multi-site P&L ownership; dental/DSO experience strongly preferred. · Proven track record of improving the patient experience, operational efficiency, driving growth strategies, and enhancing profitability. · Experience working cross-functionally within matrixed organizations, ideally supporting both field and corporate leadership. · Willingness and ability to travel >50% of the time visiting clinics and offices. · Excellent executive communication and presentation skills. · Strong analytical thinking and ability to translate strategy into action. · Comfortable leading through influence, with or without direct authority. · Highly adaptable, with the ability to manage multiple priorities in a fast-paced environment.

Overview The Quality Management Coordinator is an in-office position, responsible for assisting with the preparation of dental records (charts and x-rays), opening new grievances, and managing payer and dental board complaints. This position ensures all grievances and appeals are processed in a timely manner and that data is entered accurately. The QM Coordinator plays a key role in maintaining member satisfaction, regulatory compliance, and quality improvement initiatives. Responsibilities Receive, document, and acknowledge grievances and appeals within required timeframes. Investigate complaints involving dental benefits, claims processing, provider services, and quality-of-care concerns, including research and follow-up with dental offices. Prepare dental records, including patient and office history, dental ledgers, and clinical documentation. Collaborate with internal teams, including the Grievance Coordinator and Sr. Manager of QM, to ensure proper handoff and resolution of grievances. Respond professionally and accurately, using proper grammar, to entities submitting complaints. Track and monitor open cases to ensure compliance with regulatory deadlines, including state Department of Insurance, CMS, payer guidelines, and NCQA standards. Maintain detailed and accurate documentation in the grievance tracking system and prepare reports on trends and outcomes as requested. Identify systemic issues or trends and recommend process improvements to enhance member, provider, and payer experiences. Support audits, compliance reviews, and quality improvement initiatives as needed. Educate teammates and others on grievance and appeals procedures to promote consistency and prevent recurrence of issues. Perform additional duties as needed to support the department. Skills and Competencies Strong analytical and investigative skills with excellent attention to detail. Excellent written and verbal communication skills. Working knowledge of dental benefits administration, utilization review, and provider relations. Ability to manage multiple priorities and meet strict deadlines. Proficiency in Microsoft Office and Adobe Acrobat. Strong commitment to confidentiality, professionalism, and member advocacy Qualifications Minimum of 1 year of experience in grievances, appeals, claims, or customer service issue coordination, preferably within dental or health insurance. Familiarity with dental terminology, CDT codes, and dental claims processing preferred. Must be willing to relocate or live in California for an in office role.

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75–120 clinics, operating with a true General Manager mindset and full accountability for both patient experience and financial performance. This role owns market outcomes end-to-end—setting strategy, translating enterprise priorities into focused execution, and delivering consistently improving results across all locations. As the senior-most operator in the market, the VP of Operations drives performance by aligning patient experience, clinical excellence, operational efficiency, and financial results. Decisions are made through a dual lens of patient-first care and long-term value creation, ensuring sustainable growth, strong unit economics, and a consistently differentiated patient journey. This leader develops, coaches, and holds accountable a high-performing team of Directors of Operations, establishing a culture of patient-centric ownership and execution. They set clear priorities, drive disciplined follow-through, and ensure consistency and speed across clinics—bringing operational rigor and focus at scale. The VP of Operations is ultimately accountable for the performance of the region—owning results without exception, proactively removing barriers, and continuously optimizing the business to elevate patient outcomes and financial performance. Responsibilities Patient Experience & Market Leadership · Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational decisions and market priorities. · Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and service innovation. · Ensure every touchpoint—from access and scheduling to treatment completion and follow-up—reflects convenience, empathy, and clinical confidence. Regional Operations Leadership · Lead, coach, and hold accountable a team of 5–6 Directors of Operations to deliver consistent, high-quality execution across 75–120 clinics · Establish clear priorities, performance expectations, and operating cadence to ensure alignment, speed, and accountability at scale. · Serve as the senior operator for the market, setting the tone for performance, urgency, and ownership. Operational Strategy & Execution · Design and implement scalable systems, workflows, and standards that improve efficiency, consistency, and patient experience across all locations. · Translate strategy into clear execution plans, ensuring initiatives are implemented with rigor and sustained over time. · Identify and remove operational barriers that limit growth, access, or quality of care. Financial Performance & Value Creation · Own full regional P&L, driving revenue growth, margin expansion, and strong unit-level economics. · Optimize labor, productivity, and cost structures while maintaining high standards of patient care and experience. · Partner closely with revenue cycle and finance teams to improve collections, throughput, and overall financial performance. · Evaluate growth opportunities through the lens of operational readiness, patient access, and long-term value creation. Talent & Culture · Build, develop, and retain a high-performing operations team grounded in accountability, patient-centricity, and continuous improvement. · Create a culture of ownership and performance where leaders are empowered and expected to deliver results. · Strengthen leadership bench through active coaching, succession planning, and talent development. Compliance, Quality & Risk · Ensure all clinics operate in full compliance with regulatory requirements and company standards. · Maintain rigorous focus on patient safety, clinical quality, and risk mitigation across the market. Performance & Continuous Improvement · Establish and rigorously manage key performance indicators across patient experience, operational execution, and financial outcomes. · Use data, field insights, and patient feedback to drive continuous, measurable improvement across the region. · Inspect performance consistently and take swift action to address gaps and accelerate results Qualifications · Bachelor’s degree in Business, Healthcare Administration, or related field; MBA, MHA, or similar advanced degree preferred. · 10+ years of progressive leadership experience in healthcare operations with at least two years of multi-site P&L ownership; dental/DSO experience strongly preferred. · Proven track record of improving the patient experience, operational efficiency, driving growth strategies, and enhancing profitability. · Experience working cross-functionally within matrixed organizations, ideally supporting both field and corporate leadership. · Willingness and ability to travel >50% of the time visiting clinics and offices. · Excellent executive communication and presentation skills. · Strong analytical thinking and ability to translate strategy into action. · Comfortable leading through influence, with or without direct authority. · Highly adaptable, with the ability to manage multiple priorities in a fast-paced environment.

