Corporate and Support Services Jobs

Overview The Leave Manager is responsible for the leave of absence administration to ensure compliance, accuracy, and a positive employee experience. This role is highly employee-facing and requires frequent interaction with employees, managers, payroll, and external vendors. The Leave Manager serves as a subject matter expert for leave policies, providing guidance on eligibility and leave processes while ensuring compliance with federal and state regulations. Responsibilities Leave of Absence Administration Administer leave programs including FMLA, NJ FLA, NJ Paid Sick Leave, Workers’ Compensation, and personal leaves Serve as primary contact for our external vendors, internal partners, and employees Communicate with employees regarding leave requests, documentation, and timelines Track leave usage, balances, and return-to-work processes Coordinate with Payroll to ensure accurate timekeeping during leaves Initiate and monitor long-term disability claims as applicable Maintain communication with employees, managers, healthcare providers, and state agencies Compliance and Service Ensure compliance with ACA, ERISA, HIPAA, COBRA, FMLA, ADA, and applicable state laws Track and apply federal, state, and local statutory changes to maintain accurate and legal company policies Maintain confidentiality and professionalism when handling sensitive information Provide responsive, compassionate, and clear customer service to employees Participate in audits, reporting, and process improvement initiatives Cross-Functional Collaboration Partner with payroll, total rewards, legal teams, and external third-party leave vendors to align data, adjustments, and benefit accruals. Employee Manager Guidance Act as a subject matter expert, resolving questions regarding leave eligibility, job protection, and return-to-work milestones. Qualifications Required Education: BS, Human Resources or Business Administration, or a related field (or equivalent professional experience) Experience: 3-6 years of direct Human Resources or Leave Administration experience Special Skills Technical Knowledge: strong proficiency with HRIS tools (such as UKG) and dedicated absence tracking platforms Communication Skills: exceptional interpersonal, problem-solving, and conflict-resolution abilities to handle sensitive medical and personal data discreetly Salary $90,000 EEO Statement Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team. Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law. #CORP

Overview We are looking for an Accounts Receivable Specialist to join our team at Bancroft in Cherry Hill, NJ. This position is 4 days in the office, 1 remote. At Bancroft, we rely on a meticulous financial system to drive our organization forward. Our accounts receivable department keeps that system running smoothly by managing cash influx and collecting payment from Funders/Insurance payers. The accounts receivable specialist will have both a day-to-day understanding of the daily billing and collection activities which have an ongoing impact on financial transactions, keeping us on track, on time, and on good terms with our valued Funders/Insurance payers. Responsibilities Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Communicate discrepancies to management, identify slow-paying Funders/Insurance payers, and recommend collection candidates. Assist in streamlining the accounts receivable process by identifying areas for performance improvement. Monitor and collect accounts receivable by contacting Funders, Insurance payers, Client or Individual served via telephone, email, and mail. Strengthen and grow relationships with Individual served/Clients by communicating pastdue accounts. Exercise integrity and confidentiality in financial reporting, and comply with national and local financial requirements. Performs other related billing and collection responsibilities as required. Remains flexible and adaptable in work schedule and assignments as defined by organizational and department needs. Assist director with any billing and A/R research reporting and projects. Supports the resolution of issues at the earliest stage of the billing process, including resolution of rejected claims to ensure payment of all claims meeting eligibility requirements. Performs financial communications to all Individual served/clients’, and Funder/Insurance representatives’ inquiries relating to insurance coverage for services, eligibility issues, Individual/client responsibility, balance resolution and other inquiries relating to coverages and services. Identifies, researches, and resolves differences in payment versus expected payment from third party payers, if situations arise. Able to evaluate, understand and explain an insurance explanation of benefits in an effort to support Individual served/Clients’ interpretation of coverage and potential financial exposure. Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decisionmaking situations. Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements. Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other Pennsylvania and Delaware licensing or state agencies or local municipalities in any inspections and investigations, upon request. Explore How Bancroft Makes an Impact Qualifications Education & Experience: HS diploma, with a certificate or associate’s degree in Health Care Reimbursement preferred and demonstrated experience of at least three (3) years in reimbursement and/or funding required. The successful applicant will be proficient in Excel, and other Microsoft Applications, including Word and PowerPoint. Salesforce experience is a plus. Ability to learn and effectively utilize internal billing systems, clearinghouse sites and various payer portals is required. Special Skills: Customer service oriented with a focus on problem resolution and good outcomes for internal and external stakeholders. Excellent interpersonal skills and demonstrated strength in written and verbal communications. Able to learn and retain information and record accurate notes. Able to follow procedures and be detail oriented. Able to collaborate and communicate effectively with all levels of the organization. High degree of integrity with a strong mission orientation, consistent with Bancroft’s vision, mission and values. Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions. Minimum 18 years of age required. Salary range is $43,000-$47,500. What You’ll Love About Bancroft: Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose. Lasting Bonds: We are a close-knit, committed team who feel like a second family Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more About Bancroft At Bancroft, you’ll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft. Real Life. Real Purpose. bancroft.org/careers EEO Statement Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team. Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law. #corp