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75–120 clinics, operating with a true General Manager mindset and full accountability for both patient experience and financial performance. This role owns market outcomes end-to-end—setting strategy, translating enterprise priorities into focused execution, and delivering consistently improving results across all locations. As the senior-most operator in the market, the VP of Operations drives performance by aligning patient experience, clinical excellence, operational efficiency, and financial results. Decisions are made through a dual lens of patient-first care and long-term value creation, ensuring sustainable growth, strong unit economics, and a consistently differentiated patient journey. This leader develops, coaches, and holds accountable a high-performing team of Directors of Operations, establishing a culture of patient-centric ownership and execution. They set clear priorities, drive disciplined follow-through, and ensure consistency and speed across clinics—bringing operational rigor and focus at scale. The VP of Operations is ultimately accountable for the performance of the region—owning results without exception, proactively removing barriers, and continuously optimizing the business to elevate patient outcomes and financial performance. Responsibilities Patient Experience & Market Leadership · Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational decisions and market priorities. · Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and service innovation. · Ensure every touchpoint—from access and scheduling to treatment completion and follow-up—reflects convenience, empathy, and clinical confidence. Regional Operations Leadership · Lead, coach, and hold accountable a team of 5–6 Directors of Operations to deliver consistent, high-quality execution across 75–120 clinics · Establish clear priorities, performance expectations, and operating cadence to ensure alignment, speed, and accountability at scale. · Serve as the senior operator for the market, setting the tone for performance, urgency, and ownership. Operational Strategy & Execution · Design and implement scalable systems, workflows, and standards that improve efficiency, consistency, and patient experience across all locations. · Translate strategy into clear execution plans, ensuring initiatives are implemented with rigor and sustained over time. · Identify and remove operational barriers that limit growth, access, or quality of care. Financial Performance & Value Creation · Own full regional P&L, driving revenue growth, margin expansion, and strong unit-level economics. · Optimize labor, productivity, and cost structures while maintaining high standards of patient care and experience. · Partner closely with revenue cycle and finance teams to improve collections, throughput, and overall financial performance. · Evaluate growth opportunities through the lens of operational readiness, patient access, and long-term value creation. Talent & Culture · Build, develop, and retain a high-performing operations team grounded in accountability, patient-centricity, and continuous improvement. · Create a culture of ownership and performance where leaders are empowered and expected to deliver results. · Strengthen leadership bench through active coaching, succession planning, and talent development. Compliance, Quality & Risk · Ensure all clinics operate in full compliance with regulatory requirements and company standards. · Maintain rigorous focus on patient safety, clinical quality, and risk mitigation across the market. Performance & Continuous Improvement · Establish and rigorously manage key performance indicators across patient experience, operational execution, and financial outcomes. · Use data, field insights, and patient feedback to drive continuous, measurable improvement across the region. · Inspect performance consistently and take swift action to address gaps and accelerate results Qualifications · Bachelor’s degree in Business, Healthcare Administration, or related field; MBA, MHA, or similar advanced degree preferred. · 10+ years of progressive leadership experience in healthcare operations with at least two years of multi-site P&L ownership; dental/DSO experience strongly preferred. · Proven track record of improving the patient experience, operational efficiency, driving growth strategies, and enhancing profitability. · Experience working cross-functionally within matrixed organizations, ideally supporting both field and corporate leadership. · Willingness and ability to travel >50% of the time visiting clinics and offices. · Excellent executive communication and presentation skills. · Strong analytical thinking and ability to translate strategy into action. · Comfortable leading through influence, with or without direct authority. · Highly adaptable, with the ability to manage multiple priorities in a fast-paced environment.