Overview We are looking for an Accounts Receivable Specialist to join our team at Bancroft in Cherry Hill, NJ. This position is 4 days in the office, 1 remote. At Bancroft, we rely on a meticulous financial system to drive our organization forward. Our accounts receivable department keeps that system running smoothly by managing cash influx and collecting payment from Funders/Insurance payers. The accounts receivable specialist will have both a day-to-day understanding of the daily billing and collection activities which have an ongoing impact on financial transactions, keeping us on track, on time, and on good terms with our valued Funders/Insurance payers. Responsibilities Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Communicate discrepancies to management, identify slow-paying Funders/Insurance payers, and recommend collection candidates. Assist in streamlining the accounts receivable process by identifying areas for performance improvement. Monitor and collect accounts receivable by contacting Funders, Insurance payers, Client or Individual served via telephone, email, and mail. Strengthen and grow relationships with Individual served/Clients by communicating pastdue accounts. Exercise integrity and confidentiality in financial reporting, and comply with national and local financial requirements. Performs other related billing and collection responsibilities as required. Remains flexible and adaptable in work schedule and assignments as defined by organizational and department needs. Assist director with any billing and A/R research reporting and projects. Supports the resolution of issues at the earliest stage of the billing process, including resolution of rejected claims to ensure payment of all claims meeting eligibility requirements. Performs financial communications to all Individual served/clients’, and Funder/Insurance representatives’ inquiries relating to insurance coverage for services, eligibility issues, Individual/client responsibility, balance resolution and other inquiries relating to coverages and services. Identifies, researches, and resolves differences in payment versus expected payment from third party payers, if situations arise. Able to evaluate, understand and explain an insurance explanation of benefits in an effort to support Individual served/Clients’ interpretation of coverage and potential financial exposure. Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decisionmaking situations. Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements. Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other Pennsylvania and Delaware licensing or state agencies or local municipalities in any inspections and investigations, upon request. Explore How Bancroft Makes an Impact Qualifications Education & Experience: HS diploma, with a certificate or associate’s degree in Health Care Reimbursement preferred and demonstrated experience of at least three (3) years in reimbursement and/or funding required. The successful applicant will be proficient in Excel, and other Microsoft Applications, including Word and PowerPoint. Salesforce experience is a plus. Ability to learn and effectively utilize internal billing systems, clearinghouse sites and various payer portals is required. Special Skills: Customer service oriented with a focus on problem resolution and good outcomes for internal and external stakeholders. Excellent interpersonal skills and demonstrated strength in written and verbal communications. Able to learn and retain information and record accurate notes. Able to follow procedures and be detail oriented. Able to collaborate and communicate effectively with all levels of the organization. High degree of integrity with a strong mission orientation, consistent with Bancroft’s vision, mission and values. Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions. Minimum 18 years of age required. Salary range is $43,000-$47,500. What You’ll Love About Bancroft: Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose. Lasting Bonds: We are a close-knit, committed team who feel like a second family Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more About Bancroft At Bancroft, you’ll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft. Real Life. Real Purpose. bancroft.org/careers EEO Statement Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team. Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law. #corp